Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
process a refund
Skill reusability level
Relationships with occupations
Process refunds is an essential skill of the following occupations:
Hardware and paint specialised seller: Hardware and paint specialised sellers sell hardware, paints and other hardware in specialised shops.
Fish and seafood specialised seller: Fish and seafood specialised sellers sell fish, crustaceans and molluscs in specialised shops.
Shop assistant: Shop assistants work in shops where they perform assistance duties. The help shopkeepers in their daily work such as ordering and refilling of goods and stock, providing general advice to customers, selling products and maintaining the shop.
Ammunition specialised seller: Ammunition specialised sellers sell weapons and ammunition for individual use in specialised shops.
Sporting accessories specialised seller: Sporting accessories specialised sellers sell sports goods, fishing gear, camping goods, boats and bicycles in specialised shops.
Bookshop specialised seller: Bookshop specialised sellers sell books in specialised shops. They also make suggestions, give advice about the books available and any other related products for sale in the specialised shop.
Customer service representative: Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Clothing specialised seller: Clothing specialised sellers sell clothes in specialised shops.
Confectionery specialised seller: Confectionery specialised sellers sell confectionery in specialised shops.
Cashier: Cashiers operate the cash register, receive payments from customers, issue receipts and return change due.
Bakery specialised seller: Bakery specialised sellers sell bread and cakes in specialised shops, post-processing the products if required.
Pet and pet food specialised seller: Pet and pet food specialised sellers sell pets, pet foods, accessories, care products and related services in specialised shops.
Audiology equipment specialised seller: Audiology equipment specialised seller sell goods and equipment in specialised shops.
Computer games, multimedia and software specialised seller: Computer games, multimedia and software specialised sellers sell software products in specialised shops.
Fuel station specialised seller: Fuel station specialised sellers sell fuel, lubricating and cooling products for motor vehicles and motorcycles in a fuel station.
Second-hand goods specialised seller: Second-hand goods specialised sellers sell second-hand goods such as books, clothes, appliances etc. in specialised shops.
Furniture specialised seller: Furniture specialised sellers sell furniture and other household articles in specialised shops.
Computer and accessories specialised seller: Computer and accessories specialised sellers sell computers and other peripheral units in specialised shops.
Fruit and vegetables specialised seller: Fruit and vegetables specialised sellers sell fruit and vegetables in specialised shops.
Textile specialised seller: Textile specialised sellers sell textiles, fabrics and haberdashery, etc. in specialised shops.
Specialised seller: Specialised sellers sell goods in specialised shops.
Eyewear and optical equipment specialised seller: Eyewear and optical equipment specialised sellers sell glasses in specialised shops.
Ticket issuing clerk: Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers’ needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Beverages specialised seller: Beverages specialised sellers sell beverages in specialised shops.
Motor vehicles specialised seller: Motor vehicles specialised sellers sell cars and motors vehicles in specialised shops.
Building materials specialised seller: Building materials specialised sellers sell building materials in specialised shops.
Shoe and leather accessories specialised seller: Shoe and leather accessories specialised sellers sell footwear in specialised shops.
Cosmetics and perfume specialised seller: Cosmetics and perfume specialised sellers sell cosmetics and toilet articles in specialised shops.
Jewellery and watches specialised seller: Jewellery and watches specialised sellers sell, maintain and clean jewels and watches in specialised shops.
Toys and games specialised seller: Toys and games specialised sellers sell toys and games in specialised shops.
Domestic appliances specialised seller: Domestic appliances specialised sellers sell domestic appliances in specialised shops.
Orthopaedic supplies specialised seller: Orthopaedic supplies specialised sellers sell orthopaedic goods in specialised shops.
Meat and meat products specialised seller: Meat and meat products specialised sellers cut up and sell meat in specialised shops.
Sales assistant: Sales assistants represent the direct contact with clients. They provide general advice to customers.
Audio and video equipment specialised seller: Audio and video equipment specialised sellers sell audio and video equipment such as radio and television, CD, DVD etc. players and recorders in specialised shops.
Medical goods specialised seller: Medical goods specialised sellers dispense medicinal drugs and provide advice.
Tobacco specialised seller: Tobacco specialised sellers sell tobacco products in specialised shops.
Flower and garden specialised seller: Flower and garden specialised sellers sell flowers, plants, seeds and/or fertilisers in specialised shops.
Press and stationery specialised seller: Press and stationery specialised sellers sell newspapers and office supplies such as pens, pencils, paper, etc. in specialised shops.
Floor and wall coverings specialised seller: Floor and wall coverings specialised sellers sell wall and floor coverings in specialised shops.
Music and video shop specialised seller: Music and video shop specialised sellers sell musical records, audio tapes, compact discs, video tapes and DVDs in specialised shops.
Delicatessen specialised seller: Delicatessen specialised sellers sell delicatessen in specialised shops.
Telecommunications equipment specialised seller: Telecommunications equipment specialised sellers sell telecommunication equipment and services in specialised shops.
Specialised antique dealer: Specialised antique dealers sell antique goods in specialised shops.
Process refunds is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
Sales support assistant: Sales support assistants perform a variety of general sales support tasks, such as supporting the development of sales plans, managing clerical activities of sales efforts, verifying client invoices and other accounting documents or records, compiling data, and preparing reports for other company departments.
- Process refunds – ESCO