Handle helpdesk problems

Optional for

• Telephone switchboard operator
  Telephone switchboard operators establish telephone connections by using switchboards and consoles. They also answer customer inquiries and service problem reports. Duties The duti…
• Call centre agent
  Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and…
• Contact centre supervisor
  Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure daily operations run smoothly by resolving issues, instructing and trainin…
• Customer contact centre information clerk
  Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation'…
• Contact centre manager
  Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They m…
• Live chat operator
  Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are avai…