Communicate effectively in healthcare

Description

Communicate effectively with patients, families and other caregivers, health care professionals, and community partners.

Alternative labels

communicate effectively with patients, families and caregivers
use communication techniques to interact with patients, families and caregivers
effectively communicate in healthcare
communicate effectively in health care

Skill type

skill/competence

Skill reusability level

cross-sector

Relationships with occupations

Essential skill

Communicate effectively in healthcare is an essential skill of the following occupations:

Medical laboratory assistant: Medical laboratory assistants work under supervision of the biomedical scientist and carry out basic laboratory procedures. They work in the pre-analytical handling of samples such as checking the details of specimens received for analysis, maintaining analysers, loading reagents, and packaging specimens. They also perform clerical tasks such as monitoring the stock levels of reagents used in analysis.
Physiotherapist: Physiotherapists are autonomous health professionals who are responsible for developing, maintaining or restoring motor function and movement throughout the lifespan using evidence-based practice. They relieve pain and treat or prevent physical conditions associated with injury, disease or other impairments. Physiotherapists empower patients and their carers to manage the condition outside clinical settings. They work within their scope of practice and their professional Code of Conduct. 
Paramedic in emergency responses: Paramedics in emergency responses provide emergency care to sick, injured, and vulnerable persons in emergency medical situations, before and during transport to a medical facility. They implement and oversee the transfer of the patient in connection with transport. They provide assistance in acute situations, implement life-saving emergency measures, and monitor the performance of the transportation process. As allowed by national law they may also provide oxygen, certain drugs, the puncture of peripheral veins and infusion of crystalloid solutions and perform endotracheal intubation if needed for the immediate prevention of threats for the life or health of an emergency patient.
Doctors’ surgery assistant: Doctors’ surgery assistants support doctors of medicine in medical measures, in performing simple support activities during medical procedures, standardised diagnostic programmes and standardised point-of-care tests, ensuring surgery hygiene, cleaning, disinfecting, sterilising and maintaining medical devices and performing the organisational and administrative tasks required for operating a doctor`s surgery under supervision, following the orders of the doctor of medicine.
Anaesthetic technician: Anaesthetic technicians assist specialised doctors in anaesthetics. They prepare operating theatres and other specialised clinics for anaesthetic procedures, prepare the equipment needed for anaesthesia, and assist with inducing and maintaining adequate anaesthesia and post-anaesthesia procedures. They do so under supervision, following the orders of the doctor of medicine.
Specialist nurse: Specialist nurses promote and restore people’s health, and diagnose and care within a specific branch of the nursing field. Examples of such specialist nursing jobs include but are not restricted to; ambulatory care nurse, advanced practice nurse, cardiac nurse, dental nurse, community health nurse, forensic nurse, gastroenterology nurse, hospice and palliative care nurse, paediatric nurse, public health nurse, rehabilitation nurse, renal nurse and school nurse. Specialist nurses are general care nurses prepared beyond the level of a nurse generalist and authorised to practice as specialists with specific expertise in a branch of the nursing field.
 
Biomedical scientist: Biomedical scientists perform all laboratory methods required as part of medical examination, treatment and research activities, particularly clinical-chemical, haematological, immuno-haematological, histological, cytological, microbiological, parasitological, mycological, serological and radiological tests. They perform analytical sample testing and report the results to the medical staff for further diagnosis. Biomedical Scientists may apply these methods in particular in the infection, blood or cellular sciences.
Picture archiving and communication systems administrator: Picture archiving and communication systems administrators manage picture archiving and communication systems (PACS). They store images taken by various types of medical equipment, such as X-rays, in order to enable easy access to these images for medical. PACS administrators ensure the day-to-day management and maintenance of the system.”
Occupational therapist: Occupational therapists assist individuals or groups who have occupational limitations due to diseases, physical disorders, and temporary or permanent mental disabilities, in regaining their ability to perform daily activities. They provide treatment and rehabilitation to enable them to actively participate in society, to live their lives according to their wishes and to perform those activities that are meaningful to them.
Front line medical receptionist: Front line medical receptionists greet clients and patients as they arrive at the medical facility and check them in, collect patient notes and make appointments work under the supervision and direction of healthcare institution manager.
Music therapist: Music therapists use music-therapeutic interventions to treat patients with behavioural disorders and pathogenic conditions to prevent, mitigate or eliminate symptoms and to change behaviours and attitudes requiring treatment. They promote and maintain or restore the development, maturity and health of the patient/client by music-therapeutic interventions. Music therapy especially provides help for people with with emotional, somatic, intellectually or socially induced behavioural disorders and pathogenic conditions, such as psychoses (schizophrenic disorders, bipolar disorders) and personality development disorders.
 
Herbal therapist: Herbal therapists use herbal medicine to relief pain and treat illnesses such as allergies, chronic physical conditions or stress-related conditions. They study the properties and benefits of plants and create a personalised treatment plan for the patients.
Chiropractor: Chiropractors are responsible for the diagnosis, treatment and prevention of disorders related to the neuromusculoskeletal system and the effects of these disorders on general health. They are independent primary health care professionals.
Healthcare institution manager: Healthcare institution managers supervise the operations of healthcare institutions, such as hospitals, rehabilitation facilities, home care services and elderly care institutions to ensure the organisation meets requirements, the patients and residents are cared for, the organisation is maintained and the necessary equipment present. They also supervise the staff and ensure record maintenance.
Anatomical pathology technician: Anatomical pathology technicians assist specialised doctors in pathology in conducting post-mortem examinations, keeping records of the samples, specimens, organs and the respective findings and taking care of their appropriate disposal under supervision, following the orders of the doctor of medicine.
Podiatry assistant: Podiatry assistants help the podiatrist by carrying out supportive tasks such as assisting in diagnosing and treating the disorders, diseases and deformities of the feet, advising people on foot care techniques and the importance of foot care for promoting better mobility and general well-being. They also perform small tasks such as cutting toe nails, applying plasters and general clerical duties.
Clinical perfusion scientist: Clinical perfusion scientists operate heart-lung equipment during surgical operations to ensure breathing and blood circulation. They work as part of the surgical team, connect patients to the heart-lung machines in preparation for surgery, monitor their condition during surgery, report to the team on the patients’ status and determine the necessary techniques according to their needs.
Phlebotomist: Phlebotomists take blood samples from patients for laboratory analysis, ensuring patient safety during the blood collection process. They transport the specimen to the laboratory, following strict instructions from the doctor of medicine.
Nuclear medicine radiographer: Nuclear Medicine Radiographers plan, prepare and perform nuclear medicine examinations, post-processing and treatment with a wide range of equipment and techniques using X-rays, magnetic resonance imaging and radiopharmaceuticals.
Hospital pharmacist: Hospital pharmacists prepare, dispense and provide medication to patients in hospitals. They collaborate with healthcare personnel such as doctors and nurses to treat patients and also offer advice and information on medications.
Clinical coder: Clinical coders read patients’ medical records. They analyse and interpret medical statements about diseases, injuries and procedures. Clinical coders convert this information into health classification codes in order to calculate treatment reimbursements, to produce statistics and to monitor health care performance.
Emergency ambulance driver: Emergency ambulance drivers use emergency vehicles to respond to medical emergencies and support the work of paramedics, move patients safely, take note of changes in the patient’s vital signs and report to the paramedics in charge, ensuring the medical equipment is well stored, transported and functional, under supervision and on order of a doctor of medicine.
Dietetic technician: Dietetic technicians assist dietitians in planning nutritional programmes and in planning menus for patients as part of an overall treatment plan under supervision of a dietitian. Under supervision of a dietitian, dietetic technicians assist dietitians in patient reviews, enteral feeding discharge planning, and clinical auditing which includes nutritional screening.
Sterile services technician: Sterile services technicians ensure decontamination of medical devices in compliance with strict hygienic procedures. They dismantle and re-assemble sophisticated medical equipment through sterilising, cleaning, and repackaging it for further usage, under supervision, following the orders of the doctor of medicine or other qualified medical personnel.
Radiographer: Radiographers use a range of technologies to examine, treat and care for patients. They work in the fields of Medical Imaging, Radiotherapy and Nuclear Medicine and apply ionising radiation, ultrasound, magnetic resonance imaging and radioactive sources.
Dental technician: Dental technicians manufacture dental custom-made devices like bridges, crowns, dentures and appliances under the supervision of dental practitioners following their directions and specifications.
Orthoptist: Orthoptists diagnose and treat anomalies of binocular vision. They examine, assess and treat vision impairments, squint, amblyopia and eye motility disorders. Orthoptists apply these methods in particular in the fields of paediatrics, neurology, neuro-ophthalmology, ophthalmology, orthoptics, optometry, pleoptics and strabology assessing functional diseases of the eye for improving functional disorders of the visual system. They also provide counselling, preventive measures and training activities and may refract and prescribe glasses, such as prism corrective glasses.
 
Pharmacy technician: Pharmacy technicians, under the supervision of a pharmacist, check incoming goods, control stock, handle and store pharmaceuticals properly. Where permitted by national rules, they dispense medication and provide advice on their appropriate use.
Respiratory therapy technician: Respiratory therapy technicians assist doctors and surgeons to treat respiratory problems. They work in hospitals and medical facilities where they operate medical equipment to test patients’ respiratory conditions and aid in their treatment. Respiratory therapy technicians also tend to breathing equipment and machines during surgery.
Pharmacist: Pharmacists prepare, dispense, and provide prescriptions for, over the counter medication. They offer clinical information on medicines, report suspected adverse reactions, and provide personalised support to patients. Pharmacists formulate and test medications in laboratories, and store, preserve, and distribute them.
Diagnostic radiographer: Diagnostic radiographers plan, prepare and perform diagnostic imaging examinations and post processing, with a wide range of equipment and techniques using X-rays, strong magnetic fields or Magnetic Resonance Imaging (MRI) and high frequency sound (Ultrasound).
Speech and language therapist: Speech and language therapists focus on the aetiology, assessment, diagnosis, treatment, and prevention of communication and swallowing disorders in people of all ages in order to help them maintain, promote, improve, initiate, or recover the ability to communicate both verbally and nonverbally. They address the development of language, speech, vocal and hearing functions, and disorders and disabilities in the cranial, facial, and oral area.
Occupational therapy assistant: Occupational therapy assistants support occupational therapists by working with people and communities to enhance their ability to engage in the occupations they want to, need to, or are expected to do, or by modifying the occupation or the environment to better support their occupational engagement. They work under the supervision of an occupational therapist.

 
Nurse assistant: Nurse assistants provide basic patient care under direction of nursing staff. They perform duties such as feed, bathe, dress, groom, move patients or change linens and may transfer or transport patients.

Dietitian: Dietitians assess specific nutritional requirements of populations or individuals throughout their lives and translate this into advice which will maintain, reduce risk to, or restore people’s health. Using evidence-based approaches, dietitians work to empower individuals, families and groups to provide or select food which is nutritionally adequate, safe, tasty and sustainable. Beyond healthcare, dietitians improve the nutritional environment for all through governments, industry, academia and research.
Nurse responsible for general care: Nurses responsible for general care are in charge of promoting and restoring patients` health by providing physical and psychological support to patients, friends, and families. They also supervise assigned team members.
Specialist pharmacist: Specialist pharmacists provide specialist services for companies in the pharmacy industry and in hospital pharmacies.  The role of the specialist pharmacist varies throughout Europe, subject to national rules and training.
 
Prosthetist-orthotist: Prosthetist-orthotists design and custom fit prostheses and orthoses for individuals who are missing a limb from accident, disease or congenital conditions or for individuals who have impairments, deficiences or weaknesses due to injury, pathology or congenital malformation. They mix patient care with the design and fabrication of these devices to address their patients’ needs.
Medical records manager: Medical records managers are responsible for managing activities of medical records units which maintain and secure patient data. They supervise, oversee and train employees while implementing medical department policies.
Hospital porter: Hospital porters are professional healthcare assistants who transport people on stretchers around the hospital site, as well as and items.
Advanced physiotherapist: Advanced physiotherapists are highly specialised. They make complex decisions and manage risks in unpredictable contexts and within a defined area. They may focus on a specific area of clinical practice, education, research or professional management.
Therapeutic radiographer: Therapeutic radiographers prepare and perform safe and accurate high-energy radiation treatments to patients, using a wide range of sophisticated equipment and techniques, to target the area to be treated, and computer planning to produce a plan of the dose distribution across the area to be treated.
Psychotherapist: Psychotherapists assist and treat healthcare users with varying degrees of psychological, psychosocial, or psychosomatic behavioural disorders and pathogenic conditions by means of psychotherapeutic methods. They promote personal development and well-being and provide advice on improving relationships, capabilities, and problem-solving techniques. They use science-based psychotherapeutic methods such as behavioural therapy, existential analysis and logotherapy, psychoanalysis or systemic family therapy in order to guide the patients in their development and help them search for appropriate solutions to their problems. Psychotherapists are not required to have academic degrees in psychology or a medical qualification in psychiatry. It is an independent occupation from psychology, psychiatry, and counselling.
Dental chairside assistant: Dental chairside assistants support dental practitioners in clinical treatments, as preparation and helping in practical execution and follow-up, and administrative tasks under supervision and following the orders of the dental practitioner.
Specialist chiropractor: Specialist chiropractors have an advanced knowledge and understanding in a specific chiropractic area, acquiring complex decision making skills and clinical competency within the scope of the chiropractic profession. Specialist chiropractors may have undertaken an advanced course of studies to acquire the necessary skills and competency and qualification. Specialist chiropractors may be found in different specific fields such as education, functional neurology, orthopaedics, paediatrics, research, radiology, sport.
 
Optometrist: Optometrists examine and test eyes to identify abnormalities, visual problems, or disease. They prescribe and fit lenses such as spectacles and contacts, and offer advice on visual problems. They may also refer patients to a medical practitioner. Their scope of practice and title varies according to national regulations.
Pharmacy assistant: Pharmacy assistants perform general duties, such as stock management, serving at the cash desk, or performing administrative duties. They deal with the inventory within the pharmacy under the supervision of a pharmacist.
Audiologist: Audiologists assess, diagnose and treat patients ( children or adults) with audiological and vestibular disorders caused by infectious, genetic, traumatic or degenerative conditions, such as hearing loss, tinnitus, dizziness, imbalance, hyperacusis and auditory processing difficulties. They can prescribe a hearing aid and have a role in assessing and managing patients who may benefit from cochlear implants. 
 
Cytology screener: Cytology screeners examine under a microscope samples of human cells obtained from various body parts such as the female reproductive tract, the lung or gastrointestinal tract, assist in identifying cell abnormality and disease such as cancer or infectious agents under supervision, following the orders of the doctor of medicine.The abnormal cells are being transferred to the pathologist for medical diagnosis. They may also work under the supervision of a biomedical scientist. They do not treat patients or assist in medical treatments.

 
Dental hygienist: Dental hygienists work in cleaning and polishing teeth, supra- and sub-gingival scaling of the teeth, application of prophylactic materials to the teeth, collecting data, administering comprehensive advice on oral hygiene and the care of the mouth, according to patients` needs under the supervision of dental practitioners following her/his directions.
Dental practitioner: Dental practitioners prevent, diagnose and treat anomalies and diseases affecting the teeth, mouth, jaws and adjoining tissues.
Art therapist: Art therapists help patients overcome psychological and emotional difficulties through an artistic process which reflects emotions and feelings, focusing on patients who suffer a variety of problems such as mental, psychological, and behavioural disorders in order to facilitate self-understanding and awareness.
Clinical informatics manager: Clinical informatics managers oversee the daily operations of information systems used in a medical institutions. They also carry out research, using their understanding of clinical practices to find ways to improve healthcare services.
Physiotherapy assistant: Physiotherapy assistants work under supervision, within defined contexts using agreed treatment protocols and procedures such as collecting client data and maintaining the equipment required in physiotherapy interventions. The overall responsibility is retained by the delegating professional.

Optional skill

Communicate effectively in healthcare is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Medical records clerk:
Medical records clerks organise, keep up-to-date and archive patients` records for medical staff availability. They transfer medical information from a patient’s paper records to an electronic template.
Scientific laboratory technician: Scientific laboratory technicians carry out laboratory-based research, analysis and testing and support life science professionals. They sample, test, measure, research and analyse in areas such as biology, biotechnology, environmental science, forensic science and pharmacology. Scientific laboratory technicians also observe and monitor laboratory activities, record test sequences and analyse the results.
Healthcare consultant: Healthcare consultants advise health care organisations on the development of plans to improve patient care and safety. They analyse health care policies and identify issues, and aid in the development of improvement strategies.
Chiropractic assistant: Chiropractic assistants perform routine and administrative tasks to support patient care and work under the sole direction and supervision of a Chiropractor or Specialized Chiropractor. They may interview patients, keep records of the case history, assist Chiropractors or Specialized Chiropractors in providing patients examination and perform administrative tasks. Chiropractic assistants work within defined contexts using agreed protocols and procedures.
Waiting list coordinator: Waiting list coordinators guarantee the day to day management of waiting list time. They plan when operation rooms are available and call patients in to be operated. Waiting list coordinators make sure to optimise the use of rescources.
Chaplain: Chaplains perform religious activities in secular institutions. They perform counselling services and provide spiritual and emotional support to the people in the institution, as well as cooperate with priests or other religious officials to support religious activities in the community.
Complementary therapist: Complementary therapists use a range of complementary and alternative therapies to work simultaneously with the clients` body, mind, and spirit in a holistic approach. They offer practices and services for holistic wellbeing, health maintenance, health education, health promotion and prevention of illness, along with the sustainable treatment of certain illnesses, especially chronic illnesses. Their practices include but are not limited to acupuncture, aromatherapy, banotherapy, homeopathy, and herbal medicine.
Recreational therapist: Recreational therapists offer treatment to persons who have behavioural disorders or conditions. They use techniques and interventions such as art, music, animals and dance to promote, maintain and restore the development and health of the patient.

 


 

References

  1. Communicate effectively in healthcare – ESCO

 

Last updated on September 20, 2022