Password Protected
Nope
Yep, that's right!
Career Guidance Skills communication, collaboration and creativity S1.2 - liaising and networking S1.2.3 - developing professional relationships or networks Maintain relationship with customers
Description
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Occupations requiring this skill
This section is generated automatically.
Skill demand overview
- Essential in 95 occupations
- Optional in 36 occupations
- Total: 131 occupations
- Most common in: ISCO major group 1 (Managers)
Essential for
- Tobacco shop managerTobacco shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to tobacco shop manager: smokers product…
- Shoe and leather accessories shop managerShoe and leather accessories shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to shoe and leather…
- Audiology equipment shop managerAudiology equipment shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to audiology equipment shop…
- Recruitment consultantA Recruitment Consultant is a professional who connects employers with suitable job candidates, helping businesses fill vacancies with qualified talent while supporting individuals…
- Motor vehicles parts advisorMotor vehicles parts advisors sell motor vehicle parts, order parts and identify alternative parts. Duties Motor vehicles parts advisors typically do the following: advise customer…
- Shop assistantShop assistants work in shops where they perform assistance duties. The help shopkeepers in their daily work such as ordering and refilling of goods and stock, providing general ad…
- Telecommunication equipment shop managerTelecommunication equipment shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to telecommunication…
- Laundry workerLaundry workers operate and monitor machines that use chemicals to wash or dry-clean articles such as cloth and leather garments, linens, drapes or carpets, ensuring the color and …
- Domestic appliances shop managerDomestic appliances shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to domestic appliances shop …
- Hotel conciergeHotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transport…
- Medical goods shop managerMedical goods shop managers are responsible for activities and staff in specialised shops. €‹They manage employees, monitor the sales of the store, manage budgets and order supplie…
- PurchaserPurchasers select and purchase stock, materials, services or goods. They organise tender procedures and select suppliers. Duties Purchasers typically do the following duties: Evalu…
- Bakery shop managerBakery shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to bakery shop manager: bread and pastrie…
- Toys and games shop managerToys and games shop managers assume responsibility for the activities and staff in specialised shops. Other titles The following job titles also refer to toys and games shop manage…
- Technical sales representative in agricultural machinery and equipmentTechnical sales representatives in agricultural machinery and equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles The…
- Visual merchandiserVisual merchandisers are specialised in promoting the sale of goods, especially their presentation in retail outlets. Duties Visual merchandisers typically do the following duties:…
- Purchasing managerPurchasing managers are in charge of buying goods, equipment and services for their company, and try to ensure the most competitive prices. They are also responsible for negotiatin…
- Trade regional managerTrade regional managers are responsible for activities and staff in an assigned region for a specific chain of stores. Other titles The following job titles also refer to trade…
- Building materials shop managerBuilding materials shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to building materials shop ma…
- Fish and seafood shop managerFish and seafood shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to fish and seafood shop manage…
- Rail project engineerRail project engineers maintain a safe, cost-effective, high-quality, and environmentally responsible approach across the technical projects in railway companies. They provide proj…
- Chimney sweep supervisorChimney sweep supervisors oversee and coordinate the activities of chimney sweeps. They do quality checks and ensure compliance with safety regulations. Other titles The following …
- Laundry and dry cleaning managerLaundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, ord…
- Audio and video equipment shop managerAudio and video equipment shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to audio and video equ…
- Jewellery and watches shop managerJewellery and watches shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to jewellery and watches s…
- Technical sales representative in hardware, plumbing and heating equipmentTechnical sales representatives in hardware, plumbing and heating equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles…
- Technical sales representative in mining and construction machineryTechnical sales representatives in mining and construction machinery act for a business to sell its merchandise while providing technical insight for customers. Other titles The fo…
- Head waiter/head waitressHead waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer's experience. Head waiters/waitresses coordinate…
- Hardware and paint shop managerHardware and paint shop managers assume responsibility for activities and staff in specialised shops. They manage employees, monitor the sales of the store, manage budgets, order s…
- Garage managerGarage managers oversee the work of road vehicle mechanics and administrative personnel. They organise the daily work and deal with clients. Other titles The following job titles a…
- Pet and pet food shop managerPet and pet food shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to pet and pet food shop…
- Antique shop managerAntique shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to antique shop manager: antiques and co…
- Floor and wall coverings shop managerFloor and wall coverings shop managers assume responsibility for activities and staff in specialised shops for wall and floor coverings. Other titles The following job titles also …
- Computer software and multimedia shop managerComputer software and multimedia shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to computer sof…
- OpticianOpticians help to improve and correct an individual's vision according to prescriptions provided by a specialised doctor in ophthalmology or an optometrist. They fit spectacle lens…
- Technical sales representative in electronic and telecommunications equipmentTechnical sales representatives in electronic and telecommunications equipment act for a business to sell its merchandise while providing technical insight for customers. Other tit…
- Photography shop managerPhotography shop managers are responsible for activities and staff in a photography store. €‹They manage employees, monitor the sales of the store, manage budgets and order supplie…
- Domestic butlerDomestic butlers serve at official meals, monitor meal preparations and table setting and manage the household staff. They may also offer personal assistance in booking travel arra…
- Furniture shop managerFurniture shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to furniture shop manager: outdoor fur…
- Fruit and vegetables shop managerFruit and vegetables shop managers assume responsibility for activities and staff in specialised shops for fruit and vegetables. Other titles The following job titles also refer to…
- Travel agentTravel agents design and market travel programme itineraries for potential travellers or visitors. Duties The duties of a travel agent include, but are not limited to: Arranging le…
- Music and video shop managerMusic and video shop managers assume responsibility for the activities and staff in specialised shops. Other titles The following job titles also refer to music and video shop mana…
- Kitchen and bathroom shop managerKitchen and bathroom shop managers are responsible for activities and staff in specialised shops that sell kitchens and bathrooms. €‹They manage employees, monitor the sales of the…
- Hospitality establishment receptionistHospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, p…
- Ammunition shop managerAmmunition shop managers are responsible for activities and staff in specialised shops. Other titles The following job titles also refer to ammunition shop manager: ammunition stor…
- ICT account managerICT account managers build business relationships with customers to facilitate the sale of hardware, software, telecommunications, or ICT services. They also identify opportunities…
- Orthopaedic supply shop managerOrthopaedic supply shop managers assume responsibility for activities and staff in specialised shops.They manage employees, monitor the sales of the store, manage budgets and order…
- Packaging production managerA Packaging Production Manager oversees the entire process of designing, manufacturing, and distributing packaging materials for products, ensuring efficiency, quality, and cost-ef…
- Real estate agentReal estate agents administer the sales or letting process of residential, commercial properties or land on behalf of their clients. They investigate the property's condition and a…
- Sporting and outdoor accessories shop managerSporting accessories shop managers assume responsibility for the activities and staff in specialised shops. They manage employees, monitor the sales of the store, manage budgets an…
- Bookshop managerBookshop managers assume responsibility for activities and staff in this specialised store. Other titles The following job titles also refer to bookshop manager: press and bookshop…
- Clothing shop managerClothing shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to clothing shop manager: baby fashion …
- Press and stationery shop managerPress and stationery shop managers assume responsibility for the activities and staff in specialised shops. Other titles The following job titles also refer to press and stationery…
- Sales assistantSales assistants represent the direct contact with clients. They provide general advice to customers, process payments and pack shelves with items to be sold. Duties The duties of …
- Textile shop managerTextile shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to textile shop manager: fabric shop man…
- Shop managerShop managers are responsible for activities and staff in specialised shops. Includes people performing activities which are tipically responsibility of the sellers. Other titles T…
- Resource managerResource managers manage resources for all potential and assigned projects. They liaise with the different departments to see that all various resources are met, in a timely manner…
- Intermodal logistics managerIntermodal logistics managers manage and oversee commercial and operational aspects of intermodal logistics for an organisation. Other titles The following job titles also refer to…
- Food production managerFood production managers oversee and monitor production and have overall responsibility for staffing and related issues. Hence, they have a detailed knowledge of the manufacturing …
- Supply chain managerSupply chain managers plan, manage and coordinate all activities related to the sourcing and procurement of supplies needed to run manufacturing operations from the acquisition of …
- Delicatessen shop managerDelicatessen shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to delicatessen shop manager: craft…
- Forecast managerForecast managers have a deep understanding of the operations of the company, the inventory levels, production batches, requirements and costs of production per product, and trends…
- Motor vehicle shop managerMotor vehicle shop managers assume responsibility for activities and staff in a vehicle showroom. €‹They manage employees, monitor the sales of the store, manage budgets and order …
- Railway station managerRailway station managers are in charge of organising tasks linked to the operation of train stations. Their tasks cover the organisation of the maintenance and repairment works for…
- Facilities managerFacilities managers perform strategic planning as well as routine operational planning related to buildings' administration and maintenance. They control and manage health and safe…
- Craft shop managerCraft shop managers are responsible for activities and staff in specialised shops that sell equipment and supplies for craft activities such as sewing, painting or pottery making. …
- Technical sales representative in machinery and industrial equipmentTechnical sales representatives in machinery and industrial equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles The f…
- Supermarket managerSupermarket managers are responsible for activities and staff in a supermarket. Other titles The following job titles also refer to supermarket manager: discount supermarket manage…
- ICT buyerICT buyers create and place purchase orders for ICT products and services, handle receiving and invoice issues, assess current procurement practices and effectively apply strategic…
- Service managerService managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interacti…
- Technical sales representative in chemical productsTechnical sales representatives in chemical products act for a business to sell its merchandise while providing technical insight for customers. Other titles The following job titl…
- BaristaBaristas prepare specialised types of coffee using professional equipment in a hospitality/coffee shop/bar unit. Duties The duties of a barista include, but are not limited to: Pr…
- Security consultantSecurity consultants provide security services to clients and individuals that help them preventing, planning and mitigating threats such as terrorism, espionage, theft, and violen…
- Technical sales representativeA Technical Sales Representative is a specialized sales professional who focuses on selling complex technical products and services. They possess a deep understanding of the techni…
- Technical sales representative in the textile machinery industryTechnical sales representatives in the textile machinery industry act for a business to sell its merchandise while providing technical insight for customers. Other titles The follo…
- Club host/club hostessClub host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied. Duties The duties of a club host/club hostess include, but are not…
- Beauty salon attendantBeauty salon attendants schedule clients' appointments, greet clients on the premises, give detailed information on the salon's services and treatments and gather clients' complain…
- Waiter/waitressWaiters/waitresses supply guests with food and drinks as requested. Waiters/waitresses usually work in restaurants, bars and hotels. This involves the preparation of tables, servin…
- Drugstore managerDrugstore managers are responsible for activities and staff in drugstores that sell items such as magazines, household products, medicines, cosmetics, candy or refreshments. €‹They…
- Computer shop managerComputer shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to computer shop manager: consumer elec…
- Relationship banking managerRelationship banking managers retain and expand existing and prospective customer relationships. They use cross-selling techniques to advise and sell various banking and financial …
- Confectionery shop managerConfectionery shop managers assume responsibility for activities and staff in specialised shops for confectionery e.g. pastries, candy, and chocolate. Other titles The following jo…
- Hotel butlerHotel butlers provide personalised services to guests in high level hospitality establishment. They manage the housekeeping staff to ensure clean interiors and excellent customer s…
- Technical sales representative in office machinery and equipmentTechnical sales representatives in office machinery and equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles The follo…
- Flower and garden shop managerFlower and garden shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to flower and garden shop mana…
- ICT vendor relationship managerICT vendor relationship managers establish and maintain positive business relationships between stakeholders (external or internal), by deploying activities which are compliant wit…
- Bicycle shop managerBicycle shop managers are responsible for activities and staff in specialised shops that sell and repair bicycles. €‹They manage employees, monitor the sales of the store, manage b…
- Fuel station managerFuel station managers assume responsibility for activities and staff in a fuel station. Other titles The following job titles also refer to fuel station manager: supermarket fillin…
- MerchandiserMerchandisers are responsible for positioning goods following standards and procedures. Duties The duties of a merchandiser typically include, but are not limited to: Planning and …
- Flight attendantFlight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and directs…
- Beverages shop managerBeverages shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to beverages shop manager: soft and al…
- Second-hand shop managerSecond-hand shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to second-hand shop manager: charity…
- Dating service consultantDating service consultants provide support to clients in searching and finding a partner and setting up the date. They provide personalised advice to help clients meet their dating…
- Eyewear and optical equipment shop managerEyewear and optical equipment shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to eyewear and opt…
- Life coachLife coaches help clients set clear objectives for their personal development and help them achieve their goals and personal vision. They provide counseling and guidance and establ…
Optional for
- Metal production managerMetal production managers organise and manage the day-to-day and long-term project work in a metal fabrication factory, to process basic metals into fabricated metals. They create …
- Foundry managerFoundry managers coordinate and implement short and medium term casting production schedules, and coordinate the development, support and improvement of casting processes, and the…
- Branch managerBranch managers are responsible for the management of all the affairs related with a company in a specific geographic region or business branch. They receive indications from the h…
- Green coffee buyerGreen coffee buyers purchase green coffee beans from producers all around the world commissioned by coffee roasters. They have a deep knowledge of the process of coffee from the…
- Product development managerProduct development managers coordinate the development of new products from beginning to end. They receive briefings and start envisioning the new product considering design, tech…
- Beauty salon managerBeauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon …
- Wholesale merchantWholesale merchants investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods. Other titles The following…
- Metallurgical managerMetallurgical managers coordinate and implement short and medium term metallurgical or steel-making production schedules, and coordinate the development, support and improvement of…
- Credit union managerCredit union managers oversee and manage member services, supervise staff and operations of credit unions. They inform staff about the latest credit union procedures and policies a…
- Airline transport pilotAirline transport pilots fly large aircrafts with a maximum take-off weight of more than 5700 kilograms, to transport passengers, mail, or freight on long or short-haul flights for…
- Business managerBusiness managers are responsible for setting the objectives of the business unit of a company, creating a plan for the operations, and facilitating the achievement of the objectiv…
- Steward/stewardessStewards/stewardesses perform food and beverage service activities on all land, sea and air travel services. Other titles The following job titles also refer to steward/stewardess:…
- Manufacturing managerManufacturing managers plan, oversee and direct the manufacturing process in an organisation. They ensure products and services are efficiently produced within the timeframe and bu…
- Ground steward/ground stewardessGround stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets an…
- Recreational facilities managerRecreational facilities managers direct the operations of facilities that provide recreational services such as gardens, spas, zoos, gambling and lottery facilities. They plan and …
- Chief technology officerChief technology officers contribute to a company's technical vision and lead all aspects of technology development, according to its strategic direction and growth objectives. The…
- Chemical plant managerChemical plant managers coordinate the day-to-day production of chemical products ensuring the quality of products and equipment, the safety of personnel and protection of the envi…
- Medical practice managerMedical practice managers manage the day-to-day operations of a medical practice. They oversee the staff and business side of the practice. Duties The duties of a medical practice …
- Department managerDepartment managers are responsible for the operations of a certain division or department of a company. They ensure objectives and goals are reached and manage employees. Other ti…
- BrewmasterA Brewmaster is a highly skilled professional responsible for overseeing the brewing process of beer from start to finish. Combining scientific knowledge with artistry, Brewmasters…
- Beer sommelierBeer sommeliers understand and advise on styles, brewing and best pairing of beers with foods in locations such as restaurants, breweries and shops. They know all about their ingre…
- After-sales service technicianAn After-Sales Service Technician is responsible for providing technical support and service to customers who have purchased products, ensuring they function correctly and meet the…
- Insurance brokerInsurance brokers are natural or legal persons who provide insurance. They are also called insurance intermediaries. Insurance brokers promote, sell and provide advice on various i…
- Restaurant host/restaurant hostessRestaurant hosts/hostesses welcome customers to a hospitality service unit and provide initial services. They are in charge of managing reservations and greeting guests when they a…
- Chimney sweepChimney sweeps undertake cleaning activities of chimneys for all types of buildings. They remove ash and soot and perform maintenance on a regular basis, following health and safet…
- Retail department managerRetail department managers are responsible for activities and staff in a section in a store. Other titles The following job titles also refer to retail department manager: general …
- Publications coordinatorPublications coordinators are responsible for the production of print and online materials such as news letters, company procedures, technical documents and other publications for …
- Farm milk controllerFarm milk controllers are responsible for measuring and analysing the production and quality of the milk and providing advise accordingly. Other titles The following job titl…
- Door to door sellerDoor to door sellers sell goods and services door to door. Duties Door to door sellers typically do the following: Travel to different neighborhoods and suburbs going door-to-door …
- ICT consultantICT consultants provide advice on how to optimise the use of existing tools and systems, make recommendations for the development and implementation of a business project or techno…
- Bank treasurerBank treasurers oversee all aspects of the financial management of a bank. They manage the liquidity and solvency of the bank. They manage and present current budgets, revise finan…
- Retail entrepreneurRetail entrepreneurs organise business processes and concepts in his/her personally owned business. Duties The duties of a retail entrepreneur include, but are nit limited to: Mana…
- Operations managerOperations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan …
- Animal feed supervisorAnimal feed supervisors supervise the manufacturing process of animal feeds. They control quality, take samples for labs, follow up on lab results and take measures according to th…
- General veterinarianGeneral veterinarians are professionals with a comprehensive scientific education. They have the authority to carry out, in an independent, ethical, and personally responsible capa…
- Drapery and carpet cleanerDrapery and carpet cleaners clean draperies and carpets for their clients by removing stains, dust or odors. They do this by applying chemical and repellent solutions and with the……
Related skills
- Customer relationship management
- Manage staff
- Manage budgets
- Recruit employees
- Maintain relationship with suppliers
- Ensure client orientation
- Order supplies
- Measure customer feedback
- Use different communication channels
- Adhere to organisational guidelines
- Negotiate buying conditions
- Employment law
- Maximise sales revenues
