S3.4 - providing information and support to the public and clients

Assisting the public by answering questions, making recommendations, and providing information or support in response to requests. Excludes: – Provide high quality client service – Satisfy customers

Description Answering questions, making recommendations, and providing information or support in response to requests from clients, customers, guests or members of the public. Excludes: – Presentation of information to groups Examples: – Inform customers of activity changes – Respond to enquiries

Accompanying, escorting or guiding other people or groups of people on trips, social events, outings or crossing roads. Excludes: – Escort defendants – Provide bodyguard services Examples: – Escort students on a field trip – Escort visitors to a place of interest

Description Assisting others with completing forms, provision of documentation required for access to services, issuance of official documents or enrolment in programmes. Examples: – Assist in loan applications

Welcoming and supporting clients, patrons, visitors and others by helping them to feel at ease, supporting special requirements, and assisting them with general activities such as finding seats, making reservations and using facilities. Excludes: – Provide high quality client service – Satisfy customers Examples: – Welcome guests – Assist at check-in