ICT capacity planners ensure that the capacity of ICT services and ICT infrastructure is able to deliver agreed service level targets in a cost effective and timely manner. They also consider all resources required to deliver the appropriate ICT service, and plan for short, medium, and long term business requirements.
The following job titles also refer to ICT capacity planner:
IT capacity planner
ICT capacity planners
ICT performance manager
IT capability planner
ICT capability manager
Bachelor’s degree is generally required to work as ICT capacity planner. However, this requirement may differ in some countries.
ISCO skill level
ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:
- the nature of the work performed in an occupation in relation to the characteristic tasks and duties
- the level of formal education required for competent performance of the tasks and duties involved and
- the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.
ICT capacity planner is a Skill level 4 occupation.
ICT capacity planner career path
These occupations, although different, require a lot of knowledge and skills similar to ICT capacity planner.
Long term prospects
These occupations require some skills and knowledge of ICT capacity planner. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of ICT capacity planner with a significant experience and/or extensive training.
Essential knowledge and skills
This knowledge should be acquired through learning to fulfill the role of ICT capacity planner.
Ict capacity planning strategies: The methods, techniques and ICT tools used for planning the maximum amount of work that an organisation is capable of completing in a given period, based on the number of machines, workers and shifts and taking into account constraints such as quality problems, delays and material handling.
Crowdsourcing strategy: The high level planning for managing and optimising business processes, ideas or content by gathering contributions from a big community of people, including on-line groups.
Outsourcing strategy: The high level planning for managing and optimising external services of providers to execute business processes.
Statistical analysis system software: Specific software system (SAS) used for advanced analytics, business intelligence, data management, and predictive analytics.
Ict infrastructure: The system, network, hardware and software applications and components, as well as devices and processes that are used in order to develop, test, deliver, monitor, control or support ICT services.
Insourcing strategy: The high level planning for managing and optimising business processes internally, usually in order to maintain control of critical aspects of work.
Essential skills and competences
These skills are necessary for the role of ICT capacity planner.
Apply company policies: Apply the principles and rules that govern the activities and processes of an organisation.
Perform business analysis: Evaluate the condition of a business on its own and in relation to the competitive business domain, performing research, placing data in context of the business’ needs and determining areas of opportunity.
Provide cost benefit analysis reports: Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment in advance over a given period of time.
Develop financial statistics reports: Create financial and statistical reports based on collected data which are to be presented to managing bodies of an organisation.
Improve business processes: Optimise the series of operations of an organisation to achieve efficiency. Analyse and adapt existing business operations in order to set new objectives and meet new goals.
Forecast workload: Predict and define the workload that needs to be done in a certain amount of time and the time it would take to perform related tasks.
Plan ict capacity: Schedule the longer-term hardware capacity, ICT infrastructure, computing resources, human resources and other aspects needed to meet changing demands for ICT products and services.
Analyse business requirements: Study clients’ needs and expectations for a product or service in order to identify and resolve inconsistencies and possible disagreements of involved stakeholders.
Ensure adherence to organisational ict standards: Guarantee that the state of events is in accordance with the ICT rules and procedures described by an organisation for their products, services and solutions.
Carry out statistical forecasts: Undertake a systematic statistical examination of data representing past observed behaviour of the system to be forecast, including observations of useful predictors outside the system.
Perform resource planning: Estimate the expected input in terms of time, human and financial resources necessary to achieve the project objectives.
Optional knowledge and skills
This knowledge is sometimes, but not always, required for the role of ICT capacity planner. However, mastering this knowledge allows you to have more opportunities for career development.
Labour legislation: Legislation, on a national or international level, that governs labour conditions in various fields between labour parties such as the government, employees, employers, and trade unions.
Systems development life-cycle: The sequence of steps, such as planning, creating, testing and deploying and the models for the development and life-cycle management of a system.
Mdx: The computer language MDX is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Microsoft.
Xquery: The computer language XQuery is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the international standards organisation World Wide Web Consortium.
Ict security standards: The standards regarding ICT security such as ISO and the techniques required to ensure compliance of the organisation with them.
Sparql: The computer language SPARQL is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the international standards organisation World Wide Web Consortium.
Business process modelling: The tools, methods and notations such as Business Process Model and Notation (BPMN) and Business Process Execution Language (BPEL), used to describe and analyse the characteristics of a business process and model its further development.
Resource description framework query language: The query languages such as SPARQL which are used to retrieve and manipulate data stored in Resource Description Framework format (RDF).
Query languages: The field of standardised computer languages for retrieval of information from a database and of documents containing the needed information.
Ldap: The computer language LDAP is a query language for retrieval of information from a database and of documents containing the needed information.
Cloud technologies: The technologies which enable access to hardware, software, data and services through remote servers and software networks irrespective of their location and architecture.
Linq: The computer language LINQ is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Microsoft.
N1ql: The computer language N1QL is a query language for retrieval of information from a database and of documents containing the needed information. It is developed by the software company Couchbase.
Ict process quality models: The quality models for ICT services which address the maturity of the processes, the adoption of recommended practices and their definition and institutionalisation that allow the organisation to reliably and sustainably produce required outcomes. It includes models in a lot of ICT areas.
Optional skills and competences
These skills and competences are sometimes, but not always, required for the role of ICT capacity planner. However, mastering these skills and competences allows you to have more opportunities for career development.
Create solutions to problems: Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Administer ict system: Handle components of ICT system by maintaining configuration, managing users, monitoring resource use, performing backups and installing hardware or software to comply with the set requirements.
Provide ict consulting advice: Advise on appropriate solutions in the field of ICT by selecting alternatives and optimising decisions while taking into account potential risks, benefits and overall impact to professional customers.
Design process: Identify the workflow and resource requirements for a particular process, using a variety of tools such as process simulation software, flowcharting and scale models.
Provide user documentation: Develop and organise the distribution of structured documents to assist people using a particular product or system, such as written or visual information about an application system and how to use it.
Use different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Design database scheme: Draft a database scheme by following the Relational Database Management System (RDBMS) rules in order to create a logically arranged group of objects such as tables, columns and processes.
Collect customer feedback on applications: Gather a response and analyse data from customers to identify requests or problems in order to improve applications and overall customer satisfaction.
Manage ict system deployment: Deliver, install and test a computer or ICT system. Set up and prepare the system for use.
Perform ict troubleshooting: Identify problems with servers, desktops, printers, networks, and remote access, and perform actions which solve the problems.
Execute ict audits: Organise and execute audits in order to evaluate ICT systems, compliance of components of systems, information processing systems and information security. Identify and collect potential critical issues and recommend solutions based on required standards and solutions.
Create database diagrams: Develop the database design models and diagrams which establish the structure of a database by using modelling software tools to be implemented in further processes.
Coordinate technological activities: Give instructions to colleagues and other cooperating parties in order to reach the desired outcome of a technological project or achieve set goals within an organisation dealing with technology.
Perform project management: Manage and plan various resources, such as human resources, budget, deadline, results, and quality necessary for a specific project, and monitor the project’s progress in order to achieve a specific goal within a set time and budget.
ISCO group and title
2523 – Computer network professionals
- ICT capacity planner – ESCO