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Career Guidance Skills communication, collaboration and creativity S1.7 - obtaining information verbally S1.7.3 - listening and asking questions Adapt communication style according to recipient
Description
Adapt communication style to that of the recipient of the message in order to create a rapport.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 2 occupations
- Optional in 1 occupations
- Total: 3 occupations
- Most common in: ISCO major group 4 (Clerical support workers)
Essential for
- Dangerous goods safety adviserDangerous goods safety advisers inspect and make transport recommendations in line with the European regulations regarding the transport of dangerous goods. They may advise on the …
- Railway sales agentRailway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerica…
Optional for
- Market research interviewerMarket research interviewers strive to collect information on the perceptions, opinions, and preferences of customers in relation to commercial products or services. They use inter…
Related skills
- Use different communication channels
- Follow ethical code of conduct in transport services
- Present reports
- Coordinate import transportation activities
- Tabulate survey results
- Types of cargo
- Persuade clients with alternatives
- Recognise the hazards of dangerous goods
- Respond to enquiries
- Identify customer’s needs
- Customer insight
- Communicate by telephone
