Shoe and leather accessories specialised sellers sell footwear in specialised shops.
The following job titles also refer to shoe and leather accessories specialised seller:
leather accessories salesperson
childrens shoes salesperson
footwear specialised seller
sports shoes salesperson
sports shoes specialised seller
leather accessories specialised seller
childrens shoes specialised seller
shoe and leather accessories salesperson
A high school diploma or equivalent is generally the minimum required to work as a shoe and leather accessories specialised seller.
ISCO skill level
ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:
- the nature of the work performed in an occupation in relation to the characteristic tasks and duties
- the level of formal education required for competent performance of the tasks and duties involved and
- the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.
Shoe and leather accessories specialised seller is a Skill level 2 occupation.
Shoe and leather accessories specialised seller career path
These occupations, although different, require a lot of knowledge and skills similar to shoe and leather accessories specialised seller.
Long term prospects
These occupations require some skills and knowledge of shoe and leather accessories specialised seller. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of shoe and leather accessories specialised seller with a significant experience and/or extensive training.
Essential knowledge and skills
This knowledge should be acquired through learning to fulfill the role of shoe and leather accessories specialised seller.
- Sales argumentation: Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs.
- Characteristics of products: The tangible characteristics of a product such as its materials, properties and functions, as well as its different applications, features, use and support requirements.
- Footwear materials: The characteristics, components, advantages and limitations of a wide range of materials used in footwear production: leather, leather substitutes (synthetics or artificial materials), textile, plastic, rubber etc.
- E-commerce systems: Basic digital architecture and commercial transactions for trading products or services conducted via Internet, e-mail, mobile devices, social media, etc.
- Product comprehension: The offered products, their functionalities, properties and legal and regulatory requirements.
- Footwear components: Footwear components both for uppers (vamps, quarters, linings, stiffeners, toe puffs etc.) and bottoms (soles, heels, insoles etc.). Ecological concerns and the importance of recycling. Selection of suitable materials and components based on their influence on the footwear style and characteristics, properties and manufacturability. Procedures and methods in chemical and mechanical processing of leather and non-leather materials.
- Leather products maintenance: The way to maintain the quality of leather products, the product types and their effects.
- Characteristics of services: The characteristics of a service that might include having acquired information about its application, function, features, use and support requirements.
Essential skills and competences
These skills are necessary for the role of shoe and leather accessories specialised seller.
- Guarantee customer satisfaction: Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
- Carry out products preparation: Assemble and prepare goods and demonstrate their functionalities to customers.
- Operate cash register: Register and handle cash transactions by using point of sale register.
- Ensure compliance with legal requirements: Guarantee compliance with established and applicable standards and legal requirements such as specifications, policies, standards or law for the goal that organisations aspire to achieve in their efforts.
- Examine merchandise: Control that items put up for sale are correctly priced and displayed and that they function as advertised.
- Provide customer guidance on product selection: Provide suitable advice and assistance so that customers find the exact goods and services they were looking for. Discuss product selection and availability.
- Use different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
- Organise storage facilities: Order the contents of a storage area to improve efficiency with respect to the inflow and outflow of the stored items.
- Monitor stock level: Evaluate how much stock is used and determine what should be ordered.
- Maintain store cleanliness: Keep the store tidy and clean by hovering and mopping.
- Apply numeracy skills: Practise reasoning and apply simple or complex numerical concepts and calculations.
- Identify customer’s needs: Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
- Organise product display: Arrange goods in attractive and safe way. Set up a counter or other display area where demonstrations take place in order to attract the attention of prospective customers. Organise and maintain stands for merchandise display. Create and assemble sales spot and product displays for sales process.
- Stock shelves: Refill shelves with merchandise to be sold.
- Process refunds: Resolve customer inquiries for returns, exchange of merchandise, refunds or bill adjustments. Follow organisational guidelines during this process.
- Carry out order intake: Take in of purchase requests for items that are currently unavailable.
- Sell footwear and leather goods: Sell footwear items and leather products by highlighting their features.
- Advise customers on leather footwear maintenance: Provide customers with advice on how to maintain and protect leather footwear and leather accessories. Suggest maintenance products to apply.
- Carry out active selling: Deliver thoughts and ideas in impactful and influencing manner to persuade customers to become interested in new products and promotions. Persuade clients that a product or service will satisfy their needs.
- Demonstrate products’ features: Demonstrate how to use a product in a correct and safe manner, provide customers with information on the product’s main features and benefits, explain operation, correct use and maintenance. Persuade potential customers to purchase items.
- Provide customer follow-up services: Register, follow-up, solve and respond to customer requests, complaints and after-sales services.
- Issue sales invoices: Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
- Apply fashion trends to footwear and leather goods: Be able to stay up to date on the latest styles, attending fashion shows and review fashion/clothing magazines and manuals, analysing the past and present fashion trends in areas such as footwear, leather goods and clothing market. Use analytical thinking and creative models to apply and to interpret in a systematic way the upcoming trends in terms of fashion and life styles.
- Plan aftersales arrangements: Come to an agreement with the customer about the delivery, setup and service of the goods; perform appropriate measures to ensure delivery.
- Prevent shoplifting: Identify shoplifters and methods by which shoplifters try to steal. Implement anti-shoplifting policies and procedures to protect against theft.
- Recommend footwear products to customers: Recommend specific types of footwear to customers and provide advice on style, fit, availability, etc.
Optional knowledge and skills
This knowledge is sometimes, but not always, required for the role of shoe and leather accessories specialised seller. However, mastering this knowledge allows you to have more opportunities for career development.
- Footwear industry: Major brands, manufacturers and products available on the footwear market including the different types of shoes, components and materials used.
ISCO group and title
5223 – Shop sales assistants