Process-based management

The process-based management approach is a methodology for planning, managing and overseeing of ICT resources in order to meet specific goals and using project management ICT tools.

knowledge

sector-specific

Process-based management is an essential knowledge of the following occupations:

Process-based management is optional for these occupations. This means knowing this knowledge may be an asset for career advancement if you are in one of these occupations.

Telecommunications engineer: Telecommunications engineers design, build, test and maintain telecommunication systems and networks, including radio and broadcasting equipment.
They analyse customer needs and requirements, ensure that the equipment meets regulations, and prepare and present reports and proposals on telecommunication-related problems. Telecommunications engineers design and oversee the service delivery in all it’s phases, supervising the installation and use of telecommunications equipment and facilities, preparing documentation and providing training for company staff once new equipment has been installed.
Software analyst: Software analysts elicit and prioritise user requirements, produce and document software specifications, test their application, and review them during software development. They act as the interface between the software users and the software development team.
Integration engineer: Integration engineers develop and implement solutions which coordinate applications across the enterprise or its units and departments. They evaluate existing components or systems to determine integration requirements and ensure that the final solutions meet organisational needs. They reuse components when possible and assist management in taking decisions. They perform ICT system integration troubleshooting.
ICT test analyst: ICT test analysts work in testing environments, assessing products, checking for quality and accuracy, or creating tests scripts. They design tests which are then implemented by testers.
ICT security consultant: ICT security consultants advise and implement solutions to control access to data and programs. They promote a safe exchange of information.

Software tester: Software testers perform software tests. They may also plan and design them. They may also debug and repair software although this mainly corresponds to designers and developers. They ensure that applications function properly before delivering them to internal and external clients.
Data warehouse designer: Data warehouse designers are responsible for planning, connecting, designing, scheduling, and deploying data warehouse systems. They develop, monitor and maintain ETL processes, reporting applications and data warehouse design.
Enterprise architect: Enterprise architects balance technological opportunities with business requirements. They also maintain a holistic view of the organisation’s strategy, processes, information and ICT assets and link the business mission, strategy and processes to the ICT strategy.
Digital games tester: Digital games testers review and test various genres of digital games by playing them in order to find bugs and glitches within the game’s functionality or graphics. They may evaluate the capacity of attraction and playability of games. They may also debug the games themselves.
ICT intelligent systems designer: ICT intelligent systems designers apply methods of artificial intelligence in engineering, robotics and computer science to design programs which simulate intelligence including thinking models, cognitive and knowledge-based systems, problem solving, and decision making. They also integrate structured knowledge into computer systems (ontologies, knowledge bases) in order to solve complex problems normally requiring a high level of human expertise or artificial intelligence methods.
ICT accessibility tester: ICT accessibility testers evaluate websites, software applications, systems or user interface components with regards to friendliness, operability of the navigation and visibility to all types of users, especially including those with special needs or disabilities.
ICT system tester: ICT system testers perform testing activities and some test planning activities. They may also debug and repair ICT systems and components although this mainly corresponds to designers and developers. They ensure that all systems and components function properly before delivering them to internal and external clients.
ICT usability tester: ICT usability testers ensure compliance with requirements and strive for optimal usability within the software engineering cycle phases (analysis, design, implementation, and deployment). They also work closely with users (analysts) to research for and document user profiles, analyse tasks, workflows, and user scenarios.
ICT integration tester: ICT integration testers perform tests in groups of system components, units or even applications. They group them in larger aggregates and apply integration test plans on them. They oversee the complexity of relations between different components.
Chief technology officer: Chief technology officers contribute to a company’s technical vision and lead all aspects of technology development, according to its strategic direction and growth objectives. They match technology with business needs.
Chief information officer: Chief information officers define and implement the ICT strategy and governance. They determine necessary resources for the ICT strategy implementation, anticipate ICT market evolutions and company business needs. They contribute to the development of the organisation’s strategic plan and ensure that the ICT infrastructure supports the organisation’s overall operations and priorities.
ICT project manager: ICT project managers schedule, control and direct the resources, people, funding and facilities to achieve the objectives of ICT projects. They establish budgets and timelines, perform risk analysis and quality management, and complete project closure reports.
Database designer: Database designers specify the database’s logical structure, processes, and information flows. They design data models and databases to serve data acquisition.
User interface designer: User interface designers are in charge of designing user interfaces for applications and systems. They perform layout, graphics and dialogues design activities as well as adaptation activities.
ICT research manager: ICT research managers plan, manage and monitor research activities and evaluate emerging trends in the information and communication technology field to assess their relevance. They also design and oversee staff training on the use of new technology and recommend ways to implement new products and solutions that will maximise benefits for the organisation.
ICT quality assurance manager: ICT quality assurance managers establish and operate an ICT quality approach through quality management systems, in compliance with internal and external standards and the organisation’s culture. They ensure that the management controls are correctly implemented to safeguard asset, data integrity and operations. They focus on the achievement of quality goals, including the maintenance of the external certification according to quality standards and monitor statistics to forecast quality outcomes.
ICT consultant: ICT consultants provide advice on how to optimise the use of existing tools and systems, make recommendations for the development and implementation of a business project or technological solution and contribute to project definitions. They raise awareness on information technology innovations and their potential value to a business. They also participate in the assessment and choice of ICT solutions.
3D modeller: 3D modellers design 3D models of objects, virtual environments, layouts, characters, and 3D virtual animated agents.
ICT system integration consultant: ICT system integration consultants advise on bringing together different systems to interoperate within an organisation for enabling data sharing and reducing redundancy.

Software architect: Software architects create the technical design and the functional model of a software system, based on functional specifications. They also design the architecture of the system or different modules and components related to the business’ or customer requirements, technical platform, computer language or development environment.
ICT network architect: ICT network architects design the topology and connectivity of ICT network such as hardware, infrastructure, communication and hardware components.
ICT system architect: ICT system architects design architecture, components, modules, interfaces, and data for a multi-components system to meet specified requirements.
Software manager: Software managers oversee the acquisition and development of software systems in order to provide support to all organisational units. They also monitor the results and quality of the different software solutions and projects implemented in the organisation.
User experience analyst: User experience analysts assess client interaction and experience and analyse users’ behaviours, attitudes, and emotions about the usage of a particular product, system or service. They make proposals for the improvement of the interface and usability of products, systems or services. In doing so, they take into consideration the practical, experiential, affective, meaningful and valuable aspects of human–computer interaction and product ownership, as well as the person’s perceptions of system aspects such as utility, ease of use and efficiency, and user experience dynamics.

References

1. Process-based management – ESCO