S1.7 - obtaining information verbally
Child Topics
S1.7.0 - obtaining information verbally
Asking questions and listening to others to obtain information.
S1.7.1 - interviewing
Description
Interacting verbally in a formal way, usually using structured questioning, to collect information, determine opinions, or determine suitability of individuals for jobs, roles or tasks.
Examples:
– Adhere to questionnaires
– Interview insurance claimants
– Interrogate individuals
S1.7.2 - engaging with others to identify needs
Engaging in discussions in order to identify expectations, requirements, desires, needs and problems of clients, co-workers, students and others.
Examples:
– Identify customer objectives
– Interact with users to gather requirements
S1.7.3 - listening and asking questions
Description
Listen carefully to what other people say, patiently understanding points being made, formulating and asking appropriate questions, without interrupting at inappropriate times.
Examples:
– Use questioning techniques
– Listen actively