ICT business analysis manager

ICT business analysis managers identify areas where information system changes are needed to support business plans and monitor the impact in terms of change management. They contribute to the general ICT functional requirements of the business organisation. ICT business analysis managers analyse business needs and translate them into ICT solutions.

The following job titles also refer to ICT business analysis manager:

IT business analysis director
IT business analysis manager
IT commercial analysis manager
lead IT business analyst
ICT business analysis managers
ICT commercial analysis manager

Bachelor’s degree is generally required to work as ICT business analysis manager. However, this requirement may differ in some countries.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

ICT business analysis manager is a Skill level 4 occupation.

These occupations, although different, require a lot of knowledge and skills similar to ICT business analysis manager.

ICT business analyst
telecommunications analyst
ICT business development manager
eBusiness manager
ICT capacity planner

These occupations require some skills and knowledge of ICT business analysis manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of ICT business analysis manager with a significant experience and/or extensive training.

This knowledge should be acquired through learning to fulfill the role of ICT business analysis manager.

Decision support systems: The ICT systems that can be used to support business or organisational decision making.
Ict security legislation: The set of legislative rules that safeguards information technology, ICT networks and computer systems and legal consequences which result from their misuse. Regulated measures include firewalls, intrusion detection, anti-virus software and encryption.
Business process modelling: The tools, methods and notations such as Business Process Model and Notation (BPMN) and Business Process Execution Language (BPEL), used to describe and analyse the characteristics of a business process and model its further development.
Business processes: Processes which an organisation applies to improve efficiency, set new objectives and reach goals in a profitable and timely manner.

These skills are necessary for the role of ICT business analysis manager.

Propose ict solutions to business problems: Suggest how to solve business issues, using ICT means, so that business processes are improved.
Perform business analysis: Evaluate the condition of a business on its own and in relation to the competitive business domain, performing research, placing data in context of the business’ needs and determining areas of opportunity.
Provide ict consulting advice: Advise on appropriate solutions in the field of ICT by selecting alternatives and optimising decisions while taking into account potential risks, benefits and overall impact to professional customers.
Design process: Identify the workflow and resource requirements for a particular process, using a variety of tools such as process simulation software, flowcharting and scale models.
Manage ict project: Plan, organize, control and document procedures and resources, such as human capital, equipment and mastery, in order to achieve specific goals and objectives related to ICT systems, services or products, within specific constraints, such as scope, time, quality and budget.
Provide cost benefit analysis reports: Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment in advance over a given period of time.
Create business process models: Develop formal and informal descriptions of the business processes and the organisational structure by using business process models, notations and tools.
Improve business processes: Optimise the series of operations of an organisation to achieve efficiency. Analyse and adapt existing business operations in order to set new objectives and meet new goals.
Track key performance indicators: Identify the quantifiable measures that a company or industry uses to gauge or compare performance in terms of meeting their operational and strategic goals, using preset performance indicators.
Write work-related reports: Compose work-related reports that support effective relationship management and a high standard of documentation and record keeping. Write and present results and conclusions in a clear and intelligible way so they are comprehensible to a non-expert audience.
Coordinate technological activities: Give instructions to colleagues and other cooperating parties in order to reach the desired outcome of a technological project or achieve set goals within an organisation dealing with technology.
Analyse business requirements: Study clients’ needs and expectations for a product or service in order to identify and resolve inconsistencies and possible disagreements of involved stakeholders.
Define technical requirements: Specify technical properties of goods, materials, methods, processes, services, systems, software and functionalities by identifying and responding to the particular needs that are to be satisfied according to customer requirements.
Make strategic business decisions: Analyse business information and consult directors for decision making purposes in a varied array of aspects affecting the prospect, productivity and sustainable operation of a company. Consider the options and alternatives to a challenge and make sound rational decisions based on analysis and experience.
Implement strategic planning: Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.

This knowledge is sometimes, but not always, required for the role of ICT business analysis manager. However, mastering this knowledge allows you to have more opportunities for career development.

Systems development life-cycle: The sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system.
Data mining: The methods of artificial intelligence, machine learning, statistics and databases used to extract content from a dataset.
Visual presentation techniques: The visual representation and interaction techniques, such as histograms, scatter plots, surface plots, tree maps and parallel coordinate plots, that can be used to present abstract numerical and non-numerical data, in order to reinforce the human understanding of this information.
Information extraction: The techniques and methods used for eliciting and extracting information from unstructured or semi-structured digital documents and sources.
Business strategy concepts: The terminology related to the design and implementation of major trends and aims which are taken by an organisation’s executives, while keeping in mind its resources, competition and environments.
Ict market: The processes, stakeholders and the dynamics of the chain of goods and services in the ICT market sector.

These skills and competences are sometimes, but not always, required for the role of ICT business analysis manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Communicate with customers: Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Execute analytical mathematical calculations: Apply mathematical methods and make use of calculation technologies in order to perform analyses and devise solutions to specific problems.
Apply change management: Manage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible.
Use different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Perform data mining: Explore large datasets to reveal patterns using statistics, database systems or artificial intelligence and present the information in a comprehensible way.
Provide training on technological business developments: Give training to colleagues on the technological innovation projects and functional implementations in a business which improve the organisation’s business efficiency and how to assess them.
Adapt to changing situations: Change approach to situations based on unexpected and sudden changes in people’s needs and mood or in trends; shift strategies, improvise and naturally adapt to those circumstances.

2511 – Systems analysts

 

 

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References

1. ICT business analysis manager – ESCO