Perform ICT troubleshooting

Identify problems with servers, desktops, printers, networks, and remote access, and perform actions which solve the problems.

undertake ICT troubleshooting
performing ICT troubleshooting
implement ICT troubleshooting
complete ICT troubleshooting
ICT troubleshooting performance

skill/competence

cross-sector

Perform ICT troubleshooting is an essential skill of the following occupations:

ICT security administrator: ICT security administrators plan and carry out security measures to protect information and data from unauthorised access, deliberate attack, theft and corruption.
ICT technician: ICT technicians install, maintain, repair and operate information systems and any ICT related equipment (laptops, desktops, servers, tablets, smart phones, communications equipment, printers and any piece of computer related peripheral networks), and any type of software (drivers, operating systems, applications).
Digital literacy teacher: Digital literacy teachers instruct students in the theory and practice of (basic) computer usage. They teach students digital literacy and, optionally, more advanced principles of computer science. They prepare the students with knowledge of software programmes ensure that computer hardware equipment is properly used. Digital literacy teachers construct and revise course content and assignments, and update them according to technological developments.
International forwarding operations coordinator: International forwarding operations coordinators implement and monitor international forwarding operations by resolving problems and taking decisions related to transport and support activities. They deal with administrative burdens associated with international operations such as regulations in different national contexts for imports and exports. They provide business support, project coordination, evaluation and management of current systems and international supply chain management and procedures as required.
Database administrator: Database administrators test, implement and administer computer databases. They use their expertise in database management systems to plan, coordinate and implement security measures to safeguard computer databases. They also use scripts and configuration files to tailor a database to users’ needs.
Road transport maintenance scheduler: Road transport maintenance schedulers are responsible for the effective execution of all maintenance work control processes of vehicles for urban transport, and for the efficient and effective use of planning and scheduling all resources to conduct maintenance activities.

Perform ICT troubleshooting is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Pasta operator: Pasta operators manufacture dry pasta products. They unload raw ingredients from storage silos and ingredient delivery systems. These operators mix, press, extrude as to reach desired drying levels of pasta.
Telecommunications engineer: Telecommunications engineers design, build, test and maintain telecommunication systems and networks, including radio and broadcasting equipment.
They analyse customer needs and requirements, ensure that the equipment meets regulations, and prepare and present reports and proposals on telecommunication-related problems. Telecommunications engineers design and oversee the service delivery in all it’s phases, supervising the installation and use of telecommunications equipment and facilities, preparing documentation and providing training for company staff once new equipment has been installed.
Telecommunications technician: Telecommunications technicians install, test, maintain and troubleshoot telecommunications systems. They repair or replace defective devices and equipment and maintain a safe working environment and a complete inventory of supplies. They also provide user or customer assistance.
 
ICT teacher secondary school: ICT teachers at secondary schools provide education to students, commonly children and young adults, in a secondary school setting. They are usually subject teachers, specialised and instructing in their own field of study, ICT. They prepare lesson plans and materials, monitor the students’ progress, assist individually when necessary, and evaluate the students’ knowledge and performance on the subject of ICT through assignments, tests and examinations.
Industrial machinery mechanic: Industrial machinery mechanics work on new machinery and equipment in operation. They set up for the specific application and build accessories if necessary, perform maintenance and repair, and run diagnostics to find faults in systems or parts that need replacing.
Lift installation supervisor: Lift installation supervisor monitor the installation of lifts. They keep an overview of the proceedings, assign tasks, and take quick decisions to resolve problems.
Medical device engineering technician: Medical device engineering technicians collaborate with medical device engineers in the design, development and production of medical-technical systems, installations, and equipment such as pacemakers, MRI machines, and X-ray devices. They build, install, inspect, modify, repair, calibrate, and maintain medical-technical equipment and support systems. Medical device engineering technicians  are responsible for the operational readiness, safe use, economic operation and the appropriate procurement of medical equipment and facilities in hospitals.
ICT capacity planner: ICT capacity planners ensure that the capacity of ICT services and ICT infrastructure is able to deliver agreed service level targets in a cost effective and timely manner. They also consider all resources required to deliver the appropriate ICT service, and plan for short, medium, and long term business requirements.
Vehicle technician: Vehicle technicians inspect, test and maintain vehicles, motorcycles, engine tune-ups and tyre replacements. They repair engine failures, lube replacements. Vehicle technicians replace vehicle components and evaluate warranty options.

 
Logistics analyst: Logistics analysts streamline product manufacturing, transportation, storage and distribution. They assess production and supply chain problems to determine economically efficient solutions. They assists company managers in decision-making processes and direct programs designed to provide subcontractors, managers and customers with logistic technology.
Moulding machine technician: Moulding machine technicians service machinery used in the casting and moulding of plastics and other materials. They calibrate the equipment, perform maintenance activities, examine finished products and repair faults.
Secondary school teacher: Secondary school teachers provide education to students, commonly children and young adults, in a secondary school setting. They are usually specialist subject teachers, who instruct in their own field of study. They prepare lesson plans and materials, monitor the students’ progress, assist individually when necessary and evaluate their knowledge and performance through assignments, tests and examinations.
Heating, ventilation, air conditioning (and refrigeration) service engineer: Heating, ventilation, air conditioning (and refrigeration) service engineers install and maintain industrial heating, air conditioning and possibly refrigeration systems. They set up furnaces, thermostats, ducts, vents, and other equipment needed to ensure the controlled passage and treatment of air. They also carry out repairs.
Train driver: Train drivers operate trains providing passenger or cargo transport services. They are responsible for driving the locomotive in safe manner, respecting all relevant safety, operational and communication regulations, and have full responsibility for the safety of passengers and cargo. The task involves cooperation and communication with the relevant staff under the infrastructure manager, as well as with staff on board the train.
ICT trainer: ICT trainers conduct training-needs analysis and design programs to train students in the use of software packages and information systems accordingly. They produce and update existing training materials (content and method), deliver effective training in classroom, online or informally, monitor, evaluate and report effectiveness of training. They maintain and update expertise on specialised ICT subjects and evaluate and report on students’ performance.
Intermodal logistics manager: Intermodal logistics managers manage and oversee commercial and operational aspects of intermodal logistics for an organisation.
Instructional designer: Instructional designers develop instructional material for training courses using multimedia technology and authoring tools. They aim to create instructional experiences which make the acquisition of knowledge and skills more efficient, effective, and appealing.
3D modeller: 3D modellers design 3D models of objects, virtual environments, layouts, characters, and 3D virtual animated agents.
Security alarm technician: Security alarm technicians install and maintain security alarm systems to protect against hazards such as fire and burglary. They install sensors and control systems and connect them to power and telecommunication lines if required. Security alarm technicians explain usage of the installed systems to the prospective users.
Software architect: Software architects create the technical design and the functional model of a software system, based on functional specifications. They also design the architecture of the system or different modules and components related to the business’ or customer requirements, technical platform, computer language or development environment.
ICT network architect: ICT network architects design the topology and connectivity of ICT network such as hardware, infrastructure, communication and hardware components.
Cider fermentation operator: Cider fermentation operators control the fermentation process of mash or wort inoculated with yeast.
Distribution centre dispatcher: Distribution centre dispatchers ensure efficient shipping of manufactured goods. They stipulate routes and complete shipping documents.
Lift engineer: Lift engineers set lifts into a prepared framed hoistway. They install support assembly, set up the lift pump or motor, piston or cable, and mechanism. Lift engineers connect the necessary electronic elements to complete the installation and connection of the lift cabin. They also perform the necessary steps to inspect and repair lifts, as well as the shaft and any associated electronics. Lift engineers make sure every inspection and report action is noted in a log book, and report to the client on the state of the serviced lift.

References

1. Perform ICT troubleshooting – ESCO