Description
The quality of being self-assured and confident without being aggressive
Alternative labels
self-assured
confidence
assertion
Skill type
knowledge
Skill reusability level
sector-specific
Relationships with occupations
Essential knowledge
Assertiveness is an essential knowledge of the following occupations:
Gaming inspector: Gaming inspectors, have the ability to deal and inspect all the respective games and carry out all gaming operations to the highest possible standards of efficiency, security and customer service in accordance with company procedures and current legislation. Their responsibility is to oversee all the irrespective games played, and ensure that rules are adhered to and players don’t cheat. They are responsible for the maintenance of the equipment and handle all customer questions and complaints.
Odds compiler: Odds compilers compile the odds in gambling. They are employed by a bookmaker, betting exchange, lotteries and digital/on-line as well as casinos who sets the odds for events (such as sporting outcomes) for customers to place bets on. Apart from pricing markets, they also engage in any activity regarding the trading aspects of gambling, such as monitoring customer accounts and the profitability of their operations. An odds compiler may be required to monitor the financial position the bookmaker is in and adjust their position (and odds) accordingly. They may also be consulted as to whether to accept a bet or not.
Optional knowledge
Assertiveness is optional for these occupations. This means knowing this knowledge may be an asset for career advancement if you are in one of these occupations.
Casino gaming manager: Casino gaming managers oversee the day-to-day operations of gaming facilities. They supervise personnel, monitor the gaming areas, oversee the security services, ensure that all gaming rules are followed, and monitor compliance with regulatory requirements, responsible for implementing the operational objectives of the business.
References
- Assertiveness – ESCO
