Handle customer complaints

Essential for

• Rooms division manager
  Rooms division managers oversee a hotel’s front desk, guest services and housekeeping department teams. They report to the General Manager and play an important role in ensuring a …
• Spa manager
  Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performanc…
• Building caretaker
  Building caretakers maintain and monitor the condition and security of buildings. They clean, assist with minor repairs and ensure that amenities such as heating and hot water are …
• Hotel concierge
  Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transport…
• Bed and breakfast operator
  Bed and breakfast operators manage the daily operations of a bed and breakfast establishment. They ensure the guests' needs are met. Duties A bed and breakfast operator typically d…
• Bookmaker
  Bookmakers (also often called 'bookies', or 'turf accountants') take bets on sports games and other events at agreed upon odds, they calculate odds and pay out winni…
• Travel consultant
  Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services. Duties Travel …
• Spa attendant
  Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the…
• Vehicle rental agent
  Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments. Duties Vehicl…
• Chimney sweep supervisor
  Chimney sweep supervisors oversee and coordinate the activities of chimney sweeps. They do quality checks and ensure compliance with safety regulations. Other titles The following …
• Laundry and dry cleaning manager
  Laundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, ord…
• Hospitality entertainment manager
  Hospitality entertainment managers are in charge of managing the team which creates entertainment activities for the guests of a hospitality establishment. Excludes people performi…
• Quick service restaurant team leader
  Quick service restaurant team leaders manage operations in a quick service restaurant. Duties Quick service restaurant team leaders typically do the following: Create schedules for…
• Head waiter/head waitress
  Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer's experience. Head waiters/waitresses coordinate…
• Steward/stewardess
  Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services. Other titles The following job titles also refer to steward/stewardess:…
• Animal groomer
  Animal groomers are in charge of grooming a range of animals, using the correct equipment, materials and methods. It includes use of appropriate and safe handling techniques and th…
• Taxi controller
  Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison. Duties The duties of a taxi controller include, …
• Ship steward/ship stewardess
  Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety proce…
• Camping ground manager
  Camping ground managers plan, direct, or coordinate all campsite facilities and manages employees. Other titles The following job titles also refer to camping ground manager: campg…
• Night auditor
  Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping. Duties The duties of a night audito…
• Room attendant
  Room attendants are responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting…
• Travel agent
  Travel agents design and market travel programme itineraries for potential travellers or visitors. Duties The duties of a travel agent include, but are not limited to: Arranging le…
• Hospitality establishment receptionist
  Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, p…
• Sport facility manager
  Sport facility managers lead and manage a sport facility or venue, including its operations, programming, sales, promotion, health and safety, development, and staffing. They ensur…
• Camping ground operative
  Camping ground operatives perform customer care in a campsite facility and other operational work. Other titles The following job titles also refer to camping ground operative: cam…
• Travel agency manager
  Travel agency managers are in charge of managing employees and activities of a travel agency. They organise, advertise and sell tourist offers and travel deals for specific regions…
• Casino cashier
  Casino cashiers exchange tokens, coins or chips for money. They arrange pay-outs and obtain customers' signatures and identification. They audit and count money in a cash register,…
• Customer experience manager
  Customer experience managers monitor customer experiences by creating, evaluating, and improving customer interaction in the hospitality, recreation, or entertainment industry. The…
• Restaurant host/restaurant hostess
  Restaurant hosts/hostesses welcome customers to a hospitality service unit and provide initial services. They are in charge of managing reservations and greeting guests when they a…
• Head pastry chef
  Head pastry chefs manage pastry staff and ensure the preparation, cooking and presentation of desserts, sweet products and pastry products.  Duties The duties of a head p…
• Railway station manager
  Railway station managers are in charge of organising tasks linked to the operation of train stations. Their tasks cover the organisation of the maintenance and repairment works for…
• Facilities manager
  Facilities managers perform strategic planning as well as routine operational planning related to buildings' administration and maintenance. They control and manage health and safe…
• Tour operator representative
  Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their d…
• Service manager
  Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interacti…
• Venue director
  Venue directors plan and manage conference, banqueting and venue operations in a hospitality establishment to reflect clients' needs. They are responsible for promotional events, c…
• Barista
  Baristas prepare specialised types of coffee using professional equipment in a hospitality/coffee shop/bar unit.  Duties The duties of a barista include, but are not limited to: Pr…
• Club host/club hostess
  Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied. Duties The duties of a club host/club hostess include, but are not…
• Beauty salon attendant
  Beauty salon attendants schedule clients' appointments, greet clients on the premises, give detailed information on the salon's services and treatments and gather clients' complain…
• Restaurant manager
  Restaurant managers are in charge of managing food and beverage operations in the kitchen and other food and beverage outlets or units in a hospitality establishment. Other titles …
• Rental manager
  Rental managers supervise the activities of a rental office or station and its staff. Other titles The following job titles also refer to rental manager: assistant rental coordinat…
• Laundry workers supervisor
  Laundry workers supervisors monitor and coordinate the activities of the laundry and dry-cleaning staff of laundry shops and industrial laundry companies. They plan and implement p…
• Hotel butler
  Hotel butlers provide personalised services to guests in high level hospitality establishment. They manage the housekeeping staff to ensure clean interiors and excellent customer s…
• Veterinary receptionist
  Veterinary receptionists provide reception and office/administrative support in a veterinary practice, scheduling appointments and receiving clients, sale and advice on animal rela…
• Flight attendant
  Flight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and directs…
• Housekeeping supervisor
  Housekeeping supervisors oversee the work of housekeeping staff and ensure that hotels, resorts, hospitals, universities, office buildings, and other facilities are kept clean and …

Optional for

• Hospitality revenue manager
  Hospitality revenue managers maximise revenue generated from facilities such as hotels,  holiday resorts and camping grounds by analysing trends and competition. They assist establ…
• Insurance claims handler
  Insurance claims handlers ensure that all insurance claims are handled accurately and that payment for valid claims is made to the policyholders. They use statistical data and r…
• Membership administrator
  Membership administrators ensure an effective membership administration, documentation and communication. They support the membership sales process, the current membership enquirie…
• Laundry worker
  Laundry workers operate and monitor machines that use chemicals to wash or dry-clean articles such as cloth and leather garments, linens, drapes or carpets, ensuring the color and …
• Gambling manager
  Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manag…
• Linen room attendant
  Linen room attendants retrieve linen or uniforms for cleaning. They maintain service availability of the linen and keep inventory records. Other titles The following job titles als…
• Locker room attendant
  Locker room attendants assist customers in handling personal items and articles in changing rooms, usually in sports or theatre areas. They also maintain the overall cleanliness of…
• Veterinary nurse
  Veterinary nurses support animals undergoing veterinary treatment and give advice to veterinary clients in the promotion of animal health and disease prevention in accordance with …
• Cloak room attendant
  Cloak room attendants ensure that clients' coats and bags are safely deposited within the cloak room in public areas such as hotels, restaurants, fitness rooms, museums, nightclubs…
• Park guide
  Park guides assist visitors, interpret cultural and natural heritage and provide information and guidance to tourists in parks such as wildlife, amusement and nature park…
• Meter reader
  Meter readers visit residential and business or industrial buildings and facilities in order to note down the readings of the meters which measure gas, water, electricity and other…
• Beauty salon manager
  Beauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon …
• Butcher
  Butchers order, inspect and buy meat to prepare it and sell it as consumable meat products. They perform activities such as cutting, trimming, boning, tying, and grinding beef, por…
• Hotel porter
  Hotel porters welcome guests to accommodation facilities, help them carry their luggage, answer their questions and provide services such as occasional cleaning. Duties Hotel porte…
• Bathroom fitter
  Bathroom fitters install bathroom elements. They take the necessary measurements, prepare the room, removing old elements if necessary, and install the new bathroom equipment, incl…
• Doorman/doorwoman
  Doormen/doorwomen welcome guests to a hospitality establishment and provide additional services related to assistance with luggage, guests' safety whilst ensuring security. Duties …
• Halal butcher
  Halal butchers order, inspect and buy meat to prepare it and sell it as consumable meat products in accordance with Islamic practices. They perform activities such as cutting, trim…
• Lottery manager
  Lottery managers organise and coordinate the activities of a lottery organisation. They oversee daily operations and facilitate communications between staff and customers. They rev…
• Airline transport pilot
  Airline transport pilots fly large aircrafts with a maximum take-off weight of more than 5700 kilograms, to transport passengers, mail, or freight on long or short-haul flights for…
• Accommodation manager
  Accommodation managers are in charge of managing the operations and overseeing the strategy for a hospitality establishment. They manage human resources, finances, marketing and op…
• Ground steward/ground stewardess
  Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets an…
• Specialised goods distribution manager
  Specialised goods distribution managers plan, coordinate and manage the distribution of specialised goods to various points of sales. They oversee employees and ensure that operati…
• Contract engineer
  Contract engineers combine technical knowledge of contracts and legal matters with understanding of engineering specifications and principles. They ensure that both parts are align…
• Mountain guide
  Mountain guides assist visitors, interpret natural heritage and provide information and guidance to tourists on mountain expeditions. They support visitors with activities such as …
• Betting manager
  Betting managers organise and coordinate the activities of a betting shop. They oversee daily operations and facilitate communication between staff and customers. They carry out ca…
• Tourist animator
  Tourist animators develop and organise entertainment activities for guests of a hospitality establishment. They set up and coordinate activities to entertain customers. Duties Here…
• Insurance claims manager
  Insurance claims managers lead the team of insurance claims officers to ensure they handle insurance claims properly and efficiently. They deal with more complex customer complains…
• Contact centre supervisor
  Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure daily operations run smoothly by resolving issues, instructing and trainin…
• Kitchen unit installer
  Kitchen unit installers install kitchen elements in homes. They take the necessary measurements, prepare the room, removing old elements if necessary, and install the new kitchen e…
• Tanning consultant
  Tanning consultants assist clients with their tanning needs. They offer advice on purchases and treatments in solariums and tanning salons. Other titles The following job titles al…
• Warehouse worker
  Warehouse workers execute the accurate handling, packing and storage of materials in a warehouse. They receive goods, label them, check quality, store the goods and document any da…
• Operations manager
  Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan …
• Front of house manager
  Front of house managers are responsible for those areas of a live event venue that are accessible to the public. They make sure interaction with the customers or visitors…
• Hospitality establishment security officer
  Hospitality establishment security officers are in charge of managing the overall process and implementation of hospitality facility security in terms of both safety of belongings,…
• Contact centre manager
  Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They m…
• Receptionist
  Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the …
• Train attendant
  Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals. Duties Train attendants typically do th…
• Application engineer
  Application engineers deal with the technical requirements, management, and design for the development of various engineering applications, such as systems, new product designs, or…