Customer service

Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer’s or service user’s satisfaction.

customer services
customer care
customer support
customer servicing
customer well being
customer satisfaction

knowledge

sector-specific

Customer service is an essential knowledge of the following occupations:

Spa manager: Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performance of staff, manage the financial aspects of the Spa, deal with suppliers and run advertising campaigns for the spa in order to attract more customers.
Membership administrator: Membership administrators ensure an effective membership administration, documentation and communication. They support the membership sales process, the current membership enquiries and the renewal processes.
Customer service representative: Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Hospitality vocational teacher: Hospitality vocational teachers instruct students in their specialised field of study, hospitality, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for a hospitality-related profession, such as hotel receptionist or housekeeper. Hospitality vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of hospitality through assignments, tests and examinations.
Chemical application specialist: Chemical application specialists develop chemical products according to the needs and expectation of the clients. They conduct development of formulas and processes of formulation as well as evaluation of the efficiency and performances of the formulations.
Foster care support worker: Foster care support workers assist and support mentally or physically abused children to be legally separated from their parents. They help them to recover by placing them in appropriate families and making sure that the children welfare is a priority.
Bed and breakfast operator: Bed and breakfast operators manage the daily operations of a bed and breakfast establishment. They ensure the guests’ needs are met.
Financial planner: Financial planners assist people dealing with various personal financial issues. They are specialised in financial planning, such as retirement planning, investment planning, risk management and insurance planning, and tax planning. They advise a strategy tailored to the client’s needs. They ensure the accuracy of bank and other financial records while maintaining a customer-orientated approach and following ethical standards.
Child welfare worker: Child welfare workers provide early intervention and support to children and their families in order to improve their social and psychological functioning. They aim to maximise the family well-being and protect children from abuse and neglect. They advocate for children so that their rights are respected within and outside the family. They may assist single parents or find foster homes for abandoned or abused children.
Cashier: Cashiers operate the cash register, receive payments from customers, issue receipts and return change due.
Sales account manager: Sales account managers serve as intermediators between clients and the organisation, managing both sales and long term relations with the client. They have knowledge about products and services and develop contracts with customers.
Bank teller: Bank tellers deal most frequently with customers of the bank. They promote the banks products and services, and provide information about the customers personal accounts and related transfers, deposits, savings etc. They order bank cards and checks for the customers, receive and balance cash and checks and ensure compliance with internal policies. They work on client accounts, deal with payments and manage the use of vaults and safe deposit boxes
Beauty salon manager: Beauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon managers set up and enforce salon rules and cleanliness guidelines. They are also in charge of promoting the salon to attract new clients.
Front line medical receptionist: Front line medical receptionists greet clients and patients as they arrive at the medical facility and check them in, collect patient notes and make appointments work under the supervision and direction of healthcare institution manager.
Financial markets back office administrator: Financial markets back office administrators perform administrative tasks for all the transactions registered in the trading room. They process transactions involving securities, derivatives, foreign exchange, commodities, and manage the clearing and settling of trades.
Child day care worker: Child day care workers provide social services to children and their families in order to improve their social and psychological functioning. They aim to maximise family’s well-being by caring of children during the day.
Laundry and dry cleaning manager: Laundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, order supplies and oversee the laundry’s budget. Laundry and dry cleaning managers ensure the quality standards and that customers’ expectations are met.
Lottery manager: Lottery managers organise and coordinate the activities of a lottery organisation. They oversee daily operations and facilitate communications between staff and customers. They review lottery procedures, arrange prices train staff and strive to improve the profitability of their business. They take responsibility for all lottery activities and ensure that relevant lottery rules and regulations are followed.
Membership manager: Membership managers oversee and coordinate the membership plan, support existing members and engage with possible new members. They analyse the market trend reports and develop marketing plans accordingly. Membership managers monitor and ensure the efficiency of processes, systems and strategies.
Family support worker: Family support workers provide emotional and practical help and advice to families that go through difficulties such as addictions, disabilities, sickness, imprisoned parents, marital and financial difficulties. They provide advice on the best solution for the children in relation to their stay with their families or not. They also provide information on the available services based on the family’s specific needs.
Beauty vocational teacher: Beauty vocational teachers instruct students in their specialised field of study, beauty, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for a cosmetology-related profession, such as manicurist and make-up and hair designer. Beauty vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of cosmetology through assignments, tests and examinations.
Residential childcare worker: Residential childcare workers counsel and support children who have physical or mental disabilities. They monitor their progress and provide them with care in a positive living environment. They liaise with the families in order to arrange their visits.
Travel and tourism vocational teacher: Travel and tourism vocational teachers instruct students in their specialised field of study, travel and tourism, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for a travel and tourism-related profession. Travel and tourism vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of travel and tourism through assignments, tests and examinations.
Housing support worker: Housing support workers provide support and assistance to elderly, people with a physical impairment or learning disability, homeless people, ex-drug addicts, ex-alcohol addicts or ex-offenders.
Residential home older adult care worker: Residential home older adult care workers counsel and support elderly who have physical or mental disabilities. They monitor their progress and provide them with care in a positive living environment. They liaise with the clients’ families in order to arrange their visits.
Education administrator: Education administrators organise and manage the administration, support systems and (student) activities of an education institution. They perform a range of administrative, secretarial, financial and otherwise supportive tasks to enable the efficient and cost-effective running of the school. They may assist in student recruitment, alumni relations, funding, work on committees including academic boards and quality insurance.
Mental health support worker: Mental health support workers assist and provide treatment to people with mental, emotional, or substance abuse problems. They focus on personalised cases and monitor the recovery process of their clients, providing also therapy, crisis intervention, client advocacy and education.
Garage manager: Garage managers oversee the work of road vehicle mechanics and administrative personnel. They organise the daily work and deal with clients.
Public housing manager: Public housing managers develop strategies for the improvement of housing policy in a community, as well as providing social housing to those in need. They identify housing needs and issues, and supervise resource allocation. They also communicate with organisations involved in building public housing facilities, and social service organisations.
Rescue centre manager: Rescue centre managers supervise operations of a rescue centre, performing administrative duties and supervision of staff. They ensure that the centre operates according to policies and staff perform rescue missions in a safe, efficient and compliant manner.
Residential home young people care worker: Residential home young people care workers provide assistance and support to young people who face complex emotional needs expressed in challenging behaviours. They support young adults with learning disabilities coping with school, encourage them to household activities and help them to take responsibility.
Chiropractic assistant: Chiropractic assistants perform routine and administrative tasks to support patient care and work under the sole direction and supervision of a Chiropractor or Specialized Chiropractor. They may interview patients, keep records of the case history, assist Chiropractors or Specialized Chiropractors in providing patients examination and perform administrative tasks. Chiropractic assistants work within defined contexts using agreed protocols and procedures.
Post office counter clerk: Post office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial products.
Residential home adult care worker: Residential home adult care workers counsel and support vulnerable adults who have physical or mental disabilities or addiction issues. They monitor their progress and provide them with care in a positive living environment. They work with families to support individuals’ development and meet their needs.
Residential care home worker: Residential care home workers follow a specific plan to provide day-to-day care to clients. They develop a client-focused environment in the care homes where they work. They look after the physical and mental wellbeing of clients by providing social care in residential centres
Betting manager: Betting managers organise and coordinate the activities of a betting shop. They oversee daily operations and facilitate communication between staff and customers. They carry out cashier duties, train staff and strive to improve the profitability of their business. They take responsibility for all betting activities and ensure that relevant betting rules and regulations are followed.
Social care worker: Social care workers provide support and help people with care services. They help people to live full and valued lives in the community. They assist babies, young children, adolescents, adults and older adults.They attend to the psychological, social, emotional and physical needs of service users. They work in a large variety of settings with individuals, families, groups, organisations and communities.
Real estate agent: Real estate agents administer the sales or letting process of residential, commercial properties or land on behalf of their clients. They investigate the property’s condition and assess its value in order to offer the best price to their clients. They negotiate, compose a sales contract or a rental contract and liaise with third parties in order to realize the stated objectives during transactions. They undertake research to determine the legality of a property sale before it is sold and make sure the transaction is not subject to any disputes or restrictions.
Hairdressing vocational teacher: Hairdressing vocational teachers instruct students in their specialised field of study, hairdressing, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master. Hairdressing vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of hairdressing through assignments, tests and examinations.
After-sales service technician: After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
Business and marketing vocational teacher: Business and marketing vocational teachers instruct students in their specialised field of study, sales and marketing, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for a sales and marketing-related profession. Business and marketing vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of sales and marketing through assignments, tests and examinations.
Disability support worker: Disability support workers provide personal assistance and support to individuals of all ages with disability conditions, either intellectual or physical disabilities. They work with other health professionals to maximise individuals physical and mental well being. Their duties include bathing, lifting, moving, dressing or feeding people with disability.
Customer contact centre information clerk: Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company’s or oganisation’s services, products and policies.
Foreign exchange cashier: Foreign exchange cashiers process cash transactions from clients in national and foreign currencies. They provide information on the conditions and exchange rates for buying and selling foreign currencies, make deposits of money, record all foreign exchange transactions and check for money validity.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Tanning consultant: Tanning consultants assist clients with their tanning needs. They offer advice on purchases and treatments in solariums and tanning salons.
Social services manager: Social services managers have the responsibility for strategic and operational leadership and management of staff teams and resources within and or across social services. They are responsible for the implementation of legislation and policies relating to, for example, decisions about vulnerable people. They promote social work and social care values and ethics, equality and diversity, and relevant codes guiding practice. They are responsible for liaising with other professionals in criminal justice, education and health. They can be responsible for contributing to local and national policy development.
Student financial support coordinator: Student financial support coordinators assist students and education administrators in the management of tuition fees and student loans. They advise on and determine the amounts and the eligibility of student loans, advise students on available, suitable loans and liaise with outside loans sources, such as banks, to facilitate the student loan process. They make professional judgement decisions concerning students’ eligibility for financial aid and may set up counsel meetings including the student’s parents to discuss financial support issues and solutions.
Property assistant: Property assistants perform several duties including administrative tasks in the real estate sector. They provide clients with financial information about properties and advise them, they schedule appointments and organise property viewings, they prepare contracts and assist in property valuation.
Adult community care worker: Adult community care workers perform assessment and care management of communities of adults who live with physical impairments or convalescing states. They aim to improve their life in the community and enable them to live safely and independently at their own home.
Consumer rights advisor: Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.
Relationship banking manager: Relationship banking managers retain and expand existing and prospective customer relationships. They use cross-selling techniques to advise and sell various banking and financial products and services to customers. They also manage the total relationship with customers and are responsible for optimising business results and customer satisfaction.
Call centre manager: Call centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react with plans, trainings, or motivational plans depending on the problems faced by the service. They strive for achievement of KPIs such as minimum operating time, sales per day, and compliance with quality parameters.
Elderly home manager: Elderly home managers oversee, plan, organise and evaluate the provision of elderly care services for people who are in need of these services due to the effects of ageing. They manage the elderly care home and supervise the activities of the staff.
Care at home worker: Care at home workers provide domiciliary services to vulnerable adults including frail elderly or disabled people who are living with physical impairment or convalescing. They aim to improve their lives in the community and assure patients can live safely and independently in their own home.
Youth centre manager: Youth centre managers plan and supervise the operations of children and youth homes which provide care and counselling services. They assess the needs for youths in the community, develop and implement pedagogical methods, and develop programs for the improvement of youth care in the centre.
Receptionist: Receptionists are responsible for the reception area of a business. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors. They are the first point of contact for clients and customers.
Child day care centre manager: Child day care centre managers provide social services to children and their families. They supervise and support child care workers and manage the childcare facilities. Child day care centre managers have the responsibility for strategic and operational leadership and management of staff teams and resources within and or across child care services.
Investment clerk: Investment clerks assist with the administration of investments such as stocks, bonds or other securities and perform general clerical duties in the investment sector of a financial company.

Customer service is optional for these occupations. This means knowing this knowledge may be an asset for career advancement if you are in one of these occupations.

Maritime instructor: Maritime instructors teach all those occupationally piloting a boat or a ship, such as skippers and ship captains, how to operate their inland water boats or maritime ships according to regulations. They teach their students theory and techniques on how to optimally pilot, steer and navigate, and maintain their specific boat or ship, observe and evaluate the students’ practice. They also focus on non-steering related subjects such as customer service (in case of person transportation) and safety measure regulations.
Green coffee buyer: Green coffee buyers purchase green coffee beans from producers all around the world commissioned by coffee roasters. They have a deep knowledge of the process of coffee from the fruit to the cup.

Corporate trainer: Corporate trainers train, coach, and guide employees of a company to teach and improve their skills, competences and knowledge in accordance with the needs of the company. They develop the existing potential of the employees to increase their efficiency, motivation, job satisfaction, and employability.
Doctors’ surgery assistant: Doctors’ surgery assistants support doctors of medicine in medical measures, in performing simple support activities during medical procedures, standardised diagnostic programmes and standardised point-of-care tests, ensuring surgery hygiene, cleaning, disinfecting, sterilising and maintaining medical devices and performing the organisational and administrative tasks required for operating a doctor`s surgery under supervision, following the orders of the doctor of medicine.
Quality services manager: Quality services managers manage the quality of services in business organisations. They ensure the quality of in-house company operations such as customer requirements and service quality standards. Quality services managers monitor the company’s performance and implement changes where necessary.
Medical records clerk:
Medical records clerks organise, keep up-to-date and archive patients` records for medical staff availability. They transfer medical information from a patient’s paper records to an electronic template.
Public speaking coach: Public speaking coaches provide, often private, instruction to clients in theory and techniques on how to improve their public speaking skills. They identify each client’s strengths and weaknesses and tailor their instruction to their specific needs, which may include improving the client’s vocal delivery, articulation, presentation abilities and body language. Depending on the background of the client, be it business, education or otherwise, public speaking coaches also instruct clients or students in persuasive arguing, rhetorical delivery and other debating techniques.
Motorcycle instructor: Motorcycle driver instructors teach people the theory and practice of how to operate a motorcycle safely and according to regulations. They assist students in developing the skills needed to ride and prepare them for the theory test and the practical riding test.
Vessel steering instructor: Vessel steering instructors teach people the theory and practice of how to operate a vessel safely and according to regulations. They assist students in developing the skills needed to steer and prepare them for the driving theory and the driving examinations. They may also supervise driving examinations.
Commercial director: Commercial directors are responsible for the income generation for the commercial sector of their company. They manage several commercial tasks such as setting targets, overseeing the development of products, planning and developing selling efforts, managing sales agents, and determining product prices.
Academic support officer: Academic support officers provide assistance to students with learning problems and act as the main point of contact for these students. They make sure extra tuition and educational programmes are provided to under-represented students with academic or personal issues. They also organise several social activities throughout the academic year.
Financial manager: Financial managers handle all the matters in reference to the finance and investments of a company. They manage financial operations of companies such as the assets, liabilities, equity and cash flow aiming to maintain the financial health of the company and operative viability. Financial managers evaluate the strategic plans of the company in financial terms, maintain transparent financial operations for taxation and auditing bodies, and create the financial statements of the company at the end of the fiscal year.
Food service vocational teacher: Food service vocational teachers for food service instruct students in their specialised field of study, food service, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for a food service-related profession. Food service vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of food service through assignments, tests and examinations.
Occupational driving instructor: Occupational driving instructors teach occupational drivers how to operate their vehicles according to driving regulations. They teach their students theory and techniques on how to optimally drive and maintain their specific vehicle, observe and evaluate the students’ practice. They also focus on non-driving related subjects such as customer service (in case of person transportation drivers) and safety measure regulations.
Business administration vocational teacher: Business administration vocational teachers for business administration instruct students in their specialised field of study, business administration, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for a business administration-related profession, such as accountant or banker. Business administration vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of business administration through assignments, tests and examinations.
Network marketer: Network marketers apply various marketing strategies, including ​network marketing strategies to sell products and convince new people to also join in and start selling these products. They use personal relations to attract customers and sell various types of products.
Bus driving instructor: Bus driving instructors teach people the theory and practice of how to operate a bus safely and according to regulations. They assist students in developing the skills needed to drive and prepare them for the driving theory tests and the practical driving test.
Swimming facility attendant: Swimming facility attendants handle the daily activities of a swimming facility such as a swimming pool, beach and lake. They clean the facility, maintain a good attitude towards the clients and ensure the overall safety within the facility.
Marketeer: Marketing consultants advise companies in the development of marketing strategies for specific purposes. They can advise and develop strategies for the entry of a brand in the market, for the re-launch of a product, for the introduction of a new product, or for the positioning of a commercial image. They perform previous studies of the position of the company and perception of customers in order to define the marketing approach.
Call centre quality auditor: Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.
Sales support assistant: Sales support assistants perform a variety of general sales support tasks, such as supporting the development of sales plans, managing clerical activities of sales efforts, verifying client invoices and other accounting documents or records, compiling data, and preparing reports for other company departments.
Bank account manager: Bank account managers advise prospective clients on the type of banking accounts suitable for their needs. They work with clients to set up the bank account and remain their primary point of contact in the bank, assisting with all necessary documentation. Bank account managers may recommend their clients to contact other departments in the bank for other specific needs.
Market research analyst: Market research analysts collect the information gathered in the market research and study it to draw conclusions. They define the potential customers of a product, the target group and the way they can be reached. Market research analysts analyse the position of products in the market from different perspectives such as features, prices and competitors. They analyse cross selling and interdependencies between different products and their placement. Market research analysts prepare information helpful for the development of marketing strategies.
Emergency medical dispatcher: Emergency medical dispatchers respond to urgent calls made to the control center, take information about the emergency situation, the address and other details and dispatch the nearest ambulance or paramedic helicopter.
Occupational railway instructor: Occupational railway instructors teach future occupational drivers of railway transportation, such as train, tram, metro and trolley drivers how to operate their railway vehicle according to regulations. They teach their students theory and techniques on how to optimally drive and maintain their specific railway vehicle, observe and evaluate the students’ practice. They also focus on non-driving related subjects such as customer service (in case of person transportation) and safety measure regulations.
Admissions coordinator: Admissions coordinators are in charge of the students’ applications and admissions to a (private) school, college or university. They asses possible future students’ qualifications and subsequently approve or deny their application, based on the regulations and desires set by the board of directors and the school administration. They also assist the accepted students in their enrollment in the programme and courses of their choice.
Ground steward/ground stewardess: Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.
Client relations manager:
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Sales processor: Sales processors handle sales, select channels of delivery, execute orders and inform clients about dispatching and procedures. They communicate with clients in order to address missing information and/or additional details.
Legislative drafter: Legislative drafters research pieces of legislations and edit them in order to make them stronger and more clear. Rarely they also add new ideas which have never been incorporated into a law or a bill before.
Vocational teacher: Vocational teachers instruct students in their specialised field of study, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques that the students must subsequently master in the specialised vocation of their choice and aid in the development of the according attitudes and values. Vocational teachers monitor the students progress, assist individually when necessary, and evaluate their knowledge and performance on the subject through assignments, tests and examinations.
Auxiliary nursing and midwifery vocational teacher: Auxiliary nursing and midwifery vocational teachers instruct students in their specialised field of study, auxiliary nursing and midwifery, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master. Auxiliary nursing and midwifery vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of auxiliary nursing and midwifery through assignments, tests and examinations.
Car driving instructor: Car driving instructors teach people the theory and practice of how to operate a car safely and according to regulations. They assist students in developing the skills needed to drive and prepare them for the driving theory tests and the practical driving test.
Loan officer: Loan officers assess and authorise the approval of loan applications for individuals and businesses. They ensure complete transactions between loan organisations, borrowers, and sellers. Loan officers are specialists in consumer, mortgage, or commercial lending.
Transport technology vocational teacher: Transport technology vocational teachers instruct students in their specialised field of study, transport technology, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for a transport technology-related profession, such as automotive brake technician. Transport technology vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of transport technology through assignments, tests and examinations.
Waiting list coordinator: Waiting list coordinators guarantee the day to day management of waiting list time. They plan when operation rooms are available and call patients in to be operated. Waiting list coordinators make sure to optimise the use of rescources.
Window cleaner: Window cleaners use cleaning tools such as sponges and detergents to clean windows, mirrors and other glass surfaces of buildings, both on the interior and exterior. They use specific ladders to clean taller buildings, using safety belts for support.
Medical records manager: Medical records managers are responsible for managing activities of medical records units which maintain and secure patient data. They supervise, oversee and train employees while implementing medical department policies.
Contact centre supervisor: Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.
Design and applied arts vocational teacher: Design and applied arts vocational teachers instruct students in their specialised field of study, applied arts and crafts, which is predominantly practical in nature. They provide theoretical instruction in service of the practical skills and techniques the students must subsequently master for an applied arts and crafts profession, such as graphic designer or interior designer. Design and applied arts vocational teachers monitor the students’ progress, assist individually when necessary, and evaluate their knowledge and performance on the subject of applied arts and crafts through assignments, tests and examinations.
Insurance broker: Insurance brokers promote, sell and provide advice on various insurance policies such as life insurance, health insurance, accident insurance and fire insurance to individuals and organisations. They also work as intermediaries between individuals or organisations and insurance companies, and negotiate the best insurance policies for their clients, arranging insurance cover where needed. Insurance brokers engage with new prospective clients, provide them with quotes for their policy needs, assist them in the signing of new insurance contracts and propose specific solutions to their specific problems.
Driving instructor: Driving instructors teach people the theory and practice on how to operate a vehicle safely and according to regulations. They assist students in developing the skills needed to drive and prepare them for the driving theory and the driving examination. They may also supervise driving examinations.
Truck driving instructor: Truck driving instructors teach people the theory and practice of how to operate a truck safely and according to regulations. They assist students in developing the skills needed to drive and prepare them for the driving theory tests and the practical driving test.
Mutual fund broker: Mutual fund brokers handle and raise cash from shareholders in order to invest them in stocks, bonds and money-market securities. They engage with investors by making inquiries about the client’s mutual funds account status and transaction procedures. Mutual fund brokers make use of their expertise in investment theory, market experience, and research to pick the most approapriate investments for their fund portfolio. They ensure that the mutual fund’s operations are in compliance with legal requirements.
International student exchange coordinator: International student exchange coordinators lead the entire process of an international exchange study for the exchange students. They manage the students’ applications and admissions, arrange accommodation, be it on a college or university campus or with guest families, and handle all the administration regarding these activities, including the student’s grades and official departing. They function as guides for the (young) international students through their cultural adjustment.

References

1. Customer service – ESCO