Motor vehicle aftersales managers maximise sales by closing business on an ongoing basis. They negotiate with existing clients for contract renewals. They maintain contracts, deal with claims, manage warranty, and investigate damages on products.
The following job titles also refer to motor vehicle aftersales manager:
truck aftersales manager
motor vehicles aftersales specialist
car aftersales specialist
truck aftersales specialist
car aftersales co-ordinator
motor vehicle aftersales manager
van aftersales manager
van aftersales specialist
bus and coach aftersales co-ordinator
truck aftersales co-ordinator
van aftersales co-ordinator
car aftersales manager
bus and coach aftersales
bus and coach aftersales specialist
motor vehicles aftersales manager
ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:
the nature of the work performed in an occupation in relation to the characteristic tasks and duties
the level of formal education required for competent performance of the tasks and duties involved and
the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.
Motor vehicle aftersales manager is a Skill level 4 occupation.
These occupations require some skills and knowledge of motor vehicle aftersales manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of motor vehicle aftersales manager with a significant experience and/or extensive training.
This knowledge should be acquired through learning to fulfill the role of motor vehicle aftersales manager.
Consumer protection: The current legislation applicable in relation to the rights of consumers in the marketplace. Commercial law: The legal regulations that govern a specific commercial activity. Product comprehension: The offered products, their functionalities, properties and legal and regulatory requirements.
These skills are necessary for the role of motor vehicle aftersales manager.
Guarantee customer satisfaction: Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty. Produce statistical financial records: Review and analyse individual and company financial data in order to produce statistical reports or records. Perform customers’ needs analysis: Analyse the habits and needs of customers and target groups in order to devise and apply new marketing strategies and to sell more goods in a more effective way. Manage staff: Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff. Apply business acumen: Take appropriate actions in a business environment in order to maximise possible outcome from each situation. Ensure compliance with warranty contracts: Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts. Negotiate sales contracts: Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc. Develop after-sales polices: Develop after-sales policies and report results to the management; translate policies into concrete actions in order to improve customer support; identify opportunities for further business transactions. Use mathematical tools for managing vehicles: Use mathematical tools and electronic equipment for managing activities with the vehicles and customers, and performing routine operations that deal with numeracy and calculations. Supervise sales activities: Monitor and oversee the activities related to the ongoing sales in the shop to ensure that sales goals are met, assess areas for improvement, and identify or solve problems that customers could encounter. Monitor after sales records: Keep an eye on the after sales feedback and monitor customer satisfaction or complaints; record after sales calls for thorough data analysis. Build business relationships: Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives. Provide customer follow-up services: Register, follow-up, solve and respond to customer requests, complaints and after-sales services. Show diplomacy: Deal with people in a sensitive and tactful way. Plan event marketing for promotional campaigns: Design and direct event marketing for promotional campaigns. This involves face-to-face contact between companies and customers at a wide range of events, which engages them in a participatory position and provides them with information about a specific product or service. Manage aftersales processes to comply with business standards: Oversee the progress of after sales activities; make sure that all work is carried out in accordance to business procedures and legal requirements.
This knowledge is sometimes, but not always, required for the role of motor vehicle aftersales manager. However, mastering this knowledge allows you to have more opportunities for career development.
Sales argumentation: Techniques and sales methods used in order to present a product or service to customers in a persuasive manner and to meet their expectations and needs. New vehicles on the market: Latest developments and trends related to the new types of vehicles and vehicle brands on the market. Car controls: The functioning of specific car equipment such as how to operate and handle the clutch, throttle, lighting, instrumentation, transmission and the brakes. Types of vehicles: Field of information which distinguishes rental agency classification systems, containing types and classes of vehicles and their functioning and components. Employment law: The law which mediates the relationship between employees and employers. It concerns employees’ rights at work which are binding by the work contract. Teamwork principles: The cooperation between people characterised by a unified commitment to achieving a given goal, participating equally, maintaining open communication, facilitating effective usage of ideas etc. Competition law: The legal regulations that maintain market competition by regulating anti-competitive behaviour of companies and organisations. Parts pricing: The prices of vehicle parts on the market from various suppliers and their trends.
These skills and competences are sometimes, but not always, required for the role of motor vehicle aftersales manager. However, mastering these skills and competences allows you to have more opportunities for career development.
Give instructions to staff: Give instructions to subordinates by employing various communication techniques. Adjust communication style to the target audience in order to convey instructions as intended. Think proactively to secure sales: Convince potential customers to purchase vehicle and proactively sell them optional products such as seat protection. Implement customer follow-up: Implement strategies that ensures post-sale follow up of customer satisfaction or loyalty regarding one’s product or service. Apply numeracy skills: Practise reasoning and apply simple or complex numerical concepts and calculations. Show confidence: Demonstrate degrees of maturity by fully understanding one’s own qualities and abilities which can serve as sources of confidence in different situations. Meet deadlines: Ensure operative processes are finished at a previously agreed-upon time. Report accounts of the professional activity: Recount events and facts which happened in professional contexts in a trustworthy manner. Operate dealership management system: Operate and maintain the management information system that caters to the needs of the finance, sales, parts, inventory and administrative aspects of running the business.
