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Career Guidance Skills management skills S4.8 - supervising people S4.8.3 - monitoring and evaluating the performance of individuals Monitor customer service
Description
Ensure all employees are providing excellent customer service in accordance to company policy.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 52 occupations
- Optional in 4 occupations
- Total: 56 occupations
- Most common in: ISCO major group 1 (Managers)
Essential for
- Tobacco shop managerTobacco shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to tobacco shop manager: smokers product…
- Shoe and leather accessories shop managerShoe and leather accessories shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to shoe and leather…
- Audiology equipment shop manager Audiology equipment shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to audiology equipment shop…
- Telecommunication equipment shop managerTelecommunication equipment shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to telecommunication…
- Domestic appliances shop managerDomestic appliances shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to domestic appliances shop …
- Medical goods shop managerMedical goods shop managers are responsible for activities and staff in specialised shops. €‹They manage employees, monitor the sales of the store, manage budgets and order supplie…
- Bakery shop managerBakery shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to bakery shop manager: bread and pastrie…
- Toys and games shop managerToys and games shop managers assume responsibility for the activities and staff in specialised shops. Other titles The following job titles also refer to toys and games shop manage…
- Trade regional managerTrade regional managers are responsible for activities and staff in an assigned region for a specific chain of stores. Other titles The following job titles also refer to trade…
- Building materials shop managerBuilding materials shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to building materials shop ma…
- Fish and seafood shop managerFish and seafood shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to fish and seafood shop manage…
- Laundry and dry cleaning managerLaundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, ord…
- Audio and video equipment shop managerAudio and video equipment shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to audio and video equ…
- Jewellery and watches shop managerJewellery and watches shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to jewellery and watches s…
- Head waiter/head waitressHead waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer's experience. Head waiters/waitresses coordinate…
- Hardware and paint shop managerHardware and paint shop managers assume responsibility for activities and staff in specialised shops. They manage employees, monitor the sales of the store, manage budgets, order s…
- Pet and pet food shop managerPet and pet food shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to pet and pet food shop…
- Antique shop managerAntique shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to antique shop manager: antiques and co…
- Games development managerGames development managers supervise and coordinate the creation, development, distribution, and selling of games. They communicate with manufacturers to ensure the production of g…
- Floor and wall coverings shop managerFloor and wall coverings shop managers assume responsibility for activities and staff in specialised shops for wall and floor coverings. Other titles The following job titles also …
- Computer software and multimedia shop managerComputer software and multimedia shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to computer sof…
- Photography shop managerPhotography shop managers are responsible for activities and staff in a photography store. €‹They manage employees, monitor the sales of the store, manage budgets and order supplie…
- Furniture shop managerFurniture shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to furniture shop manager: outdoor fur…
- Fruit and vegetables shop managerFruit and vegetables shop managers assume responsibility for activities and staff in specialised shops for fruit and vegetables. Other titles The following job titles also refer to…
- Music and video shop managerMusic and video shop managers assume responsibility for the activities and staff in specialised shops. Other titles The following job titles also refer to music and video shop mana…
- Kitchen and bathroom shop managerKitchen and bathroom shop managers are responsible for activities and staff in specialised shops that sell kitchens and bathrooms. €‹They manage employees, monitor the sales of the…
- Ammunition shop managerAmmunition shop managers are responsible for activities and staff in specialised shops. Other titles The following job titles also refer to ammunition shop manager: ammunition stor…
- Orthopaedic supply shop managerOrthopaedic supply shop managers assume responsibility for activities and staff in specialised shops.They manage employees, monitor the sales of the store, manage budgets and order…
- Sporting and outdoor accessories shop managerSporting accessories shop managers assume responsibility for the activities and staff in specialised shops. They manage employees, monitor the sales of the store, manage budgets an…
- Bookshop managerBookshop managers assume responsibility for activities and staff in this specialised store. Other titles The following job titles also refer to bookshop manager: press and bookshop…
- Clothing shop managerClothing shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to clothing shop manager: baby fashion …
- Press and stationery shop managerPress and stationery shop managers assume responsibility for the activities and staff in specialised shops. Other titles The following job titles also refer to press and stationery…
- Textile shop managerTextile shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to textile shop manager: fabric shop man…
- Shop managerShop managers are responsible for activities and staff in specialised shops. Includes people performing activities which are tipically responsibility of the sellers. Other titles T…
- Retail department managerRetail department managers are responsible for activities and staff in a section in a store. Other titles The following job titles also refer to retail department manager: general …
- Delicatessen shop managerDelicatessen shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to delicatessen shop manager: craft…
- Motor vehicle shop managerMotor vehicle shop managers assume responsibility for activities and staff in a vehicle showroom. €‹They manage employees, monitor the sales of the store, manage budgets and order …
- Craft shop managerCraft shop managers are responsible for activities and staff in specialised shops that sell equipment and supplies for craft activities such as sewing, painting or pottery making. …
- Supermarket managerSupermarket managers are responsible for activities and staff in a supermarket. Other titles The following job titles also refer to supermarket manager: discount supermarket manage…
- Service managerService managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interacti…
- Shop supervisorShop supervisors are responsible for the smooth operation of stores according to regulations and company policy. They oversee business activities such budgets, inventory and custom…
- Checkout supervisorCheckout supervisors oversee cashiers in department stores and other big stores. They schedule appropriate workers and ensure that customers are met with strong customer service, e…
- Restaurant managerRestaurant managers are in charge of managing food and beverage operations in the kitchen and other food and beverage outlets or units in a hospitality establishment. Other titles …
- Drugstore managerDrugstore managers are responsible for activities and staff in drugstores that sell items such as magazines, household products, medicines, cosmetics, candy or refreshments. €‹They…
- Computer shop managerComputer shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to computer shop manager: consumer elec…
- Confectionery shop managerConfectionery shop managers assume responsibility for activities and staff in specialised shops for confectionery e.g. pastries, candy, and chocolate. Other titles The following jo…
- Flower and garden shop managerFlower and garden shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to flower and garden shop mana…
- Bicycle shop managerBicycle shop managers are responsible for activities and staff in specialised shops that sell and repair bicycles. €‹They manage employees, monitor the sales of the store, manage b…
- Fuel station managerFuel station managers assume responsibility for activities and staff in a fuel station. Other titles The following job titles also refer to fuel station manager: supermarket fillin…
- Beverages shop managerBeverages shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to beverages shop manager: soft and al…
- Second-hand shop managerSecond-hand shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to second-hand shop manager: charity…
- Eyewear and optical equipment shop managerEyewear and optical equipment shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to eyewear and opt…
Optional for
- Contact centre supervisorContact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure daily operations run smoothly by resolving issues, instructing and trainin…
- Cabin crew instructorCabin crew instructors teach trainees all the matters regarding the operations in aircraft cabins. They teach, depending on the type of airplane, the operation carried out in the a…
- Call centre managerCall centre managers set the objectives of the service per month, week, and day. They perform micromanagement of the results obtained in the centre in order to proactively react…
- Contact centre managerContact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They m…
Related skills
- Characteristics of services
- Manage staff
- Recruit employees
- Manage budgets
- Measure customer feedback
- Maintain relationship with customers
- Order supplies
- Employment law
- Maximise sales revenues
- Manage theft prevention
- Maintain relationship with suppliers
- Ensure compliance with purchasing and contracting regulations
- Oversee promotional sales prices
Last updated on February 19, 2026
