Description
Resolve ICT-related incidents and service requests from customers, clients or colleagues including password resets and updating databases such as Microsoft Exchange email.
Alternative labels
provision of ICT support
administer ICT support
providing ICT support
contribute ICT support
arrange ICT support
furnish ICT support
ICT support provision
Skill type
skill/competence
Skill reusability level
cross-sector
Relationships with occupations
Essential skill
Provide ICT support is an essential skill of the following occupations:
ICT help desk manager: ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.
ICT help desk agent: ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.
Optional skill
Provide ICT support is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
Call centre agent: Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.
Database administrator: Database administrators test, implement and administer computer databases. They use their expertise in database management systems to plan, coordinate and implement security measures to safeguard computer databases. They also use scripts and configuration files to tailor a database to users’ needs.
References
- Provide ICT support – ESCO