Service manager

Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services. The following job titles also refer to service manager: service coordinator field service manager support services manager regional service manager service operations manager corporate service coordinator service director client services coordinator client services representative client services manager customer service manager Bachelor’s degree is generally required to work as service manager. However, this requirement may differ in some countries. ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Service manager is a Skill level 4 occupation. These occupations, although different, require a lot of knowledge and skills similar to service manager. client relations manager membership manager commercial director botanist network marketer These occupations require some skills and knowledge of service manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of service manager with a significant experience and/or extensive training. This knowledge should be acquired through learning to fulfill the role of service manager. Customer service Corporate social responsibility Product comprehension Customer relationship management Communication principles These skills are necessary for the role of service manager. Create solutions to problems Manage staff Supervise the management of an establishment Identify customer’s needs Supervise work Plan health and safety procedures Develop business plans Follow company standards This knowledge is sometimes, but not always, required for the role of service manager. However, mastering this knowledge allows you to have more opportunities for career development. Cleaning industry health and safety measures Business management principles Counselling methods Telemarketing Automotive diagnostic equipment Car controls Bookkeeping regulations Photography Organisational policies Sales activities Social media marketing techniques Financial management Public relations Salon management Business analysis Types of spa Subsidiary operations Recreation activities Cosmetics Call routing Graphic design Accounting techniques Types of vehicle engines Quality standards Employment law Data protection Information confidentiality Advertising techniques E-commerce systems Call quality assurance management Office software Call-centre technologies Sales strategies Accounting Engine components Company policies Spa products These skills and competences are sometimes, but not always, required for the role of service manager. However, mastering these skills and competences allows you to have more opportunities for career development. Guarantee customer satisfaction Advise customers Manage supplies Write leaflets Carry out inventory planning Persuade clients with alternatives Communicate with customers Manage schedule of tasks Automotive engineering Sell services Adjust production schedule Oversee guest laundry service Implement marketing strategies Study sales levels of products Show responsibility Represent the organisation Perform risk analysis Lead a team Disseminate internal communications Set hygiene standards Assess the feasibility of implementing developments Order supplies Coordinate events Manage budgets Maintain relationship with customers Use solvents Advise on public relations Greet guests Perform business analysis Liaise with local authorities Handle customer complaints Oversee spa maintenance Sell products Strive for company growth Offer free samples of cosmetics Sell tickets Deliver a sales pitch Report on overall management of a business Manage a small-to-medium business Perform customers’ needs analysis Develop organisational policies Quote prices Plan spa services Analyse call centre activities Manage ICT project Maintain relationship with suppliers Manage payroll reports Use different communication channels Assess employees’ capability levels Schedule recreation facilities Manage health and safety standards Monitor stock level Think analytically Provide cost benefit analysis reports Recruit employees Ensure compliance with company regulations Manage profitability Manage operational budgets Diagnose problems with vehicles Analyse business processes Manage work Create a financial plan Manage membership database Evaluate performance of organisational collaborators Oversee quality control Collect items for laundry service Analyse membership Inform customers of activity changes Carry out repair of vehicles Promote organisational communication Establish daily priorities Interview people Promote cultural venue events Make independent operating decisions Provide information Analyse consumer buying trends Maintain customer service Advise customers on usage of cosmetics Deal with pressure from unexpected circumstances Manage workflow processes Sell cosmetics Use communication techniques Contact customers Provide operational efficiency training to employees Discharge employees Measure customer feedback Visit manufacturers Keep records of customer interaction Evaluate employees Set organisational policies Teach marketing principles Teach customer service techniques Handle complaints Maintain professional administration Supervise daily information operations Fix meetings Perform customer management Write work-related reports Monitor equipment Manage contracts Administer appointments Coordinate membership work Plan employees work in vehicle maintenance Manage logistics Recommend cosmetics to customers Plan marketing campaign Create a work atmosphere of continuous improvement Manage payroll Maximise sales revenues Manage membership Manage key performance indicators of call centres Monitor daily work Collect customer data Provide membership service Manage cleaning activities Schedule shifts Manage inventory Carry out repair of motorcycles Develop revenue generation strategies Check in guests Coordinate advertising campaigns Coordinate operational activities Delegate activities Meet picking standards Analyse business requirements Produce sales reports Communicate with customer service department Inspect dry cleaning materials Collaborate in the development of marketing strategies Implement sales strategies Develop membership strategies Develop professional network Achieve sales targets Manage customer service Manage emergency evacuation plans Develop recreation programmes Analyse customer service surveys Develop working procedures Establish communication with foreign cultures Ensure equipment maintenance Respond to customers’ inquiries Manage a team Plan medium to long term objectives Get involved in the day-to-day operation of the company Supervise sales activities Present reports Identify new business opportunities Interpret automatic call distribution data Analyse staff capacity Complete membership administration Stimulate creative processes Manage recreational facility Analyse goal progress Build business relationships Manage accounts Issue sales invoices Promote recreation activities Train employees Develop online sales business plan Monitor customer service Liaise with managers Recruit members Keep stock records Make strategic business decisions Read care labels Perform market research 1349 – Professional services managers not elsewhere classified    

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References

ESCO U.S. Bureau of Labor Statistics