Identify customer’s needs

Description

Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.

Alternative labels

identifying a customer’s needs
identify a customer’s needs
determine customer’s needs
diagnose customer’s needs
identifying customer’s needs
classify customer’s needs
analyse customer’s needs

Skill type

skill/competence

Skill reusability level

sector-specific

Relationships with occupations

Essential skill

Identify customer’s needs is an essential skill of the following occupations:

Rental service representative in machinery, equipment and tangible goods: Rental service representatives in other machinery, equipment and tangible goods are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Hardware and paint specialised seller: Hardware and paint specialised sellers sell hardware, paints and other hardware in specialised shops.
Fish and seafood specialised seller: Fish and seafood specialised sellers sell fish, crustaceans and molluscs in specialised shops.
 
Recruitment consultant: Recruitment consultants provide the suitable candidates to employers according to the specific job profile requested. They perform testing and interviewing with job seekers, shortlist few candidates to present to the employers and match candidates to appropriate jobs. Recruitment consultants maintain relationships with employers to offer their services on a more long-term basis.
Spa manager: Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performance of staff, manage the financial aspects of the Spa, deal with suppliers and run advertising campaigns for the spa in order to attract more customers.
Hairdresser: Hairdressers offer beauty services such as cutting, colouring, bleaching, permanent waving and styling clients’ hair. They ask their clients about their hairstyle preferences in order to provide customised services. Hairdressers use clippers, scissors and razors. They provide hair and scalp treatments and shampoo, condition and rinse hair.
Domestic energy assessor: Domestic energy assessors advise individuals on energy supply for their homes. They assess the individual’s needs and recommend the appropriate source of energy and supplier, attempting to secure energy sales. They also advise on economic and environmental advantages of types of energy, and create energy plans compliant with regulations and the technical requirements and conditions of the residence.
Wholesale merchant in perfume and cosmetics: Wholesale merchants in perfume and cosmetics investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Ammunition specialised seller: Ammunition specialised sellers sell weapons and ammunition for individual use in specialised shops.
Sporting accessories specialised seller: Sporting accessories specialised sellers sell sports goods, fishing gear, camping goods, boats and bicycles in specialised shops.
Bookshop specialised seller: Bookshop specialised sellers sell books in specialised shops. They also make suggestions, give advice about the books available and any other related products for sale in the specialised shop.
Clothing specialised seller: Clothing specialised sellers sell clothes in specialised shops.
ICT presales engineer: ICT presales engineers actively drive and manage the ICT evaluation stage of the sales process, working in conjunction with the sales team. They provide technical guidance to pre-sales personnel and plan and modify product ICT configurations to meet client requirements. They pursue additional business development opportunities.

Wholesale merchant in household goods: Wholesale merchants in household goods investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Masseur/masseuse: Masseurs/masseuses perform massages to help their clients relax and de-stress according to their preferences. They use appropriate massages, equipment and oils and also instruct their clients on techniques to improve relaxation.
Hotel concierge: Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.
Sports equipment repair technician: Sports equipment repair technicians maintain and repair recreational sports equipment such as tennis rackets, archery tools and camping equipment. They use specialised hand tools or mechanical tools to restore damaged parts.
Ergonomist: Ergonomists analyse the design of equipment, furniture, and systems in order to improve it toward safer, healthier, and more efficient ones. They strive to improve the interaction of people with equipment and the environment.
Online sales channel manager: Online sales channel managers define the sales programme for e-commerces such as goods sold via e-mail, internet and social media. They also assist in planning the of the online sales strategy and identifying marketing opportunities. Online sales channel managers also analyse competitor sites, review the site performance and analytics.
Bed and breakfast operator: Bed and breakfast operators manage the daily operations of a bed and breakfast establishment. They ensure the guests’ needs are met.
Financial planner: Financial planners assist people dealing with various personal financial issues. They are specialised in financial planning, such as retirement planning, investment planning, risk management and insurance planning, and tax planning. They advise a strategy tailored to the client’s needs. They ensure the accuracy of bank and other financial records while maintaining a customer-orientated approach and following ethical standards.
Confectionery specialised seller: Confectionery specialised sellers sell confectionery in specialised shops.
Travel consultant: Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
Rental service representative in personal and household goods: Rental service representatives in personal and household goods are in charge of renting out equipment and determining specific periods of usage. Personal and household goods are all goods use within households, such as bedroom furniture and linen and kitchen furniture, machinery and materials. Rental service representatives in personal and household goods document transactions, insurances and payments.
Acupuncturist: Acupuncturists make use of thin needles and insert them into acupuncture points in the body in order to restore the imbalances of the human body and overall good health. Acupuncturists focus on energy meridians to treat various conditions.
Wholesale merchant in electronic and telecommunications equipment and parts: Wholesale merchants in electronic and telecommunications equipment and parts investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Bakery specialised seller: Bakery specialised sellers sell bread and cakes in specialised shops, post-processing the products if required.
Wholesale merchant in fish, crustaceans and molluscs: Wholesale merchants in fish, crustaceans and molluscs investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Bartender: Bartenders serve alcoholic or non-alcoholic drinks as requested by clients in a hospitality service bar outlet.
Beauty salon manager: Beauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon managers set up and enforce salon rules and cleanliness guidelines. They are also in charge of promoting the salon to attract new clients.
Wholesale merchant in computers, computer peripheral equipment and software: Wholesale merchants in computers, computer peripheral equipment and software investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Gaming inspector: Gaming inspectors, have the ability to deal and inspect all the respective games and carry out all gaming operations to the highest possible standards of efficiency, security and customer service in accordance with company procedures and current legislation. Their responsibility is to oversee all the irrespective games played, and ensure that rules are adhered to and players don’t cheat. They are responsible for the maintenance of the equipment and handle all customer questions and complaints.
Car leasing agent: Car leasing agents represent businesses involved in financing vehicles, offering appropriate leasing schemes and additional services related to the vehicle. They document transactions, insurances and instalments.
Rental service representative: Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Pet and pet food specialised seller: Pet and pet food specialised sellers sell pets, pet foods, accessories, care products and related services in specialised shops.
Audiology equipment specialised seller: Audiology equipment specialised seller sell goods and equipment in specialised shops.
Wholesale merchant: Wholesale merchants investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Musical instrument technician: Musical instrument technicians maintain, tune and repair musical instruments such as pianos, pipe organs, band instruments, violins and other instruments.
Vehicle rental agent:
Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.

Wholesale merchant in hides, skins and leather products: Wholesale merchants in hides, skins and leather products investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Computer games, multimedia and software specialised seller: Computer games, multimedia and software specialised sellers sell software products in specialised shops.
Body artist: Body artists decorate clients’ skin temporarily or permanently. They use various techniques such as tattooing or piercing. Body artists follow clients’ preferences in terms of tattoo’s or piercing’s design and body surface and apply it safely. They also advise on methods to avoid infection following the procedures on clients’ bodies.
Fuel station specialised seller: Fuel station specialised sellers sell fuel, ​lubricating and cooling products for motor vehicles and motorcycles in a fuel station.
Laundry and dry cleaning manager: Laundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, order supplies and oversee the laundry’s budget. Laundry and dry cleaning managers ensure the quality standards and that customers’ expectations are met.
Herbal therapist: Herbal therapists use herbal medicine to relief pain and treat illnesses such as allergies, chronic physical conditions or stress-related conditions. They study the properties and benefits of plants and create a personalised treatment plan for the patients.
Advertising media buyer: Advertising media buyers purchase, on behalf of their clients, advertising space in the print, broadcast and online media. They analyse the effectiveness and appropriateness of the different channels depending on the good or service providing advice for the decision-making. They try to negotiate the best price, without compromising the quality of the advertisements. They support the development and implementation of marketing and advertising plans in the communications part through the most suited media outlet.
Wholesale merchant in pharmaceutical goods: Wholesale merchants in pharmaceutical goods investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Pedicurist: Pedicurists offer cosmetic treatment and care for their clients’ feet and toenails. They cut and shape toenails, give footbaths and exfoliation treatments and apply nail polish.
Vehicle technician: Vehicle technicians inspect, test and maintain vehicles, motorcycles, engine tune-ups and tyre replacements. They repair engine failures, lube replacements. Vehicle technicians replace vehicle components and evaluate warranty options.

 
Second-hand goods specialised seller: Second-hand goods specialised sellers sell second-hand goods such as books, clothes, appliances etc. in specialised shops.
Membership manager: Membership managers oversee and coordinate the membership plan, support existing members and engage with possible new members. They analyse the market trend reports and develop marketing plans accordingly. Membership managers monitor and ensure the efficiency of processes, systems and strategies.
Furniture specialised seller: Furniture specialised sellers sell furniture and other household articles in specialised shops.
Electricity sales representative: Electricity sales representatives assess clients’ energy needs, and recommend the purchase of electricity supply from their corporation. They promote their corporation’s services, and negotiate terms of sale with clients.
3D printing technician: 3D Printing technicians assist in the designing and programming of products, ranging from prosthetic products to 3D miniatures. They may also provide 3D printing maintenance, check 3D renders for customers and run 3D printing tests. 3D printing technicians can also repair, maintain and clean 3D printers.
Electronics engineer: Electronic engineers research, design, and develop electronic systems such as circuits, semiconductor devices, and equipment that use electricity as a source of power. They work with capacitators, transistors, diodes or resistors to create electronic circuits and applications of use in fields such as telecommunications, acoustics, instruments, and control.
Computer and accessories specialised seller: Computer and accessories specialised sellers sell computers and other peripheral units in specialised shops.
Rental service representative in water transport equipment: Rental service representatives in water transport equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Advertising manager: Advertising managers perform the implementation of the advertising initiatives planned in the strategic marketing plan. They organise and prepare the resources needed to launch advertising campaigns and operations in advertising agencies. They prepare and align the communication channels, negotiate contracts, and ensure that operations adhere to budgets.
Fruit and vegetables specialised seller: Fruit and vegetables specialised sellers sell fruit and vegetables in specialised shops.
Landscape architect: Landscape architects plan and design the construction of gardens and natural spaces. They determine the specifications and distribution of the space. They combine an understanding of the natural space with a sense of aesthetics in order to create a harmonious space.
Textile specialised seller: Textile specialised sellers sell textiles, fabrics and haberdashery, etc. in specialised shops.
Head waiter/head waitress: Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer’s experience. Head waiters/waitresses coordinate all actions involving customers such as welcoming guests, ordering, delivering the food & beverages and supervise financial transactions.
Specialised seller: Specialised sellers sell goods in specialised shops.
Advertising assistant: Advertising assistants provide support in all the operations carried out in advertising departments or advertising agencies. They ensure that administrative activities are handle and sort out. They communicate with the staff of the advertisement department and with external clients. Moreover, they have understanding of the operations in advertising as to assist with the pragmatic implementation of plans and tasks carried out by managers and consultants and for being involved in creating content for use both on-line or in print.
Hairdresser assistant: Hairdresser assistants clean the hair of clients, apply hair conditioner and dying treatment in a beauty salon. They apply shampoo, rub scalp and rinse the hair. They may also do scalp treatment, bleaching, tinting, and massaging for their clients. Shampooers use specialized lotions, shampoos, conditioners, and other hair care equipment, according to their client’s needs and preferences.
Rental service representative in office machinery and equipment: Rental service representatives in office machinery and equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Eyewear and optical equipment specialised seller: Eyewear and optical equipment specialised sellers sell glasses in specialised shops.
Wholesale merchant in meat and meat products: Wholesale merchants in meat and meat products investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Wholesale merchant in dairy products and edible oils: Wholesale merchants in dairy products and edible oils investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Speechwriter: Speechwriters research and write speeches on multiple topics. They need to catch and hold the interest of an audience. Speechwriters create presentations in a conversational tone so it looks like if the text was not scripted. They write in a comprehensible manner so the audience gets the message of the speech.
Garage manager: Garage managers oversee the work of road vehicle mechanics and administrative personnel. They organise the daily work and deal with clients.
Rental service representative in air transport equipment: Rental service representatives in air transport equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Ticket issuing clerk: Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers’ needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Pawnbroker: Pawnbrokers offer loans to clients by securing them with personal objects or items. They assess the personal items given in exchange for the loan, they determine their value and amount of loan available and keep track of inventory assets.
Beverages specialised seller: Beverages specialised sellers sell beverages in specialised shops.
Wholesale merchant in machinery, industrial equipment, ships and aircraft: Wholesale merchants in machinery, industrial equipment, ships and aircraft investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Wholesale merchant in furniture, carpets and lighting equipment: Wholesale merchants in furniture, carpets and lighting equipment investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Market research analyst: Market research analysts collect the information gathered in the market research and study it to draw conclusions. They define the potential customers of a product, the target group and the way they can be reached. Market research analysts analyse the position of products in the market from different perspectives such as features, prices and competitors. They analyse cross selling and interdependencies between different products and their placement. Market research analysts prepare information helpful for the development of marketing strategies.
Graphic designer: Graphic designers create text and images to communicate ideas. They make visual concepts by hand or using computer software, intended for publishing in paper or online media such as advertisements, websites, and magazines.
Motor vehicles specialised seller: Motor vehicles specialised sellers sell cars and motors vehicles in specialised shops.

 
Wholesale merchant in sugar, chocolate and sugar confectionery: Wholesale merchants in sugar, chocolate and sugar confectionery investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Domestic housekeeper: Domestic housekeepers are responsible for all the household activities in a private house. They oversee and execute duties according to the needs of the employer such as cooking, cleaning and washing activities, taking care of children and gardening. They order supplies and are in charge of expenditures allocated. Domestic housekeepers may supervise and instruct household staff in large households.
Wholesale merchant in textile industry machinery: Wholesale merchants in textile industry machinery investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Wholesale merchant in coffee, tea, cocoa and spices: Wholesale merchants in coffee, tea, cocoa and spices investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Photographic developer: Photographic developers use chemicals, instruments, and darkroom photographic techniques in specialised rooms in order to develop photographic films into visible images.
Building materials specialised seller: Building materials specialised sellers sell building materials in specialised shops.
Shoe and leather accessories specialised seller: Shoe and leather accessories specialised sellers sell footwear in specialised shops.
Hair removal technician: Hair removal technicians provide cosmetic services to their clients by removing unwanted hair on various body parts. They can use different techniques for temporary hair removal, such as epilation and depilation techniques, or permanent hair removal methods, such as electrolysis or intense pulsed light.
Client relations manager:
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Aromatherapist: Aromatherapists use essential oils extracted from herbal products at the level of the interface skin and mucous membranes to improve the clients` well-being. They treat a variety of illnesses and physical or psychological conditions, under supervision and on a doctor’s order.
Private detective: Private detectives research and analyse information to uncover facts for personal, corporate or legal reasons, depending on their clients. They conduct surveillance activities, which includes taking photos, doing background checks and interviewing individuals. Private detectives may help in criminal and civil cases, child custody, financial fraud, on-line harassment and may search for missing people. They compile all the information into a file and hand it to their clients for further action.

Cosmetics and perfume specialised seller: Cosmetics and perfume specialised sellers sell cosmetics and toilet articles in specialised shops.
Wholesale merchant in waste and scrap: Wholesale merchants in waste and scrap investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Travel agent: Travel agents design and market travel programme itineraries for potential travellers or visitors.
Wholesale merchant in office machinery and equipment: Wholesale merchants in office machinery and equipment investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Wholesale merchant in watches and jewellery: Wholesale merchants in watches and jewellery investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods.
Traditional chinese medicine therapist: Traditional Chinese medicine therapists use alternative medicine approaches to cure illnesses in all its forms. They also use various therapies such as the use of herbal medicines, acupuncture, massages and dietary therapies, to increase the general health of the patient and to prevent a disease from occurring.
Jewellery and watches specialised seller: Jewellery and watches specialised sellers sell, maintain and clean jewels and watches in specialised shops.
Hospitality establishment receptionist: Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

Optional skill

Identify customer’s needs is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Rooms division manager: Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.

Enameller: Enamellers embellish metals such as gold, silver, copper, steel, cast iron or platinum by painting it. The enamel they apply, consists of coloured powdered glass.
Stringed musical instrument maker: Stringed musical instrument makers create and assemble parts to create stringed instruments according to specified instructions or diagrams. They sand wood, measure and attach strings, test quality of strings and inspect the finished instrument.
Textile pattern making machine operator: Textile pattern making machine operators create patterns, designs and decoration for textiles and fabrics using machines and equipment. They choose which materials to use and check the quality of the textiles both before and after their work.
Shop assistant: Shop assistants work in shops where they perform assistance duties. The help shopkeepers in their daily work such as ordering and refilling of goods and stock, providing general advice to customers, selling products and maintaining the shop.
Renewable energy consultant: Renewable energy consultants advise clients on the advantages and disadvantages of different renewable energy sources. They conduct surveys and interviews to research demand of and opinions on renewable energy, and strive to advise clients on the most advantageous source of renewable energy for their purpose.
Gambling manager: Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manage and train staff and strive to improve the profitability of their business. They take responsibility for all gambling activities and ensure that relevant gambling rules and regulations are followed.
Welding engineer: Welding engineers research and develop optimal effective welding techniques and design the corresponding, equally efficient equipment to aid in the welding process. They also conduct quality control and evaluate inspection procedures for welding activities. Welding engineers have advanced knowledge and critical understanding of welding technology application. They are able to manage high complex technical and professional activities or projects related to welding applications, while also taking responsibility for the decision making process.
Harpsichord maker: Harpsichord makers create and assemble parts to make harpsichords according to specified instructions or diagrams. They sand wood, tune, test and inspect the finished instrument.
Vehicle glazier: Vehicle glaziers install glass in motor vehicles taking into account the automobile manufacturer specifications such as glass type, thickness, size and shape. They order and inspect windows for specific automobile models and prepare the damaged areas to install new glass.
Diesel engine mechanic: Diesel engine mechanics repair and maintain all types of diesel engines. They use hand tools, precision measuring instruments, and machine tools to diagnose trouble, disassemble engines, and to examine and exchange parts of defect and excessive wear.
Financial manager: Financial managers handle all the matters in reference to the finance and investments of a company. They manage financial operations of companies such as the assets, liabilities, equity and cash flow aiming to maintain the financial health of the company and operative viability. Financial managers evaluate the strategic plans of the company in financial terms, maintain transparent financial operations for taxation and auditing bodies, and create the financial statements of the company at the end of the fiscal year.
Jewellery engraver: Jewellery engravers engrave lettering and ornamental designs onto jewellery articles, using engravers handtools. They sketch and lay out the lettering and designs on the article, cut the design in the article and clean it up.
Investment adviser: Investment advisers are professionals who offer transparent advice by recommending suitable solutions on financial matters to their clients. They advise on investing pension or free funds in securities such as stocks, bonds, mutual funds and exchange-traded funds to customers. Investment advisers serve individuals, households, families and owners of small companies.
Glass engraver: Glass engravers engrave lettering and ornamental designs onto glass articles, using engravers hand tools. They sketch and lay out the lettering and designs on the article, cut the design in the article and finish it.
Marine upholsterer: Marine upholsterers manufacture, assemble and repair interior components for all types of boats. They use power tools, hand tools and shop equipment to prepare and fasten materials and apply finishes. They also inspect incoming materials and prepare the boat interior for new components.
Animator: Animators use software to create animations, these are rapidly sequenced together images to create an illusion of movement.
Industrial engineer: Industrial engineers design a vast array of production systems aiming to present efficient and effective solutions. They integrate a varied number of variables such as workers, technology, ergonomics, production flows, and product specifications for the design and implementation of production systems. They can specify and design for microsystems as well.
Stone engraver: Stone engravers use hand tools, machines and chemical products to etch and carve patterns and inscriptions on stone surfaces.
Steward/stewardess: Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
Firework assembler: Firework assemblers create explosive devices, coloured lights and set pieces for use as fireworks. They follow blueprints or pictures, fabricate various powders, put powder into casings or tubes, assemble all parts and inspects the final product.
Toymaker: Toymakers create or reproduce hand-made objects for sale and exhibition made of various materials such as plastic, wood and textile. They develop, design and sketch the object, select the materials and cut, shape and process the materials as necessary and apply finishes. In addition, toymakers maintain and repair all types of toys, including mechanical ones. They identify defects in toys, replace damaged parts and restore their functionality.
Automotive electrician: Automotive electricians install, maintain and repair electrical and electronic systems in motor vehicles such as air conditioning systems, lamps, radios, heating systems, batteries, electrical wiring and alternators. They use diagnostic testing equipment to inspect vehicles and find faults. To do repair work, they use hand tools and specialised electrical instruments and machines.
Ship steward/ship stewardess: Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety procedures.
Public relations manager: Public relations managers strive to convey and maintain a desired image or reputation of a company, individual, governmental institution, or organisation in general to the public and stakeholders at large. They use all sorts of media and events to promote the positive image of products, humanitarian causes or organisations. They attempt to ensure that all public communications portray clients the way they want to be perceived.
Night auditor: Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping.
Heating engineer: Heating engineers install and maintain gas, electric, oil, solid-fuel and multiple fuel heating and ventilation equipment as stand-alone heating and ventilation systems or build into machinery and transport equipment. They follow instructions and blueprints, perform maintance on systems, perform safety checks and repair the systems.
Research and development manager: Research and development managers coordinate the efforts of scientists, academical researchers, product developers, and market researchers towards the creation of new products, the improvement of current ones or other research activities, including scientific research. They manage and plan research and development activities of an organisation, specify goals and budget requirements and manage the staff.
Motorcycle assembler: Motorcycle assemblers fasten motorcycle parts and components together such as frames, wheels, engines etc. To do so, they use hand tools, power tools and other equipment such as CNC machines or robots. They read technical plans and use automated assembling equipment to build motorcycles. They inspect individual parts for malfunctions and check the quality of assemblies to make sure the standards are met and the specifications respected.
Recreational facilities manager: Recreational facilities managers direct the operations of facilities that provide recreational services such as gardens, spas, zoos, gambling and lottery facilities. They plan and organise the daily operations of the related staff and facilities and ensure the organisation follows the latest developments in its field. They coordinate the different departments of the facility and manage the correct use of resources and budgets.

Desktop publisher: Desktop publishers are responsible for the layout of publications. They use computer software to arrange texts, photographs and other materials in a pleasing and readable finished product.
Guitar maker: Guitar makers create and assemble parts to build guitars according to specified instructions or diagrams. They work wood, measure and attach strings, test quality of strings and inspect the finished instrument.
Electrical engineer: Electrical engineers design and develop electrical systems, electrical equipment, components, motors, and equipment with the feature of energy transmission. They engage in large scale projects such as the design and maintenance of power stations, and the distribution of power to smaller applications such as household appliances.
Betting manager: Betting managers organise and coordinate the activities of a betting shop. They oversee daily operations and facilitate communication between staff and customers. They carry out cashier duties, train staff and strive to improve the profitability of their business. They take responsibility for all betting activities and ensure that relevant betting rules and regulations are followed.
Printed circuit board designer: Printed circuit board designers diagram and design the construction of circuit boards. They envision the logical placing of conductive tracks, coppers, and pin pads in the board. They use computer programmes and specialised software for the designs.
Camping ground operative: Camping ground operatives perform customer care in a campsite facility and other operational work.
Marine electrician: Marine electricians install, maintain and repair electrical and electronic systems in vessels such as air conditioning systems, lamps, radios, heating systems, batteries, electrical wiring and alternators. They use diagnostic testing equipment to inspect vessels and find faults. To do repair work, they use hand tools and specialised electrical instruments and machines.
Wicker furniture maker: Wicker furniture makers choose and prepare materials such as softened rattan or willow branches in order to produce wicker furniture such as chairs, tables and couches. They use hand, power or machine tools to cut, bend and weave materials to create the desired objects. Finally, they treat the surface to ensure a finished look and protect it from corrosion and fire using waxes, lacquers and other coatings.
Upholsterer: Upholsterers provide objects such as furniture, panels, orthopaedic devices, fixtures or vehicle parts with padding or soft covering. They can install, repair or replace the upholstery of objects with materials such as fabrics, leather, suede or cotton. Upholsterers install the webbings and springs necessary to cover the material.
Piano maker: Piano makers create and assemble parts to make pianos according to specified instructions or diagrams. They sand wood, tune, test and inspect the finished instrument.
Insurance clerk: Insurance clerks perform general clerical and administrative duties in an insurance company, other service institution, for a self-employed insurance agent or broker or for a government institution. They offer assistance and provide information about insurances to customers and they manage the paperwork of insurance agreements.
Fashion model: Fashion models help promote products such as clothes, cosmetics and appliances by posing for journalists, photographers and in front of an audience on catwalks. They have to make sure their appearance is always in order. Fashion models need to look good in front of a camera and strike the right pose.
Customer experience manager: Customer experience managers monitor customer experiences by creating, evaluating and improving the customer’s interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer’s experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.
Transport equipment painter: Transport equipment painters use painting machines and hand tools to coat individual parts and to paint the surface of all types of transport equipment such as cars, buses, boats, aircraft, motorcycles and railway cars. They prepare the surface of the pieces for the paint and apply the coaat. Transport equipment painters can perform industrial painting or individual customisation. They may also remove or repair painting errors such as scratches.
 
Compliance engineer: Compliance engineers strive to keep the highest compliance of systems with engineering specifications. They can exert compliance in a varied array of engineering fields including mechanical, electrical, electronical systems. They ensure the engineering complies with regulations, safety measures, and internal directives.
Publications coordinator: Publications coordinators are responsible for the production of print and online materials such as news letters, company procedures, technical documents and other publications for institutions and businesses. They supervise the publishing teams and make sure the publications reach their target audience.
Industrial designer: Industrial designers work out ideas and develop them into designs and concepts for a wide variety of manufactured products. They integrate creativity, aesthetics, production feasibility, and market relevance in the design of new products.
Cartographer: Cartographers create maps by combining various scientific informations depending of the purpose of the map (e.g. topographic, urban, or political maps). They combine the interpretation of mathematical notes and measurements with the aesthetics and visual depiction of the site for developing the maps. They may also work on developing and improving geographic information systems and may perform scientific research within cartography.
Basketmaker: Basketmakers use stiff fibres to manually weave objects such as containers, baskets, mats and furniture. They use various traditional techniques and materials according to the region and the intended use of the object.
Energy engineer: Energy engineers design new, efficient and clean ways to produce, transform, and distribute energy to improve environmental sustainability and energy efficiency. They extract energy through natural resources, such as oil or gas, or renewable and sustainable sources, such as wind or solar power. 
Advertising media planner: Advertising media planners advise on the best communication media platforms to convey ideas. They analyse advertising plans in order to assess the aim and objective of the marketing strategy. They assess the potential and response rate that different communication channels might have on the transmission of a message related to a product, company, or brand.
Membranophone musical instruments maker: Membranophone musical instruments makers create and assemble parts to make membranophone instruments to specified instructions or diagrams. They stretch and attach the membrane to the frame of the instrument, test the quality and inspect the finished instrument.
Spokesperson: Spokespeople speak on behalf of companies or organisations. They use communication strategies to represent clients through public announcements and conferences. They promote their clients in a positive light and work to increase an understanding of their activities and interests.
Automotive brake technician: Automotive brake technicians inspect, maintain, diagnose and repair braking, steering and suspension systems as well as wheels and tyres.
Harp maker: Harp makers create and assemble parts to create harps according to specified instructions or diagrams. They sand wood, measure and attach strings, test quality of strings and inspect the finished instrument.
Public relations officer: Public relations officers represent a company or organisation to stakeholders and the public. They use communications strategies to promote an understanding of the activities and image of their clients in a favourable way.
Complementary therapist: Complementary therapists use a range of complementary and alternative therapies to work simultaneously with the clients` body, mind, and spirit in a holistic approach. They offer practices and services for holistic wellbeing, health maintenance, health education, health promotion and prevention of illness, along with the sustainable treatment of certain illnesses, especially chronic illnesses. Their practices include but are not limited to acupuncture, aromatherapy, banotherapy, homeopathy, and herbal medicine.
Stone polisher: Stone polishers operate grinding and polishing tools and equipment in order to smooth stones.
Keyboard musical instrument maker: Keyboard musical instrument makers create and assemble parts to create keyboard instruments according to specified instructions or diagrams. They sand wood, tune, test and inspect the finished instrument.
Organ builder: Organ builders create and assemble parts to build organs according to specified instructions or diagrams. They sand wood, tune, test and inspect the finished instrument.
Motor vehicle upholsterer: Motor vehicle upholsterers create manufacturing templates, manufacture and assemble interior components for cars, buses, trucks etc. They use power tools, hand tools and shop equipment to prepare and fasten materials. They also inspect incoming materials and prepare the vehicle interior for trim items.
Furniture upholsterer: Furniture upholsterers provide furniture with padding, springs, webbing and covers. Sometimes they have to remove old padding, filling and broken strings before to replace them using tools such as a tack puller, chisel or mallet. The aim is to provide comfort and beauty to seats as backs of the furniture.
Welding coordinator: Welding coordinators supervise the workflow of welding applications. They monitor welding processes performed by other welders, supervise the staff, being sometimes responsible for vocational training. They also weld particularly demanding parts. Welding coordinators ensure that the necessary welding equipment is ready for usage. They mostly coordinate welding applications and related professional activities.
Art model: Art models pose for visual artists as reference or inspiration for their creative work. They stand model for artists that perform figure drawing, paint, make sculptures or create photographic art. Art models are professional models that use their body to become the object of the artist’s creation.
Violin maker: Violin makers create and assemble parts to create violins according to specified instructions or diagrams. They sand wood, measure and attach strings, test quality of strings and inspect the finished instrument.
Energy consultant: Energy consultants advise clients on the advantages and disadvantages of different energy sources. They help clients to understand energy tariffs and try to reduce their energy consumption and carbon footprint by using energy efficient products and methods.
Bicycle assembler: Bicycle assemblers build, tune and ensure good working order of all types of bicycles such as mountain bikes, road bikes, children’s bikes etc. They also assemble accessory products like tag-alongs and trailers.
Idiophone musical instruments maker: Idiophone musical instruments makers create and assemble parts to make idiophone instruments to specified instructions or diagrams. They shape, drill, sand and string the parts that are mostly made out of glass, metal, ceramics or wood, clean, test the quality and inspect the finished instrument.
Electronic musical instrument maker: Electronic musical instrument makers create and assemble parts to make electronic instruments according to specified instructions or diagrams. They install and test electric pick-ups, clean and inspect the finished instrument.
Wind musical instrument maker: Wind musical instrument makers create and assemble parts to make wind instruments according to specified instructions and diagrams. They measure and cut the tubing for the resonator, assemble parts such as braces, slides, valves, piston, bell heads and mouth pieces, test and inspect the finished instrument.
Train attendant: Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals.
Housekeeping supervisor: Housekeeping supervisors are in charge of supervising and coordinating the daily running of cleaning and housekeeping activities hospitality establishments.
Furniture finisher: Furniture finishers treat the surface of wood furniture using hand and power tools to sand, clean and polish. They apply wood coatings onto wooden surfaces by using different techniques such as brushing or using a spray gun. They choose and apply the right coatings with protective and/or decorative purposes.
Rolling stock electrician: Rolling stock electricians install, maintain and repair electrical and electronic systems in rail vehicles such as air conditioning systems, lamps, heating systems, electrical wiring etc. They use diagnostic testing equipment to inspect vehicles and find faults. To do repair work, they use hand tools and specialised electrical instruments and machines.
Application engineer: Application engineers deal with the technical requirements, management, and design for the development of various engineering applications, such as systems, new product designs, or the improvements of processes. They are responsible for the implementation of a design or process improvement, they offer technical support for products, answer questions about the technical functionality and assist the sales team.

 


 

References

  1. Identify customer’s needs – ESCO

 

Last updated on September 20, 2022

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