Maintain customer service

Description

Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.

Might include keeping the customers informed about the current status of their orders or waiting times.

Alternative labels

ensure professional service
maintain serving customers
provide guest support services
provide customer service
maintain service of customers
maintain guest service
maintain guest care

Skill type

skill/competence

Skill reusability level

cross-sector

Relationships with occupations

Essential skill

Maintain customer service is an essential skill of the following occupations:

Tour operators manager: Tour operators managers are in charge of managing employees and of activities within tour operators related to the organisation of package tours and other tourism services.
Rooms division manager: Rooms division managers are in charge of managing and coordinating a team of employees at front desk, reservations, housekeeping and maintenance departments.

Hairdresser: Hairdressers offer beauty services such as cutting, colouring, bleaching, permanent waving and styling clients’ hair. They ask their clients about their hairstyle preferences in order to provide customised services. Hairdressers use clippers, scissors and razors. They provide hair and scalp treatments and shampoo, condition and rinse hair.
Horse riding instructor: Horse riding instructors advise and guide individuals and groups on riding horses. They conduct lessons and teach the techniques of horse riding including stopping, making turns, show-riding and jumping. They motivate their clients and help improve their performance.
Laundry worker: Laundry workers operate and monitor machines that use chemicals to wash or dry-clean articles such as cloth and leather garments, linens, drapes or carpets, ensuring the color and texture of these articles is being maintained. They work in laundry shops and industrial laundry companies and sort the articles received from clients by fabric type. They also determine the cleaning technique to be applied.
Chef: Chefs are culinary professionals with a flair for creativity and innovation to provide a unique gastronomic experience.
Sports instructor: Sports instructors introduce people to a sport and teach them the skills required for the performance of sport. They have a strong grip on one or more sports, which are often adventure sports, and know how to motivate others and share with them the enjoyment of the activity.
Gunsmith: Gunsmiths modify and repair metal fabricated firearms for special costumer specifications. They use machines and hand tools such as planers, grinders and millers to alter and restore guns, and they may also apply engravings, carvings and other decorative finishing touches to the otherwise finished product.
Gambling manager: Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manage and train staff and strive to improve the profitability of their business. They take responsibility for all gambling activities and ensure that relevant gambling rules and regulations are followed.
Kennel worker: Kennel workers handle animals in kennels or catteries and provide care for pets. They feed the animals, clean their cages, look after ill or old animals, groom them and take them out for a walk.
Masseur/masseuse: Masseurs/masseuses perform massages to help their clients relax and de-stress according to their preferences. They use appropriate massages, equipment and oils and also instruct their clients on techniques to improve relaxation.
Toilet attendant: Toilet attendants clean and maintain toilet facilities in accordance with company standards and policies. They use cleaning equipment to clean mirrors, floors, toilets and sinks. They perform the cleaning activities before, during and after operational service hours. Toilet attendants refill the facility with supplies as needed and maintain records of their daily operations.
Watch and clock repairer: Watch and clock repairers maintain and repair wristwatches and clocks. They identify defects, change batteries, fit new straps, oil and replace damaged parts. They may also restore antique clocks.
Hotel concierge: Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transportation (limousines, airplanes, boats, etc.) and other services, procurement of tickets to special events, and assisting with various travel arrangements and tours of local attractions.
Sports equipment repair technician: Sports equipment repair technicians maintain and repair recreational sports equipment such as tennis rackets, archery tools and camping equipment. They use specialised hand tools or mechanical tools to restore damaged parts.
Locker room attendant: Locker room attendants assist customers in handling personal items and articles in changing rooms, usually in sports or theatre areas. They also maintain the overall cleanliness of the designated areas and help with lost and found issues.
Bed and breakfast operator: Bed and breakfast operators manage the daily operations of a bed and breakfast establishment. They ensure the guests’ needs are met.
Furniture cleaner: Furniture cleaners maintain furniture items by removing dust, applying furniture polish, cleaning stains and maintaining colouring.
Cloak room attendant: Cloak room attendants ensure that clients’ coats and bags are safely deposited within the cloak room. They interact with clients to receive their articles, exchange tickets for their corresponding items, and return them to their owners. They might assist with requests and complaints.
Park guide: Park guides assist visitors, interpret cultural and natural heritage and provide information and guidance to tourists in parks such as wildlife, amusement and nature parks.
Bookmaker: Bookmakers (also often called ‘bookies’, or ‘turf accountants’) take bets on sports games and other events at agreed upon odds, they calculate odds and pay out winnings. They are responsible for the risk management.
Travel consultant: Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
Spa attendant: Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the spa rooms after use, maintaining storage area cleanliness and restocking clean towels. Spa attendants monitor the security of the facility and are responsible for selling the products and services available such as treatment packages.
Bartender: Bartenders serve alcoholic or non-alcoholic drinks as requested by clients in a hospitality service bar outlet.
Bingo caller: Bingo callers organise and run games of bingo in a bingo hall, social club or other entertainment facility. Main stage callers have knowledge of all relevant legislation governing the bingo operation and club rules regarding the playing of all variations of bingo.
 
Medium: Mediums claim to act as communicators between the natural world and the spiritual world.  They convey statements or images which they claim have been provided by spirits and that can have significant personal and often private meanings to their client.
 
Bicycle mechanic: Bicycle mechanics maintain and repair a variety of bicycle models and component parts. They may perform customized alterations, according to their client’s preferences.
Hotel porter: Hotel porters welcome guests to accommodation facilities, help them carry their luggage and provide services such as occasional cleaning.
Laundry ironer: Laundry ironers re-shape clothing items and linen and remove creases from them by using irons, presses and steamers. They clean and maintain the ironing and drying area and organise the items accordingly.
Body artist: Body artists decorate clients’ skin temporarily or permanently. They use various techniques such as tattooing or piercing. Body artists follow clients’ preferences in terms of tattoo’s or piercing’s design and body surface and apply it safely. They also advise on methods to avoid infection following the procedures on clients’ bodies.
Chimney sweep supervisor: Chimney sweep supervisors oversee and coordinate the activities of chimney sweeps. They do quality checks and ensure compliance with safety regulations.
Doorman/doorwoman: Doormen/doorwomen welcome guests to a hospitality establishment and provide additional services related to assistance with luggage, guests’ safety whilst ensuring security.
Laundry and dry cleaning manager: Laundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, order supplies and oversee the laundry’s budget. Laundry and dry cleaning managers ensure the quality standards and that customers’ expectations are met.
Pedicurist: Pedicurists offer cosmetic treatment and care for their clients’ feet and toenails. They cut and shape toenails, give footbaths and exfoliation treatments and apply nail polish.
ATM repair technician: ATM repair technicians install, diagnose, maintain and repair automatic teller machines. They travel to their clients’ location to provide their services. ATM repair technicians use hand tools and software to fix malfunctioning money distributors.
Sommelier: Sommeliers stock, prepare, advise on and serve wine and other alcoholic beverages.
Lottery manager: Lottery managers organise and coordinate the activities of a lottery organisation. They oversee daily operations and facilitate communications between staff and customers. They review lottery procedures, arrange prices train staff and strive to improve the profitability of their business. They take responsibility for all lottery activities and ensure that relevant lottery rules and regulations are followed.
Quick service restaurant team leader: Quick service restaurant team leaders manage operations in a quick service restaurant.
Barber: Barbers cut, trim, taper and style men’s hair. They also remove facial hair by shaving the specific area. Barbers use tools such as scissors, clippers, razors and combs. They may offer additional services like shampooing, styling, coloring and performing scalp massages.
Accommodation manager: Accommodation managers are in charge of managing the operations and overseeing the strategy for a hospitality establishment. They manage human resources, finances, marketing and operations through activities such as supervising the staff, keeping financial records and organising activities.
Head waiter/head waitress: Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer’s experience. Head waiters/waitresses coordinate all actions involving customers such as welcoming guests, ordering, delivering the food & beverages and supervise financial transactions.
Hairdresser assistant: Hairdresser assistants clean the hair of clients, apply hair conditioner and dying treatment in a beauty salon. They apply shampoo, rub scalp and rinse the hair. They may also do scalp treatment, bleaching, tinting, and massaging for their clients. Shampooers use specialized lotions, shampoos, conditioners, and other hair care equipment, according to their client’s needs and preferences.
Steward/stewardess: Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services.
Tour organiser: Tour organisers are in charge of managing and supervising the itinerary of a touristic voyage and provide practical information to tourists.
Toymaker: Toymakers create or reproduce hand-made objects for sale and exhibition made of various materials such as plastic, wood and textile. They develop, design and sketch the object, select the materials and cut, shape and process the materials as necessary and apply finishes. In addition, toymakers maintain and repair all types of toys, including mechanical ones. They identify defects in toys, replace damaged parts and restore their functionality.
Ticket issuing clerk: Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers’ needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Wedding planner: Wedding planners assist with all logistical details required concerning their client’s wedding ceremony. Based on their client’s requirements, they make arrangements for floral decorations, wedding venue and catering, guest invitations, etc., coordinating activities both before and during the wedding.
Ship steward/ship stewardess: Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety procedures.
Astrologer: Astrologers analyse constellation and motions of celestial objects and specific stellar and planetary alignments. They present this analysis together with their own interpretations about clients’ temperament, predispositions related to their health, love and marriage issues, business and job opportunities and other personal aspects.
 
Tourism product manager: Tourism product managers analyse the market, research potential offers, develop products, plan and organise the distribution and marketing processes.
Night auditor: Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping.
Ground steward/ground stewardess: Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.
Hair removal technician: Hair removal technicians provide cosmetic services to their clients by removing unwanted hair on various body parts. They can use different techniques for temporary hair removal, such as epilation and depilation techniques, or permanent hair removal methods, such as electrolysis or intense pulsed light.
Room attendant: Room attendants clean, tidy and restock guest rooms as well as other public areas as directed.
Travel agent: Travel agents design and market travel programme itineraries for potential travellers or visitors.
Usher: Ushers assist visitors by showing their way in a big building such as a theatre, stadium or concert hall. They check visitors’ tickets for authorized access, give directions to their seats and answer questions. Ushers may take on security monitoring tasks and alert security personnel when required.
Hospitality establishment receptionist: Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.
Funeral services director: Funeral services directors coordinate the logistics of funerals. They support the deceased family by arranging the details concerning the location, dates and times of memorial services. Funeral services directors contact representatives of the cemetery to prepare the site, plan transportation for the deceased person, advise on the types of memorials and legal requirements or paperwork.

Funeral services directors organise the daily operations of the crematorium. They oversee the staff’s activities in the crematorium and ensure that they deliver services according to legal requirements. They monitor the crematorium service revenue budget and develop and maintain operational rules within the crematorium.
Mountain guide: Mountain guides assist visitors, interpret natural heritage and provide information and guidance to tourists on mountain expeditions. They support visitors with activities such as hiking, climbing and skiing in addition to ensuring their safety through monitoring both weather and health conditions.
Betting manager: Betting managers organise and coordinate the activities of a betting shop. They oversee daily operations and facilitate communication between staff and customers. They carry out cashier duties, train staff and strive to improve the profitability of their business. They take responsibility for all betting activities and ensure that relevant betting rules and regulations are followed.
Parking valet: Parking valets provide assistance to clients by moving their vehicles to a specific parking location. They may also help with handling clients’ luggage and provide information on parking rates. Parking valets maintain a friendly attitude towards their clients and follow company policies and procedures.

Power tool repair technician: Power tool repair technicians identify defects and repair electrically powered tools such as drills, chainsaws, lawn mowers and grinding machines. They disassemble, test and replace defective parts in tools. Power tools repair technicians advise customers on maintenance products and methods for their equipment. They may sell such products.
Pastry chef: Pastry chefs are responsible for preparing, cooking and presenting desserts, sweet products and bakery products.
Camping ground operative: Camping ground operatives perform customer care in a campsite facility and other operational work.
Massage therapist: Massage therapists provide therapeutic massage treatments to improve the well-being of their clients. They perform a variety of massage types such as shiatsu and swedish massage, according to their client’s needs and preferences.
Quick service restaurant crew member: Quick service restaurant crew members prepare, cook and serve food and beverages in a quick service operation.
Tourist information officer: Tourist information officers provide information and advice to travellers about local attractions, events, travelling and accommodation.
Customer experience manager: Customer experience managers monitor customer experiences by creating, evaluating and improving the customer’s interaction organisations in the hospitality, recreation or entertainment industry. They develop plans of action to optimise all aspects of the customer’s experience. Customer experience managers strive to ensure customer satisfaction and boost company profits.
Restaurant host/restaurant hostess: Restaurant hosts/hostesses welcome customers to a hospitality service unit and provide initial services.
Fortune teller: Fortune tellers claim to foretell future events about a person’s life and provide clients with their interpretation. They often use various techniques such as card reading, palm reading or tea-leaves reading.
 
Aesthetician: Aestheticians offer skin care treatments. They apply various facial treatments according to their clients’ needs and skin type, such as lotions, scrubs, peels and masks, in order to maintain the skin healthy and attractive. Aestheticians may also give neck massages and body treatments such as wraps. Aestheticians remove unwanted hair on different body parts like eyebrows, upper lip or the bikini area. They perform facial massage and apply make-up for various occasions.
Head sommelier: Head sommeliers manage the ordering, preparing and servicing of wine and other related beverages in a hospitality service unit.
Chimney sweep: Chimney sweeps undertake cleaning activities of chimneys for all types of buildings. They remove ash and soot and perform maintenance on a regular basis, following health and safety regulations. Chimney sweeps may perform safety inspections and minor repairs.
Locksmith: Locksmiths install and repair mechanical and electronic lock systems using specialized tools. They cut and make duplicated keys for their clients and open locked doors in emergency situations. Locksmiths may also provide advice on security measures.
Tennis coach: Tennis coaches advise and guide individuals and groups on playing tennis. They conduct lessons and teach the rules and techniques of the sport such as grips, strokes and serves. They motivate their clients and help improve their performance.
Railway station manager: Railway station managers are in charge of organising tasks linked to the operation of train stations. Their tasks cover the organisation of the maintenance and repairment works for buildings and interior equipment. They care for the comfort, service, safety and security of passengers, other clients and the commercial use of buildings. Depending on the size of the station, the number of staff that railway station managers are directly responsible for can be high.
Facilities manager: Facilities managers perform strategic planning as well as routine operational planning related to buildings’ administration and maintenance. They control and manage health and safety procedures, supervise the work of contractors, plan and handle buildings maintenance operations, fire safety and security issues, oversee buildings’ cleaning activities, utilities infrastructure and are in charge of space management.
Guide:
Guides assist individuals or groups on any art facility, travel or sightseeing tours or through places of touristic interest, such as museums, monuments and public places. They help people to interpret the cultural heritage of an object, place or area and provide information and guidance.
Office equipment repair technician: Office equipment repair technicians provide services to businesses related to installing, maintaining and repairing new or existing equipment such as printers, scanners and modems, on the clients’ premises. They keep records of performed services and return equipment to a repair centre if needed.
Tour operator representative: Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.
Computer hardware repair technician: Computer hardware repair technicians install, examine, test and repair computer hardware and peripheral components. They test computers’ functionality, identify the problems and replace damaged components and parts.
Kennel supervisor: Kennel supervisors monitor the daily operations of the kennel under their supervision. They ensure that the pets kept in kennels are being properly handled and cared for. Kennel supervisors supervise the working staff and maintain contact with the owners of the pets while they drop off or pick up the pets.
Manicurist: Manicurists provide fingernail care. They clean, cut and shape the nails, remove cuticles and apply polish. Manicurists apply artificial fingernails and other decorative items on nails. They advice on nail and hand care and sell specialised products.
Ticket sales agent: Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers’ queries and needs.
Tanning consultant: Tanning consultants assist clients with their tanning needs. They offer advice on purchases and treatments in solariums and tanning salons.
Venue director: Venue directors plan and manage conference, banqueting and venue operations in a hospitality establishment to reflect clients’ needs. They are responsible for promotional events, conferences, seminars, exhibitions, business events, social events and venues.
Barista: Baristas prepare specialised types of coffee using professional equipment in a hospitality/coffee shop/bar unit.

Security consultant: Security consultants provide security services to clients and individuals that help them preventing, planning and mitigating threats such as terrorism, espionage, theft, and violence to their organisation, including the buildings, operations, and employees. The services they provide depend on their clients’ security needs and requirements and may include services such as threat analysis, security risk management, security programme development.
Club host/club hostess: Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied.
Beauty salon attendant: Beauty salon attendants schedule clients’ appointments, greet clients on the premises, give detailed information on the salon’s services and treatments and gather clients’ complaints. They clean the salon regularly and ensure all products are in stock and well deposited. Beauty salon attendants take payments from clients and may sell various beauty products.
Personal stylist: Personal stylists assist their clients in making fashion choices. They advise on the latest fashion trends in clothing, jewellery and accessories and help their clients choose the right outfit, depending on the type of social event, their tastes and body types. Personal stylists teach their clients how to make decisions regarding their overall appearance and image.
Waiter/waitress: Waiters/waitresses supply guests with food and drinks as requested. Waiters/waitresses usually work in restaurants, bars and hotels. This involves the preparation of tables, serving food or beverages and taking payments.
Restaurant manager: Restaurant managers are in charge of managing food and beverage operations in the kitchen and other food and beverage outlets or units in a hospitality establishment.
Funeral attendant: Funeral attendants lift and carry coffins prior and during the funeral service, placing it in the chapel and into the cemetery. They handle floral offerings around the coffin, direct mourners and assist with storing the equipment after the funeral.
Jewellery repairer: Jewellery repairers use specialised hand tools to carry out adjustments and repairs to all types of jewellery pieces. They resize rings or necklaces, reset gems, and repair broken jewellery parts. Jewellery repairers identify the suitable precious metals to be used as replacements, solder and smooth joints. They clean and polish the repaired pieces to be returned to the customer.
Shoe repairer: Shoe repairers repair and renew deteriorated footwear and other items like belts or bags. They use hand tools and specialised machinery to add soles and heels, replace worn-out buckles and clean and polish shoes.
Laundromat attendant: Laundromat attendants assist the customers of self-servicing laundries with issues related to coin-machines, dryers or vending machines. They maintain the general cleanliness of the laundry.
Kitchen assistant: Kitchen assistants assist in the preparation of food and cleaning of the kitchen area.
Cocktail bartender: Cocktail bartenders perform expert mixing of alcoholic and non-alcoholic cocktails.
Hotel butler: Hotel butlers provide personalised services to guests in high level hospitality establishment. They manage the housekeeping staff to ensure clean interiors and excellent customer service. Hotel butlers are responsible for the general welfare and satisfaction of the guests.

Optional skill

Maintain customer service is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Hospitality revenue manager: Hospitality revenue managers maximise revenue generated from facilities such as hotels,  holiday resorts and camping grounds by analysing trends and competition. They assist establishment managers in strategic decisions. Hospitality revenue managers analyse and optimise the financial potential of facilities and manage the corresponding staff.
Shop assistant: Shop assistants work in shops where they perform assistance duties. The help shopkeepers in their daily work such as ordering and refilling of goods and stock, providing general advice to customers, selling products and maintaining the shop.
Linen room attendant: Linen room attendants retrieve linen or uniforms for cleaning. They maintain service availability of the linen and keep inventory records.
Pest management worker: Pest management workers identify, eliminate and repel pests by applying specific chemical solutions, setting traps and other equipment to control pests such as rats, mice and cockroaches. They apply pesticides and clean and remove pests after extermination. Their tasks might include elimination of fungi, moisture or insects. They inform and advise clients, residents and facility owners on after care and preventive methods to keep away pests.
Tourism contract negotiator: Tourism contract negotiators negotiate tourism-related contracts between a tour operator and tourism service providers.
Hospitality entertainment manager: Hospitality entertainment managers are in charge of managing the team which creates entertainment activities for the guests of a hospitality establishment.
Specialised seller: Specialised sellers sell goods in specialised shops.
Outdoor activities instructor: Outdoor activities instructors organise and lead recreational outdoor trips through which the participants learn skills such as hiking, climbing, skiing, snowboarding, canoeing, rafting, rope course climbing etc. They also provide team-building exercises and activity workshops for disadvantaged participants. They ensure the safety of the participants and the equipment and explain safety measures for the participants to understand themselves as well. Outdoor activities instructors should be prepared to deal with the consequences of bad weather conditions, accidents and should responsibly manage possible anxiety from participants concerning certain activities.
Camping ground manager: Camping ground managers plan, direct, or coordinate all campsite facilities and manages employees.
Tourist animator: Tourist animators develop and organise entertainment activities for guests of a hospitality establishment. They set up and coordinate activities to entertain customers.
Waiting list coordinator: Waiting list coordinators guarantee the day to day management of waiting list time. They plan when operation rooms are available and call patients in to be operated. Waiting list coordinators make sure to optimise the use of rescources.
Pizzaiolo: Pizzaiolos are responsible for preparing and cooking pizzas.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Student financial support coordinator: Student financial support coordinators assist students and education administrators in the management of tuition fees and student loans. They advise on and determine the amounts and the eligibility of student loans, advise students on available, suitable loans and liaise with outside loans sources, such as banks, to facilitate the student loan process. They make professional judgement decisions concerning students’ eligibility for financial aid and may set up counsel meetings including the student’s parents to discuss financial support issues and solutions.
Operations manager: Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials.
Hospitality establishment security officer: Hospitality establishment security officers are in charge of managing the overall process and implementation of hospitality facility security in terms of both safety of belongings, personal safety and building security.

 


 

References

  1. Maintain customer service – ESCO

 

Last updated on September 20, 2022