Characteristics of services

Description

The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.

Alternative labels

aspects of services
attributes of services
qualities of services
characteristic of a service
characteristics of a service
service characteristics
components of services

Skill type

knowledge

Skill reusability level

sector-specific

Relationships with occupations

Essential knowledge

Characteristics of services is an essential knowledge of the following occupations:

Hardware and paint specialised seller: Hardware and paint specialised sellers sell hardware, paints and other hardware in specialised shops.
Promotions demonstrator: Promotions demonstrators proactively seek out and engage with new potential clients. They provide product specific advice and demonstrate promotional goods or services.
Fish and seafood specialised seller: Fish and seafood specialised sellers sell fish, crustaceans and molluscs in specialised shops.
 
Domestic energy assessor: Domestic energy assessors advise individuals on energy supply for their homes. They assess the individual’s needs and recommend the appropriate source of energy and supplier, attempting to secure energy sales. They also advise on economic and environmental advantages of types of energy, and create energy plans compliant with regulations and the technical requirements and conditions of the residence.
Ammunition specialised seller: Ammunition specialised sellers sell weapons and ammunition for individual use in specialised shops.
Call centre agent: Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.
Optical technician: Optical technicians assemble, repair and design various parts of eyewear such as lenses, frames, patterns and eyewear. They cut, inspect, mount and polish all parts using various machinery and hand tools. Optical technicians shape, grind and coat lenses for prescription eyewear. They fit completed lenses into eyeglass frames. Optical technicians ensure that lenses conform to the dispensing optician’s, specialised doctor in ophtalmology’s or optometrist’s prescriptions. They may also work with other associated optical instrumentation and its maintenance.
Sporting accessories specialised seller: Sporting accessories specialised sellers sell sports goods, fishing gear, camping goods, boats and bicycles in specialised shops.
Renewable energy consultant: Renewable energy consultants advise clients on the advantages and disadvantages of different renewable energy sources. They conduct surveys and interviews to research demand of and opinions on renewable energy, and strive to advise clients on the most advantageous source of renewable energy for their purpose.
ICT help desk manager: ICT help desk managers monitor the delivery of technical support services to clients according to the predefined deadlines. They plan and organise the user support actions and troubleshoot ICT problems and issues. ICT help desk managers supervise the help desk team ensuring that the customers get the appropriate feedback and support. They also participate in developing customer service guidelines and in reinforcing the team.
Bookshop specialised seller: Bookshop specialised sellers sell books in specialised shops. They also make suggestions, give advice about the books available and any other related products for sale in the specialised shop.
Clothing specialised seller: Clothing specialised sellers sell clothes in specialised shops.
Commercial sales representative: Commercial sales representatives represent a company in selling and providing information on goods and services to businesses and organisations.
Confectionery specialised seller: Confectionery specialised sellers sell confectionery in specialised shops.
Technical sales representative in agricultural machinery and equipment: Technical sales representatives in agricultural machinery and equipment act for a business to sell its merchandise while providing technical insight for customers.
Bakery specialised seller: Bakery specialised sellers sell bread and cakes in specialised shops, post-processing the products if required.
Sales account manager: Sales account managers serve as intermediators between clients and the organisation, managing both sales and long term relations with the client. They have knowledge about products and services and develop contracts with customers.
Car leasing agent: Car leasing agents represent businesses involved in financing vehicles, offering appropriate leasing schemes and additional services related to the vehicle. They document transactions, insurances and instalments.
Pet and pet food specialised seller: Pet and pet food specialised sellers sell pets, pet foods, accessories, care products and related services in specialised shops.
Audiology equipment specialised seller: Audiology equipment specialised seller sell goods and equipment in specialised shops.
Computer games, multimedia and software specialised seller: Computer games, multimedia and software specialised sellers sell software products in specialised shops.
Network marketer: Network marketers apply various marketing strategies, including ​network marketing strategies to sell products and convince new people to also join in and start selling these products. They use personal relations to attract customers and sell various types of products.
Fuel station specialised seller: Fuel station specialised sellers sell fuel, ​lubricating and cooling products for motor vehicles and motorcycles in a fuel station.
Technical sales representative in hardware, plumbing and heating equipment: Technical sales representatives in hardware, plumbing and heating equipment act for a business to sell its merchandise while providing technical insight for customers.
Second-hand goods specialised seller: Second-hand goods specialised sellers sell second-hand goods such as books, clothes, appliances etc. in specialised shops.
Furniture specialised seller: Furniture specialised sellers sell furniture and other household articles in specialised shops.
Electricity sales representative: Electricity sales representatives assess clients’ energy needs, and recommend the purchase of electricity supply from their corporation. They promote their corporation’s services, and negotiate terms of sale with clients.
Computer and accessories specialised seller: Computer and accessories specialised sellers sell computers and other peripheral units in specialised shops.
Fruit and vegetables specialised seller: Fruit and vegetables specialised sellers sell fruit and vegetables in specialised shops.
Textile specialised seller: Textile specialised sellers sell textiles, fabrics and haberdashery, etc. in specialised shops.
Technical sales representative in mining and construction machinery: Technical sales representatives in mining and construction machinery act for a business to sell its merchandise while providing technical insight for customers.
Specialised seller: Specialised sellers sell goods in specialised shops.
Eyewear and optical equipment specialised seller: Eyewear and optical equipment specialised sellers sell glasses in specialised shops.
Ticket issuing clerk: Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers’ needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Beverages specialised seller: Beverages specialised sellers sell beverages in specialised shops.
Motor vehicles specialised seller: Motor vehicles specialised sellers sell cars and motors vehicles in specialised shops.

 
Post office counter clerk: Post office counter clerks sell products and services at a post office. They assist customers with picking up and sending mail. Post office counter clerks also sell financial products.
Call centre supervisor: Call centre supervisors oversee call centre employees, manage projects and understand technical aspects of the call centre activities.
Technical sales representative in electronic and telecommunications equipment: Technical sales representatives in electronic and telecommunications equipment act for a business to sell its merchandise while providing technical insight for customers.
Building materials specialised seller: Building materials specialised sellers sell building materials in specialised shops.
Shoe and leather accessories specialised seller: Shoe and leather accessories specialised sellers sell footwear in specialised shops.
Sales processor: Sales processors handle sales, select channels of delivery, execute orders and inform clients about dispatching and procedures. They communicate with clients in order to address missing information and/or additional details.
Cosmetics and perfume specialised seller: Cosmetics and perfume specialised sellers sell cosmetics and toilet articles in specialised shops.
Jewellery and watches specialised seller: Jewellery and watches specialised sellers sell, maintain and clean jewels and watches in specialised shops.
Toys and games specialised seller: Toys and games specialised sellers sell toys and games in specialised shops.
Domestic appliances specialised seller: Domestic appliances specialised sellers sell domestic appliances in specialised shops.
Orthopaedic supplies specialised seller: Orthopaedic supplies specialised sellers sell orthopaedic goods in specialised shops.
Meat and meat products specialised seller: Meat and meat products specialised sellers cut up and sell meat in specialised shops.
After-sales service technician: After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
Sales assistant: Sales assistants represent the direct contact with clients. They provide general advice to customers.
Contact centre supervisor: Contact centre supervisors oversee and coordinate the activities of contact centre employees. They ensure that daily operations run smoothly through resolving issues, instructing and training employees and supervising tasks.
Audio and video equipment specialised seller: Audio and video equipment specialised sellers sell audio and video equipment such as radio and television, CD, DVD etc. players and recorders in specialised shops.
Medical goods specialised seller: Medical goods specialised sellers dispense medicinal drugs and provide advice.
ICT help desk agent: ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.
Tobacco specialised seller: Tobacco specialised sellers sell tobacco products in specialised shops.
Technical sales representative in machinery and industrial equipment: Technical sales representatives in machinery and industrial equipment act for a business to sell its merchandise while providing technical insight for customers.
Customer contact centre information clerk: Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company’s or oganisation’s services, products and policies.
Technical sales representative in chemical products: Technical sales representatives in chemical products act for a business to sell its merchandise while providing technical insight for customers.
Flower and garden specialised seller: Flower and garden specialised sellers sell flowers, plants, seeds and/or fertilisers in specialised shops.
Technical sales representative: Technical sales representatives act for a business to sell its merchandise while providing technical insight for customers.
Press and stationery specialised seller: Press and stationery specialised sellers sell newspapers and office supplies such as pens, pencils, paper, etc. in specialised shops.
Technical sales representative in the textile machinery industry: Technical sales representatives in the textile machinery industry act for a business to sell its merchandise while providing technical insight for customers.
Floor and wall coverings specialised seller: Floor and wall coverings specialised sellers sell wall and floor coverings in specialised shops.
Music and video shop specialised seller: Music and video shop specialised sellers sell musical records, audio tapes, compact discs, video tapes and DVDs in specialised shops.
Delicatessen specialised seller: Delicatessen specialised sellers sell delicatessen in specialised shops.
Product and services manager: Product and services managers are in charge of defining the content and structure of a catalogue or portfolio within a company.
Technical sales representative in office machinery and equipment: Technical sales representatives in office machinery and equipment act for a business to sell its merchandise while providing technical insight for customers.
Telecommunications equipment specialised seller: Telecommunications equipment specialised sellers sell telecommunication equipment and services in specialised shops.
Contact centre manager: Contact centre managers coordinate and plan the daily operations of contact centres. They ensure that customer inquiries are satisfied efficiently and according to policies. They manage employees, resources and procedures to improve best practices and achieve high levels of customer satisfaction.
Advertising sales agent: Advertising sales agents sell advertising space and media time to businesses and individuals. They make sales pitches to potential clients and follow up on after-sales.
Specialised antique dealer: Specialised antique dealers sell antique goods in specialised shops.
Solar energy sales consultant: Solar energy sales consultants provide advice on solar energy for domestic or industrial purposes, and aim to promote the use of solar energy as an alternative and more sustainable source of energy. They communicate with prospective clients, and attend networking events, to ensure increased sales of solar energy products.
Live chat operator: Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.
Renewable energy sales representative: Renewable energy sales representatives assess clients’ energy supply needs, and attempt to secure sales of renewable energy methods. They promote renewable energy suppliers and the use of renewable energy products, and liaise with consumers to increase sales.

Optional knowledge

Characteristics of services is optional for these occupations. This means knowing this knowledge may be an asset for career advancement if you are in one of these occupations.

Department store manager: Department store managers organise and control the operations and staff of establishments which provide retail services.
Shelf filler: Shelf fillers stock and rotate merchandise on shelves, identifying and removing expired products. They clean the shop after its operational hours, ensuring that the shelves are fully stocked for the next day. Shelf fillers may use trolleys, small forklifts to move stock and ladders to reach high shelves. They also give directions to customers in order to locate specific products.

 
Energy consultant: Energy consultants advise clients on the advantages and disadvantages of different energy sources. They help clients to understand energy tariffs and try to reduce their energy consumption and carbon footprint by using energy efficient products and methods.

 


 

References

  1. Characteristics of services – ESCO

 

Last updated on September 20, 2022

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