Guarantee customer satisfaction

Description

Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.

Alternative labels

to guarantee customer satisfaction
ensure customer satisfaction
provide customer satisfaction
customer satisfaction guarantee
guaranteeing customer satisfaction
promise customer satisfaction
assure customer satisfaction

Skill type

skill/competence

Skill reusability level

sector-specific

Relationships with occupations

Essential skill

Guarantee customer satisfaction is an essential skill of the following occupations:

Rental service representative in machinery, equipment and tangible goods: Rental service representatives in other machinery, equipment and tangible goods are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Hardware and paint specialised seller: Hardware and paint specialised sellers sell hardware, paints and other hardware in specialised shops.
Fish and seafood specialised seller: Fish and seafood specialised sellers sell fish, crustaceans and molluscs in specialised shops.
 
Spa manager: Spa managers coordinate the day-to-day operations of the spa establishment in order to provide guests with the best customer experiences. They oversee the activities and performance of staff, manage the financial aspects of the Spa, deal with suppliers and run advertising campaigns for the spa in order to attract more customers.
Ammunition specialised seller: Ammunition specialised sellers sell weapons and ammunition for individual use in specialised shops.
Call centre agent: Call centre agents handle incoming or outgoing customer calls for a business. They call existing and prospective customers to promote goods and services. They also obtain sales and arrange sales visits.
Sporting accessories specialised seller: Sporting accessories specialised sellers sell sports goods, fishing gear, camping goods, boats and bicycles in specialised shops.
Bookshop specialised seller: Bookshop specialised sellers sell books in specialised shops. They also make suggestions, give advice about the books available and any other related products for sale in the specialised shop.
Customer service representative: Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Clothing specialised seller: Clothing specialised sellers sell clothes in specialised shops.
Commercial sales representative: Commercial sales representatives represent a company in selling and providing information on goods and services to businesses and organisations.
Restoration technician: Restoration technicians overhaul old and classic cars.
Motor vehicle aftersales manager: Motor vehicle aftersales managers maximise sales by closing business on an ongoing basis. They negotiate with existing clients for contract renewals. They maintain contracts, deal with claims, manage warranty, and investigate damages on products.
Bed and breakfast operator: Bed and breakfast operators manage the daily operations of a bed and breakfast establishment. They ensure the guests’ needs are met.
Vehicle maintenance supervisor: Vehicle maintenance supervisors assume responsibility for the day-to-day operation of a service station.
Confectionery specialised seller: Confectionery specialised sellers sell confectionery in specialised shops.
Travel consultant: Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
Rental service representative in personal and household goods: Rental service representatives in personal and household goods are in charge of renting out equipment and determining specific periods of usage. Personal and household goods are all goods use within households, such as bedroom furniture and linen and kitchen furniture, machinery and materials. Rental service representatives in personal and household goods document transactions, insurances and payments.
Spa attendant: Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the spa rooms after use, maintaining storage area cleanliness and restocking clean towels. Spa attendants monitor the security of the facility and are responsible for selling the products and services available such as treatment packages.
Technical sales representative in agricultural machinery and equipment: Technical sales representatives in agricultural machinery and equipment act for a business to sell its merchandise while providing technical insight for customers.
Bakery specialised seller: Bakery specialised sellers sell bread and cakes in specialised shops, post-processing the products if required.
Beauty salon manager: Beauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon managers set up and enforce salon rules and cleanliness guidelines. They are also in charge of promoting the salon to attract new clients.
Car leasing agent: Car leasing agents represent businesses involved in financing vehicles, offering appropriate leasing schemes and additional services related to the vehicle. They document transactions, insurances and instalments.
Rental service representative: Rental service representatives are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Pet and pet food specialised seller: Pet and pet food specialised sellers sell pets, pet foods, accessories, care products and related services in specialised shops.
Audiology equipment specialised seller: Audiology equipment specialised seller sell goods and equipment in specialised shops.
Computer games, multimedia and software specialised seller: Computer games, multimedia and software specialised sellers sell software products in specialised shops.
Fuel station specialised seller: Fuel station specialised sellers sell fuel, ​lubricating and cooling products for motor vehicles and motorcycles in a fuel station.
Performance rental technician: Performance rental technicians manage technical equipment at concerts and other big events.
Technical sales representative in hardware, plumbing and heating equipment: Technical sales representatives in hardware, plumbing and heating equipment act for a business to sell its merchandise while providing technical insight for customers.
Second-hand goods specialised seller: Second-hand goods specialised sellers sell second-hand goods such as books, clothes, appliances etc. in specialised shops.
Furniture specialised seller: Furniture specialised sellers sell furniture and other household articles in specialised shops.
Computer and accessories specialised seller: Computer and accessories specialised sellers sell computers and other peripheral units in specialised shops.
Rental service representative in water transport equipment: Rental service representatives in water transport equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Fruit and vegetables specialised seller: Fruit and vegetables specialised sellers sell fruit and vegetables in specialised shops.
Textile specialised seller: Textile specialised sellers sell textiles, fabrics and haberdashery, etc. in specialised shops.
Technical sales representative in mining and construction machinery: Technical sales representatives in mining and construction machinery act for a business to sell its merchandise while providing technical insight for customers.
Specialised seller: Specialised sellers sell goods in specialised shops.
Rental service representative in office machinery and equipment: Rental service representatives in office machinery and equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Eyewear and optical equipment specialised seller: Eyewear and optical equipment specialised sellers sell glasses in specialised shops.
Call centre quality auditor: Call centre quality auditors listen to calls from the call centre operators, recorded or live, in order to assess compliance with protocols and quality parameters. They grade the employees and provide feedback on the issues that require improvement. They interpret and spread quality parameters received by the management.
Garage manager: Garage managers oversee the work of road vehicle mechanics and administrative personnel. They organise the daily work and deal with clients.
Rental service representative in air transport equipment: Rental service representatives in air transport equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Ticket issuing clerk: Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers’ needs. They sell tickets for all events such as sporting, cultural and leisure activities. They provide customers with information on offers and make the necessary arrangements.
Beverages specialised seller: Beverages specialised sellers sell beverages in specialised shops.
Wedding planner: Wedding planners assist with all logistical details required concerning their client’s wedding ceremony. Based on their client’s requirements, they make arrangements for floral decorations, wedding venue and catering, guest invitations, etc., coordinating activities both before and during the wedding.
Motor vehicles specialised seller: Motor vehicles specialised sellers sell cars and motors vehicles in specialised shops.

 
Technical sales representative in electronic and telecommunications equipment: Technical sales representatives in electronic and telecommunications equipment act for a business to sell its merchandise while providing technical insight for customers.
Building materials specialised seller: Building materials specialised sellers sell building materials in specialised shops.
Shoe and leather accessories specialised seller: Shoe and leather accessories specialised sellers sell footwear in specialised shops.
Client relations manager:
Client relations managers act as the middle person between a company and its customers. They ensure that the customers are satisfied by providing them with guidance and explanation on their accounts and services received by the company. They also have possible other tasks such as developing plans or delivering proposals.
Cosmetics and perfume specialised seller: Cosmetics and perfume specialised sellers sell cosmetics and toilet articles in specialised shops.
Interior planner: Interior planners help clients in planning their interiors for commercial and private use.
Jewellery and watches specialised seller: Jewellery and watches specialised sellers sell, maintain and clean jewels and watches in specialised shops.
Toys and games specialised seller: Toys and games specialised sellers sell toys and games in specialised shops.
Domestic appliances specialised seller: Domestic appliances specialised sellers sell domestic appliances in specialised shops.
ICT account manager: ICT account managers build business relationships with customers to facilitate the sale of hardware, software, telecommunications or ICT services. They also identify opportunities and manage sourcing and delivery of products to customers. They achieve sales targets and maintain profitability.
Rental service representative in construction and civil engineering machinery: Rental service representatives in construction and civil engineering machinery are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Orthopaedic supplies specialised seller: Orthopaedic supplies specialised sellers sell orthopaedic goods in specialised shops.
Railway passenger service agent: Railway passenger service agents spend time with railway station customers, answer their questions and react quickly and safely to unexpected situations. They provide information, mobility assistance, and security in railway stations. They provide accurate and up to date information on train arrival and departure times, train connections, and help customers plan their travels.
Meat and meat products specialised seller: Meat and meat products specialised sellers cut up and sell meat in specialised shops.
After-sales service technician: After-sales service technicians provide after-sales service support to customers, such as the installation, maintenance and repair of the sold products. They take corrective actions to ensure customers’ satisfaction, resolve technical product-related issues and write customer summary reports.
Sales assistant: Sales assistants represent the direct contact with clients. They provide general advice to customers.
Audio and video equipment specialised seller: Audio and video equipment specialised sellers sell audio and video equipment such as radio and television, CD, DVD etc. players and recorders in specialised shops.
Rental service representative in trucks: Rental service representatives in trucks are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Intermodal logistics manager: Intermodal logistics managers manage and oversee commercial and operational aspects of intermodal logistics for an organisation.
Rental service representative in recreational and sports goods: Rental service representatives in recreational and sports goods are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Medical goods specialised seller: Medical goods specialised sellers dispense medicinal drugs and provide advice.
ICT help desk agent: ICT help desk agents provide technical assistance to computer users, answer questions or solve computer problems for clients via telephone or electronically. They provide assistance concerning the use of computer hardware and software.
Door to door seller: Door to door sellers sell goods and services door to door.
Hawker: Hawkers sell goods and services on established routes, street and market locations.
Tobacco specialised seller: Tobacco specialised sellers sell tobacco products in specialised shops.
Technical sales representative in machinery and industrial equipment: Technical sales representatives in machinery and industrial equipment act for a business to sell its merchandise while providing technical insight for customers.
Customer contact centre information clerk: Customer contact centre information clerks provide information to customers via the telephone and other media such as email. They answer inquiries about a company’s or oganisation’s services, products and policies.
Rental service representative in agricultural machinery and equipment: Rental service representatives in agricultural machinery and equipment are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Technical sales representative in chemical products: Technical sales representatives in chemical products act for a business to sell its merchandise while providing technical insight for customers.
Retail entrepreneur: Retail entrepreneurs organise business processes and concepts in his/her personally owned business.
Flower and garden specialised seller: Flower and garden specialised sellers sell flowers, plants, seeds and/or fertilisers in specialised shops.
Market vendor: Market vendors sell products such as fruit, vegetables and household products on organised outdoor or indoor market places. They use sales techniques to recommend their goods to passersby.
Technical sales representative: Technical sales representatives act for a business to sell its merchandise while providing technical insight for customers.
Press and stationery specialised seller: Press and stationery specialised sellers sell newspapers and office supplies such as pens, pencils, paper, etc. in specialised shops.
Technical sales representative in the textile machinery industry: Technical sales representatives in the textile machinery industry act for a business to sell its merchandise while providing technical insight for customers.
Rental service representative in video tapes and disks: Rental service representatives in video tapes and disks are in charge of renting out equipment and determining specific periods of usage. They document transactions, insurances and payments.
Floor and wall coverings specialised seller: Floor and wall coverings specialised sellers sell wall and floor coverings in specialised shops.
Music and video shop specialised seller: Music and video shop specialised sellers sell musical records, audio tapes, compact discs, video tapes and DVDs in specialised shops.
Delicatessen specialised seller: Delicatessen specialised sellers sell delicatessen in specialised shops.
Laundromat attendant: Laundromat attendants assist the customers of self-servicing laundries with issues related to coin-machines, dryers or vending machines. They maintain the general cleanliness of the laundry.
Technical sales representative in office machinery and equipment: Technical sales representatives in office machinery and equipment act for a business to sell its merchandise while providing technical insight for customers.
Street food vendor: Street food vendors sell food preparations, dishes and products on organised outdoor or indoor market places, or on the streets. They prepare the food in their stalls. Street food vendors use sales techniques to recommend their products to passers-by.
Telecommunications equipment specialised seller: Telecommunications equipment specialised sellers sell telecommunication equipment and services in specialised shops.
Advertising sales agent: Advertising sales agents sell advertising space and media time to businesses and individuals. They make sales pitches to potential clients and follow up on after-sales.
Specialised antique dealer: Specialised antique dealers sell antique goods in specialised shops.
Drapery and carpet cleaner: Drapery and carpet cleaners clean draperies and carpets for their clients by removing stains, dust or odors. They do this by applying chemical and repellent solutions and with the use of brushes or mechanical equipment.
Rental service representative in cars and light motor vehicles: Rental service representatives in cars and light motor vehicles are in charge of renting out vehicles and determining specific periods of usage. They document transactions, insurances and payments.
Live chat operator: Live chat operators respond to answers and requests posed by customers of all nature through online platforms in websites and online assistance services in real time. They are available to provide service through chat platforms and have the ability to solve inquiries of clients via written communication merely.

Optional skill

Guarantee customer satisfaction is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Marine engineering technician: Marine engineering technicians carry out technical functions to help marine engineers with the design, development, manufacturing and testing processes, installation and maintenance of all types of boats from pleasure crafts to naval vessels, including submarines. They also conduct experiments, collect and analyse data and report their findings.
Aerospace engineering technician: Aerospace engineering technicians work with aerospace engineers to operate, maintain and test equipment used on aircraft and spacecraft. They review blueprints and instructions to determine test specifications and procedures. They use software to make sure that parts of a spacecraft or aircraft are functioning properly. They record test procedures and results, and make recommendations for changes.
Rolling stock engineering technician: Rolling stock engineering technicians carry out technical functions to help rolling stock engineers with the design, development, manufacturing and testing processes, installation and maintenance of rail vehicles such as wagons, multiple units, carriages and locomotives. They also conduct experiments, collect and analyse data and report their findings.
Financial planner: Financial planners assist people dealing with various personal financial issues. They are specialised in financial planning, such as retirement planning, investment planning, risk management and insurance planning, and tax planning. They advise a strategy tailored to the client’s needs. They ensure the accuracy of bank and other financial records while maintaining a customer-orientated approach and following ethical standards.
Bank teller: Bank tellers deal most frequently with customers of the bank. They promote the banks products and services, and provide information about the customers personal accounts and related transfers, deposits, savings etc. They order bank cards and checks for the customers, receive and balance cash and checks and ensure compliance with internal policies. They work on client accounts, deal with payments and manage the use of vaults and safe deposit boxes
Financial manager: Financial managers handle all the matters in reference to the finance and investments of a company. They manage financial operations of companies such as the assets, liabilities, equity and cash flow aiming to maintain the financial health of the company and operative viability. Financial managers evaluate the strategic plans of the company in financial terms, maintain transparent financial operations for taxation and auditing bodies, and create the financial statements of the company at the end of the fiscal year.
Laundry ironer: Laundry ironers re-shape clothing items and linen and remove creases from them by using irons, presses and steamers. They clean and maintain the ironing and drying area and organise the items accordingly.
Automotive engineering technician: Automotive engineering technicians work with automotive engineers to operate, repair, maintain and test equipment used in motor vehicles. In some environments, such as an airport they are responsible for keeping equipment and vehicles serviceable. They review blueprints and designs to determine test specifications and procedures. Automotive engineering technicians use software to make sure that parts of a motor vehicle are functioning properly. They record test procedures and results, and make recommendations for changes.
Coachbuilder: Coachbuilders execute work on vehicle bodies and coaches with skills to form body parts from panels, manufacture and assemble the frames and parts for vehicles.
Ground steward/ground stewardess: Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets and helping passengers to apply for refunds after a delay or cancellation.
Bank manager: Bank managers oversee the management of one or several bank activities. They set policies which promote safe banking operations, ensure the economic, social and commercial targets are met and that all the bank departments, activities and commercial policies are in compliance with legal requirements. They also manage employees and maintain an effective working relationship among the staff.
Service manager: Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.
Timber trader: Timber traders assess the quality, quantity and market value of timber and timber products for trade. They organise the selling process of new timber and purchase stocks of timber.
Vehicle electronics installer: Vehicle electronics installers set up equipment and accessories in motor vehicles such as CD players and GPS. They use electric drills and routers to install and examine malfunctioning electronic systems.
 

 


 

References

  1. Guarantee customer satisfaction – ESCO

 

Last updated on September 20, 2022

Thinking about your next career move?

Answer a few questions about your jobs and education, and we’ll give you suggestions about your best possible career move. It’s completely free!