Help to control passenger behaviour during emergency situations

Know how to use life-saving equipment in emergency situations. Provide assistance if leakages, collisions or fires should occur, and support the evacuation of passengers. Know crisis and crowd management, and administer first aid on board.

implement emergency passenger management procedures
help to control passenger behaviour during emergencies
control passenger behaviour during emergency situations
help to control passengers during emergencies
assist passengers during emergencies
manage passengers during emergencies
control passenger behaviour during emergencies
assist passengers in emergency situations
manage passenger behaviour during emergency situations
perform emergency passenger management procedures
implement emergency passenger management practices

skill/competence

sector-specific

Help to control passenger behaviour during emergency situations is an essential skill of the following occupations:

Bus driver: Bus drivers operate buses or coaches, take fares, and look after passengers.
Tram driver: Tram drivers operate trams, take fares, and look after passengers.
Trolley bus driver: Trolley bus drivers operate trolley buses or guided buses, take fares, and look after passengers.
Helmsman: Helmsmen are members of the crew on the highest rank of the operational level on an inland vessel. They perform a variety of duties concerned with the operation and upkeep of deck department areas, the engine and other equipment, mooring and unmooring, as well as the steering of the ship as the main task.
Ship steward/ship stewardess: Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety procedures.
Chief conductor: Chief conductors are responsible for the safe performance of all operational tasks on board of passenger trains outside the drivers cab, such as supervising safe opening and closing of the train’s doors. They supervise and ensure the continuous care for the safety of passengers, especially in the case of technical incidents and emergency situations. They ensure the operational communication to the driver and to traffic control staff as defined in operational regulations. In case of several staff members attending the train, they supervise the team of conductors. They also provide commercial activities such as ticket control and selling, and provide support and information to passengers, and provide gastronomic services.
 
Matrose: Matroses are members of the deck department of an inland water transportship. They may work on the helm, on the deck, in the cargo hold and in the engine room. They may be called on to use emergency, lifesaving, damage control, and safety equipment. They perform all operations connected with the launching of lifesaving equipment and are expected to be able to operate deck machinery, mooring and anchoring equipment.
Decksman: Decksmen are unlicensed members of of the deck department of an inland vessel. This position is usually the first step on the way to become an able seaman and beyond. They perform a variety of duties concerned with the operation and upkeep of deck department areas, the engine, and other equipment, mooring and unmooring, as well as (to a certain extent) the steering of the ship.

Help to control passenger behaviour during emergency situations is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Steward/stewardess: Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
School bus attendant: School bus attendants monitor the activities on schoolbuses to ensure and supervise the students’ safety and good behaviour. They help children on and off the bus, support the driver and provide assistance in case of emergency.

References

1. Help to control passenger behaviour during emergency situations – ESCO