Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
handle participants with special needs
assist disabled clients
assist visitors with special needs
respond appropriately to people using personal supports
assist clients having special needs
provide advice to people with special needs
assist special needs clients
Skill reusability level
Relationships with occupations
Assist clients with special needs is an essential skill of the following occupations:
Home care aide: Home care aides provide personal assistance and promote autonomy, on a daily basis to individuals who are unable to take care of themselves due to illness, ageing or disability. They assist them with personal hygiene, feeding, communication or medication according to the health care professional’s instructions.
Hotel concierge: Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.
Hotel porter: Hotel porters welcome guests to accommodation facilities, help them carry their luggage and provide services such as occasional cleaning.
Doorman/doorwoman: Doormen/doorwomen welcome guests to a hospitality establishment and provide additional services related to assistance with luggage, guests’ safety whilst ensuring security.
Head waiter/head waitress: Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer’s experience. Head waiters/waitresses coordinate all actions involving customers such as welcoming guests, ordering, delivering the food & beverages and supervise financial transactions.
Tour organiser: Tour organisers are in charge of managing and supervising the itinerary of a touristic voyage and provide practical information to tourists.
Ticket issuing clerk: Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers’ needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Hospitality establishment receptionist: Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
Tourist animator: Tourist animators develop and organise entertainment activities for guests of a hospitality establishment. They set up and coordinate activities to entertain customers.
Camping ground operative: Camping ground operatives perform customer care in a campsite facility and other operational work.
Guides assist individuals or groups on any art facility, travel or sightseeing tours or through places of touristic interest, such as museums, monuments and public places. They help people to interpret the cultural heritage of an object, place or area and provide information and guidance.
Tour operator representative: Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.
Ticket sales agent: Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers’ queries and needs.
Waiter/waitress: Waiters/waitresses supply guests with food and drinks as requested. Waiters/waitresses usually work in restaurants, bars and hotels. This involves the preparation of tables, serving food or beverages and taking payments.
Assist clients with special needs is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
Horse riding instructor: Horse riding instructors advise and guide individuals and groups on riding horses. They conduct lessons and teach the techniques of horse riding including stopping, making turns, show-riding and jumping. They motivate their clients and help improve their performance.
Cloak room attendant: Cloak room attendants ensure that clients’ coats and bags are safely deposited within the cloak room. They interact with clients to receive their articles, exchange tickets for their corresponding items, and return them to their owners. They might assist with requests and complaints.
Park guide: Park guides assist visitors, interpret cultural and natural heritage and provide information and guidance to tourists in parks such as wildlife, amusement and nature parks.
Travel consultant: Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
Hospitality entertainment manager: Hospitality entertainment managers are in charge of managing the team which creates entertainment activities for the guests of a hospitality establishment.
Specialised seller: Specialised sellers sell goods in specialised shops.
Steward/stewardess: Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
Sign language teacher: Sign language school teachers educate non-age-specific students in sign language. They teach sign language to both students with or without special educational needs such as deafness. They organise their classes using a variety of lesson materials, work interactively with the group, and assess and evaluate their individual progress through assignments and examinations.
Ship steward/ship stewardess: Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety procedures.
Domestic housekeeper: Domestic housekeepers are responsible for all the household activities in a private house. They oversee and execute duties according to the needs of the employer such as cooking, cleaning and washing activities, taking care of children and gardening. They order supplies and are in charge of expenditures allocated. Domestic housekeepers may supervise and instruct household staff in large households.
Night auditor: Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping.
Ground steward/ground stewardess: Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.
Domestic butler: Domestic butlers serve at official meals, monitor meal preparations and table setting and manage the household staff. They may also offer personal assistance in booking travel arrangements and restaurants, valeting and clothing care.
Mountain guide: Mountain guides assist visitors, interpret natural heritage and provide information and guidance to tourists on mountain expeditions. They support visitors with activities such as hiking, climbing and skiing in addition to ensuring their safety through monitoring both weather and health conditions.
Customer experience manager: Customer experience managers monitor customer experiences by creating, evaluating and improving the customer’s interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer’s experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.
Restaurant host/restaurant hostess: Restaurant hosts/hostesses welcome customers to a hospitality service unit and provide initial services.
Tennis coach: Tennis coaches advise and guide individuals and groups on playing tennis. They conduct lessons and teach the rules and techniques of the sport such as grips, strokes and serves. They motivate their clients and help improve their performance.
Companion: Companions perform housekeeping duties and meal preparation for the people they assist on their own premises such as elderly people or people with special needs or who suffer from an illness. They also provide entertainment activities such as playing cards or reading stories. They may do shopping activities as well as punctual transportation to doctor’s appointments, etc.
Personal stylist: Personal stylists assist their clients in making fashion choices. They advise on the latest fashion trends in clothing, jewellery and accessories and help their clients choose the right outfit, depending on the type of social event, their tastes and body types. Personal stylists teach their clients how to make decisions regarding their overall appearance and image.
Hotel butler: Hotel butlers provide personalised services to guests in high level hospitality establishment. They manage the housekeeping staff to ensure clean interiors and excellent customer service. Hotel butlers are responsible for the general welfare and satisfaction of the guests.
Hospitality establishment security officer: Hospitality establishment security officers are in charge of managing the overall process and implementation of hospitality facility security in terms of both safety of belongings, personal safety and building security.
Tourist information centre manager: Tourist information centre managers are in charge of managing employees and activities of a centre which provides information and advice to travellers and visitors about local attractions, events, travelling and accommodation.
Dating service consultant: Dating service consultants provide support to clients in searching and finding a partner and setting up the date. They provide personalised advice to help clients meet their dating objectives. They also work in the virtual environment where they assist the online users in managing personal profiles, sending messages, and making connections.
Personal shopper: Personal shoppers assist their individual clients in selecting and buying clothing items and other goods such as gifts, according to their personal tastes, desires and style.
Train attendant: Train attendants work on trains to provide services to passengers such as welcoming passengers, answering their questions and serving meals.