Description
Draft, prepare and issue correspondence to customers informing about pending bills, merchandising communication, apology letters, or greeting mails.
Alternative labels
draft correspondence for customers
write up correspondence for customers
prepare correspondence for customer
preparing correspondence for customers
get correspondence for customers ready
create correspondence for customers
prepare customer correspondence
Skill type
skill/competence
Skill reusability level
cross-sector
Relationships with occupations
Essential skill
Prepare correspondence for customers is an essential skill of the following occupations:
Office clerk: Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients, scheduling meetings, and serving drinks.
Optional skill
Prepare correspondence for customers is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
Customer contact centre information clerk: Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company’s or oganisation’s services, products and policies.
References
