Analyse business processes

Description

Study the contribution of the work processes to the business goals and monitor their efficiency and productivity.

Alternative labels

Skill type

skill/competence

Skill reusability level

cross-sector

Relationships with knowledge

Essential knowledge

Analyse business processes is essential to master the following knowledge:

Business analysis

Optional knowledge

Analyse business processes is optional for the following skills, according to the role’s responsibility:

Business process modelling
Business processes

Relationships with occupations

Essential knowledge

Analyse business processes is an essential knowledge of the following occupations:

Essential skill

Analyse business processes is an essential skill of the following occupations:

Software analyst: Software analysts elicit and prioritise user requirements, produce and document software specifications, test their application, and review them during software development. They act as the interface between the software users and the software development team.
Branch manager: Branch managers are responsible for the management of all the affairs related with a company in a specific geographic region or business branch. They receive indications from the headquarters, and depending on the structure of the company, they aim to implement the strategy of the company while adapting it to the market where the branch operates. They envision management of employees, communications, marketing efforts, and follow up to results and objectives.
Business manager: Business managers are responsible for setting the objectives of the business unit of a company, creating a plan for the operations, and facilitating the achievement of the objectives and implementation of the plan together with employees of the segment and stakeholders. They keep an overview of the business, understand detailed information of the business unit and support the department, and make decisions based on the information at hand.
Business consultant: Business consultants analyse the position, structure and processes of businesses and companies and offer services or advice to improve them. They research and identify business processes such as financial inefficiencies or employee management and devise strategical plans to overcome these difficulties. They work in external consulting firms where they provide an objective view on a business and or company’s structure and methodological processes.
Forestry inspector: Forestry inspectors monitor forestry operations to ensure that workers and their activities comply with proper legislation and standards. They perform inspections to examine operations, wages, costs and health and safety measures. Forestry inspectors also analyse and report on their findings.
Agricultural inspector: Agricultural inspectors monitor agricultural operations in farms and other agricultural facilities. They inspect activities such as health and safety measures, costs and production processes to ensure that workers and their activities comply with proper legislation and standards. Agricultural inspectors also analyse and report on their findings.
Bank manager: Bank managers oversee the management of one or several bank activities. They set policies which promote safe banking operations, ensure the economic, social and commercial targets are met and that all the bank departments, activities and commercial policies are in compliance with legal requirements. They also manage employees and maintain an effective working relationship among the staff.
Medical practice manager: Medical practice managers manage the day-to-day operations of a medical practice. They oversee the staff and business side of the practice.
Intercultural communication consultant: Intercultural communication consultants specialise in social interaction between parties of different cultures, advise organisations on international interactions in order to optimise their performance, and facilitiate cooperation and positive interaction with organisations and individuals from other cultures.
ICT system analyst: ICT system analysts specify the system needs to meet the end user requirements. They analyse system functions in order to define their goals or purposes and to discover operations and procedures for accomplishing them most efficiently. They also design new IT solutions to improve business efficiency and productivity, produce outline designs and estimate costs of new systems, specify the operations the system will perform, and the way data will be viewed by the end user. They present the design to the users and work closely with the users to implement the solution.
ICT resilience manager: ICT resilience managers research, plan and develop models, policies, methods, techniques and tools that enhance an organisation’s cyber security, resilience and disaster recovery.
Telecommunications analyst: Telecommunications analysts review, analyse and evaluate an organisation’s telecommunications needs and systems. They provide training on the telecommunications system features and functionalities.
Accounting analyst: Accounting analysts evaluate the financial statements of clients, usually companies, which include the income sheet, the balance sheet, the statement of cash flows and additional notes to other financial statements. They interpret and implement new accounting systems and accounting procedures and will analyse and determine if the proposed systems conform to accounting regulations and meet user information requirements.
Contact centre manager: Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.
ICT business analyst: ICT business analysts are in charge of analysing and designing an organisation’s processes and systems, assessing the business model and its integration with technology. They also identify change needs, assess the impact of the change, capture and document requirements and then ensure that these requirements are delivered whilst supporting the business through the implementation process.

Optional knowledge

Analyse business processes is optional for these occupations. This means knowing this knowledge may be an asset for career advancement if you are in one of these occupations.

Optional skill

Analyse business processes is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Quality services manager: Quality services managers manage the quality of services in business organisations. They ensure the quality of in-house company operations such as customer requirements and service quality standards. Quality services managers monitor the company’s performance and implement changes where necessary.
Financial manager: Financial managers handle all the matters in reference to the finance and investments of a company. They manage financial operations of companies such as the assets, liabilities, equity and cash flow aiming to maintain the financial health of the company and operative viability. Financial managers evaluate the strategic plans of the company in financial terms, maintain transparent financial operations for taxation and auditing bodies, and create the financial statements of the company at the end of the fiscal year.
Client relations manager:
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Department manager: Department managers are responsible for the operations of a certain division or department of a company. They ensure objectives and goals are reached and manage employees.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.

 


 

References

  1. Analyse business processes – ESCO

 

Last updated on September 21, 2022

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