Description
Manage problems, protestations and disputes on the job.
Alternative labels
deal with complaints
respond to criticisms and grievances
deal with criticisms and grievances
administer criticisms and grievances
respond to complaints
administer complaints
Skill type
skill/competence
Skill reusability level
sector-specific
Relationships with occupations
Essential skill
Handle complaints is an essential skill of the following occupations:
Optional skill
Handle complaints is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.
Membership administrator: Membership administrators ensure an effective membership administration, documentation and communication. They support the membership sales process, the current membership enquiries and the renewal processes.
Membership manager: Membership managers oversee and coordinate the membership plan, support existing members and engage with possible new members. They analyse the market trend reports and develop marketing plans accordingly. Membership managers monitor and ensure the efficiency of processes, systems and strategies.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Special-interest groups’ official: Special-interest groups’ officials represent and act on behalf of special-interest groups such as trade unions, employer organisations, trade and industry associations, sports associations and humanitarian organisations. They develop policies and ensure their implementation. Special-interest groups’ officials speak for their members in negotiations about topics such as working conditions and safety.
References
- Handle complaints – ESCO
