Use positive language

Express oneself using positive language in conversation; the way in which language is used may persuade customers.

use conversational skills
use persuasive language
utilise persuasive language
speak positively
use constructive language
utilise constructive language
speak with positivity
apply positive language
utilise positive language

skill/competence

sector-specific

Use positive language is an essential skill of the following occupations:

Railway sales agent: Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.

Use positive language is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Campaign canvasser: Campaign canvassers operate on field level to persuade the public to vote for the political candidate they represent. They engage in direct conversation with the public in public places, and gather information on the public’s opinion, as well as perform activities ensuring that information on the campaign reaches a wide audience.
Railway passenger service agent: Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.

References

1. Use positive language – ESCO