Analyse customer service surveys

Essential for

• Marketing manager
  Marketing managers carry out the implementation of efforts related to the marketing operations in a company. They develop marketing strategies and plans by detailing cost and resou…
• Sales manager
  Sales managers develop sales and targeting strategies for a company. They manage sales teams, allocate sales resources based on the plans, prioritise and follow up on critical lead…
• Promotion manager
  Promotion managers plan and implement the implementation of promotional programs in the point-of-sale of products. They coordinate all efforts from personnel, below-the-line (BTL) …
• Category manager
  Category managers define the sales programme for specific product groups. They research market demands and newly supplied products. Other titles The following job titles also refer…
• Road transport division manager
  Road transport division managers maintain control of processes relating to vehicles, staff, customers, routes, and contracts. Other titles The following job titles also refer to ro…

Optional for

• Sales support assistant
  Sales support assistants perform a variety of general sales support tasks, such as supporting the development of sales plans, managing clerical activities of sales efforts, verifyi…
• Contact centre supervisor
  Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure daily operations run smoothly by resolving issues, instructing and trainin…
• Service manager
  Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interacti…
• Call centre manager
  Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react…
• Contact centre manager
  Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They m…