Assess employees’ capability levels

Evaluate the capabilities of employees by creating criteria and systematic testing methods for measuring expertise of individuals within an organisation.

skill/competence

cross-sector

Assess employees’ capability levels is an essential skill of the following occupations:

University department head: University department heads lead and manage the department of their discipline in which they are academic leaders and work with the faculty dean and other heads of department to deliver the agreed faculty and university strategic objectives. They develop and support academic leadership in their department, and lead entrepreneurial activity for income-generating purposes as they promote the reputation and interests of their department within the university and to a wider community in their field.
Call centre quality auditor: Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.
Secondary school department head: Secondary school department heads manage and supervise their assigned departments to ensure that students are instructed and supported in a safe learning environment. They work closely with the secondary school principal to lead and assist school staff and to optimise communication between school management and teachers, parents, and other districts and schools. They facilitating meetings, develop and review curriculum programmes, observe staff when the principal delegates this work, and assume shared responsibility with the principal for financial resource management.

Assess employees’ capability levels is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Head of higher education institutions: Heads of higher education institutions manage the day-to-day activities of a higher education institution, such as a college or vocational school. Heads of higher education institutions make decisions concerning admissions and are responsible for meeting curriculum standards, which facilitate academic development for the students. They manage staff, the school’s budget, campus programmes and oversee the communication between departments. They also ensure the institution meets the national education requirements set by law.
Spa manager: Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performance of staff, manage the financial aspects of the Spa, deal with suppliers and run advertising campaigns for the spa in order to attract more customers.
Special educational needs head teacher: Special educational needs head teachers manage the day-to-day activities of a special education school. They supervise and support staff, as well as research and introduce programs that provide the necessary assistance for students with physical, mental or learning disabilities. They may make decisions concerning admissions, are responsible for meeting curriculum standards and ensure the school meets the national education requirements set by law. Special educational needs head teachers also manage the school’s budget and are responsible for maximising the reception of subsidies and grants. They also review and adopt their policies in accordance to current research conducted in the special needs assessment field.
Further education principal: Further education principals manage the day-to-day activities of a post-secondary education institute, such as technical institutes and other post-secondary schools. Further education principals make decisions concerning admissions and are responsible for meeting curriculum standards, which facilitate academic development for the students. They manage staff, the school’s budget and programmes and oversee the communication between departments. They also ensure the school meets the national education requirements set by law.
Secondary school head teacher: Secondary school head teachers are responsible for meeting curriculum standards, which facilitate academic development for the students. They manage staff, working closely with the different department heads, and evaluate the subject teachers in a timely manner in order to secure optimal class performance. They also ensure the school meets the national education requirements set by law and cooperate with local communities and governments. They may also work in vocational schools.
Office manager:
Office managers oversee the administrative work that clerical workers are commissioned to perform in various types of organisations or associations. They perform micromanagement and maintain a close view of administrative processes such as such as controlling correspondence, designing filing systems, reviewing and approving supply requisitions, assigning and monitoring clerical functions. They report to managers within the same department or to general managers in companies, depending on their size.
Recreational facilities manager: Recreational facilities managers direct the operations of facilities that provide recreational services such as gardens, spas, zoos, gambling and lottery facilities. They plan and organise the daily operations of the related staff and facilities and ensure the organisation follows the latest developments in its field. They coordinate the different departments of the facility and manage the correct use of resources and budgets.

ICT trainer: ICT trainers conduct training-needs analysis and design programs to train students in the use of software packages and information systems accordingly. They produce and update existing training materials (content and method), deliver effective training in classroom, online or informally, monitor, evaluate and report effectiveness of training. They maintain and update expertise on specialised ICT subjects and evaluate and report on students’ performance.
Chief fire officer: Chief fire officers supervise a fire department. They coordinate the operations of the department, and supervise and lead the fire and rescue staff during firefighting and rescue activities to ensure the safety of the staff and limitation of risks. They perform administrative duties to ensure record maintenance, and implement policies to improve the department’s operations.
E-learning architect: E-learning architects establish goals and procedures for the application of learning technologies within an organisation and the creation of an infrastructure that will support these goals and procedures.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Nursery school head teacher: Nursery school head teachers manage the day-to-day activities of a kindergarten or nursery school. They manage staff, make decisions concerning admissions and are responsible for meeting curriculum standards, which are age-appropriate for kindergarten students and facilitate social and behavioural development education. They also ensure the school meets the national education requirements set by law.
Primary school head teacher: Primary school head teachers manage the day-to-day activities of a primary school or elementary school. They manage staff, make decisions concerning admissions and are responsible for meeting curriculum standards, which are age-appropriate for primary school students and facilitate social and academic development education. They also ensure the school meets the national education requirements set by law.
Laundry workers supervisor: Laundry workers supervisors monitor and coordinate the activities of the laundry and dry-cleaning staff of laundry shops and industrial laundry companies. They plan and implement production schedules, hire and train workers and monitor the production quality levels.
Dean of faculty: Deans of faculty lead and manage a collection of related academic departments and work with the post-secondary school principal and the different heads of department to deliver the agreed faculty and university strategic objectives. They promote the faculty in associated communities and market the faculty nationally as well as internationally. Deans of faculty also focus on achieving the faculty’s financial mangement target.

References

1. Assess employees’ capability levels – ESCO