Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment.
work in a multicultural setting in health care
work in a multicultural healthcare environment
work in multi-cultural environment in health care
interact with individuals from a variety of cultures
work in a multicultural setting in healthcare
work in a multicultural environment in healthcare
Skill reusability level
Relationships with occupations
Work in a multicultural environment in health care is an essential skill of the following occupations:
Physiotherapist: Physiotherapists are autonomous health professionals who are responsible for developing, maintaining or restoring motor function and movement throughout the lifespan using evidence-based practice. They relieve pain and treat or prevent physical conditions associated with injury, disease or other impairments. Physiotherapists empower patients and their carers to manage the condition outside clinical settings. They work within their scope of practice and their professional Code of Conduct.
Paramedic in emergency responses: Paramedics in emergency responses provide emergency care to sick, injured, and vulnerable persons in emergency medical situations, before and during transport to a medical facility. They implement and oversee the transfer of the patient in connection with transport. They provide assistance in acute situations, implement life-saving emergency measures, and monitor the performance of the transportation process. As allowed by national law they may also provide oxygen, certain drugs, the puncture of peripheral veins and infusion of crystalloid solutions and perform endotracheal intubation if needed for the immediate prevention of threats for the life or health of an emergency patient.
Doctors’ surgery assistant: Doctors’ surgery assistants support doctors of medicine in medical measures, in performing simple support activities during medical procedures, standardised diagnostic programmes and standardised point-of-care tests, ensuring surgery hygiene, cleaning, disinfecting, sterilising and maintaining medical devices and performing the organisational and administrative tasks required for operating a doctor`s surgery under supervision, following the orders of the doctor of medicine.
Child care social worker: Child care social workers provide social services to children and their families in order to improve their social and psychological functioning. They aim to maximize family’s well-being and protect children from abuse and neglect. They assist adoption arrangements and find foster homes where needed.
Consultant social worker: Consultant social workers deliver high quality social work services by contributing to the development and improvement of social work and social care practice. They contribute to policy development, deliver trainings and focus on research in the field of social work practices.
Specialist nurse: Specialist nurses promote and restore people’s health, and diagnose and care within a specific branch of the nursing field. Examples of such specialist nursing jobs include but are not restricted to; ambulatory care nurse, advanced practice nurse, cardiac nurse, dental nurse, community health nurse, forensic nurse, gastroenterology nurse, hospice and palliative care nurse, paediatric nurse, public health nurse, rehabilitation nurse, renal nurse and school nurse. Specialist nurses are general care nurses prepared beyond the level of a nurse generalist and authorised to practice as specialists with specific expertise in a branch of the nursing field.
Education welfare officer: Education welfare officers address the social and psychological well-being of students. They counsel students concerning their personal issues that affect their school behaviour, performance and social life. These issues may range from attention deficit problems, to social and personal issues such as poverty or domestic and sexual abuse. Education welfare officers also handle the communication between the students, the parents and the school.
Foster care support worker: Foster care support workers assist and support mentally or physically abused children to be legally separated from their parents. They help them to recover by placing them in appropriate families and making sure that the children welfare is a priority.
Child welfare worker: Child welfare workers provide early intervention and support to children and their families in order to improve their social and psychological functioning. They aim to maximise the family well-being and protect children from abuse and neglect. They advocate for children so that their rights are respected within and outside the family. They may assist single parents or find foster homes for abandoned or abused children.
Biomedical scientist: Biomedical scientists perform all laboratory methods required as part of medical examination, treatment and research activities, particularly clinical-chemical, haematological, immuno-haematological, histological, cytological, microbiological, parasitological, mycological, serological and radiological tests. They perform analytical sample testing and report the results to the medical staff for further diagnosis. Biomedical Scientists may apply these methods in particular in the infection, blood or cellular sciences.
Maternity support worker: Maternity support workers work together in a team with midwives and health professionals within the occupational fields of nursing and midwifery. They assist midwives and women in childbirth by providing the necessary support, care and advice during pregnancy, labour and the postpartum period, assist births and assist in providing care for the new-born.
Occupational therapist: Occupational therapists assist individuals or groups who have occupational limitations due to diseases, physical disorders, and temporary or permanent mental disabilities, in regaining their ability to perform daily activities. They provide treatment and rehabilitation to enable them to actively participate in society, to live their lives according to their wishes and to perform those activities that are meaningful to them.
Front line medical receptionist: Front line medical receptionists greet clients and patients as they arrive at the medical facility and check them in, collect patient notes and make appointments work under the supervision and direction of healthcare institution manager.
Advanced nurse practitioner: Advanced nurse practitioners are in charge of promoting and restoring patients` health, provide diagnosis and care in advanced settings, coordinating care within areas of chronic disease management, providing integrated care, and supervising assigned team members. Advanced nurse practitioners are general care nurses who have acquired an expert knowledge base, complex decision making skills and clinical competencies for expanded clinical practice on advanced level.
Social work practice educator: Social work practice educators teach, supervise and assess social work students prior, during and after they have obtained their degree. They contribute to their placement and have the authority to recommend students on the basis of appropriate evidence.
Social work researcher: Social work researchers manage research projects aiming to investigate and provide reports on social issues. They first perform research by gathering information through interviews, focus groups and questionnaires; followed by organising and analysing the gathered information using computer software packages. They analyse social problems and needs, and the different ways and techniques to respond to them.
Gerontology social worker: Gerontology social workers provide assistance to elderly individuals and their families helping them to cope with their biopsychosocial needs. They help connecting the elderly with community resources by gathering information about the array of services available to them. Gerontology social workers assess their clients’ needs, functional capacity and health problems and liaise with medical professionals when necessary.
Music therapist: Music therapists use music-therapeutic interventions to treat patients with behavioural disorders and pathogenic conditions to prevent, mitigate or eliminate symptoms and to change behaviours and attitudes requiring treatment. They promote and maintain or restore the development, maturity and health of the patient/client by music-therapeutic interventions. Music therapy especially provides help for people with with emotional, somatic, intellectually or socially induced behavioural disorders and pathogenic conditions, such as psychoses (schizophrenic disorders, bipolar disorders) and personality development disorders.
Child day care worker: Child day care workers provide social services to children and their families in order to improve their social and psychological functioning. They aim to maximise family’s well-being by caring of children during the day.
Chiropractor: Chiropractors are responsible for the diagnosis, treatment and prevention of disorders related to the neuromusculoskeletal system and the effects of these disorders on general health. They are independent primary health care professionals.
Social worker: Social workers are practice-based professionals who promote social change and development, social cohesion, and the empowerment and liberation of people. They interact with individuals, families, groups, organisations and communities in order to provide various forms of therapy and counselling, group work, and community work. Social workers guide people to use services to claim benefits, access community resources, find jobs and training, obtain legal advice or deal with other local authority departments.
Youth offending team worker: Youth offending team workers support young offenders by preventing them from reoffending, counselling them for behavioural changes, referring them to agencies that provide housing, helping them back into education, involving them in constructive activities, visiting them when located in secure institutions and assessing future risks.
Benefits advice worker: Benefits advice workers guide individuals in the social work area to help them solve specific problems in their personal life by addressing personal and relationship issues, inner conflicts, depression and addictions. They attempt to empower individuals to achieve change and improve the quality of their life. They may also support and advise clients on demanding their social security benefits.
Family support worker: Family support workers provide emotional and practical help and advice to families that go through difficulties such as addictions, disabilities, sickness, imprisoned parents, marital and financial difficulties. They provide advice on the best solution for the children in relation to their stay with their families or not. They also provide information on the available services based on the family’s specific needs.
Residential childcare worker: Residential childcare workers counsel and support children who have physical or mental disabilities. They monitor their progress and provide them with care in a positive living environment. They liaise with the families in order to arrange their visits.
Housing support worker: Housing support workers provide support and assistance to elderly, people with a physical impairment or learning disability, homeless people, ex-drug addicts, ex-alcohol addicts or ex-offenders.
Social work assistant: Social work assistants are practice-based professionals who promote social change and development, social cohesion, and the empowerment and liberation of people. They interact with individuals, families, groups, organisations and communities in order to assist in providing various forms of therapy and counseling, group work, and community work. Social work assistants assist guiding staff, helping clients to use services to claim benefits, access community resources, find jobs and training, obtain legal advice or deal with other local authority departments. They assist and work together with social workers.
Residential home older adult care worker: Residential home older adult care workers counsel and support elderly who have physical or mental disabilities. They monitor their progress and provide them with care in a positive living environment. They liaise with the clients’ families in order to arrange their visits.
Psychologist: Psychologists study the behaviour and mental processes in humans. They provide services to clients who deal with mental health issues and life issues such as bereavement, relationship difficulties, domestic violence, and sexual abuse. They also provide counselling for mental health issues such as eating disorders, post-traumatic stress disorders, and psychosis in order to help the clients rehabilitate and reach a healthy behaviour.
Mental health support worker: Mental health support workers assist and provide treatment to people with mental, emotional, or substance abuse problems. They focus on personalised cases and monitor the recovery process of their clients, providing also therapy, crisis intervention, client advocacy and education.
Public housing manager: Public housing managers develop strategies for the improvement of housing policy in a community, as well as providing social housing to those in need. They identify housing needs and issues, and supervise resource allocation. They also communicate with organisations involved in building public housing facilities, and social service organisations.
Rescue centre manager: Rescue centre managers supervise operations of a rescue centre, performing administrative duties and supervision of staff. They ensure that the centre operates according to policies and staff perform rescue missions in a safe, efficient and compliant manner.
Residential home young people care worker: Residential home young people care workers provide assistance and support to young people who face complex emotional needs expressed in challenging behaviours. They support young adults with learning disabilities coping with school, encourage them to household activities and help them to take responsibility.
Dietetic technician: Dietetic technicians assist dietitians in planning nutritional programmes and in planning menus for patients as part of an overall treatment plan under supervision of a dietitian. Under supervision of a dietitian, dietetic technicians assist dietitians in patient reviews, enteral feeding discharge planning, and clinical auditing which includes nutritional screening.
Clinical social worker: Clinical social workers provide therapy, counselling, and intervention services to clients. They treat clients with personal struggles, namely mental illness, addiction, and abuse, advocating for them and helping them gain access to the necessary resources. They also focus on the impact of medical and public health issues within social aspects.
Homelessness worker: Homelessness workers provide on-the-spot assistance, counselling and advice to people who have housing problems or live on the streets. They present them with services available to homeless people starting from hostel vacancies to financial aid services. They may have to cope with persons with mental health problems, addictions or victims of domestic or sexual abuse.
Optician: Opticians help to improve and correct an individual’s vision according to prescriptions provided by a specialised doctor in ophthalmology or an optometrist. They fit spectacle lenses and frames, contact lenses, and other devices to the specifications of both the individual and the prescription. Opticians do not test patients vision nor write prescriptions for visual correction. Their scope of practice varies according to national regulations.
Hospital social worker: Hospital social workers provide counselling to patients and their families helping them to better cope with the illness, the emotions surrounding diagnosis, and with social and financial problems. They work in cooperation with doctors, nurses and other health professionals sensitising them on the emotional aspects of a patient. They act as link between patients and medical staff. Hospital social workers also support the patients and their families with the discharge from the hospital.
Crisis situation social worker: Crisis situation social workers provide emergency support and assistance to persons with physical or mental disorders by addressing their distress, impairment, and instability. They assess the level of risk, mobilise client resources, and stabilise the crisis.
Dental technician: Dental technicians manufacture dental custom-made devices like bridges, crowns, dentures and appliances under the supervision of dental practitioners following their directions and specifications.
Orthoptist: Orthoptists diagnose and treat anomalies of binocular vision. They examine, assess and treat vision impairments, squint, amblyopia and eye motility disorders. Orthoptists apply these methods in particular in the fields of paediatrics, neurology, neuro-ophthalmology, ophthalmology, orthoptics, optometry, pleoptics and strabology assessing functional diseases of the eye for improving functional disorders of the visual system. They also provide counselling, preventive measures and training activities and may refract and prescribe glasses, such as prism corrective glasses.
Residential home adult care worker: Residential home adult care workers counsel and support vulnerable adults who have physical or mental disabilities or addiction issues. They monitor their progress and provide them with care in a positive living environment. They work with families to support individuals’ development and meet their needs.
Pharmacy technician: Pharmacy technicians, under the supervision of a pharmacist, check incoming goods, control stock, handle and store pharmaceuticals properly. Where permitted by national rules, they dispense medication and provide advice on their appropriate use.
Pharmacist: Pharmacists prepare, dispense, and provide prescriptions for, over the counter medication. They offer clinical information on medicines, report suspected adverse reactions, and provide personalised support to patients. Pharmacists formulate and test medications in laboratories, and store, preserve, and distribute them.
Speech and language therapist: Speech and language therapists focus on the aetiology, assessment, diagnosis, treatment, and prevention of communication and swallowing disorders in people of all ages in order to help them maintain, promote, improve, initiate, or recover the ability to communicate both verbally and nonverbally. They address the development of language, speech, vocal and hearing functions, and disorders and disabilities in the cranial, facial, and oral area.
Residential care home worker: Residential care home workers follow a specific plan to provide day-to-day care to clients. They develop a client-focused environment in the care homes where they work. They look after the physical and mental wellbeing of clients by providing social care in residential centres
Community care case worker: Community care case workers perform assessment and care management. They organise domiciliary services to support vulnerable adults who are living with physical impairment or convalescing, aiming to improve their lives in the community and enabling them to live safely and independently at their own home.
Dietitian: Dietitians assess specific nutritional requirements of populations or individuals throughout their lives and translate this into advice which will maintain, reduce risk to, or restore people’s health. Using evidence-based approaches, dietitians work to empower individuals, families and groups to provide or select food which is nutritionally adequate, safe, tasty and sustainable. Beyond healthcare, dietitians improve the nutritional environment for all through governments, industry, academia and research.
Nurse responsible for general care: Nurses responsible for general care are in charge of promoting and restoring patients` health by providing physical and psychological support to patients, friends, and families. They also supervise assigned team members.
Social care worker: Social care workers provide support and help people with care services. They help people to live full and valued lives in the community. They assist babies, young children, adolescents, adults and older adults.They attend to the psychological, social, emotional and physical needs of service users. They work in a large variety of settings with individuals, families, groups, organisations and communities.
Specialist pharmacist: Specialist pharmacists provide specialist services for companies in the pharmacy industry and in hospital pharmacies. The role of the specialist pharmacist varies throughout Europe, subject to national rules and training.
Victim support officer: Victim support officers provide assistance and counselling to people who were victim of or have witnessed crimes such as sexual assault, domestic abuse or anti-social behaviour. They develop solutions according to the different needs and feelings of persons.
Social work lecturer: Social work lecturers are professionals who exercise dual roles, on one hand they practice the academic discipline that provides social services, such as counselling, therapy or advocacy, to individuals or groups of people and on the other hand they are part of the academic world providing professional education, engaging also in research and knowledge development, contributing to solutions concerning complex social problems and innovative approaches to ameliorate those problems. They teach social work knowledge, skills and values for preparing students to engage in culturally competent social work practice with diverse populations and communities.
Midwife: Midwives assist women in childbirth by providing the necessary support, care and advice during pregnancy, labour and the postpartum period, conduct births and provide care for the new-born. They advise on health, preventive measures, preparation for parenthood, detection of complications in mother and child, accessing of medical care, promoting normal birth and carrying out emergency measures.
Family social worker: Family social workers provide emotional and practical help and advice to families that go through difficulties such as addictions, disabilities, sickness, imprisoned parents, marital and financial problems. They provide advice on what is best for the children in relation to their stay with their families or not, depending on the particular situation.
Health psychologist: Health psychologists deal with the various aspects of health related behaviour of individuals and groups, by helping individuals or groups prevent illness and promote healthy behaviours by also providing counseling services. They perform tasks for the development of health promotion activities and projects on the basis of psychological science, research findings, theories, methods and techniques. They also engage in research about health related issues to influence public policy on health care issues.
Medical records manager: Medical records managers are responsible for managing activities of medical records units which maintain and secure patient data. They supervise, oversee and train employees while implementing medical department policies.
Military welfare worker: Military welfare workers assist families in coping with the deployment in the military of a family member by supporting them through the adjustment process of leaving and returning of the family member. They help teenagers go through the fear of loosing their parents to the military or not recognising their parents at their return. Military and veterans social workers help veterans to re-adapt to civilian life and help them manage sufferings, trauma disorders or griefs.
Criminal justice social worker: Criminal justice social workers tackle criminal behaviour and reduce risk of reoffending by promoting and establishing programs to prevent crime within communities. They assist in prosecutions and help to investigate criminal cases. They assist prisoners reinsert into the community after release from custody. They also support and supervise the offenders sentenced to community service and provide support to the victims and the people closely affected by the crime.
Disability support worker: Disability support workers provide personal assistance and support to individuals of all ages with disability conditions, either intellectual or physical disabilities. They work with other health professionals to maximise individuals physical and mental well being. Their duties include bathing, lifting, moving, dressing or feeding people with disability.
Advanced physiotherapist: Advanced physiotherapists are highly specialised. They make complex decisions and manage risks in unpredictable contexts and within a defined area. They may focus on a specific area of clinical practice, education, research or professional management.
Mental health social worker: Mental health social workers assist and provide counselling to people with mental, emotional, or substance abuse problems. They focus on providing personalised support to cases and monitor the recovery process of their clients by providing therapy, crisis intervention, client advocacy and education. Mental health social workers may contribute to mental health services improvement and mental health outcomes for citizens.
Migrant social worker: Migrant social workers provide advice to migrants in order to guide them through the necessary steps of integration, namely living and working in a foreign country. They explain eligibility criteria, rights, and duties. They help migrants in the development and maintenance of their information as clients for further referral to day care, social services and employment programs. Migrant support workers collaborate with employers and inform them of the available migrant services, advocating for migrant clients.
Specialist biomedical scientist: Specialist biomedical scientists lead a department or specialist area, working as a diagnostic partner with a clinical team (investigating and diagnosing patient illnesses like diabetes, haematological disorders, coagulation, molecular biology or genomics) or undertaking clinical research projects.
Psychotherapist: Psychotherapists assist and treat healthcare users with varying degrees of psychological, psychosocial, or psychosomatic behavioural disorders and pathogenic conditions by means of psychotherapeutic methods. They promote personal development and well-being and provide advice on improving relationships, capabilities, and problem-solving techniques. They use science-based psychotherapeutic methods such as behavioural therapy, existential analysis and logotherapy, psychoanalysis or systemic family therapy in order to guide the patients in their development and help them search for appropriate solutions to their problems. Psychotherapists are not required to have academic degrees in psychology or a medical qualification in psychiatry. It is an independent occupation from psychology, psychiatry, and counselling.
Enterprise development worker: Enterprise development workers support enterprises in solving big social problems by liaising with communities and customers. They strive to improve the productivity of employees and the health of their families by focusing on the work-life balance.
Social work supervisor: Social work supervisors manage social work cases by investigating alleged neglect or abuse cases. They make family dynamics assessment and provide assistance to sick people or with emotional or mental disorders. They train, assist, advise, evaluate and assign work to subordinate social workers making sure that all work is done according to the established policies, laws, procedures and priorities.
Youth worker: Youth workers assist and counsel young people helping them to reach their full potential by facilitating their personal, social and educational growth. They are also involved in managing youth and community projects and resources, delivering programmes related with health, relationships, smoking, drugs or violence issues. Youth workers advocate young people’s interests and collaborate with other organizations that support young people.
Dental chairside assistant: Dental chairside assistants support dental practitioners in clinical treatments, as preparation and helping in practical execution and follow-up, and administrative tasks under supervision and following the orders of the dental practitioner.
Work in a multicultural environment in health care is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
Medical administrative assistant: Medical administrative assistants work very closely with health professionals. They provide office support such as correspondence, fixing appointments and answering queries of patients.
Medical records clerk:
Medical records clerks organise, keep up-to-date and archive patients` records for medical staff availability. They transfer medical information from a patient’s paper records to an electronic template.
Acupuncturist: Acupuncturists make use of thin needles and insert them into acupuncture points in the body in order to restore the imbalances of the human body and overall good health. Acupuncturists focus on energy meridians to treat various conditions.
Child care worker: Child care workers provide care for children when the parents or family members are unavailable. They look after the children’s basic needs and help or supervise them during play. Child care workers can work for preschools, daycare centres, childcare agencies or individual families.
Anatomical pathology technician: Anatomical pathology technicians assist specialised doctors in pathology in conducting post-mortem examinations, keeping records of the samples, specimens, organs and the respective findings and taking care of their appropriate disposal under supervision, following the orders of the doctor of medicine.
Podiatry assistant: Podiatry assistants help the podiatrist by carrying out supportive tasks such as assisting in diagnosing and treating the disorders, diseases and deformities of the feet, advising people on foot care techniques and the importance of foot care for promoting better mobility and general well-being. They also perform small tasks such as cutting toe nails, applying plasters and general clerical duties.
Homeopath: Homeopaths treat clients based on the selection and prescription of homeopathic remedies using the homeopathy principle of “like cures like.”
Chiropractic assistant: Chiropractic assistants perform routine and administrative tasks to support patient care and work under the sole direction and supervision of a Chiropractor or Specialized Chiropractor. They may interview patients, keep records of the case history, assist Chiropractors or Specialized Chiropractors in providing patients examination and perform administrative tasks. Chiropractic assistants work within defined contexts using agreed protocols and procedures.
Medical sales representative: Medical sales representatives promote and sell medical devices, equipment and pharmaceutical products to healthcare professionals. They provide product information and demonstrate features to healthcare professionals. Medical representatives negotiate and close sales contracts.
Complementary therapist: Complementary therapists use a range of complementary and alternative therapies to work simultaneously with the clients` body, mind, and spirit in a holistic approach. They offer practices and services for holistic wellbeing, health maintenance, health education, health promotion and prevention of illness, along with the sustainable treatment of certain illnesses, especially chronic illnesses. Their practices include but are not limited to acupuncture, aromatherapy, banotherapy, homeopathy, and herbal medicine.
Podiatrist: Podiatrists are foot specialists who study foot physiology and pathology from a structural and functional standpoint. They assess, diagnose, and treat physical, sporting injuries, rehabilitation, medical and surgical problems of the foot and lower limb in their clinical practice. Podiatrists are active outside the clinical environment in research, medico-legal, and forensic activities. Podiatrists act within the scope of their podiatry training, experience, and regulating authority of their member country.
Cytology screener: Cytology screeners examine under a microscope samples of human cells obtained from various body parts such as the female reproductive tract, the lung or gastrointestinal tract, assist in identifying cell abnormality and disease such as cancer or infectious agents under supervision, following the orders of the doctor of medicine.The abnormal cells are being transferred to the pathologist for medical diagnosis. They may also work under the supervision of a biomedical scientist. They do not treat patients or assist in medical treatments.
Recreational therapist: Recreational therapists offer treatment to persons who have behavioural disorders or conditions. They use techniques and interventions such as art, music, animals and dance to promote, maintain and restore the development and health of the patient.