Solve ICT system problems

Identify potential component malfunctions. Monitor, document and communicate about incidents. Deploy appropriate resources with minimal outage and deploy appropriate diagnostic tools.

diagnose system problems
manage system problem
troubleshoot system

skill/competence

cross-sector

Solve ICT system problems is an essential skill of the following occupations:

ICT security administrator: ICT security administrators plan and carry out security measures to protect information and data from unauthorised access, deliberate attack, theft and corruption.
Aviation ground systems engineer: Aviation ground systems engineers are in charge of supervising the maintenance of the equipment of the airport, for example, the visual aids, airport electrical systems, luggage systems, security systems, pavements, drainage, maintenance of unpaved areas and equipment and vehicles.
ICT security manager: ICT security managers propose and implement necessary security updates. They advise, support, inform and provide training and security awareness and take direct action on all or part of a network or system.

ICT system administrator: ICT system administrators are responsible for the upkeep, configuration, and reliable operation of computer and network systems, servers, workstations and peripheral devices. They may acquire, install, or upgrade computer components and software; automate routine tasks; write computer programs; troubleshoot; train and supervise staff; and provide technical support. They ensure optimum system integrity, security, backup and performance.
ICT security technician: ICT security technicians propose and implement necessary security updates and measures whenever is required. They advise, support, inform and provide training and security awareness.
ICT system analyst: ICT system analysts specify the system needs to meet the end user requirements. They analyse system functions in order to define their goals or purposes and to discover operations and procedures for accomplishing them most efficiently. They also design new IT solutions to improve business efficiency and productivity, produce outline designs and estimate costs of new systems, specify the operations the system will perform, and the way data will be viewed by the end user. They present the design to the users and work closely with the users to implement the solution.
ICT system developer: ICT system developers maintain, audit and improve organisational support systems. They use existing or new technologies to meet particular needs. They test both hardware and software system components, diagnose and resolve system faults.
ICT help desk agent: ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.
ICT consultant: ICT consultants provide advice on how to optimise the use of existing tools and systems, make recommendations for the development and implementation of a business project or technological solution and contribute to project definitions. They raise awareness on information technology innovations and their potential value to a business. They also participate in the assessment and choice of ICT solutions.
Mobile devices technician: Mobile devices technicians carry out proper fault diagnosis to improve the quality of mobile devices and repair them. They provide information related to a number of services, including warranties and after-sale services.
Forestry machinery technician: Forestry machinery technicians maintain and transport forestry machinery. As part of the maintenance of forestry machinery, they make use of specialised software and data recording systems and instruments.

Solve ICT system problems is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Software analyst: Software analysts elicit and prioritise user requirements, produce and document software specifications, test their application, and review them during software development. They act as the interface between the software users and the software development team.
Picture archiving and communication systems administrator: Picture archiving and communication systems administrators manage picture archiving and communication systems (PACS). They store images taken by various types of medical equipment, such as X-rays, in order to enable easy access to these images for medical. PACS administrators ensure the day-to-day management and maintenance of the system.”
ICT system tester: ICT system testers perform testing activities and some test planning activities. They may also debug and repair ICT systems and components although this mainly corresponds to designers and developers. They ensure that all systems and components function properly before delivering them to internal and external clients.
Ethical hacker: Ethical hackers perform security vulnerability assessments and penetration tests in accordance with industry-accepted methods and protocols. They analyse systems for potential vulnerabilities that may result from improper system configuration, hardware or software flaws, or operational weaknesses.
Telecommunications engineering technician: Telecommunications engineering technician deploy, maintain and monitor a telecommunication system that provides interactions between data and voice communications, such as telephone, video conferencing, computer, and voicemail systems. They are also involved in the design, manufacturing, construction, maintenance and repair of telecommunication systems. Telecommunications engineering technicians provide technical assistance in the research and development of telecommunication equipment.
ICT system architect: ICT system architects design architecture, components, modules, interfaces, and data for a multi-components system to meet specified requirements.

References

1. Solve ICT system problems – ESCO