Camping ground operative

Camping ground operatives perform customer care in a campsite facility and other operational work.

The following job titles also refer to camping ground operative:

camp-site worker
campgrounds operative
camp-site operator
camp-site staff
camping facility worker
camping pitch operative
countryside operative
camp-site operative

A high school diploma or equivalent is generally the minimum required to work as a camping ground operative.

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

• the nature of the work performed in an occupation in relation to the characteristic tasks and duties
• the level of formal education required for competent performance of the tasks and duties involved and
• the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Camping ground operative is a Skill level 2 occupation.

These occupations, although different, require a lot of knowledge and skills similar to camping ground operative.

night auditor
hospitality establishment receptionist
hotel concierge
hotel butler
travel agent

These occupations require some skills and knowledge of camping ground operative. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of camping ground operative with a significant experience and/or extensive training.

rooms division manager
camping ground manager
hospitality entertainment manager
accommodation manager
tourist information centre manager

These skills are necessary for the role of camping ground operative.

• Comply with food safety and hygiene: Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
• Greet guests: Welcome guests in a friendly manner in a certain place.
• Maintain camping facilities: Keep campsites or areas for recreation, including maintenance and supply selection.
• Handle customer complaints: Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
• Provide tourism related information: Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
• Manage campsite supplies: Monitor stocks of camp-site supplies and camping equipment, select and monitor suppliers and ensure stock rotation and maintenance.
• Maintain customer service: Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
• Clean camping facilities: Disinfect and maintain camping facilities such as cabins, caravans, grounds and recreational facilities.
• Assist clients with special needs: Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
• Handle financial transactions: Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.

These skills and competences are sometimes, but not always, required for the role of camping ground operative. However, mastering these skills and competences allows you to have more opportunities for career development.

• Explain features in accommodation venue: Clarify guests’ accommodation facilities and demonstrate and show how to use them.
• Distribute local information materials: Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
• Implement marketing strategies: Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
• Deal with arrivals in accommodation: Handle arrivals, guest’s luggage, check-in clients in line with company standards and local legislation ensuring high levels of customer service.
• Process booking: Execute a booking of a place according to client’s requirement in advance and issue all appropriate documents.
• Maintain incident reporting records: Keep a system to record details of unusual events that occur at the facility, such as job-related injuries.
• Assess cleanliness of areas: Evaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.
• Identify customer’s needs: Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
• Run errands on behalf of customers: Take orders and follow requests on behalf of a client, such as go shopping or pick up dry cleaning.
• Carry out end of day accounts: Execute end of day accounts to ensure that business transactions from the current day have been correctly processed.
• Process reservations: Execute customers’ reservations in accordance to their schedules and needs by phone, electronically or in person.
• Deal with departures in accommodation: Handle departures, guest’s luggage, client’s check-out in line with company standards and local legislation ensuring high levels of customer service.
• Implement sales strategies: Carry out the plan to gain competitive advantage on the market by positioning the company’s brand or product and by targeting the right audience to sell this brand or product to.
• Maintain customer records: Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
• Detect drug abuse: Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.

4224 – Hotel receptionists

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References

1. Camping ground operative – ESCO