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Career Guidance Skills management skills S4.4 - performing administrative activities S4.4.3 - performing general clerical and administrative tasks Prepare correspondence for customers
Description
Draught, prepare and issue correspondence to customers informing about pending bills, merchandising communication, apology letters, or greeting mails.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 1 occupations
- Optional in 1 occupations
- Total: 2 occupations
- Most common in: ISCO major group 4 (Clerical support workers)
Essential for
- Office clerkOffice clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the adm…
Optional for
- Customer contact centre information clerkCustomer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company's or oganisation'…
Related skills
- Keep records of customer interaction
- Communicate with customers
- Communicate by telephone
- Draft corporate emails
- Respect data protection principles
- Route correspondence to business departments
- Provide customer follow-up
- Use different communication channels
- Manage digital archives
- Provide customers with order information
- Establish customer rapport
- Align content with form
