Assess employees’ capability levels

Essential for

• University department head
  University department heads lead and manage the department of their discipline in which they are academic leaders and work with the faculty dean and other heads of department to…
• Call centre quality auditor
  Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the e…

Optional for

• Spa manager
  Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performanc…
• Further education principal
  Further education principals manage the day-to-day activities of a post-secondary education institute, such as technical institutes and other post-secondary schools. Further educat…
• Secondary school head teacher
  Secondary school head teachers are responsible for meeting curriculum standards, which facilitate academic development for the students. They manage staff, working closely with the…
• Office manager
  Office managers oversee the administrative work that clerical workers are commissioned to perform in various types of organisations or associations. They perform micromanagement an…
• Recreational facilities manager
  Recreational facilities managers direct the operations of facilities that provide recreational services such as gardens, spas, zoos, gambling and lottery facilities. They plan and …
• ICT trainer
  ICT trainers conduct training-needs analysis and design programs to train students in using software packages and information systems accordingly. They produce and update existing …
• Chief fire officer
  Chief fire officers supervise a fire department. They coordinate the operations of the department, and supervise and lead the fire and rescue staff during firefighting and rescue a…
• E-learning architect
  E-learning architects establish goals and procedures for the application of learning technologies within an organisation and the creation of an infrastructure that will support the…
• Service manager
  Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interacti…
• Nursery school head teacher
  Nursery school head teachers manage the day-to-day activities of a kindergarten or nursery school. They manage staff, make decisions concerning admissions and are responsible for m…
• Primary school head teacher
  Primary school head teachers manage the day-to-day activities of a primary school or elementary school. They manage staff, make decisions concerning admissions and are responsible …
• Laundry workers supervisor
  Laundry workers supervisors monitor and coordinate the activities of the laundry and dry-cleaning staff of laundry shops and industrial laundry companies. They plan and implement p…
• Dean of faculty
  Deans of faculty lead and manage a collection of related academic departments and work with the post-secondary school principal and the different heads of department to deliver the…