Elderly home managers oversee, plan, organise and evaluate the provision of elderly care services for people who are in need of these services due to the effects of ageing. They manage the elderly care home and supervise the activities of the staff.
The following job titles also refer to elderly home manager:
nursing home manager
eldery home administrator
elderly care home supervisor
general manager for nursing home
elderly home supervisor
care home for the elderly supervisor
care home for the eldery manager
elderly care home manager
home for the elderly manager
nursing home general manager
ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:
the nature of the work performed in an occupation in relation to the characteristic tasks and duties
the level of formal education required for competent performance of the tasks and duties involved and
the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.
These occupations require some skills and knowledge of elderly home manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of elderly home manager with a significant experience and/or extensive training.
This knowledge should be acquired through learning to fulfill the role of elderly home manager.
Business management principles: Principles governing business management methods such as strategy planning, methods of efficient production, people and resources coordination. Customer service: Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer’s or service user’s satisfaction. Legal requirements in the social sector: The prescribed legislative and regulatory requirements in the social sector. Organisational policies: The policies to achieve set of goals and targets regarding the development and maintenance of an organisation. Social sciences: The development and characteristics of sociological, anthropological, psychological, political, and social policy theories. Financial management: The field of finance that concerns the practical process analysis and tools for designating financial resources. It encompasses the structure of businesses, the investment sources, and the value increase of corporations due to managerial decision-making. Budgetary principles: Principles of estimating and planning of forecasts for business activity, compile regular budget and reports. Personnel management: The methodologies and procedures involved in the hiring and development of employees in order to ensure value for the organisation, as well as personnel needs, benefits, conflict resolution and ensuring a positive corporate climate. Psychology: The human behaviour and performance with individual differences in ability, personality, interests, learning, and motivation. Social justice: The development and principles of human rights and social justice and the way they should be applied on a case by case basis. Company policies: The set of rules that govern the activity of a company.
These skills are necessary for the role of elderly home manager.
Implement marketing strategies: Implement strategies which aim to promote a specific product or service, using the developed marketing strategies. Represent the organisation: Act as representative of the institution, company or organisation to the outside world. Monitor regulations in social services: Monitor and analyse regulations, policies and changes in these regulations in order to assess how they impact social work and services. Perform risk analysis: Identify and assess factors that may jeopardise the success of a project or threaten the organisation’s functioning. Implement procedures to avoid or minimise their impact. Manage budgets: Plan, monitor and report on the budget. Manage government funding: Monitor the budget received through government funding, and ensure there are enough resources to cover the costs and expenses of the organisation or project. Work within communities: Establish social projects aimed at community development and active citizen participation. Apply quality standards in social services: Apply quality stardards in social services while upholding social work values and principles. Manage staff: Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff. Evaluate social work program’s impact: Gather data to allow the assessment of the impact of a program on a community. Organise operations of residential care services: Plan and monitor the implementation of establishment procedures by operations staff, ensuring the proper and efficient operation of the facility for elderly care in relation to cleaning and laundry services, cooking and meals services and any other medical and nursing services required. Manage health and safety standards: Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company’s health and safety programmes. Deliver social services in diverse cultural communities: Deliver services which are mindful of different cultural and language traditions, showing respect and validation for communities and being consistent with policies regarding human rights and equality and diversity. Demonstrate leadership in social service cases: Take the lead in the practical handling of social work cases and activities. Communicate professionally with colleagues in other fields: Communicate professionally and cooperate with members of the other professions in the health and social services sector. Follow health and safety precautions in social care practices: Ensure hygienic work practice, respecting the safety of the environment at day care, residential care settings and care at home. Promote social change: Promote changes in relationships between individuals, families, groups, organisations and communities by taking into consideration and coping with unpredictable changes, at the micro, macro and mezzo level. Establish daily priorities: Establish daily priorities for staff personnel. Effectively deal with multi-task workload.
Advocate for social service users: Speak for and on behalf of service users, using communicative skills and knowledge of relevant fields to assist those less advantaged. Manage personnel: Hire and train employees to increase their value to the organisation. This includes a range of human resources activity, developing and implementing policies and processes to create an employee-supportive work environment. Prevent social problems: Develop, define and implement actions that can prevent social problems, striving for the enhancement of the quality of life for all citizens. Coordinate care: Coordinate care for patient groups, being able to manage a number of patients within a given amount of time and provide optimum health services. Use person-centred planning: Use person-centred planning (PCP) and implement the delivery of social services in order to determine what the service users and their caregivers want, and how the services can support this. Show intercultural awareness: Show sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to promote integration in a community. Perform public relations: Perform public relations (PR) by managing the spread of information between an individual or an organisation and the public. Set organisational policies: Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users. Handle conflicts: Mediate in conflicts and tense situations by acting between parties, such as service users, important others like families, and institutions, striving to effect an agreement, reconciliate, and resolve problems. Relate empathetically: Recognise, understand and share emotions and insights experienced by another. Liaise with colleagues: Liaise with fellow colleagues to ensure common understanding on work related affairs and agree on the necessary compromises the parties might need to face. Negotiate compromises between parties as to ensure that work in general run efficiently towards the achievement of the objectives. Manage social crisis: Identify, respond and motivate individuals in social crisis situations, in a timely manner, making use of all resources. Manage ethical issues within social services: Apply social work ethical principles to guide practice and manage complex ethical issues, dilemmas and conflicts in accordance to occupational conduct, the ontology and the code of ethics of the social services occupations, engaging in ethical decision making by applying standards of national and – as applicable – international codes of ethics or statements of principles. Review social service plan: Review social service plans, taking service users’ views and preferences into account. Follow up on the plan, assessing the quantity and quality of services provided. Apply decision making within social work: Take decisions when called for, staying within the limits of granted authority and considering the input from the service user and other caregivers. Adhere to organisational guidelines: Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly. Apply holistic approach within social services: Consider the social service user in any situation, recognising the connections between micro-dimension, meso-dimension, and macro-dimension of social problems, social development and social policies. Delegate activities: Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it. Work in a multicultural environment in health care: Interact, relate and communicate with individuals from a variety of different cultures, when working in a healthcare environment. Address problems critically: Identify the strengths and weaknesses of various abstract, rational concepts, such as issues, opinions, and approaches related to a specific problematic situation in order to formulate solutions and alternative methods of tackling the situation. Apply socially just working principles: Work in accordance with management and organisational principles and values focusing on human rights and social justice. Maintain records of work with service users: Maintain accurate, concise, up-to-date and timely records of the work with service users while complying with legislation and policies related to privacy and security. Manage fundraising activities: Initiate fundraising activities managing the place, teams involved, causes and budgets. Promote social awareness: Promote the understanding of dynamics of social relationships between individuals, groups, and communities. Promote the importance of human rights, and positive social interaction, and the inclusion of social awareness in education. Provide safeguarding to individuals: Help vulnerable individuals assess risks and make informed choices by proving information on indicators of abuse, measures to avoid abuse and steps to take in the case of suspected abuse. Report on social development: Report results and conclusions on society’s social development in an intelligible way, presenting these orally and in written form to a range of audiences from non-experts to experts. Undertake continuous professional development in social work: Undertake continuous professional development (CPD) to continuously update and develop knowledge, skills and competences within one`s scope of practice in social work. Carry out social work research: Initiate and design research to assess social problems and evaluate social work interventions. Use statistical sources to connect the individual data with more aggregated categories and interpret data relating to the social context. Consider economic criteria in decision making: Develop proposals and take appropriate decisions taking into account economic criteria. Manage budgets for social services programs: Plan and administer budgets in social services, covering programmes, equipment and support services. Build business relationships: Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives. Advocate for others: Deliver arguments in favour of something, such as a cause, idea, or policy, to benefit another person. Evaluate staff performance in social work: Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively. Communicate with social service users: Use verbal, non-verbal, written, and electronic communication. Pay attention to the specific social service users’ needs, characteristics, abilities, preferences, age, developmental stage, and culture. Cooperate at inter-professional level: Cooperate with people in other sectors in relation to social service work. Influence policy makers on social service issues: Inform and advise policy makers by explaining and interpreting the needs of the citizens to enhance social service programs and policies. Analyse community needs: Identify and respond to specific social problems in a community, delineating the extent of the problem and outline the level of resources required to address it and identifying the existing community assets and resources that are available to address the problem. Comply with legislation in social services: Act according to policy and legal requirements in providing social services. Build helping relationship with social service users: Develop a collaborative helping relationship, addressing any ruptures or strains in the relationship, fostering bonding and gaining service users` trust and cooperation through empathic listening, caring, warmth and authenticity.
This knowledge is sometimes, but not always, required for the role of elderly home manager. However, mastering this knowledge allows you to have more opportunities for career development.
Government social security programmes: The different areas of social security provided by the government, the different rights which citizens have, which benefits are available, the rules which regulate social security and the different situations in which they apply. Geriatrics: Geriatrics is a medical specialty mentioned in the EU Directive 2005/36/EC. Disability care: The specific methods and practices used in providing care to people with physical, intellectual and learning disabilities. Older adults’ needs: The physical, mental, and social needs of frail, older adults. Palliative care: The methods of pain relief and quality of life improvement for the patients with serious illnesses. Strategies for handling cases of elder abuse: The range of strategies and approaches utilised in the identification, termination, and prevention of instances of elder abuse. This incudes understanding of the methods and procedures used to recognise instances of elder abuse, the legal implications of abusive behaviour; and possible intervention and rehabilitation activities. Communication principles: The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.
These skills and competences are sometimes, but not always, required for the role of elderly home manager. However, mastering these skills and competences allows you to have more opportunities for career development.
Tend to elderly people: Help elderly people in their physical, mental, and social needs. Involve service users and carers in care planning: Evaluate the needs of individuals in relation to their care, involve families or carers in supporting the development and implementation of support plans. Ensure review and monitoring of these plans. Support social service users in skills management: Provide support to individuals in determining the skills they need in they everyday lives and help them in their skills development. Apply change management: Manage development within an organisation by anticipating changes and making managerial decisions to ensure that the members involved are as less disturbed as possible. Contribute to protecting individuals from harm: Use established processes and procedures to challenge and report dangerous, abusive, discriminatory or exploitative behaviour and practice, bringing any such behaviour to the attention of the employer or the appropriate authority. Oversee quality control: Monitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing. Recruit personnel: Carry out assessment and recruitment of personnel for the production. Plan allocation of space: Plan best allocation and utilisation of space and resources, or re-organise current premises. Organise facility activities: Design and promote activities to meet customer demand and generate revenue. Communicate with others who are significant to service users: Actively involve others who are significant to service users, communicating with them appropriately and taking their roles into account. Apply person-centred care: Treat individuals as partners in planning, developing and assessing care, to make sure it is appropriate for their needs. Put them and their caregivers at the heart of all decisions. Assess social service users’ situation: Assess the social situation of service users situation balancing curiosity and respect in the dialogue, considering their families, organisations and communities and the associated risks and identifying the needs and resources, in order to meet physical, emotional and social needs. Assist social service users with physical disabilities: Help service users with mobility problems and other physical disabilities such as incontinence, assisting in the use and care of aids and personal equipment. Listen actively: Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly. Evaluate older adults’ ability to take care of themselves: Assess the condition of an older patient and decide if he or she needs assistance in taking care of him- or herself to eat or to bathe and in meeting his/hers social and psychological needs. Promote inclusion: Promote inclusion in health care and social services and respect diversity of beliefs, culture, values and preferences, keeping in mind the importance of equality and diversity issues. Manage accounts: Manage the accounts and financial activities of an organisation, supervising that all the documents are correctly maintained, that all the information and calculations are correct, and that proper decisions are being made. Maintain the trust of service users: Establish and maintain the trust and confidence of the client, communicating in an appropriate, open, accurate and straightforward way and being honest and reliable. Accept own accountability: Accept accountability for one`s own professional activities and recognise the limits of one`s own scope of practice and competencies. Manage stress in organisation: Cope with sources of stress and cross-pressure in one’s own professional life, such as occupational, managerial, institutional and personal stress, and help others do the same so as to promote the well-being of your colleagues and avoid burn-out.
