Service manager

Description

Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.

Other titles

The following job titles also refer to service manager:

service coordinator
field service manager
support services manager
regional service manager
service operations manager
corporate service coordinator
service director
client services coordinator
client services representative
client services manager
customer service manager

Minimum qualifications

Bachelor’s degree is generally required to work as service manager. However, this requirement may differ in some countries.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Service manager is a Skill level 4 occupation.

Service manager career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to service manager.

client relations manager
membership manager
commercial director
botanist
network marketer

Promotions or specializations

These occupations require some skills and knowledge of service manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of service manager with a significant experience and/or extensive training.

Essential knowledge and skills of service manager

Essential knowledge

This knowledge should be acquired through learning to fulfill the role of service manager.

Customer service
Corporate social responsibility
Product comprehension
Customer relationship management
Communication principles

Essential skills and competences

These skills are necessary for the role of service manager.

Create solutions to problems
Manage staff
Supervise the management of an establishment
Identify customer’s needs
Supervise work
Plan health and safety procedures
Develop business plans
Follow company standards

Optional knowledge and skills of service manager

Optional knowledge

This knowledge is sometimes, but not always, required for the role of service manager. However, mastering this knowledge allows you to have more opportunities for career development.

Cleaning industry health and safety measures
Business management principles
Counselling methods
Telemarketing
Automotive diagnostic equipment
Car controls
Bookkeeping regulations
Photography
Organisational policies
Sales activities
Social media marketing techniques
Financial management
Public relations
Salon management
Business analysis
Types of spa
Subsidiary operations
Recreation activities
Cosmetics
Call routing
Graphic design
Accounting techniques
Types of vehicle engines
Quality standards
Employment law
Data protection
Information confidentiality
Advertising techniques
E-commerce systems
Call quality assurance management
Office software
Call-centre technologies
Sales strategies
Accounting
Engine components
Company policies
Spa products

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of service manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Guarantee customer satisfaction
Advise customers
Manage supplies
Write leaflets
Carry out inventory planning
Persuade clients with alternatives
Communicate with customers
Manage schedule of tasks
Automotive engineering
Sell services
Adjust production schedule
Oversee guest laundry service
Implement marketing strategies
Study sales levels of products
Show responsibility
Represent the organisation
Perform risk analysis
Lead a team
Disseminate internal communications
Set hygiene standards
Assess the feasibility of implementing developments
Order supplies
Coordinate events
Manage budgets
Maintain relationship with customers
Use solvents
Advise on public relations
Greet guests
Perform business analysis
Liaise with local authorities
Handle customer complaints
Oversee spa maintenance
Sell products
Strive for company growth
Offer free samples of cosmetics
Sell tickets
Deliver a sales pitch
Report on overall management of a business
Manage a small-to-medium business
Perform customers’ needs analysis
Develop organisational policies
Quote prices
Plan spa services
Analyse call centre activities
Manage ICT project
Maintain relationship with suppliers
Manage payroll reports
Use different communication channels
Assess employees’ capability levels
Schedule recreation facilities
Manage health and safety standards
Monitor stock level
Think analytically
Provide cost benefit analysis reports
Recruit employees
Ensure compliance with company regulations
Manage profitability
Manage operational budgets
Diagnose problems with vehicles
Analyse business processes
Manage work
Create a financial plan
Manage membership database
Evaluate performance of organisational collaborators
Oversee quality control
Collect items for laundry service
Analyse membership
Inform customers of activity changes
Carry out repair of vehicles
Promote organisational communication
Establish daily priorities
Interview people
Promote cultural venue events
Make independent operating decisions
Provide information
Analyse consumer buying trends
Maintain customer service
Advise customers on usage of cosmetics
Deal with pressure from unexpected circumstances
Manage workflow processes
Sell cosmetics
Use communication techniques
Contact customers
Provide operational efficiency training to employees
Discharge employees
Measure customer feedback
Visit manufacturers
Keep records of customer interaction
Evaluate employees
Set organisational policies
Teach marketing principles
Teach customer service techniques
Handle complaints
Maintain professional administration
Supervise daily information operations
Fix meetings
Perform customer management
Write work-related reports
Monitor equipment
Manage contracts
Administer appointments
Coordinate membership work
Plan employees work in vehicle maintenance
Manage logistics
Recommend cosmetics to customers
Plan marketing campaign
Create a work atmosphere of continuous improvement
Manage payroll
Maximise sales revenues
Manage membership
Manage key performance indicators of call centres
Monitor daily work
Collect customer data
Provide membership service
Manage cleaning activities
Schedule shifts
Manage inventory
Carry out repair of motorcycles
Develop revenue generation strategies
Check in guests
Coordinate advertising campaigns
Coordinate operational activities
Delegate activities
Meet picking standards
Analyse business requirements
Produce sales reports
Communicate with customer service department
Inspect dry cleaning materials
Collaborate in the development of marketing strategies
Implement sales strategies
Develop membership strategies
Develop professional network
Achieve sales targets
Manage customer service
Manage emergency evacuation plans
Develop recreation programmes
Analyse customer service surveys
Develop working procedures
Establish communication with foreign cultures
Ensure equipment maintenance
Respond to customers’ inquiries
Manage a team
Plan medium to long term objectives
Get involved in the day-to-day operation of the company
Supervise sales activities
Present reports
Identify new business opportunities
Interpret automatic call distribution data
Analyse staff capacity
Complete membership administration
Stimulate creative processes
Manage recreational facility
Analyse goal progress
Build business relationships
Manage accounts
Issue sales invoices
Promote recreation activities
Train employees
Develop online sales business plan
Monitor customer service
Liaise with managers
Recruit members
Keep stock records
Make strategic business decisions
Read care labels
Perform market research

ISCO group and title

1349 – Professional services managers not elsewhere classified

 

 


 

 

References

ESCO

U.S. Bureau of Labor Statistics

Last updated on June 8, 2022

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