Communicate with customers

Description

Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.

Alternative labels

talk with customers
communicate with clients
help customers
respond to customer requests
assist customers
interact with customers
respond to customers
provide customer service
interact with clients
engage with customers
supply customer service

Skill type

skill/competence

Skill reusability level

cross-sector

Relationships with occupations

Essential skill

Communicate with customers is an essential skill of the following occupations:

Rental service representative in machinery, equipment and tangible goods: Rental service representatives in other machinery, equipment and tangible goods are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Bus driver: Bus drivers operate buses or coaches, take fares, and look after passengers.
Tram driver: Tram drivers operate trams, take fares, and look after passengers.
Telecommunications technician: Telecommunications technicians install, test, maintain and troubleshoot telecommunications systems. They repair or replace defective devices and equipment and maintain a safe working environment and a complete inventory of supplies. They also provide user or customer assistance.
 
Delivery driver: Delivery drivers transport goods and packages to specified locations by motocycle, car or van. They load and unload goods according to schedule, ensure proper handling of packages, follow directions and plan the best route to each destination.
ICT help desk manager: ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.
Customer service representative: Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Commercial sales representative: Commercial sales representatives represent a company in selling and providing information on goods and services to businesses and organisations.
Masseur/masseuse: Masseurs/masseuses perform massages to help their clients relax and de-stress according to their preferences. They use appropriate massages, equipment and oils and also instruct their clients on techniques to improve relaxation.
Chemical application specialist: Chemical application specialists develop chemical products according to the needs and expectation of the clients. They conduct development of formulas and processes of formulation as well as evaluation of the efficiency and performances of the formulations.
Locker room attendant: Locker room attendants assist customers in handling personal items and articles in changing rooms, usually in sports or theatre areas. They also maintain the overall cleanliness of the designated areas and help with lost and found issues.
Pest management worker: Pest management workers identify, eliminate and repel pests by applying specific chemical solutions, setting traps and other equipment to control pests such as rats, mice and cockroaches. They apply pesticides and clean and remove pests after extermination. Their tasks might include elimination of fungi, moisture or insects. They inform and advise clients, residents and facility owners on after care and preventive methods to keep away pests.
Cloak room attendant: Cloak room attendants ensure that clients’ coats and bags are safely deposited within the cloak room. They interact with clients to receive their articles, exchange tickets for their corresponding items, and return them to their owners. They might assist with requests and complaints.
Ship planner: Ship planners manage the performance of a vessel. They ensure the safety of the vessel and its cargo, its operationality and link available vessels to available cargos in order to maximise the profitability of the voyages. They ensure that each container ship is loaded to its optimal capacity, while keeping berth times and handling costs to a minimum. They also plan the maintenance and overhaul of the ship, as well as the crew needed.
Rental service representative in personal and household goods: Rental service representatives in personal and household goods are in charge of renting out equipment and determining specific periods of usage. Personal and household goods are all goods use within households, such as bedroom furniture and linen and kitchen furniture, machinery and materials. Rental service representatives in personal and household goods document transactions, insurances and payments.
Carriage driver: Carriage drivers tranport passengers in horse-drawn carriages. They ensure passengers’ safety and care for the horses.
Technical sales representative in agricultural machinery and equipment: Technical sales representatives in agricultural machinery and equipment act for a business to sell its merchandise while providing technical insight for customers.
Bank teller: Bank tellers deal most frequently with customers of the bank. They promote the banks products and services, and provide information about the customers personal accounts and related transfers, deposits, savings etc. They order bank cards and checks for the customers, receive and balance cash and checks and ensure compliance with internal policies. They work on client accounts, deal with payments and manage the use of vaults and safe deposit boxes
Equine dental technician: Equine dental technicians provide routine equine dental care, using appropriate equipment in accordance with national legislation.

Gaming inspector: Gaming inspectors, have the ability to deal and inspect all the respective games and carry out all gaming operations to the highest possible standards of efficiency, security and customer service in accordance with company procedures and current legislation. Their responsibility is to oversee all the irrespective games played, and ensure that rules are adhered to and players don’t cheat. They are responsible for the maintenance of the equipment and handle all customer questions and complaints.
Car leasing agent: Car leasing agents represent businesses involved in financing vehicles, offering appropriate leasing schemes and additional services related to the vehicle. They document transactions, insurances and instalments.
Rental service representative: Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Trolley bus driver: Trolley bus drivers operate trolley buses or guided buses, take fares, and look after passengers.
Bicycle courier: Bicycle couriers collect and deliver packages and mail by bicycle.
Vehicle rental agent:
Vehicle rental agents represent businesses involved in renting out vehicles and determine short periods of usage. They document transactions, insurances and payments.

Lottery cashier: Lottery cashiers exchange the registration of set of numbers or symbols for money and give tickets to the players. They pay out prizes and obtain customers’ signatures and identification. They audit and count money in the cash register, enforcing regulations to prevent money laundering.
Swimming facility attendant: Swimming facility attendants handle the daily activities of a swimming facility such as a swimming pool, beach and lake. They clean the facility, maintain a good attitude towards the clients and ensure the overall safety within the facility.
Technical sales representative in hardware, plumbing and heating equipment: Technical sales representatives in hardware, plumbing and heating equipment act for a business to sell its merchandise while providing technical insight for customers.
Print studio supervisor: Print production supervisors organise the activity of one or more teams of machine operators in printing, binding of books and finishing of printed materials. They aim to optimise production processes.
Securities trader: Securities traders purchase and sell securities such as stocks, bonds and shares on their own account or on their employers account based on their expertise in the financial markets. They monitor the performance of the securities traded, assessing their stability or speculative tendancies. Securities brokers calculate the securities price and place orders. They record and file all securities transactions and take care of their financial documents.
Rental service representative in water transport equipment: Rental service representatives in water transport equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Debt collector: Debt collectors compile debt owned to the organisation or third parties, mostly in cases when the debt is past its due date.

Technical sales representative in mining and construction machinery: Technical sales representatives in mining and construction machinery act for a business to sell its merchandise while providing technical insight for customers.
Rental service representative in office machinery and equipment: Rental service representatives in office machinery and equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Rental service representative in air transport equipment: Rental service representatives in air transport equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Financial trader: Financial traders buy and sell financial products such as assets, shares and bonds for private clients, banks or companies. They monitor the financial markets closely and aim to maximise profit and to minimise risk through their transactions.
Ticket issuing clerk: Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers’ needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Pawnbroker: Pawnbrokers offer loans to clients by securing them with personal objects or items. They assess the personal items given in exchange for the loan, they determine their value and amount of loan available and keep track of inventory assets.
Wedding planner: Wedding planners assist with all logistical details required concerning their client’s wedding ceremony. Based on their client’s requirements, they make arrangements for floral decorations, wedding venue and catering, guest invitations, etc., coordinating activities both before and during the wedding.
Post office counter clerk: Post office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial products.
Office clerk: Office clerks are responsible for performing clerical and administrative duties in an office setting and support of business operations within a department. They assist all the administrative staff, secretaries, and assistants by sorting mail, filing forms and documents, answering phones, greeting clients, scheduling meetings, and serving drinks.
Technical sales representative in electronic and telecommunications equipment: Technical sales representatives in electronic and telecommunications equipment act for a business to sell its merchandise while providing technical insight for customers.
Taxi driver: Taxi drivers operate a licensed private passenger transportation vehicle, looking after customers, taking fares and managing vehicle servicing.
Ground steward/ground stewardess: Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.
Client relations manager:
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Passenger fare controller: Passenger fare controllers collect tickets, fares, and passes from passengers. They answer questions from passengers concerning transport rules, station, and timetable information.
Pharmacy technician: Pharmacy technicians, under the supervision of a pharmacist, check incoming goods, control stock, handle and store pharmaceuticals properly. Where permitted by national rules, they dispense medication and provide advice on their appropriate use.
Pharmacist: Pharmacists prepare, dispense, and provide prescriptions for, over the counter medication. They offer clinical information on medicines, report suspected adverse reactions, and provide personalised support to patients. Pharmacists formulate and test medications in laboratories, and store, preserve, and distribute them.
Usher: Ushers assist visitors by showing their way in a big building such as a theatre, stadium or concert hall. They check visitors’ tickets for authorized access, give directions to their seats and answer questions. Ushers may take on security monitoring tasks and alert security personnel when required.
Train driver: Train drivers operate trains providing passenger or cargo transport services. They are responsible for driving the locomotive in safe manner, respecting all relevant safety, operational and communication regulations, and have full responsibility for the safety of passengers and cargo. The task involves cooperation and communication with the relevant staff under the infrastructure manager, as well as with staff on board the train.
Parking valet: Parking valets provide assistance to clients by moving their vehicles to a specific parking location. They may also help with handling clients’ luggage and provide information on parking rates. Parking valets maintain a friendly attitude towards their clients and follow company policies and procedures.

Rental service representative in construction and civil engineering machinery: Rental service representatives in construction and civil engineering machinery are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Move manager: Move managers coordinate all the resources and activities comprised in moving services. They work together with clients to define the requirements of the service and adapt it to their demands. They manage communication with shipping companies, planners, and movers to assure compliance, business efficiency, and client satisfaction.
Investment fund management assistant: Investment fund management assistants provide clients with financial planning advice on financial products and serve as the main contact point for new and old clients. They assist and perform preparatory work in the creation and administration of funds and help with the implementation of fund management decisions made by the portfolio or fund manager.
Massage therapist: Massage therapists provide therapeutic massage treatments to improve the well-being of their clients. They perform a variety of massage types such as shiatsu and swedish massage, according to their client’s needs and preferences.
Casino cashier: Casino cashiers exchange tokens, coins or chips for money. They arrange pay-outs and obtain customers’ signatures and identification. They audit and count money in a cash register, enforcing money laundering regulations.
Interior landscaper: Interior landscapers design, install, manage and maintain indoor green spaces to customer requirements.
After-sales service technician: After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
Insurance clerk: Insurance clerks perform general clerical and administrative duties in an insurance company, other service institution, for a self-employed insurance agent or broker or for a government institution. They offer assistance and provide information about insurances to customers and they manage the paperwork of insurance agreements.
Railway sales agent: Railway sales agents provide service to customers who visit the ticket counter. They provide information, handle ticket reservations, sales and refunds. They also carry out clerical duties such as maintaining the daily ticket sales balance sheet. They handle requests for seat reservations and examine diagram charts of each car on train to verify the available space on the specified train.
Tourist information officer: Tourist information officers provide information and advice to travellers about local attractions, events, travelling and accommodation.
Chief conductor: Chief conductors are responsible for the safe performance of all operational tasks on board of passenger trains outside the drivers cab, such as supervising safe opening and closing of the train’s doors. They supervise and ensure the continuous care for the safety of passengers, especially in the case of technical incidents and emergency situations. They ensure the operational communication to the driver and to traffic control staff as defined in operational regulations. In case of several staff members attending the train, they supervise the team of conductors. They also provide commercial activities such as ticket control and selling, and provide support and information to passengers, and provide gastronomic services.
 
Rental service representative in trucks: Rental service representatives in trucks are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Private chef: Private chefs comply with food and sanitation rules to prepare meals for their employers. They take into consideration the employer’s intolerances to specific ingredients or their preferences and cook the meals in the employer’s home. Private chefs may also be asked to organise small dinner parties or other types of celebrations for special occasions.
Intermodal logistics manager: Intermodal logistics managers manage and oversee commercial and operational aspects of intermodal logistics for an organisation.
Moving truck driver: Moving truck drivers operate lorries or trucks intended for relocating and transporting goods, belongings, machinery, and others. They assist in placing goods in the truck for efficient use of space and security compliance.
Rental service representative in recreational and sports goods: Rental service representatives in recreational and sports goods are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
ICT help desk agent: ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.
Shiatsu practitioner: Shiatsu practitioners provide health maintenance, health education, whole health evaluation and recommendations for wellbeing, and treatment of certain illness through energetic evaluation of the body’s life energy system (Ki) and regulation of the life energy system through various energetic and manual techniques.
Tour operator representative: Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.
Motorcycle delivery person: Motorcycle delivery persons perform the transportation of all kinds of packets containing objects, loose pieces, prepared meals, medications and documents that require special treatment in terms of urgency, value or fragility. They transport and deliver their packets by motorcycle.
Technical sales representative in machinery and industrial equipment: Technical sales representatives in machinery and industrial equipment act for a business to sell its merchandise while providing technical insight for customers.
Customer contact centre information clerk: Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company’s or oganisation’s services, products and policies.
Rental service representative in agricultural machinery and equipment: Rental service representatives in agricultural machinery and equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Construction general contractor: Construction general contractors take on the responsibility to deliver a construction project. They participate on bid processes for construction projects and hire subcontractors to deliver the different stages of the construction process from beginning to completion. They make sure subcontractors hold up their part of the agreement and work in the construction site to make sure the project is delivered in time and according to agreed standards.
Kennel supervisor: Kennel supervisors monitor the daily operations of the kennel under their supervision. They ensure that the pets kept in kennels are being properly handled and cared for. Kennel supervisors supervise the working staff and maintain contact with the owners of the pets while they drop off or pick up the pets.
Ticket sales agent: Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers’ queries and needs.
Technical sales representative in chemical products: Technical sales representatives in chemical products act for a business to sell its merchandise while providing technical insight for customers.
Roadside vehicle technician: Roadside vehicle technicians perform onsite repairs, tests and maintenance to roadside vehicles. They locate and travel to customers’ vehicles to provide services such as tyre replacements and engine repairs.
Pharmacy assistant: Pharmacy assistants perform general duties, such as stock management, serving at the cash desk, or performing administrative duties. They deal with the inventory within the pharmacy under the supervision of a pharmacist.
Property assistant: Property assistants perform several duties including administrative tasks in the real estate sector. They provide clients with financial information about properties and advise them, they schedule appointments and organise property viewings, they prepare contracts and assist in property valuation.
Telecommunications analyst: Telecommunications analysts review, analyse and evaluate an organisation’s telecommunications needs and systems. They provide training on the telecommunications system features and functionalities.
Mover: Movers are responsible for the physical handling of goods and belongings to be relocated or transported from one place to the other. They disassemble goods, machinery or belongings for transporting and assemble or install them in the new location. They ensure that objects are well protected and packed, secured and placed correctly in trucks and transports.
Technical sales representative: Technical sales representatives act for a business to sell its merchandise while providing technical insight for customers.
Consumer rights advisor: Consumer rights advisors aid consumers with complaints and provide advice and information on rights as a consumer after purchase of products or services. They monitor organisations to ensure compliance to consumer rights standards, and aid consumers in handling disputes.
Real estate leasing manager: Real estate leasing managers set up the lease or rental efforts of an apartment community and properties not in co-ownership and also manage the leasing staff. They produce, track and manage file leasing deposits and documents. They also oversee the lease administration and prepare tenancy budgets on an annual and monthly basis. They also actively promote the vacancies available in order to get new residents, show properties to potential tenants and are present to conclude contracts between landlords and tenants when dealing with private property.
Cabin crew instructor: Cabin crew instructors teach trainees all the matters regarding the operations in aircraft cabins. They teach, depending on the type of airplane, the operation carried out in the aircraft, the pre and post flight checks, the safety procedures, the service equipment, and client service procedures and formalities.
Lottery operator: Lottery operators run the day-to-day functions of lotteries. They verify and enter data into the system, prepare reports and assist the forwarding of company equipment. They operate the communication tools used. Operators install, tear down and maintain equipment.
Technical sales representative in the textile machinery industry: Technical sales representatives in the textile machinery industry act for a business to sell its merchandise while providing technical insight for customers.
Rental service representative in video tapes and disks: Rental service representatives in video tapes and disks are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Waste broker: Waste brokers act as mediating party between clients and waste management industries. They ensure the waste is collected from the client by a specialised professional, and transported to a waste mangement facility where it is processed.
Technical sales representative in office machinery and equipment: Technical sales representatives in office machinery and equipment act for a business to sell its merchandise while providing technical insight for customers.
Private chauffeur: Private chauffeurs transport their employers to a particular destination safely and on time. They use navigation devices to reach the destination in the shortest time possible, advise on weather and traffic conditions and comply with legal driving regulations.

Optional skill

Communicate with customers is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Integration engineer: Integration engineers develop and implement solutions which coordinate applications across the enterprise or its units and departments. They evaluate existing components or systems to determine integration requirements and ensure that the final solutions meet organisational needs. They reuse components when possible and assist management in taking decisions. They perform ICT system integration troubleshooting.
Specialised veterinarian: Specialised veterinarians are professionals with a comprehensive scientific education. They have the authority to carry out, in an independent, ethical and personally responsible capacity, all aspects of veterinary medicine, in the interest of the health and welfare of animals and public health in accordance with national and international legislation. In addition they need a recognized qualification and/or experience in a specific species and/or veterinary procedure.

Veterinary specialisms are generally classified according to species and/or procedures, for example:

Species covered may include equine and zoological animals
Procedures covered may include cardiology, orthopaedics

Current lists  of specialisms and details for the specific qualifications and experience required can be found at:
http://www.ebvs.org/
https://www.avma.org/Pages/home.aspx

You are advised to contact the relevant national regulatory body for further information.
Animal therapist: Animal therapists provide a therapeutic treatment following veterinary diagnosis or referral.
Medical device engineer: Medical device engineers design and develop medical-technical systems, installations, and equipment such as pacemakers, MRI scanners, and X-ray machines. They monitor the whole manufacturing process from concept design to product implementation. activities undertaken include, among others, designing product improvements, developing methods and techniques to evaluate design suitability, coordinating initial production, developing test procedures, and designing manufacturing diagrams.
Quantity surveyor: Quantity surveyors have under their helm complete management of the cost involved in building and construction projects from the inception of the project until the delivery. They strive for an efficient use of the resources whilst keeping an eye on quality, quality standards, and client’s requirements.
Clock and watchmaker: Clock and watchmakers make mechanical or electronic clocks and watches. They use precision hand tools or automated machinery to assemble the timing devices. Clock and watchmakers may also repair clocks or watches. They can work in workshops or in factories.
Medical records clerk:
Medical records clerks organise, keep up-to-date and archive patients` records for medical staff availability. They transfer medical information from a patient’s paper records to an electronic template.
Optical instrument assembler: Optical instrument assemblers read blueprints and assembly drawings to assemble lenses and optical instruments, such as microscopes, telescopes, projection equipment, and medical diagnostic equipment. They process, grind, polish, and coat glass materials, centre lenses according to the optical axis, and cement them to the optical frame. They may test the instruments after assembly.
Kennel worker: Kennel workers handle animals in kennels or catteries and provide care for pets. They feed the animals, clean their cages, look after ill or old animals, groom them and take them out for a walk.
Toilet attendant: Toilet attendants clean and maintain toilet facilities in accordance with company standards and policies. They use cleaning equipment to clean mirrors, floors, toilets and sinks. They perform the cleaning activities before, during and after operational service hours. Toilet attendants refill the facility with supplies as needed and maintain records of their daily operations.
Land-based machinery operator: Land-based machinery operators operate specialised equipment and machinery for agricultural production and maintenance of landscape.
Electromechanical drafter: Electromechanical drafters draw and create blueprints together with electromechanical engineers. They interpret the specifications and requirements made by the engineer and design electromechanical equipment and components.
Energy trader: Energy traders sell or buy shares of energy, sometimes from different sources. They analyse the energy market and investigate trends in prices to decide when to buy or sell shares and ensure the most profit. They make calculations, and write reports on energy trades procedures, and make predictions on the development of the market.
Electromagnetic engineer: Electromagnetic engineers design and develop electromagnetic systems, devices, and components, such as electromagnets in loudspeakers, electromagnetic locks, conducting magnets in MRI’s, and magnets in electric motors.
Imagesetter: Imagesetters process images and graphic templates by using phototypesetting machines. They optimise the templates for the best possible result by determining the right arrangement of text and image on the print sheet. The product is then set onto photo paper or film.
Electrical drafter: Electrical drafters support engineers in the design and conceptualisation of electrical equipment. They draft, with the support of specialised software, the specifications of a varied number of electrical systems such as voltage transformers, power plants, or energy supply in buildings.
Alternative animal therapist: Alternative animal therapists investigate sick or injured small and large animals and provide an alternative healing treatment. They may use homeopathy or acupuncture and other alternative medicines or methods to heal the animal. Alternative animal therapists also advise treatments which strengthen the self-healing powers of animals. 
Executive assistant: Executive assistants are advanced administrative professionals who work with top-level executives or in international facilities in various industries. They organise meetings, organise and maintain files, arrange travel, train staff members, communicate in other languages, and manage the day-to-day operations of the office.
Optical instrument repairer: Optical instrument repairers repair optical instruments, such as microscopes, telescopes, camera optics, and compasses. They test the instruments to ensure they function properly. In a military context they also read blueprints to be able to repair the instruments.
Meter reader: Meter readers visit residential and business or industrial buildings and facilities in order to note down the readings of the meters which measure gas, water, electricity and other utility uses. They forward the results to the client and to the supplier.
Financial manager: Financial managers handle all the matters in reference to the finance and investments of a company. They manage financial operations of companies such as the assets, liabilities, equity and cash flow aiming to maintain the financial health of the company and operative viability. Financial managers evaluate the strategic plans of the company in financial terms, maintain transparent financial operations for taxation and auditing bodies, and create the financial statements of the company at the end of the fiscal year.
Beauty salon manager: Beauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon managers set up and enforce salon rules and cleanliness guidelines. They are also in charge of promoting the salon to attract new clients.
Optoelectronic engineer: Optoelectronic engineers design and develop optoelectronic systems and devices, such as UV sensors, photodiodes, and LEDs. Optoelectronic engineering combines optical engineering with electronic engineering in the design of these systems and devices. They conduct research, perform analysis, test the devices, and supervise the research.
Coffee taster: Coffee tasters taste coffee samples in order to evaluate the features of the product or to prepare blending formulas. They determine the product’s grade, estimate its market value, and explore how these products may appeal to different consumer tastes. They write blending formulas for workers who prepare coffee products for commercial purposes.
Production supervisor: Production supervisors coordinate, plan and direct manufacturing and production processes. They are responsible for reviewing production schedules or orders as well as dealing with staff in these production areas.
Optical instrument production supervisor: Optical instrument production supervisors coordinate, plan and direct the optical instrument production process. They make sure the optical glass is processed properly and optical equipment is assembled according to specifications. They manage labourers working on the production line, oversee the quality of the assembled goods, and perform cost and resource management.
Bindery operator: Bindery operators tend machines that bind printed or unprinted paper into volumes using staples, twine, glue or other binding technologies.
ICT business analysis manager: ICT business analysis managers identify areas where information system changes are needed to support business plans and monitor the impact in terms of change management. They contribute to the general ICT functional requirements of the business organisation. ICT business analysis managers analyse business needs and translate them into ICT solutions.
Non-vessel operating common carrier: Non-vessel operating common carriers (NVOCC) are consolidators in ocean trades who will buy space from a carrier and sub-sell it to smaller ship­pers. They issue bills of lading, publish tariffs and otherwise conducts themselves as ocean common carriers.
Sensor engineer: Sensor engineers design and develop sensors, sensor systems and products that are equipped with sensors. They plan and monitor the manufacture of these products.
Aquaculture harvesting manager: Aquaculture harvesting managers control harvesting operations of aquatic organisms which entails understanding and knowledge of techniques and equipment used in harvesting processes.
Airline transport pilot: Airline transport pilots fly large aircrafts with a maximum take-off weight of more than 5700 kilograms, to transport passengers, mail, or freight on long or short-haul flights for leisure, business or commercial purposes. They have the overall responsibility for the safe and efficient operation of aircrafts and the safety of crew and passengers.
Industrial engineer: Industrial engineers design a vast array of production systems aiming to present efficient and effective solutions. They integrate a varied number of variables such as workers, technology, ergonomics, production flows, and product specifications for the design and implementation of production systems. They can specify and design for microsystems as well.
Specialised seller: Specialised sellers sell goods in specialised shops.
Prepress technician: Prepress technicians prepare printing processes by formatting, setting and composing text and graphics into a suitable form. This includes the capture of text and image and processing it electronically. They also prepare, maintain and troubleshoot printing presses.
Mechanical engineer: Mechanical engineers research, plan and design mechanical products and systems and supervise the fabrication, operation, application, installation and repair of systems and products. They research and analyse data.
ICT business development manager: ICT business development managers increase business opportunities for the organisation and develop strategies that will enhance the smooth running of the organisation, product development and product distribution. They negotiate prices and establish contract terms.
EBusiness manager: eBusiness managers create and execute a company’s electronic strategy plan for selling products and services online. They also improve data integrity, placement of online tools and brand exposure and monitor sales for companies that market products to customers using the internet. They collaborate with the marketing and sales management team using ICT tools to reach sales goals and provide accurate information and offerings to business partners.
Animal groomer: Animal groomers are in charge of grooming a range of animals, using the correct equipment, materials and methods. It includes use of appropriate and safe handling techniques and the promotion of good hygiene, health and welfare of the animal. 

Digital printer: Digital printers work with machines that print directly to the medium, without an intervening plate. Digital printers usually use laser or inkjet technology to print individual pages without lengthy or labour intensive technical steps intervening between the finished digital product and the print.
Import export specialist: Import export specialists have and apply deep knowledge of import and export goods including customs clearance and documentation. They declare goods that cross the border, inform customers about customs and give advice concerning disputes related to customs legislation. They prepare the documents needed and make sure they are delivered to customs. They check and process duty and make sure VAT payments are done as applicable.
Manufacturing manager: Manufacturing managers plan, oversee and direct the manufacturing process in an organisation. They ensure products and services are efficiently produced within the timeframe and budget given.
Office manager:
Office managers oversee the administrative work that clerical workers are commissioned to perform in various types of organisations or associations. They perform micromanagement and maintain a close view of administrative processes such as such as controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions. They report to managers within the same department or to general managers in companies, depending on their size.
Marketing manager: Marketing managers carry out the implementation of efforts related to the marketing operations in a company. They develop marketing strategies and plans by detailing cost and resources needed. They analyse the profitability of these plans, develop pricing strategies, and strive to raise awareness on products and companies among targeted customers.
Photonics engineer: Photonics engineers are concerned with the generation, transmission, transformation, and detection of light. They conduct research, design, assemble, test and deploy photonic components or systems in multiple application fields, from optical communications to medical instrumentation, material processing or sensing technology.
Electromechanical engineer: Electromechanical engineers design and develop equipment and machinery that use both electrical and mechanical technology. They make draughts and prepare documents detailing the material requisitions, the assembly process and other technical specifications. Electromechanical engineers also test and evaluate the prototypes. They oversee the manufacturing process.
Reprographics technician: Reprographics technicians are responsible for the full or partial process of reproduction of graphical documents through mechanical-driven or digital means, such as photography, scanning or digital printing. These activities are commonly performed for purposes of maintaining archives or other structured catalogues.
Robotics engineering technician: Robotics engineering technicians collaborate with engineers in the development of robotic devices and applications through a combination of mechanical engineering, electronic engineering, and computer engineering. Robotics engineering technicians build, test, install and calibrate robotic equipment.
Tooling engineer: Tooling engineers design new tools for manufacturing equipment. They prepare tooling quotation requests. They estimate costs and delivery time, manage tooling construction follow-up and supervise the routine maintenance of tools. They also analyse data to determine the cause of major tooling difficulties and develop recommendations and action plans for solutions.
Vehicle cleaner: Vehicle cleaners clean and polish surfaces of external parts and interiors of vehicles.
Animal shelter worker: Animal shelter workers provide animal care routine services at the animal shelter. They receive animals brought to the shelter, respond to calls about lost or injured animals, nurse animals, clean cages, handle papers for adoption of animals, transport animals to the veterinarian and maintain database with the animals present in the shelter.
Door supervisor: Door supervisors ensure that the people entering public places such as bars, restaurants and concert venues are suitable and that they do not represent potential problems. They enforce legal regulations by checking individuals’ legal age to enter a bar, manage crowds and emergencies, monitor dress codes and handle aggressive and abusive behaviours.
Postman/postwoman: Postmen/Postwomen deliver mails and parcel posts to residences and businesses. They perform mail delivery and collect signatures from the recipients. They perform other duties in connection with mail services from post offices or related organisations.
Microsystem engineer: Microsystem engineers research, design, develop, and supervise the production of microelectromechanical systems (MEMS), which can be integrated in mechanical, optical, acoustic, and electronic products.
Co-pilot: Co-pilots are responsible for assisting captains by monitoring the flight instruments, handling radio communications, watching for air traffic, and taking over for the pilot as needed. They adhere to the pilot’s commands, flight plans, and regulations and procedures of aviation national authorities, companies, and airports.
Electronics production supervisor: Electronics production supervisors coordinate, plan and direct the electronics production process. They manage labourers working on the production line, oversee the quality of the assembled goods, and perform cost and resource management.
Pet sitter: Pet sitters provide animal-sitting services including dog walking, home-boarding, pet/home sitting, day boarding and animal transportation services.  They maintain records, use appropriate and safe handling techniques and do routine monitoring of the health and welfare of the animal.
Electrical engineer: Electrical engineers design and develop electrical systems, electrical equipment, components, motors, and equipment with the feature of energy transmission. They engage in large scale projects such as the design and maintenance of power stations, and the distribution of power to smaller applications such as household appliances.
Microelectronics engineer: Microelectronics engineers design, develop, and supervise the production of small electronic devices and components such as micro-processors and integrated circuits.
Stock broker: Stock brokers act on behalf of their individual or institutional clients in order to buy and sell stocks and other securities. They are in close contact with their clients and ensure that what they buy or sell through the stock exchange market is according to their clients’ wishes. Stock brokers undertake analyst research to make recommendations to their clients and expand their client base through various methods.
Computer hardware engineer: Computer hardware engineers design and develop computer hardware systems and components, such as circuit boards, modems, and printers. They draught blueprints and assembly drawings, develop and test the prototypes, and supervise the production process.
Live animal transporter: Live animal transporters provide transport and transfer for live animals, including the monitoring of the health and welfare of animals, the planning of, and preparation for journeys, loading and unloading of animals, according to national and international legislation.

Beer sommelier: Beer sommeliers understand and advise on styles, brewing and best pairing of beers with foods in locations such as restaurants, breweries and shops. They know all about their ingredients, the history of the beers, glassware and draught systems. They prepare beer tastings, consult companies and customers, evaluate beer products and write about this subject.
Aircraft pilot: Aircraft pilots control and navigate aircraft. They operate the mechanical and electrical systems of the aircraft and transport people, mail and freight.
Drafter: Drafters prepare and create technical drawings using a special software or manual techniques, to show how something is built or works.
Groundsman/groundswoman: Groundsmen/groundswomen provide landscape and lawn services and maintain grounds for private households, commercial and public facilities, schools, hotels, botanical gardens, golf courses, parks and athletic fields.

Sales manager: Sales managers develop sales and targeting strategies for a company. They manage sales teams, allocate sales resources based on the plans, prioritise and follow up on critical leads, develop sales pitches and adjust them over time, and maintain a sales platform to track all leads and sales.
Photographic equipment assembler: Photographic equipment assemblers build photographic products such as cameras, film cameras, and projectors. They collect the different optical, electronic, and mechanical camera components, such as the battery, mirrors, image processor, and lenses, and piece together cameras according to specifications using hand tools or machinery.
Screen printer: Screen printers tend a press that presses ink through a screen. Industrial screen printing is often used to print on materials that are hard to use with other processes, like rigid plastic surfaces.
Mechatronics engineer: Mechatronics engineers design and develop intelligent systems, such as robotic devices, smart home appliances, and aeroplanes, through combining technologies from mechanical, electronic, computer, and control engineering. They create blueprints or design documents for parts, assemblies or finished products using software programs, and also oversee and manage projects.
Optical engineer: Optical engineers design and develop different industrial applications with optics. They have knowledge of light, light transmission principles, and optics in order to design engineering specs of equipment such as microscopes, lenses, telescopes, and other optical devices.
Hot foil operator: Hot foil operators tend machines which apply a metallic foil on other materials using pressure cylinders and heating. They also mix colors, set up the appropriate machinery equipment and monitor printing.
Optomechanical engineer: Optomechanical engineers design and develop optomechanical systems, devices, and components, such as optical mirrors and optical mounts. Optomechanical engineering combines optical engineering with mechanical engineering in the design of these systems and devices. They conduct research, perform analysis, test the devices, and supervise the research.
Electrical equipment production supervisor: Electrical equipment production supervisors coordinate, plan and direct the production process of electrical equipment. They manage labourers working on the production line, oversee the quality of the assembled goods, and perform cost and resource management.
Thermal engineer: Thermal engineers design systems which provide heating or cooling, using thermodynamics, that transfer heat or energy through liquids and gases. They also construct these systems, and perform test to ensure proper functionality.
Typesetter: Typesetters ensure that printed text is correctly set and visually pleasing. While typesetting was originally done manually and later employed techniques like linotype and phototypesetting, almost all typesetting is now done digitally using design programs or specialised typesetting programs.
Foreign exchange cashier: Foreign exchange cashiers process cash transactions from clients in national and foreign currencies. They provide information on the conditions and exchange rates for buying and selling foreign currencies, make deposits of money, record all foreign exchange transactions and check for money validity.
Billing clerk: Billing clerks create invoices and credit memos, issuing them to customers by all necessary means, and updating customer files. They issue invoices to customers and monthly customer statements, update customer files, process credit memos, enter and submit invoices, etc.
Automation engineer: Automation engineers research, design, and develop applications and systems for the automation of the production process. They implement technology and reduce, whenever applicable, human input to reach the full potential of industrial robotics. Automation engineers oversee the process and ensure all systems run safely and smoothly.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Financial broker: Financial brokers undertake financial market activities on behalf of their clients. They monitor securities, financial documentation of their clients, market trends and conditions and other legal requirements. They plan buying and selling activities and calculate transactions costs.
Securities broker: Securities brokers create the connection between the investors and the available investment opportunities. They purchase and sell securities on their clients’ behalf, based on their expertise in the financial markets. They monitor the performance of their clients’ securities, assessing their stability or speculative tendencies. Securities brokers calculate the securities’ price and place orders.
Complementary therapist: Complementary therapists use a range of complementary and alternative therapies to work simultaneously with the clients` body, mind, and spirit in a holistic approach. They offer practices and services for holistic wellbeing, health maintenance, health education, health promotion and prevention of illness, along with the sustainable treatment of certain illnesses, especially chronic illnesses. Their practices include but are not limited to acupuncture, aromatherapy, banotherapy, homeopathy, and herbal medicine.
Agronomist: Agronomists provide consulting services to companies, agricultural cooperatives, agronomical crop growers and horticultural crop growers on the cultivation of food crops. They study the science, technology and business related to growing plants. They examine crops and perform experiments in order to improve crop yields and farms’ production. Agronomists also examine the most effective ways to harvest and cultivate plants.
Hunter: Hunters track and pursue animals with the intention of trapping or killing them. They hunt animals for the purpose of gaining food and other animal products, recreation, trade or wildlife management. Hunters specialise in the skill of tracking down and shooting animals with weapons such as rifles and bows. They also use devices to trap animals for similar purposes.

 


 

References

  1. Communicate with customers – ESCO

 

Last updated on September 20, 2022