Handle game complaints

Resolve complaints regarding gaming operations.

resolve gaming complaints
handle gaming complaints
handle complaints regarding games
handle gaming customer complaints

skill/competence

sector-specific

Handle game complaints is an essential skill of the following occupations:

Director of compliance and information security in gambling: Directors of compliance and information security in gambling follow the regulatory compliance for gambling and oversee Information Security to ensure secure and safe use of all information technology associated in gambling.

Handle game complaints is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Gambling manager: Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manage and train staff and strive to improve the profitability of their business. They take responsibility for all gambling activities and ensure that relevant gambling rules and regulations are followed.
Bingo caller: Bingo callers organise and run games of bingo in a bingo hall, social club or other entertainment facility. Main stage callers have knowledge of all relevant legislation governing the bingo operation and club rules regarding the playing of all variations of bingo.
 
Casino pit boss: Casino pit bosses support the management team and are able to manage, inspect and deal with all gaming activities. They supervise the gaming floor operation, and are accountable for influencing the spend and income per head to achieve the required margin whilst ensuring that the highest standards of efficiency, security and signature service standards are achieved in accordance with all company procedures and current legislation.
Casino gaming manager: Casino gaming managers oversee the day-to-day operations of gaming facilities. They supervise personnel, monitor the gaming areas, oversee the security services, ensure that all gaming rules are followed, and monitor compliance with regulatory requirements, responsible for implementing the operational objectives of the business.

References

1. Handle game complaints – ESCO