Use experience map

Examine all the interactions and touchpoints people have with a product, brand or service. Determine key variables such as duration and frequency of every touchpoint.

skill/competence

sector-specific

Use experience map is an essential skill of the following occupations:

ICT accessibility tester: ICT accessibility testers evaluate websites, software applications, systems or user interface components with regards to friendliness, operability of the navigation and visibility to all types of users, especially including those with special needs or disabilities.
ICT usability tester: ICT usability testers ensure compliance with requirements and strive for optimal usability within the software engineering cycle phases (analysis, design, implementation, and deployment). They also work closely with users (analysts) to research for and document user profiles, analyse tasks, workflows, and user scenarios.
User experience analyst: User experience analysts assess client interaction and experience and analyse users’ behaviours, attitudes, and emotions about the usage of a particular product, system or service. They make proposals for the improvement of the interface and usability of products, systems or services. In doing so, they take into consideration the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership, as well as the person’s perceptions of system aspects such as utility, ease of use and efficiency, and user experience dynamics.

Use experience map is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

References

1. Use experience map – ESCO