Listen actively

Description

Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.

Occupations requiring this skill

This section is generated automatically.

Skill demand overview
  • Essential in 130 occupations
  • Optional in 21 occupations
  • Total: 151 occupations
  • Most common in: ISCO major group 2 (Professionals)

Essential for

  • Physiotherapist
    Physiotherapists are autonomous health professionals who are responsible for developing, maintaining or restoring motor function and movement throughout the lifespan using evidence…
  • Legal guardian
    Legal guardians legally assist and support minor children, mentally disabled persons or incapacitated older adults in their personal life. They can manage their property, help with…
  • Recruitment consultant
    A Recruitment Consultant is a professional who connects employers with suitable job candidates, helping businesses fill vacancies with qualified talent while supporting individuals…
  • Paramedic in emergency responses
    Paramedics in emergency responses provide emergency care to sick, injured, and vulnerable persons in emergency medical situations, before and during transport to a medical facility…
  • Child care social worker
    Child care social workers provide social services to children and their families in order to improve their social and psychological functioning. They aim to maximize family's well-…
  • Audio describer
    An audio describer is a professional who provides aural descriptions of visual elements in various media formats, such as films, television programs, theater performances, and exhi…
  • Call centre agent
    Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and…
  • Customer service representative
    Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding custom…
  • Consultant social worker
    Consultant social workers deliver high quality social work services by contributing to the development and improvement of social work and social care practice. They contribute to p…
  • Specialist nurse
    Specialist nurses promote and restore people's health, and diagnose and care within a specific branch of the nursing field. Examples of such specialist nursing jobs include but are…
  • Education welfare officer
    Education welfare officers address the social and psychological well-being of students. They counsel students concerning their personal issues that affect their school behaviour, p…
  • Foster care support worker
    Foster care support workers assist and support mentally or physically abused children to be legally separated from their parents. They help them to recover by placing them in appro…
  • Educational counsellor
    Educational counsellors provide practical and emotional support to students in a educational institution, either in small groups, classrooms, or individually. They function as an a…
  • Child welfare worker
    Child welfare workers provide early intervention and support to children and their families in order to improve their social and psychological functioning. They aim to maximise the…
  • Academic support officer
    Academic support officers provide assistance to students with learning problems and act as the main point of contact for these students. They make sure extra tuition and educationa…
  • Biomedical scientist
    Biomedical scientists perform all laboratory methods required as part of medical examination, treatment and research activities, particularly clinical-chemical, haematological, imm…
  • Maternity support worker
    Maternity support workers work together in a team with midwives and health professionals within the occupational fields of nursing and midwifery. They assist midwives and women in …
  • Medium
    Mediums claim to act as communicators between the natural world and the spiritual world.  They convey statements or images which they claim have been provided by spirits and t…
  • Advanced nurse practitioner
    Advanced nurse practitioners are in charge of promoting and restoring patients` health, providing diagnosis and care in advanced settings, coordinating care within areas of chronic…
  • Car leasing agent
    Car leasing agents represent businesses involved in financing vehicles, offering appropriate leasing schemes and additional services related to the vehicle. They document transacti…
  • Social work practice educator
    Social work practice educators teach, supervise and assess social work students prior, during and after they have obtained their degree. They contribute to their placement and have…
  • Gerontology social worker
    Gerontology social workers provide assistance to elderly individuals and their families helping them to cope with their biopsychosocial needs. They help connecting the elderly with…
  • Learning mentor
    Learning mentors support underperforming students both inside and outside of the classroom in order to increase their academic success. They assist students experiencing (multiple)…
  • Music therapist
    Music therapists use music-therapeutic interventions to treat patients with behavioural disorders and pathogenic conditions to prevent, mitigate or eliminate symptoms and to change…
  • Child day care worker
    Child day care workers provide social services to children and their families in order to improve their social and psychological functioning. They aim to maximise family's well-bei…
  • Herbal therapist
    Herbal therapists use herbal medicine to relief pain and treat illnesses such as allergies, chronic physical conditions or stress-related conditions. They study the properties and …
  • Food technologist
    A Food Technologist is a science-based professional responsible for ensuring the safety, quality, nutritional value, and taste of food products. They are involved in the research, …
  • Youth offending team worker
    Youth offending team workers support young offenders by preventing them from reoffending, counselling them for behavioural changes, referring them to agencies that provide housing,…
  • Family support worker
    Family support workers provide emotional and practical help and advice to families that go through difficulties such as addictions, disabilities, sickness, imprisoned parents, mari…
  • Residential childcare worker
    Residential childcare workers counsel and support children who have physical or mental disabilities. They monitor their progress and provide them with care in a positive living env…
  • Barber
    Barbers cut, trim, taper and style men's hair. They also remove facial hair by shaving the specific area. Barbers use tools such as scissors, clippers, razors and combs. They…
  • Housing support worker
    Housing support workers provide support and assistance to elderly, people with a physical impairment or learning disability, homeless people, ex-drug addicts, ex-alcohol addicts or…
  • Educational psychologist
    Educational psychologists are psychologists employed by educational institutions to provide psychological and emotional support to students in need. They are specialised in the pro…
  • Social work assistant
    Social work assistants are practice-based professionals who promote social change and development, social cohesion, and the empowerment and liberation of people. They interact with…
  • Residential home older adult care worker
    Residential home older adult care workers counsel and support the elderly who have physical or mental disabilities. They monitor their progress and provide them with care in a posi…
  • Psychologist
    Psychologists study the behaviour and mental processes in humans. They provide services to clients who deal with mental health issues and life issues such as bereavement, relations…
  • Social counsellor
    Social counsellors provide support and guidance to individuals in the social work area, to help them solve specific problems in their personal life. It involves addressing personal…
  • Mental health support worker
    Mental health support workers assist and provide treatment to people with mental, emotional, or substance abuse problems. They focus on personalised cases and monitor their clients…
  • Public housing manager
    Public housing managers develop strategies for the improvement of housing policy in a community, as well as providing social housing to those in need. They identify housing needs a…
  • Career guidance advisor
    Career guidance advisors provide guidance and advice to adults and students on making educational, training and occupational choices and assist people in managing their careers, th…
  • Drug and alcohol addiction counsellor
    Drug and alcohol addiction counsellors provide assistance and counselling to individuals and families dealing with drug and alcohol addictions, monitoring their progress, advocatin…
  • Nuclear medicine radiographer
    Nuclear Medicine Radiographers plan, prepare and perform nuclear medicine examinations, post-processing and treatment with a wide range of equipment and techniques using X-rays, ma…
  • Taxi controller
    Taxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison. Duties The duties of a taxi controller include, …
  • Rescue centre manager
    Rescue centre managers supervise operations of a rescue centre, performing administrative duties and supervision of staff. They ensure that the centre operates according to policie…
  • Emergency ambulance driver
    Emergency ambulance drivers use emergency vehicles to respond to medical emergencies and support the work of paramedics, move patients safely, take note of changes in the patient's…
  • Wedding planner
    Wedding planners assist with all logistical details required concerning their client's wedding ceremony. Based on their client's requirements, they make arrangements for floral dec…
  • Residential home young people care worker
    Residential home young people care workers provide assistance and support to young people who face complex emotional needs expressed in challenging behaviours. They support young …
  • Emergency medical dispatcher
    Emergency medical dispatchers respond to urgent calls made to the control center, take information about the emergency situation, the address and other details and dispatch the nea…
  • Exhibition curator
    Exhibition curators organise and display artworks and artefacts. They work in and for museums, art galleries, museums for science or history, libraries and archives, and in other c…
  • Clinical social worker
    Clinical social workers provide therapy, counselling, and intervention services to clients. They treat clients with personal struggles, namely mental illness, addiction, and abuse,…
  • Homelessness worker
    Homelessness workers provide on-the-spot assistance, counselling and advice to people who have housing problems or live on the streets. They present them with services available to…
  • Optician
    Opticians help to improve and correct an individual's vision according to prescriptions provided by a specialised doctor in ophthalmology or an optometrist. They fit spectacle lens…
  • Hospital social worker
    Hospital social workers provide counselling to patients and their families helping them to better cope with the illness, the emotions surrounding diagnosis, and with social and fin…
  • Aromatherapist
    Aromatherapists use essential oils extracted from herbal products at the level of the interface skin and mucous membranes to improve the clients` well-being. They treat a variety o…
  • Crisis situation social worker
    Crisis situation social workers provide emergency support and assistance to persons with physical or mental disorders by addressing their distress, impairment, and instability. The…
  • Radiographer
    Radiographers use a range of technologies to examine, treat and care for patients. They work in the fields of Medical Imaging, Radiotherapy and Nuclear Medicine and apply ionising …
  • Dental technician
    Dental technicians manufacture dental custom-made devices like bridges, crowns, dentures, and appliances under the supervision of dental practitioners, following their directions a…
  • Orthoptist
    Orthoptists diagnose and treat anomalies of binocular vision. They examine, assess, and treat vision impairments, squint, amblyopia, and eye motility disorders. Orthoptists apply t…
  • Passenger fare controller
    Passenger fare controllers collect tickets, fares, and passes from passengers. They answer questions from passengers concerning transport rules, station, and timetable information.…
  • Dance therapist
    A Dance Therapist is a mental health professional who uses dance and movement as therapeutic tools to enhance the emotional, cognitive, physical, and social integration of individu…
  • Residential home adult care worker
    Residential home adult care workers counsel and support vulnerable adults with physical or mental disabilities or addiction issues. They monitor their progress and provide them wit…
  • Pharmacy technician
    Pharmacy technicians, under the supervision of a pharmacist, check incoming goods, control stock, handle and store pharmaceuticals properly. Where permitted by national rules, they…
  • Pharmacist
    Pharmacists prepare, dispense, and provide prescriptions for, over the counter medication. They offer clinical information on medicines, report suspected adverse reactions, and&nbs…
  • Diagnostic radiographer
    Diagnostic radiographers plan, prepare and perform diagnostic imaging examinations and post-processing with a wide range of equipment and techniques using X-rays, strong magnetic f…
  • Speech and language therapist
    Speech and language therapists focus on the etiology, assessment, diagnosis, treatment, and prevention of communication and swallowing disorders in people of all ages to help them …
  • Traditional Chinese medicine therapist
    Traditional Chinese medicine therapists use alternative medicine approaches to cure illnesses in all its forms. They also use various therapies, such as herbal medicines, acupunctu…
  • Occupational therapy assistant
    Occupational therapy assistants support occupational therapists by working with people and communities to enhance their ability to engage in the occupations they want to, need to, …
  • Family planning counsellor
    Family planning counsellors provide support and counselling to adults and adolescents on issues such as reproduction, contraceptive methods, pregnancy or termination of pregnancy, …
  • Community care case worker
    Community care case workers perform assessment and care management. They organise domiciliary services to support vulnerable adults who are living with physical impairment or conva…
  • Nurse assistant
    Healthcare assistants work in teams of nurses within the occupational fields of nursing, social care, clinical care and care of people of all age-groups. Healthcare assistants assi…
  • Dietitian
    Dietitians assess specific nutritional requirements of populations or individuals throughout their lives and translate this into advice which will maintain, reduce risk to, or rest…
  • Nurse responsible for general care
    A nurse responsible for general care is a health care professional qualified to practise nursing both individually and in cooperation with others. Nurses responsible for general ca…
  • Social care worker
    Social care workers provide support and help people with care services. They help people to live full and valued lives in the community. They assist babies, young children, adolesc…
  • Specialist pharmacist
    Specialist pharmacists provide specialist services for companies in the pharmacy industry and in hospital pharmacies.  The role of the specialist pharmacist varies throug…
  • Intercultural communication consultant
    Intercultural communication consultants specialise in social interaction between parties of different cultures, advise organisations on international interactions in order to optim…
  • Victim support officer
    Victim support officers provide assistance and counselling to people who were victim of or have witnessed crimes such as sexual assault, domestic abuse or anti-social behaviour. Th…
  • Prosthetist-orthotist
    Prosthetist-orthotists design and custom fit prostheses and orthoses for individuals who are missing a limb from accident, disease, or congenital conditions or for individuals who …
  • Midwife
    Midwives assist women in childbirth by providing the necessary support, care, and advice during pregnancy, labour, and the postpartum period, conducting births and providing care f…
  • Family social worker
    Family social workers provide emotional and practical help and advice to families that go through difficulties such as addictions, disabilities, sickness, imprisoned parents, marit…
  • Railway passenger service agent
    Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, …
  • Health psychologist
    Health psychologists deal with the various aspects of health related behaviour of individuals and groups, by helping individuals or groups prevent illness and promote healthy behav…
  • Military welfare worker
    Military welfare workers assist families in coping with the deployment in the military of a family member by supporting them through the adjustment process of leaving and returning…
  • Criminal justice social worker
    Criminal justice social workers tackle criminal behaviour and reduce risk of reoffending by promoting and establishing programs to prevent crime within communities. They assist in …
  • Disability support worker
    Disability support workers provide personal assistance and support to individuals of all ages with disability conditions, either intellectual or physical disabilities. They work wi…
  • Marriage counsellor
    Marriage counsellors support and guide couples and families that are going through crises such as depression, substance abuse and relationship problems. They help improving their c…
  • Hospital porter
    Hospital porters are professional healthcare assistants who transport people on stretchers around the hospital site, as well as and items. Duties Hospital porters typically do the …
  • Advanced physiotherapist
    An advanced physiotherapist is a highly skilled healthcare professional who has undergone additional training, gained extensive clinical experience, and often specializes in a part…
  • Osteopath
    An osteopath is an individual who has completed an appropriate education in osteopathy and continues to demonstrate the required standards. (example: CEN Standard) Osteopaths provi…
  • Mental health social worker
    Mental health social workers assist and provide counselling to people with mental, emotional, or substance abuse problems. They focus on providing personalised support to cases and…
  • Migrant social worker
    Migrant social workers provide advice to migrants in order to guide them through the necessary steps of integration, namely living and working in a foreign country. They explain el…
  • Academic advisor
    Academic advisors assist students, at post-secondary level, in recognising and achieving their educational goals. They advise students on their schedule selection of school program…
  • Specialist biomedical scientist
    Specialist biomedical scientists lead a department or specialist area, working as a diagnostic partner with a clinical team (investigating and diagnosing patient illnesses like dia…
  • Psychotherapist
    Psychotherapists assist and treat healthcare users with varying degrees of psychological, psychosocial, or psychosomatic behavioural disorders and pathogenic conditions by means of…
  • Food technician
    Food technicians assist food technologists in developing processes for manufacturing foodstuffs and related products based on chemical, physical, and biological principles. Th…
  • Social work supervisor
    Social work supervisors manage social work cases by investigating alleged neglect or abuse cases. They make family dynamics assessment and provide assistance to sick people or with…
  • Youth worker
    Youth workers assist and counsel young people helping them to reach their full potential by facilitating their personal, social and educational growth. They are also involved in ma…
  • Sexual violence counsellor
    Sexual violence counsellors provide support services, crisis care services and counselling to women and adolescents who have been directly or indirectly exposed to sexual assault a…
  • Dental chairside assistant
    Dental chairside assistants support dental practitioners in clinical treatments, as preparation and helping in practical execution and follow-up, and administrative tasks under sup…
  • Palliative care social worker
    Palliative care social workers provide assistance and counselling to patients with a chronic or a terminal disease and their families with the practical arrangements. They arrange …
  • Optometrist
    Optometrists examine and test eyes to identify abnormalities, visual problems, or diseases. They prescribe and fit lenses such as spectacles and contacts, and offer advice on visua…

Optional for

  • Land-based machinery technician
    Land-based machinery technicians maintain, overhaul and repair agricultural equipment and machinery. Other titles The following job titles also refer to land-based machinery t…
  • Medical administrative assistant
    Medical administrative assistants work very closely with health professionals. They provide office support such as correspondence, fixing appointments and answering queries of pati…
  • Campaign canvasser
    Campaign canvassers operate on field level to persuade the public to vote for the political candidate they represent. They engage in direct conversation with the public in public p…
  • Home care aide
    Home care aides provide personal assistance and promote autonomy, on a daily basis to individuals who are unable to take care of themselves due to illness, ageing or disability.…
  • Rental service representative
    Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments. Other titles T…
  • Vehicle rental agent
    Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments. Duties Vehicl…
  • Audiology technician
    Audiology technicians create and service hearing aids and hearing protection products. They dispense, fit and provide hearing aids for those who need them. Duties The duties of an …
  • Hairdresser assistant
    Hairdresser assistants clean the hair of clients, apply hair conditioner and dying treatment in a beauty salon. They apply shampoo, rub scalp and rinse the hair. They may also…
  • Civil registrar
    Civil registrars collect and record acts of birth, marriage, civil partnership and death. Duties Civil registrars typically do the following: interview parents and relatives after …
  • Environmental programme coordinator
    Environmental programme coordinators develop programmes for the improvement of environmental sustainability and efficiency within an organisation or institution. They inspect sites…
  • Customs officer
    Customs officers combat the importation of illegal goods, firearms, drugs or other dangerous or illegal items while checking the legality of items brought across national borders. …
  • Hospital pharmacist
    Hospital pharmacists prepare, dispense and provide medication to patients in hospitals. They collaborate with healthcare personnel such as doctors and nurses to treat patients and …
  • Train driver
    Train drivers operate trains providing passenger or cargo transport services. They are responsible for driving the locomotive in safe manner, respecting all relevant safety, o…
  • Activism officer
    Activism officers promote or hinder social, political, economic or environmental change by using different tactics such as persuasive research, media pressure or public campaigning…
  • After-sales service technician
    An After-Sales Service Technician is responsible for providing technical support and service to customers who have purchased products, ensuring they function correctly and meet the…
  • Airport operations officer
    Airport operations officers perform supervisory and administrative work monitoring operational activities on an assigned shift at a large airport. They ensure the safe take-off and…
  • Sales assistant
    Sales assistants represent the direct contact with clients. They provide general advice to customers, process payments and pack shelves with items to be sold. Duties The duties of …
  • Environmental engineer
    Environmental engineers integrate environmental and sustainable measures in developing projects of various natures. They seek to preserve natural resources and natural sites. They …
  • Biomedical scientist advanced
    Biomedical scientists advanced undertake advanced translational research in the biomedical science field and perform as educators of their professions or as other professionals. Ot…
  • Environmental technician
    Environmental technicians investigate sources of pollution and aid in the development of pollution prevention and environment protection plans. They take samples of soil, water or …
  • Elderly home manager
    Elderly home managers oversee, plan, organise and evaluate the provision of elderly care services for people who are in need of these services due to the effects of ageing.…

Related skills

 
Last updated on February 19, 2026

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