Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
The following job titles also refer to rental service representative:
rental sales assistant
rental sales supervisor
rental service manager
rental service worker
rental service desk agent
rental service assistant
rental sales desk supervisor
rental service team leader
rental sales desk agent
rental service supervisor
rental sales manager
rental service desk clerk
rental sales team leader
rental sales worker
rental service desk supervisor
rental sales desk clerk
A high school diploma is generally required to work as a rental service representative.
ISCO skill level
ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:
- the nature of the work performed in an occupation in relation to the characteristic tasks and duties
- the level of formal education required for competent performance of the tasks and duties involved and
- the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.
Rental service representative is a Skill level 2 occupation.
Rental service representative career path
These occupations, although different, require a lot of knowledge and skills similar to rental service representative.
rental service representative in agricultural machinery and equipment
rental service representative in air transport equipment
rental service representative in cars and light motor vehicles
rental service representative in construction and civil engineering machinery
rental service representative in machinery, equipment and tangible goods
Long term prospects
These occupations require some skills and knowledge of rental service representative. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of rental service representative with a significant experience and/or extensive training.
import export specialist in machinery, industrial equipment, ships and aircraft
wholesale merchant in machinery, industrial equipment, ships and aircraft
ICT help desk agent
import export specialist in office machinery and equipment
department store manager
Essential knowledge and skills
This knowledge should be acquired through learning to fulfill the role of rental service representative.
- Financial capability: Financial operations such as calculations, cost estimations, budget management taking relevant commercial and statistical data into account such as data for materials, supplies and manpower.
- Product comprehension: The offered products, their functionalities, properties and legal and regulatory requirements.
- Company policies: The set of rules that govern the activity of a company.
Essential skills and competences
These skills are necessary for the role of rental service representative.
- Guarantee customer satisfaction: Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
- Perform multiple tasks at the same time: Execute multiple tasks at the same time, being aware of key priorities.
- Communicate with customers: Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
- Apply numeracy skills: Practise reasoning and apply simple or complex numerical concepts and calculations.
- Assist customers: Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
- Identify customer’s needs: Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Handle rental overdues: Identifying rental delays of return and applying the appropriate measures such as additional payment and adjust availability of rentable items.
- Record customers’ personal data: Gather and record customers’ personal data into the system; obtain all signatures and documents required for rental.
- Process payments: Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
- Achieve sales targets: Reach set sales goals, measured in revenue or sold units. Reach the target within a specific timeframe, prioritise sold products and services accordingly and plan in advance.
- Maintain inventory of rented items: Compose and keep up-to-date inventory of all the multimedia items rented to customers.
- Manage claims process: Manage the relation with an insurer related to its obligation to receive, investigate and act on a claim filed by an insured.
- Have computer literacy: Utilise computers, IT equipment and modern day technology in an efficient way.
- Provide customers with price information: Provide customers with accurate and up-to-date information about charges and price rates.
- Provide customer follow-up services: Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
- Review completed contracts: Review content and check accuracy of completed contracts.
- Process data: Enter information into a data storage and data retrieval system via processes such as scanning, manual keying or electronic data transfer in order to process large amounts of data.
- Work independently in rental services: Perform tasks such as communicating with customers, answering the telephone, renting out products, resolving technical issues without the guidance or support of others, taking decisions autonomously and assuming responsibility for them.
- Handle financial transactions: Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
Optional knowledge and skills
This knowledge is sometimes, but not always, required for the role of rental service representative. However, mastering this knowledge allows you to have more opportunities for career development.
- Credit card payments: The methods involving payment done through credit cards.
- Types of aircraft: The various types of aircraft, their functionalities, properties and legal and regulatory requirements.
- Office equipment: The offered office machinery and equipment products, its functionalities, properties and legal and regulatory requirements.
- Contract law: The field of legal principles that govern written agreements between parties concerning the exchange of goods or services, including contractual obligations and termination.
- Agricultural equipment: The offered agricultural machinery and equipment products, their functionalities, properties and legal and regulatory requirements.
- Types of maritime vessels: Know a large variety of maritime vessels and their characteristics and specifications. Use that knowledge to ensure that all security, technical, and maintenance measures are taken into account in their supply.
- Machinery products: The offered machinery products their functionalities, properties and legal and regulatory requirements.
- Industrial tools: The tools and equipment used for industrial purposes, both power and hand tools, and their various uses.
- Mining, construction and civil engineering machinery products: The offered mining, construction and civil engineering machinery products, their functionalities, properties and legal and regulatory requirements.
Optional skills and competences
These skills and competences are sometimes, but not always, required for the role of rental service representative. However, mastering these skills and competences allows you to have more opportunities for career development.
- Create solutions to problems: Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
- Operate cash point: Count the money; balance cash drawer at the end of the shift; receive payments and process payment information; use scanning equipment.
- Speak different languages: Master foreign languages to be able to communicate in one or more foreign languages.
- Use different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
- Build rapport with people from different cultural backgrounds: Understand and create a link with people from different cultures, countries, and ideologies without judgements or preconceptions.
- Facilitate official agreement: Facilitate an official agreement between two disputing parties, ensuring that both parties agree on the resolution which has been decided on, as well as writing the necessary documents and ensuring both parties sign it.
- Manage contracts: Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.
- Use customer relationship management software: Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
- Listen actively: Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
- Communicate by telephone: Liaise via telephone by making and answering calls in a timely, professional and polite manner.
- Show diplomacy: Deal with people in a sensitive and tactful way.
- Manage theft prevention: Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
ISCO group and title
5249 – Sales workers not elsewhere classified