Advise on conflict management

Advise private or public organisations on monitoring possible conflict risk and development, and on conflict resolution methods specific to the identified conflicts.

advise on conflicts’ management
advise on management of conflicts
suggest conflict management solutions
provide conflict management recommendations

skill/competence

cross-sector

Advise on conflict management is an essential skill of the following occupations:

Labour relations officer: Labour relations officers implement labour policy in an organisation, and advise trade unions on policies and negotiation. They handle disputes, and advise management on personnel policy as well as facilitate communication between trade unions and managerial staff.
Mediator:
Mediators resolve disputes between two parties by examining the case, interviewing both parties, and advising on a solution which would be the most beneficial for them. They listen to both parties in order to facilitate communication and find a fair agreement and organise meetings. They aim at resolving disputes through dialogue and alternative solution without having to take the case to litigation and courts. Mediators ensure that the resolution is compliant with legal regulations and is also enforced.
Health and safety officer: Health and safety officers execute plans for the improvement of work environments and cultures. They assess risks and interview employees to ensure the work environment is compliant with health and safety rules, as well as ensuring the interaction within the workplace occurs in a positive and productive manner. If employed in a healthcare facility the health and safety officer has to investigate infections spreading across a facility and advice all employees how to combat and prevent infections. Furthermore health physics is applied at facilities where people are exposed to ionizing radiation such as nuclear power plants and research institutions.
Political affairs officer: Political affairs officers analyse developments in foreign politics and other policy matters, monitor conflicts and consult on mediation measures, as well as other developmental strategies. They write reports to ensure communication with governmental bodies, and develop policies and implementation methods.
Equality and inclusion manager: Equality and inclusion managers develop policies to improve affirmative action, diversity and equality matters. They inform staff in corporations on the importance of the policies, and implementation and advise senior staff on corporate climate. They also perform guidance and support duties for employees.
Public affairs consultant: Public affairs consultants function as representatives for a client’s goal. They attempt to persuade legislative bodies and policy makers to implement laws or regulation in accordance with the client’s wishes, and negotiate with parties with potentially conflicting interests. They perform analytical and research duties in order to ensure that the client’s cause is being addressed in an appropriate way to the appropriate parties. They also consult their clients on their causes and policies.

Advise on conflict management is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Foreclosure specialist: Foreclosure specialists revise documentation related to properties that are under foreclosure. They assist clients whose property has been reclaimed by banks due to non-payment of their mortgage by assessing the owner’s possibilities for saving the property.
Health and safety inspector: Health and safety inspectors investigate the implementation and application of labour standards and policies in a workplace. They advise employers as well as employees on the improvement of policy and legislation implementation, ensure that the law is adhered to, and that matters of equality and labour rights are respected. They write reports and communicate with authorities.
Social security inspector: Social security inspectors investigate fraudulent activities in social security that affect workers’ rights. They audit and examine applications for benefits and investigate company actions based on employee complaints. Inspections include labour-related activities such as non-payment of wages or expenses. Social security inspectors ensure that employees are treated fairly and in accordance to laws. They record and make reports on their findings to ensure validity of the claims they are investigating.
Social worker: Social workers are practice-based professionals who promote social change and development, social cohesion, and the empowerment and liberation of people. They interact with individuals, families, groups, organisations and communities in order to provide various forms of therapy and counselling, group work, and community work. Social workers guide people to use services to claim benefits, access community resources, find jobs and training, obtain legal advice or deal with other local authority departments.
Youth offending team worker: Youth offending team workers support young offenders by preventing them from reoffending, counselling them for behavioural changes, referring them to agencies that provide housing, helping them back into education, involving them in constructive activities, visiting them when located in secure institutions and assessing future risks.
Government planning inspector: Government planning inspectors monitor the development and implementation of government plans and policies, as well as processing planning and policy proposals, and performing inspections of planning procedures.
Ombudsman: Ombudsmen resolve disputes between two parties where there is a power imbalance, as an impartial mediator. They interview the parties involved and investigate the case in order to come to a resolution beneficial to both parties. They advise on conflict resolution and offer support to clients. The claims are mostly against public institutions and authorities.
Occupational health and safety inspector: Occupational health and safety inspectors perform workplace audits to ensure compliance with government and environment legislation. They also investigate work accidents. Occupational health and safety inspectors interview employees to ensure the work environment is compliant with health and safety rules, inspect the physical work site and analyse legal paperwork.
Probation officer: Probation officers supervise offenders after their release, or who were sentenced to penalties outside of incarceration. They write reports providing advice on the offender’s sentence and analysis concerning possibilities of reoffense. They aid the offenders during the rehabilitation and reintegration process and ensure the offenders carry out their community service sentence when necessary.
Juvenile correctional officer: Juvenile correctional officers monitor and provide security to juvenile offenders. They ensure the safety of the facility compliant with rules and regulations, compile reports on the daily activities as well as in the case of incidents, and report unusual activity. They also supervise rehabilitation procedures of the offenders.
Human rights officer: Human rights officers investigate and handle human rights violations, as well as develop plans to reduce violations and to ensure compliance to human rights legislation. They investigate complaints by examining information and interviewing victims and perpetrators, and communicate with organisations involved with human rights activities.
Criminal justice social worker: Criminal justice social workers tackle criminal behaviour and reduce risk of reoffending by promoting and establishing programs to prevent crime within communities. They assist in prosecutions and help to investigate criminal cases. They assist prisoners reinsert into the community after release from custody. They also support and supervise the offenders sentenced to community service and provide support to the victims and the people closely affected by the crime.
Education inspector: Education inspectors visit schools to ensure that the staff perform their tasks compliant with educational rules and regulations, as well as overseeing that the school’s administration, premises, and equipment conform to regulations. They observe lessons and examine records to assess the school’s operation and write reports on their findings. They provide feedback and give advice on improvement, as well as report the results to higher officials. Sometimes they also prepare training courses and organize conferences that the subject teachers should attend.
Court enforcement officer: Court enforcement officers enforce orders of court judgements such as managing the recovery of money owed, seizing of goods, and selling goods in public auctions to obtain the money owed. They also send summons and arrest warrants to ensure attendance in court or other judicial procedures.
Human resources manager: Human resources managers plan, design and implement processes related to the human capital of companies. They develop programs for recruiting, interviewing, and selecting employees based on a previous assessment of the profile and skills required in the company. Moreover, they manage compensation and development programs for the company’s employees comprising trainings, skill assessment and yearly evaluations, promotion, expat programs, and general assurance of the well-being of the employees in the workplace.

References

1. Advise on conflict management – ESCO