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Career Guidance Attitudes and Values attitudes A1.12 - manage quality A1.12.3 - provide high quality client service Implement customer follow-up
Description
Implement strategies that ensures post-sale follow up of customer satisfaction or loyalty regarding one's product or service.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 16 occupations
- Optional in 3 occupations
- Total: 19 occupations
- Most common in: ISCO major group 2 (Professionals)
Essential for
- Customer service representativeCustomer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding custom…
- Commercial sales representativeCommercial sales representatives represent a company in selling and providing information on goods and services to businesses and organisations. Duties The duties of a commercial s…
- Technical sales representative in agricultural machinery and equipmentTechnical sales representatives in agricultural machinery and equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles The…
- Sales account managerSales account managers serve as intermediators between clients and the organisation, managing both sales and long term relations with the client. They have knowledge about products…
- Technical sales representative in hardware, plumbing and heating equipmentTechnical sales representatives in hardware, plumbing and heating equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles…
- Technical sales representative in mining and construction machineryTechnical sales representatives in mining and construction machinery act for a business to sell its merchandise while providing technical insight for customers. Other titles The fo…
- Technical sales representative in electronic and telecommunications equipmentTechnical sales representatives in electronic and telecommunications equipment act for a business to sell its merchandise while providing technical insight for customers. Other tit…
- ICT account managerICT account managers build business relationships with customers to facilitate the sale of hardware, software, telecommunications, or ICT services. They also identify opportunities…
- After-sales service technicianAn After-Sales Service Technician is responsible for providing technical support and service to customers who have purchased products, ensuring they function correctly and meet the…
- Door to door sellerDoor to door sellers sell goods and services door to door. Duties Door to door sellers typically do the following: Travel to different neighborhoods and suburbs going door-to-door …
- Technical sales representative in machinery and industrial equipmentTechnical sales representatives in machinery and industrial equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles The f…
- Technical sales representative in chemical productsTechnical sales representatives in chemical products act for a business to sell its merchandise while providing technical insight for customers. Other titles The following job titl…
- Technical sales representativeA Technical Sales Representative is a specialized sales professional who focuses on selling complex technical products and services. They possess a deep understanding of the techni…
- Technical sales representative in the textile machinery industryTechnical sales representatives in the textile machinery industry act for a business to sell its merchandise while providing technical insight for customers. Other titles The follo…
- Technical sales representative in office machinery and equipmentTechnical sales representatives in office machinery and equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles The follo…
- Advertising sales agentAdvertising sales agents sell advertising space and media time to businesses and individuals. They make sales pitches to potential clients and follow up on after-sales. Duties Adve…
Optional for
- Recruitment consultantA Recruitment Consultant is a professional who connects employers with suitable job candidates, helping businesses fill vacancies with qualified talent while supporting individuals…
- Motor vehicle aftersales managerMotor vehicle aftersales managers maximise sales by closing business on an ongoing basis. They negotiate with existing clients for contract renewals. They maintain contracts, deal …
- Employment and vocational integration consultantEmployment and vocational integration consultants offer assistance to unemployed individuals in finding jobs or vocational training opportunities, according to their educational or…
Related skills
- Guarantee customer satisfaction
- Product comprehension
- Use customer relationship management software
- Keep records on sales
- Ensure client orientation
- Characteristics of services
- Communicate with customers
- Contact customers
- Keep records of customer interaction
- Maintain relationship with customers
- Prospect new customers
- Produce sales reports
Last updated on February 18, 2026
