Beauty salon manager

Description

Beauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon managers set up and enforce salon rules and cleanliness guidelines. They are also in charge of promoting the salon to attract new clients.

Other titles

The following job titles also refer to beauty salon manager:

beauty salon director
beauty parlor director
salon manager
beauty centre manager
beauty spa manager
beauty parlour director
beauty spa director
hair salon manager

Minimum qualifications

Bachelor’s degree is generally required to work as beauty salon manager. However, this requirement may differ in some countries.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Beauty salon manager is a Skill level 3 occupation.

Beauty salon manager career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to beauty salon manager.

recreational facilities manager
spa manager
gambling manager
laundry and dry cleaning manager
betting manager

Long term prospects

These occupations require some skills and knowledge of beauty salon manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of beauty salon manager with a significant experience and/or extensive training.

botanist
membership manager
client relations manager
project manager
purchasing manager

Essential knowledge and skills

Essential knowledge

This knowledge should be acquired through learning to fulfill the role of beauty salon manager.

Customer service: Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer’s or service user’s satisfaction.
Salon management: The managing aspects of running a cosmetology-related business, such as leadership, organisation, and communication.
Corporate social responsibility: The handling or managing of business processes in a responsible and ethical manner considering the economic responsibility towards shareholders as equally important as the responsibility towards environmental and social stakeholders.
Recreation activities: The field and characteristics of recreational activities for customers.
Cosmetics: The various types of substances used to enhance the appearance of the human body.
Quality standards: The national and international requirements, specifications and guidelines to ensure that products, services and processes are of good quality and fit for purpose.
Product comprehension: The offered products, their functionalities, properties and legal and regulatory requirements.
Customer relationship management: The customer-oriented management approach and basic principles of successful customer relations that focus on interactions with customers such as technical support, customer services, after-sales support and direct communication with the customer.
Communication principles: The set of commonly shared principles in regards with communication such as active listening, establish rapport, adjusting the register, and respecting the intervention of others.

Essential skills and competences

These skills are necessary for the role of beauty salon manager.

Guarantee customer satisfaction: Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Manage supplies: Monitor and control the flow of supplies that includes the purchase, storage and movement of the required quality of raw materials, and also work-in-progress inventory. Manage supply chain activities and synchronise supply with demand of production and customer.
Create solutions to problems: Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Manage schedule of tasks: Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
Represent the organisation: Act as representative of the institution, company or organisation to the outside world.
Set hygiene standards: Fix standards and procedures to ensure hygiene in an establishment.
Order supplies: Command products from relevant suppliers to get convenient and profitable products to purchase.
Manage budgets: Plan, monitor and report on the budget.
Liaise with local authorities: Maintain the liaison and exchange of information with regional or local authorities.
Manage a small-to-medium business: Manage the organisational, financial and day-to-day operation of a small-to-medium enterprise.
Develop organisational policies: Develop and supervise the implementation of policies aimed at documenting and detailing the procedures for the operations of the organisation in the lights of its strategic planning.
Manage staff: Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Schedule recreation facilities: Schedule the use of recreational facilities.
Supervise the management of an establishment: Run the management of an establishment and ensure that every need for a smooth running of the operations is looked after.

Manage health and safety standards: Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company’s health and safety programmes.
Monitor stock level: Evaluate how much stock is used and determine what should be ordered.
Ensure compliance with company regulations: Guarantee that employees’ activities follow company regulations, as implemented through client and corporate guidelines, directives, policies and programmes.
Manage operational budgets: Prepare, monitor and adjust operational budgets together with the economical/administrative manager/professionals in the arts institute/unit/project.
Establish daily priorities: Establish daily priorities for staff personnel. Effectively deal with multi-task workload.

Identify customer’s needs: Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Set organisational policies: Participate in setting organisational policies that cover issues such as participant eligibility, program requirements, and program benefits for the service users.
Supervise daily information operations: Direct daily operations of different units. Coordinate program/project activities to assure the respect of costs and time.
Manage logistics: Create logistic framework for transporting goods to customers and for receiving returns, execute and follow up the logistics processes and guidelines.
Develop revenue generation strategies: Elaborate methodologies through which a company markets and sells a product or service to generate income.
Delegate activities: Delegate activities and tasks to others according to the ability, level of preparation, competence and legal scope of practice. Make sure that people understand what they should do and when they should do it.
Supervise work: Direct and supervise the day-to-day activities of subordinate personnel.
Plan health and safety procedures: Set up procedures for maintaining and improving health and safety in the workplace.
Develop professional network: Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
Manage customer service: Manage the delivery of customer service including activities and approaches that play a vital part in customer service by seeking and implementing improvements and developments.
Develop recreation programmes: Develop plans and policies which aim to provide the desired recreation activities to a target group or in a community.
Plan medium to long term objectives: Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.
Manage recreational facility: Manage the daily operations of a cultural facility. Organise all activities and coordinate the different departments functioning within a cultural facility. Develop a plan of action and arrange the necessary funds.
Promote recreation activities: Promote the implementation of recreation programs in a community, as well as recreation services provided by an organisation or institution.
Liaise with managers: Liaise with managers of other departments ensuring effective service and communication, i.e. sales, planning, purchasing, trading, distribution and technical.
Follow company standards: Lead and manage according to the organisation’s code of conduct.

Optional knowledge and skills

Optional knowledge

This knowledge is sometimes, but not always, required for the role of beauty salon manager. However, mastering this knowledge allows you to have more opportunities for career development.

Bookkeeping regulations: The methods and regulations involved in the process of accurate bookkeeping.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of beauty salon manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Communicate with customers: Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Implement marketing strategies: Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Maintain relationship with customers: Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Greet guests: Welcome guests in a friendly manner in a certain place.
Handle customer complaints: Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Offer free samples of cosmetics: Distribute to the public samples of various cosmetic products you are promoting so that prospective clients can test them and then buy them.
Report on overall management of a business: Prepare and present periodic reports on the operations, achievements, and results obtained during certain period to higher level managers and directors.
Maintain relationship with suppliers: Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Provide cost benefit analysis reports: Prepare, compile and communicate reports with broken down cost analysis on the proposal and budget plans of the company. Analyse the financial or social costs and benefits of a project or investment in advance over a given period of time.
Recruit employees: Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Advise customers on usage of cosmetics: Provide advice to customers on how to apply various cosmetic products such as lotions, powders, nail polish or creams.
Sell cosmetics: Sell a variety of cosmetic products such as lotions, soaps, lip sticks, hair removers, perfumes, tooth pastes, face masks, nail polisher and deodorants.
Maintain professional administration: File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
Recommend cosmetics to customers: Recommend and provide advice on cosmetic products based on the customer’s personal preferences and needs and on the different product types and brands available.
Manage payroll: Manage and be responsible for employees receiving their wages, review salaries and benefit plans and advise management on payroll and other employment conditions.
Maximise sales revenues: Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
Manage cleaning activities: Oversee cleaning activities undertaken by employees.
Manage emergency evacuation plans: Monitor quick and safe emergency evacuation plans.
Develop working procedures: Create standardised series of actions of a certain order to support the organisation.
Issue sales invoices: Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
Train employees: Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Keep stock records: Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.

ISCO group and title

1431 – Sports, recreation and cultural centre managers

 

 


 

 

References
  1. Beauty salon manager – ESCO
Last updated on August 8, 2022

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