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Career Guidance Skills communication, collaboration and creativity S1.7 - obtaining information verbally S1.7.3 - listening and asking questions Listen actively
Description
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 130 occupations
- Optional in 21 occupations
- Total: 151 occupations
- Most common in: ISCO major group 2 (Professionals)
Essential for
- PhysiotherapistPhysiotherapists are autonomous health professionals who are responsible for developing, maintaining or restoring motor function and movement throughout the lifespan using evidence…
- Legal guardianLegal guardians legally assist and support minor children, mentally disabled persons or incapacitated older adults in their personal life. They can manage their property, help with…
- Recruitment consultantA Recruitment Consultant is a professional who connects employers with suitable job candidates, helping businesses fill vacancies with qualified talent while supporting individuals…
- Paramedic in emergency responsesParamedics in emergency responses provide emergency care to sick, injured, and vulnerable persons in emergency medical situations, before and during transport to a medical facility…
- Child care social workerChild care social workers provide social services to children and their families in order to improve their social and psychological functioning. They aim to maximize family's well-…
- Audio describerAn audio describer is a professional who provides aural descriptions of visual elements in various media formats, such as films, television programs, theater performances, and exhi…
- Call centre agentCall centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and…
- Customer service representativeCustomer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding custom…
- Consultant social workerConsultant social workers deliver high quality social work services by contributing to the development and improvement of social work and social care practice. They contribute to p…
- Specialist nurseSpecialist nurses promote and restore people's health, and diagnose and care within a specific branch of the nursing field. Examples of such specialist nursing jobs include but are…
- Education welfare officerEducation welfare officers address the social and psychological well-being of students. They counsel students concerning their personal issues that affect their school behaviour, p…
- Foster care support workerFoster care support workers assist and support mentally or physically abused children to be legally separated from their parents. They help them to recover by placing them in appro…
- Educational counsellorEducational counsellors provide practical and emotional support to students in a educational institution, either in small groups, classrooms, or individually. They function as an a…
- Child welfare workerChild welfare workers provide early intervention and support to children and their families in order to improve their social and psychological functioning. They aim to maximise the…
- Academic support officerAcademic support officers provide assistance to students with learning problems and act as the main point of contact for these students. They make sure extra tuition and educationa…
- Biomedical scientistBiomedical scientists perform all laboratory methods required as part of medical examination, treatment and research activities, particularly clinical-chemical, haematological, imm…
- Maternity support workerMaternity support workers work together in a team with midwives and health professionals within the occupational fields of nursing and midwifery. They assist midwives and women in …
- MediumMediums claim to act as communicators between the natural world and the spiritual world. They convey statements or images which they claim have been provided by spirits and t…
- Advanced nurse practitionerAdvanced nurse practitioners are in charge of promoting and restoring patients` health, providing diagnosis and care in advanced settings, coordinating care within areas of chronic…
- Car leasing agentCar leasing agents represent businesses involved in financing vehicles, offering appropriate leasing schemes and additional services related to the vehicle. They document transacti…
- Social work practice educatorSocial work practice educators teach, supervise and assess social work students prior, during and after they have obtained their degree. They contribute to their placement and have…
- Gerontology social workerGerontology social workers provide assistance to elderly individuals and their families helping them to cope with their biopsychosocial needs. They help connecting the elderly with…
- Learning mentorLearning mentors support underperforming students both inside and outside of the classroom in order to increase their academic success. They assist students experiencing (multiple)…
- Music therapistMusic therapists use music-therapeutic interventions to treat patients with behavioural disorders and pathogenic conditions to prevent, mitigate or eliminate symptoms and to change…
- Child day care workerChild day care workers provide social services to children and their families in order to improve their social and psychological functioning. They aim to maximise family's well-bei…
- Herbal therapistHerbal therapists use herbal medicine to relief pain and treat illnesses such as allergies, chronic physical conditions or stress-related conditions. They study the properties and …
- Food technologistA Food Technologist is a science-based professional responsible for ensuring the safety, quality, nutritional value, and taste of food products. They are involved in the research, …
- Youth offending team workerYouth offending team workers support young offenders by preventing them from reoffending, counselling them for behavioural changes, referring them to agencies that provide housing,…
- Family support workerFamily support workers provide emotional and practical help and advice to families that go through difficulties such as addictions, disabilities, sickness, imprisoned parents, mari…
- Residential childcare workerResidential childcare workers counsel and support children who have physical or mental disabilities. They monitor their progress and provide them with care in a positive living env…
- BarberBarbers cut, trim, taper and style men's hair. They also remove facial hair by shaving the specific area. Barbers use tools such as scissors, clippers, razors and combs. They…
- Housing support workerHousing support workers provide support and assistance to elderly, people with a physical impairment or learning disability, homeless people, ex-drug addicts, ex-alcohol addicts or…
- Educational psychologistEducational psychologists are psychologists employed by educational institutions to provide psychological and emotional support to students in need. They are specialised in the pro…
- Social work assistantSocial work assistants are practice-based professionals who promote social change and development, social cohesion, and the empowerment and liberation of people. They interact with…
- Residential home older adult care workerResidential home older adult care workers counsel and support the elderly who have physical or mental disabilities. They monitor their progress and provide them with care in a posi…
- PsychologistPsychologists study the behaviour and mental processes in humans. They provide services to clients who deal with mental health issues and life issues such as bereavement, relations…
- Social counsellorSocial counsellors provide support and guidance to individuals in the social work area, to help them solve specific problems in their personal life. It involves addressing personal…
- Mental health support workerMental health support workers assist and provide treatment to people with mental, emotional, or substance abuse problems. They focus on personalised cases and monitor their clients…
- Public housing managerPublic housing managers develop strategies for the improvement of housing policy in a community, as well as providing social housing to those in need. They identify housing needs a…
- Career guidance advisorCareer guidance advisors provide guidance and advice to adults and students on making educational, training and occupational choices and assist people in managing their careers, th…
- Drug and alcohol addiction counsellorDrug and alcohol addiction counsellors provide assistance and counselling to individuals and families dealing with drug and alcohol addictions, monitoring their progress, advocatin…
- Nuclear medicine radiographerNuclear Medicine Radiographers plan, prepare and perform nuclear medicine examinations, post-processing and treatment with a wide range of equipment and techniques using X-rays, ma…
- Taxi controllerTaxi controllers take bookings, dispatch vehicles, and are responsible for coordinating drivers while maintaining customer liaison. Duties The duties of a taxi controller include, …
- Rescue centre managerRescue centre managers supervise operations of a rescue centre, performing administrative duties and supervision of staff. They ensure that the centre operates according to policie…
- Emergency ambulance driverEmergency ambulance drivers use emergency vehicles to respond to medical emergencies and support the work of paramedics, move patients safely, take note of changes in the patient's…
- Wedding plannerWedding planners assist with all logistical details required concerning their client's wedding ceremony. Based on their client's requirements, they make arrangements for floral dec…
- Residential home young people care workerResidential home young people care workers provide assistance and support to young people who face complex emotional needs expressed in challenging behaviours. They support young …
- Emergency medical dispatcherEmergency medical dispatchers respond to urgent calls made to the control center, take information about the emergency situation, the address and other details and dispatch the nea…
- Exhibition curatorExhibition curators organise and display artworks and artefacts. They work in and for museums, art galleries, museums for science or history, libraries and archives, and in other c…
- Clinical social workerClinical social workers provide therapy, counselling, and intervention services to clients. They treat clients with personal struggles, namely mental illness, addiction, and abuse,…
- Homelessness workerHomelessness workers provide on-the-spot assistance, counselling and advice to people who have housing problems or live on the streets. They present them with services available to…
- OpticianOpticians help to improve and correct an individual's vision according to prescriptions provided by a specialised doctor in ophthalmology or an optometrist. They fit spectacle lens…
- Hospital social workerHospital social workers provide counselling to patients and their families helping them to better cope with the illness, the emotions surrounding diagnosis, and with social and fin…
- AromatherapistAromatherapists use essential oils extracted from herbal products at the level of the interface skin and mucous membranes to improve the clients` well-being. They treat a variety o…
- Crisis situation social workerCrisis situation social workers provide emergency support and assistance to persons with physical or mental disorders by addressing their distress, impairment, and instability. The…
- RadiographerRadiographers use a range of technologies to examine, treat and care for patients. They work in the fields of Medical Imaging, Radiotherapy and Nuclear Medicine and apply ionising …
- Dental technicianDental technicians manufacture dental custom-made devices like bridges, crowns, dentures, and appliances under the supervision of dental practitioners, following their directions a…
- OrthoptistOrthoptists diagnose and treat anomalies of binocular vision. They examine, assess, and treat vision impairments, squint, amblyopia, and eye motility disorders. Orthoptists apply t…
- Passenger fare controllerPassenger fare controllers collect tickets, fares, and passes from passengers. They answer questions from passengers concerning transport rules, station, and timetable information.…
- Dance therapistA Dance Therapist is a mental health professional who uses dance and movement as therapeutic tools to enhance the emotional, cognitive, physical, and social integration of individu…
- Residential home adult care workerResidential home adult care workers counsel and support vulnerable adults with physical or mental disabilities or addiction issues. They monitor their progress and provide them wit…
- Pharmacy technicianPharmacy technicians, under the supervision of a pharmacist, check incoming goods, control stock, handle and store pharmaceuticals properly. Where permitted by national rules, they…
- PharmacistPharmacists prepare, dispense, and provide prescriptions for, over the counter medication. They offer clinical information on medicines, report suspected adverse reactions, and&nbs…
- Diagnostic radiographerDiagnostic radiographers plan, prepare and perform diagnostic imaging examinations and post-processing with a wide range of equipment and techniques using X-rays, strong magnetic f…
- Speech and language therapistSpeech and language therapists focus on the etiology, assessment, diagnosis, treatment, and prevention of communication and swallowing disorders in people of all ages to help them …
- Traditional Chinese medicine therapistTraditional Chinese medicine therapists use alternative medicine approaches to cure illnesses in all its forms. They also use various therapies, such as herbal medicines, acupunctu…
- Occupational therapy assistantOccupational therapy assistants support occupational therapists by working with people and communities to enhance their ability to engage in the occupations they want to, need to, …
- Family planning counsellorFamily planning counsellors provide support and counselling to adults and adolescents on issues such as reproduction, contraceptive methods, pregnancy or termination of pregnancy, …
- Community care case workerCommunity care case workers perform assessment and care management. They organise domiciliary services to support vulnerable adults who are living with physical impairment or conva…
- Nurse assistantHealthcare assistants work in teams of nurses within the occupational fields of nursing, social care, clinical care and care of people of all age-groups. Healthcare assistants assi…
- DietitianDietitians assess specific nutritional requirements of populations or individuals throughout their lives and translate this into advice which will maintain, reduce risk to, or rest…
- Nurse responsible for general careA nurse responsible for general care is a health care professional qualified to practise nursing both individually and in cooperation with others. Nurses responsible for general ca…
- Social care workerSocial care workers provide support and help people with care services. They help people to live full and valued lives in the community. They assist babies, young children, adolesc…
- Specialist pharmacistSpecialist pharmacists provide specialist services for companies in the pharmacy industry and in hospital pharmacies. The role of the specialist pharmacist varies throug…
- Intercultural communication consultantIntercultural communication consultants specialise in social interaction between parties of different cultures, advise organisations on international interactions in order to optim…
- Victim support officerVictim support officers provide assistance and counselling to people who were victim of or have witnessed crimes such as sexual assault, domestic abuse or anti-social behaviour. Th…
- Prosthetist-orthotistProsthetist-orthotists design and custom fit prostheses and orthoses for individuals who are missing a limb from accident, disease, or congenital conditions or for individuals who …
- MidwifeMidwives assist women in childbirth by providing the necessary support, care, and advice during pregnancy, labour, and the postpartum period, conducting births and providing care f…
- Family social workerFamily social workers provide emotional and practical help and advice to families that go through difficulties such as addictions, disabilities, sickness, imprisoned parents, marit…
- Railway passenger service agentRailway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, …
- Health psychologistHealth psychologists deal with the various aspects of health related behaviour of individuals and groups, by helping individuals or groups prevent illness and promote healthy behav…
- Military welfare workerMilitary welfare workers assist families in coping with the deployment in the military of a family member by supporting them through the adjustment process of leaving and returning…
- Criminal justice social workerCriminal justice social workers tackle criminal behaviour and reduce risk of reoffending by promoting and establishing programs to prevent crime within communities. They assist in …
- Disability support workerDisability support workers provide personal assistance and support to individuals of all ages with disability conditions, either intellectual or physical disabilities. They work wi…
- Marriage counsellorMarriage counsellors support and guide couples and families that are going through crises such as depression, substance abuse and relationship problems. They help improving their c…
- Hospital porterHospital porters are professional healthcare assistants who transport people on stretchers around the hospital site, as well as and items. Duties Hospital porters typically do the …
- Advanced physiotherapistAn advanced physiotherapist is a highly skilled healthcare professional who has undergone additional training, gained extensive clinical experience, and often specializes in a part…
- OsteopathAn osteopath is an individual who has completed an appropriate education in osteopathy and continues to demonstrate the required standards. (example: CEN Standard) Osteopaths provi…
- Mental health social workerMental health social workers assist and provide counselling to people with mental, emotional, or substance abuse problems. They focus on providing personalised support to cases and…
- Migrant social workerMigrant social workers provide advice to migrants in order to guide them through the necessary steps of integration, namely living and working in a foreign country. They explain el…
- Academic advisorAcademic advisors assist students, at post-secondary level, in recognising and achieving their educational goals. They advise students on their schedule selection of school program…
- Specialist biomedical scientistSpecialist biomedical scientists lead a department or specialist area, working as a diagnostic partner with a clinical team (investigating and diagnosing patient illnesses like dia…
- PsychotherapistPsychotherapists assist and treat healthcare users with varying degrees of psychological, psychosocial, or psychosomatic behavioural disorders and pathogenic conditions by means of…
- Food technicianFood technicians assist food technologists in developing processes for manufacturing foodstuffs and related products based on chemical, physical, and biological principles. Th…
- Social work supervisorSocial work supervisors manage social work cases by investigating alleged neglect or abuse cases. They make family dynamics assessment and provide assistance to sick people or with…
- Youth workerYouth workers assist and counsel young people helping them to reach their full potential by facilitating their personal, social and educational growth. They are also involved in ma…
- Sexual violence counsellorSexual violence counsellors provide support services, crisis care services and counselling to women and adolescents who have been directly or indirectly exposed to sexual assault a…
- Dental chairside assistantDental chairside assistants support dental practitioners in clinical treatments, as preparation and helping in practical execution and follow-up, and administrative tasks under sup…
- Palliative care social workerPalliative care social workers provide assistance and counselling to patients with a chronic or a terminal disease and their families with the practical arrangements. They arrange …
- OptometristOptometrists examine and test eyes to identify abnormalities, visual problems, or diseases. They prescribe and fit lenses such as spectacles and contacts, and offer advice on visua…
Optional for
- Land-based machinery technicianLand-based machinery technicians maintain, overhaul and repair agricultural equipment and machinery. Other titles The following job titles also refer to land-based machinery t…
- Medical administrative assistantMedical administrative assistants work very closely with health professionals. They provide office support such as correspondence, fixing appointments and answering queries of pati…
- Campaign canvasserCampaign canvassers operate on field level to persuade the public to vote for the political candidate they represent. They engage in direct conversation with the public in public p…
- Home care aideHome care aides provide personal assistance and promote autonomy, on a daily basis to individuals who are unable to take care of themselves due to illness, ageing or disability.…
- Rental service representativeRental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments. Other titles T…
- Vehicle rental agentVehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments. Duties Vehicl…
- Audiology technicianAudiology technicians create and service hearing aids and hearing protection products. They dispense, fit and provide hearing aids for those who need them. Duties The duties of an …
- Hairdresser assistantHairdresser assistants clean the hair of clients, apply hair conditioner and dying treatment in a beauty salon. They apply shampoo, rub scalp and rinse the hair. They may also…
- Civil registrarCivil registrars collect and record acts of birth, marriage, civil partnership and death. Duties Civil registrars typically do the following: interview parents and relatives after …
- Environmental programme coordinatorEnvironmental programme coordinators develop programmes for the improvement of environmental sustainability and efficiency within an organisation or institution. They inspect sites…
- Customs officerCustoms officers combat the importation of illegal goods, firearms, drugs or other dangerous or illegal items while checking the legality of items brought across national borders. …
- Hospital pharmacistHospital pharmacists prepare, dispense and provide medication to patients in hospitals. They collaborate with healthcare personnel such as doctors and nurses to treat patients and …
- Train driverTrain drivers operate trains providing passenger or cargo transport services. They are responsible for driving the locomotive in safe manner, respecting all relevant safety, o…
- Activism officerActivism officers promote or hinder social, political, economic or environmental change by using different tactics such as persuasive research, media pressure or public campaigning…
- After-sales service technicianAn After-Sales Service Technician is responsible for providing technical support and service to customers who have purchased products, ensuring they function correctly and meet the…
- Airport operations officerAirport operations officers perform supervisory and administrative work monitoring operational activities on an assigned shift at a large airport. They ensure the safe take-off and…
- Sales assistantSales assistants represent the direct contact with clients. They provide general advice to customers, process payments and pack shelves with items to be sold. Duties The duties of …
- Environmental engineerEnvironmental engineers integrate environmental and sustainable measures in developing projects of various natures. They seek to preserve natural resources and natural sites. They …
- Biomedical scientist advancedBiomedical scientists advanced undertake advanced translational research in the biomedical science field and perform as educators of their professions or as other professionals. Ot…
- Environmental technicianEnvironmental technicians investigate sources of pollution and aid in the development of pollution prevention and environment protection plans. They take samples of soil, water or …
- Elderly home managerElderly home managers oversee, plan, organise and evaluate the provision of elderly care services for people who are in need of these services due to the effects of ageing.…
Related skills
- Accept own accountability
- Promote inclusion
- Apply organisational techniques
- Work in a multicultural environment in health care
- Adhere to organisational guidelines
- Relate empathetically
- Legal requirements in the social sector
- Communicate professionally with colleagues in other fields
- Follow health and safety precautions in social care practices
- Manage social crisis
- Communicate with social service users
- Deliver social services in diverse cultural communities
Last updated on February 19, 2026
