Telecommunications analysts review, analyse and evaluate an organisation’s telecommunications needs and systems. They provide training on the telecommunications system features and functionalities.
Excludes people performing telecommunication design activities.
The duties of a telecommunications analyst typically include:
Analyze existing telecommunications systems and networks to identify strengths, weaknesses, and areas for improvement. This includes assessing performance metrics, network capacity, reliability, and security.
Collaborate with stakeholders to gather requirements for telecommunications systems and services. This involves understanding business needs, user requirements, regulatory compliance, and technological capabilities.
Design telecommunications systems and network architectures based on requirements and best practices. This includes selecting appropriate technologies, protocols, and equipment to meet performance, scalability, and cost objectives.
Optimize telecommunications networks to enhance performance, reliability, and efficiency. This may involve adjusting network configurations, optimizing routing algorithms, and implementing Quality of Service (QoS) mechanisms.
Evaluate telecommunications vendors, products, and services to select the best solutions for the organization’s needs. This includes assessing vendor capabilities, pricing, support services, and contractual terms.
Provide support during the implementation of telecommunications systems and network upgrades. This may involve working with vendors, contractors, and internal teams to ensure successful deployment and integration.
Investigate and resolve telecommunications issues, such as network outages, performance degradation, and security breaches. This includes troubleshooting hardware, software, and configuration issues to minimize downtime and service disruptions.
Ensure telecommunications systems comply with security standards, regulations, and industry best practices. This involves implementing security measures such as firewalls, encryption, access controls, and vulnerability assessments.
Monitor telecommunications systems and networks to track performance, analyze usage trends, and identify potential issues. This includes using monitoring tools and techniques to proactively detect and address issues before they impact users.
Maintain documentation of telecommunications systems, configurations, and procedures. This includes creating network diagrams, technical specifications, and incident reports to support operations and compliance requirements.
Provide training and knowledge sharing sessions for users and IT staff to enhance understanding of telecommunications systems and best practices. This promotes efficient usage and troubleshooting capabilities within the organization.
Stay abreast of emerging telecommunications technologies, standards, and trends. This involves participating in professional development activities, attending conferences, and evaluating new technologies for potential adoption.
Telecommunications analysts typically work in office environments, either within IT departments of organizations or for telecommunications service providers. The role may involve occasional travel to visit remote sites or attend meetings with vendors or clients.
A bachelor’s degree in information technology, computer science, electrical engineering, or a related field is typically required for entry-level positions as a telecommunications analyst. Relevant certifications, such as CompTIA Network+, Cisco CCNA, or Certified Telecommunications Network Specialist (CTNS), may be beneficial. Practical experience gained through internships, co-op programs, or entry-level positions in IT or telecommunications is valuable. Strong analytical skills, problem-solving abilities, and proficiency in telecommunications technologies and protocols are essential for success in this role. Continuous learning and staying updated on advancements in telecommunications technology contribute to ongoing professional development as a telecommunications analyst.
ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:
the nature of the work performed in an occupation in relation to the characteristic tasks and duties
the level of formal education required for competent performance of the tasks and duties involved and
the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.
Telecommunications analyst is a Skill level 4 occupation.
This knowledge should be acquired through learning to fulfill the role of telecommunications analyst.
Microwave principles: The technologies used in transmission of information or energy via electromagnetic waves between 1000 and 100,000 MHz.
Procurement of ICT network equipment: The products available from network equipment providers and methods for selecting and procuring the equipment.
Electromagnetism: The study of electromagnetic forces and the interaction between electric and magnetic fields. The interaction between electrically charged particles can create magnetic fields with a certain range or frequency and electricity can be produced by the changing of these magnetic fields.
Telecommunication trunking: The method of providing network access to many clients while keeping smaller number of connection components by grouping and sharing connection circuits and frequencies.
Electronics principles: The study of electric energy, more specifically electron, control and its prominent principles regarding integrated circuits and electrical systems.
ICT communications protocols: The system of rules which allow the exchange of information between computers or other devices via computer networks.
Direct inward dialing: The telecommunication service that provides a company with a series of telephone numbers for internal use, such as individual telephone numbers for each employee or every workstation. Using Direct Inward Dialing (DID), a company does not need another line for every connection.
Analog electronics theory: The theory based on analogue circuits in which volumes (voltage or current) continuously vary over time.
These skills are necessary for the role of telecommunications analyst.
Communicate with customers: Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Design process: Identify the workflow and resource requirements for a particular process, using a variety of tools such as process simulation software, flowcharting and scale models.
Execute analytical mathematical calculations: Apply mathematical methods and make use of calculation technologies in order to perform analyses and devise solutions to specific problems.
Provide user documentation: Develop and organise the distribution of structured documents to assist people using a particular product or system, such as written or visual information about an application system and how to use it.
Use different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Provide ICT system training: Plan and conduct training of staff on system and network issues. Utilise training material, evaluate and report on the learning progress of trainees.
Provide cost benefit analysis reports: Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment in advance over a given period of time.
Upgrade firmware: Update basic or integrated software included in devices, network components and embedded systems.
Analyse business processes: Study the contribution of the work processes to the business goals and monitor their efficiency and productivity.
Operate private branch exchange: Handle Private Branch Exchange (PBX), a telecommunication system within an organisation that switches calls between users on local lines. At the same time the system allows all users to share external phone lines.
Calibrate electronic instruments: Correct and adjust the reliability of an electronic instrument by measuring output and comparing results with the data of a reference device or a set of standardised results. This is done in regular intervals which are set by the manufacturer and using calibration devices.
Operate call distribution system: Apply assigning methods (mostly used in call centres) to provide clients with the best possible service by connecting them with the most suitable agent.
Operate electronic measuring instruments: Tend a wide variety of devices for measuring electronic characteristics of system components, such as optical power meter, fibre power meter, digital power meter and multimeter.
Define technical requirements: Specify technical properties of goods, materials, methods, processes, services, systems, software and functionalities by identifying and responding to the particular needs that are to be satisfied according to customer requirements.
Use session border controller: Manage calls during a given VoIP session and ensure security and quality of service by operating a session border controller (SBC).
This knowledge is sometimes, but not always, required for the role of telecommunications analyst. However, mastering this knowledge allows you to have more opportunities for career development.
Cisco: The products available from the network equipment provider Cisco and methods for selecting and procuring the equipment.
ICT security legislation: The set of legislative rules that safeguards information technology, ICT networks and computer systems and legal consequences which result from their misuse. Regulated measures include firewalls, intrusion detection, anti-virus software and encryption.
Business process modelling: The tools, methods and notations such as Business Process Model and Notation (BPMN) and Business Process Execution Language (BPEL), used to describe and analyse the characteristics of a business process and model its further development.
These skills and competences are sometimes, but not always, required for the role of telecommunications analyst. However, mastering these skills and competences allows you to have more opportunities for career development.
Solder electronics: Operate and use soldering tools and soldering iron, which supply high temperatures to melt the solder and to join electronic components.
Provide ICT consulting advice: Advise on appropriate solutions in the field of ICT by selecting alternatives and optimising decisions while taking into account potential risks, benefits and overall impact to professional customers.
Coordinate technological activities: Give instructions to colleagues and other cooperating parties in order to reach the desired outcome of a technological project or achieve set goals within an organisation dealing with technology.
Analyse business requirements: Study clients’ needs and expectations for a product or service in order to identify and resolve inconsistencies and possible disagreements of involved stakeholders.
Make strategic business decisions: Analyse business information and consult directors for decision making purposes in a varied array of aspects affecting the prospect, productivity and sustainable operation of a company. Consider the options and alternatives to a challenge and make sound rational decisions based on analysis and experience.
