Maintain relationship with customers

Description

Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.

Occupations requiring this skill

This section is generated automatically.

Skill demand overview
  • Essential in 95 occupations
  • Optional in 36 occupations
  • Total: 131 occupations
  • Most common in: ISCO major group 1 (Managers)

Essential for

  • Tobacco shop manager
    Tobacco shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to tobacco shop manager: smokers product…
  • Shoe and leather accessories shop manager
    Shoe and leather accessories shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to shoe and leather…
  • Audiology equipment shop manager
     Audiology equipment shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to audiology equipment shop…
  • Recruitment consultant
    A Recruitment Consultant is a professional who connects employers with suitable job candidates, helping businesses fill vacancies with qualified talent while supporting individuals…
  • Motor vehicles parts advisor
    Motor vehicles parts advisors sell motor vehicle parts, order parts and identify alternative parts. Duties Motor vehicles parts advisors typically do the following: advise customer…
  • Shop assistant
    Shop assistants work in shops where they perform assistance duties. The help shopkeepers in their daily work such as ordering and refilling of goods and stock, providing general ad…
  • Telecommunication equipment shop manager
    Telecommunication equipment shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to telecommunication…
  • Laundry worker
    Laundry workers operate and monitor machines that use chemicals to wash or dry-clean articles such as cloth and leather garments, linens, drapes or carpets, ensuring the color and …
  • Domestic appliances shop manager
    Domestic appliances shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to domestic appliances shop …
  • Hotel concierge
    Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transport…
  • Medical goods shop manager
    Medical goods shop managers are responsible for activities and staff in specialised shops. €‹They manage employees, monitor the sales of the store, manage budgets and order supplie…
  • Purchaser
    Purchasers select and purchase stock, materials, services or goods. They organise tender procedures and select suppliers. Duties Purchasers typically do the following duties: Evalu…
  • Bakery shop manager
    Bakery shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to bakery shop manager: bread and pastrie…
  • Toys and games shop manager
    Toys and games shop managers assume responsibility for the activities and staff in specialised shops. Other titles The following job titles also refer to toys and games shop manage…
  • Technical sales representative in agricultural machinery and equipment
    Technical sales representatives in agricultural machinery and equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles The…
  • Visual merchandiser
    Visual merchandisers are specialised in promoting the sale of goods, especially their presentation in retail outlets. Duties Visual merchandisers typically do the following duties:…
  • Purchasing manager
    Purchasing managers are in charge of buying goods, equipment and services for their company, and try to ensure the most competitive prices. They are also responsible for negotiatin…
  • Trade regional manager
    Trade regional managers are responsible for activities and staff in an assigned region for a specific chain of stores. Other titles The following job titles also refer to trade…
  • Building materials shop manager
    Building materials shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to building materials shop ma…
  • Fish and seafood shop manager
    Fish and seafood shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to fish and seafood shop manage…
  • Rail project engineer
    Rail project engineers maintain a safe, cost-effective, high-quality, and environmentally responsible approach across the technical projects in railway companies. They provide proj…
  • Chimney sweep supervisor
    Chimney sweep supervisors oversee and coordinate the activities of chimney sweeps. They do quality checks and ensure compliance with safety regulations. Other titles The following …
  • Laundry and dry cleaning manager
    Laundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, ord…
  • Audio and video equipment shop manager
    Audio and video equipment shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to audio and video equ…
  • Jewellery and watches shop manager
    Jewellery and watches shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to jewellery and watches s…
  • Technical sales representative in hardware, plumbing and heating equipment
    Technical sales representatives in hardware, plumbing and heating equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles…
  • Technical sales representative in mining and construction machinery
    Technical sales representatives in mining and construction machinery act for a business to sell its merchandise while providing technical insight for customers. Other titles The fo…
  • Head waiter/head waitress
    Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer's experience. Head waiters/waitresses coordinate…
  • Hardware and paint shop manager
    Hardware and paint shop managers assume responsibility for activities and staff in specialised shops. They manage employees, monitor the sales of the store, manage budgets, order s…
  • Garage manager
    Garage managers oversee the work of road vehicle mechanics and administrative personnel. They organise the daily work and deal with clients. Other titles The following job titles a…
  • Pet and pet food shop manager
    Pet and pet food shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to pet and pet food shop…
  • Antique shop manager
    Antique shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to antique shop manager: antiques and co…
  • Floor and wall coverings shop manager
    Floor and wall coverings shop managers assume responsibility for activities and staff in specialised shops for wall and floor coverings. Other titles The following job titles also …
  • Computer software and multimedia shop manager
    Computer software and multimedia shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to computer sof…
  • Optician
    Opticians help to improve and correct an individual's vision according to prescriptions provided by a specialised doctor in ophthalmology or an optometrist. They fit spectacle lens…
  • Technical sales representative in electronic and telecommunications equipment
    Technical sales representatives in electronic and telecommunications equipment act for a business to sell its merchandise while providing technical insight for customers. Other tit…
  • Photography shop manager
    Photography shop managers are responsible for activities and staff in a photography store. €‹They manage employees, monitor the sales of the store, manage budgets and order supplie…
  • Domestic butler
    Domestic butlers serve at official meals, monitor meal preparations and table setting and manage the household staff. They may also offer personal assistance in booking travel arra…
  • Furniture shop manager
    Furniture shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to furniture shop manager: outdoor fur…
  • Fruit and vegetables shop manager
    Fruit and vegetables shop managers assume responsibility for activities and staff in specialised shops for fruit and vegetables. Other titles The following job titles also refer to…
  • Travel agent
    Travel agents design and market travel programme itineraries for potential travellers or visitors. Duties The duties of a travel agent include, but are not limited to: Arranging le…
  • Music and video shop manager
    Music and video shop managers assume responsibility for the activities and staff in specialised shops. Other titles The following job titles also refer to music and video shop mana…
  • Kitchen and bathroom shop manager
    Kitchen and bathroom shop managers are responsible for activities and staff in specialised shops that sell kitchens and bathrooms. €‹They manage employees, monitor the sales of the…
  • Hospitality establishment receptionist
    Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, p…
  • Ammunition shop manager
    Ammunition shop managers are responsible for activities and staff in specialised shops. Other titles The following job titles also refer to ammunition shop manager: ammunition stor…
  • ICT account manager
    ICT account managers build business relationships with customers to facilitate the sale of hardware, software, telecommunications, or ICT services. They also identify opportunities…
  • Orthopaedic supply shop manager
    Orthopaedic supply shop managers assume responsibility for activities and staff in specialised shops.They manage employees, monitor the sales of the store, manage budgets and order…
  • Packaging production manager
    A Packaging Production Manager oversees the entire process of designing, manufacturing, and distributing packaging materials for products, ensuring efficiency, quality, and cost-ef…
  • Real estate agent
    Real estate agents administer the sales or letting process of residential, commercial properties or land on behalf of their clients. They investigate the property's condition and a…
  • Sporting and outdoor accessories shop manager
    Sporting accessories shop managers assume responsibility for the activities and staff in specialised shops. They manage employees, monitor the sales of the store, manage budgets an…
  • Bookshop manager
    Bookshop managers assume responsibility for activities and staff in this specialised store. Other titles The following job titles also refer to bookshop manager: press and bookshop…
  • Clothing shop manager
    Clothing shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to clothing shop manager: baby fashion …
  • Press and stationery shop manager
    Press and stationery shop managers assume responsibility for the activities and staff in specialised shops. Other titles The following job titles also refer to press and stationery…
  • Sales assistant
    Sales assistants represent the direct contact with clients. They provide general advice to customers, process payments and pack shelves with items to be sold. Duties The duties of …
  • Textile shop manager
    Textile shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to textile shop manager: fabric shop man…
  • Shop manager
    Shop managers are responsible for activities and staff in specialised shops. Includes people performing activities which are tipically responsibility of the sellers. Other titles T…
  • Resource manager
    Resource managers manage resources for all potential and assigned projects. They liaise with the different departments to see that all various resources are met, in a timely manner…
  • Intermodal logistics manager
    Intermodal logistics managers manage and oversee commercial and operational aspects of intermodal logistics for an organisation. Other titles The following job titles also refer to…
  • Food production manager
    Food production managers oversee and monitor production and have overall responsibility for staffing and related issues. Hence, they have a detailed knowledge of the manufacturing …
  • Supply chain manager
    Supply chain managers plan, manage and coordinate all activities related to the sourcing and procurement of supplies needed to run manufacturing operations from the acquisition of …
  • Delicatessen shop manager
    Delicatessen shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to delicatessen shop manager: craft…
  • Forecast manager
    Forecast managers have a deep understanding of the operations of the company, the inventory levels, production batches, requirements and costs of production per product, and trends…
  • Motor vehicle shop manager
    Motor vehicle shop managers assume responsibility for activities and staff in a vehicle showroom. €‹They manage employees, monitor the sales of the store, manage budgets and order …
  • Railway station manager
    Railway station managers are in charge of organising tasks linked to the operation of train stations. Their tasks cover the organisation of the maintenance and repairment works for…
  • Facilities manager
    Facilities managers perform strategic planning as well as routine operational planning related to buildings' administration and maintenance. They control and manage health and safe…
  • Craft shop manager
    Craft shop managers are responsible for activities and staff in specialised shops that sell equipment and supplies for craft activities such as sewing, painting or pottery making. …
  • Technical sales representative in machinery and industrial equipment
    Technical sales representatives in machinery and industrial equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles The f…
  • Supermarket manager
    Supermarket managers are responsible for activities and staff in a supermarket. Other titles The following job titles also refer to supermarket manager: discount supermarket manage…
  • ICT buyer
    ICT buyers create and place purchase orders for ICT products and services, handle receiving and invoice issues, assess current procurement practices and effectively apply strategic…
  • Service manager
    Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interacti…
  • Technical sales representative in chemical products
    Technical sales representatives in chemical products act for a business to sell its merchandise while providing technical insight for customers. Other titles The following job titl…
  • Barista
    Baristas prepare specialised types of coffee using professional equipment in a hospitality/coffee shop/bar unit.  Duties The duties of a barista include, but are not limited to: Pr…
  • Security consultant
    Security consultants provide security services to clients and individuals that help them preventing, planning and mitigating threats such as terrorism, espionage, theft, and violen…
  • Technical sales representative
    A Technical Sales Representative is a specialized sales professional who focuses on selling complex technical products and services. They possess a deep understanding of the techni…
  • Technical sales representative in the textile machinery industry
    Technical sales representatives in the textile machinery industry act for a business to sell its merchandise while providing technical insight for customers. Other titles The follo…
  • Club host/club hostess
    Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied. Duties The duties of a club host/club hostess include, but are not…
  • Beauty salon attendant
    Beauty salon attendants schedule clients' appointments, greet clients on the premises, give detailed information on the salon's services and treatments and gather clients' complain…
  • Waiter/waitress
    Waiters/waitresses supply guests with food and drinks as requested. Waiters/waitresses usually work in restaurants, bars and hotels. This involves the preparation of tables, servin…
  • Drugstore manager
    Drugstore managers are responsible for activities and staff in drugstores that sell items such as magazines, household products, medicines, cosmetics, candy or refreshments. €‹They…
  • Computer shop manager
    Computer shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to computer shop manager: consumer elec…
  • Relationship banking manager
    Relationship banking managers retain and expand existing and prospective customer relationships. They use cross-selling techniques to advise and sell various banking and financial …
  • Confectionery shop manager
    Confectionery shop managers assume responsibility for activities and staff in specialised shops for confectionery e.g. pastries, candy, and chocolate. Other titles The following jo…
  • Hotel butler
    Hotel butlers provide personalised services to guests in high level hospitality establishment. They manage the housekeeping staff to ensure clean interiors and excellent customer s…
  • Technical sales representative in office machinery and equipment
    Technical sales representatives in office machinery and equipment act for a business to sell its merchandise while providing technical insight for customers. Other titles The follo…
  • Flower and garden shop manager
    Flower and garden shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to flower and garden shop mana…
  • ICT vendor relationship manager
    ICT vendor relationship managers establish and maintain positive business relationships between stakeholders (external or internal), by deploying activities which are compliant wit…
  • Bicycle shop manager
    Bicycle shop managers are responsible for activities and staff in specialised shops that sell and repair bicycles. €‹They manage employees, monitor the sales of the store, manage b…
  • Fuel station manager
    Fuel station managers assume responsibility for activities and staff in a fuel station. Other titles The following job titles also refer to fuel station manager: supermarket fillin…
  • Merchandiser
    Merchandisers are responsible for positioning goods following standards and procedures. Duties The duties of a merchandiser typically include, but are not limited to: Planning and …
  • Flight attendant
    Flight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and directs…
  • Beverages shop manager
    Beverages shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to beverages shop manager: soft and al…
  • Second-hand shop manager
    Second-hand shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to second-hand shop manager: charity…
  • Dating service consultant
    Dating service consultants provide support to clients in searching and finding a partner and setting up the date. They provide personalised advice to help clients meet their dating…
  • Eyewear and optical equipment shop manager
    Eyewear and optical equipment shop managers assume responsibility for activities and staff in specialised shops. Other titles The following job titles also refer to eyewear and opt…
  • Life coach
    Life coaches help clients set clear objectives for their personal development and help them achieve their goals and personal vision. They provide counseling and guidance and establ…

Optional for

  • Metal production manager
    Metal production managers organise and manage the day-to-day and long-term project work in a metal fabrication factory, to process basic metals into fabricated metals. They create …
  • Foundry manager
    Foundry managers coordinate and implement short and medium term casting production schedules, and coordinate the development, support and improvement of casting processes, and the…
  • Branch manager
    Branch managers are responsible for the management of all the affairs related with a company in a specific geographic region or business branch. They receive indications from the h…
  • Green coffee buyer
    Green coffee buyers purchase green coffee beans from producers all around the world commissioned by coffee roasters. They have a deep knowledge of the process of coffee from the…
  • Product development manager
    Product development managers coordinate the development of new products from beginning to end. They receive briefings and start envisioning the new product considering design, tech…
  • Beauty salon manager
    Beauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon …
  • Wholesale merchant
    Wholesale merchants investigate potential wholesale buyers and suppliers and match their needs. They conclude trades involving large quantities of goods. Other titles The following…
  • Metallurgical manager
    Metallurgical managers coordinate and implement short and medium term metallurgical or steel-making production schedules, and coordinate the development, support and improvement of…
  • Credit union manager
    Credit union managers oversee and manage member services, supervise staff and operations of credit unions. They inform staff about the latest credit union procedures and policies a…
  • Airline transport pilot
    Airline transport pilots fly large aircrafts with a maximum take-off weight of more than 5700 kilograms, to transport passengers, mail, or freight on long or short-haul flights for…
  • Business manager
    Business managers are responsible for setting the objectives of the business unit of a company, creating a plan for the operations, and facilitating the achievement of the objectiv…
  • Steward/stewardess
    Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services. Other titles The following job titles also refer to steward/stewardess:…
  • Manufacturing manager
    Manufacturing managers plan, oversee and direct the manufacturing process in an organisation. They ensure products and services are efficiently produced within the timeframe and bu…
  • Ground steward/ground stewardess
    Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets an…
  • Recreational facilities manager
    Recreational facilities managers direct the operations of facilities that provide recreational services such as gardens, spas, zoos, gambling and lottery facilities. They plan and …
  • Chief technology officer
    Chief technology officers contribute to a company's technical vision and lead all aspects of technology development, according to its strategic direction and growth objectives. The…
  • Chemical plant manager
    Chemical plant managers coordinate the day-to-day production of chemical products ensuring the quality of products and equipment, the safety of personnel and protection of the envi…
  • Medical practice manager
    Medical practice managers manage the day-to-day operations of a medical practice. They oversee the staff and business side of the practice. Duties The duties of a medical practice …
  • Department manager
    Department managers are responsible for the operations of a certain division or department of a company. They ensure objectives and goals are reached and manage employees. Other ti…
  • Brewmaster
    A Brewmaster is a highly skilled professional responsible for overseeing the brewing process of beer from start to finish. Combining scientific knowledge with artistry, Brewmasters…
  • Beer sommelier
    Beer sommeliers understand and advise on styles, brewing and best pairing of beers with foods in locations such as restaurants, breweries and shops. They know all about their ingre…
  • After-sales service technician
    An After-Sales Service Technician is responsible for providing technical support and service to customers who have purchased products, ensuring they function correctly and meet the…
  • Insurance broker
    Insurance brokers are natural or legal persons who provide insurance. They are also called insurance intermediaries. Insurance brokers promote, sell and provide advice on various i…
  • Restaurant host/restaurant hostess
    Restaurant hosts/hostesses welcome customers to a hospitality service unit and provide initial services. They are in charge of managing reservations and greeting guests when they a…
  • Chimney sweep
    Chimney sweeps undertake cleaning activities of chimneys for all types of buildings. They remove ash and soot and perform maintenance on a regular basis, following health and safet…
  • Retail department manager
    Retail department managers are responsible for activities and staff in a section in a store. Other titles The following job titles also refer to retail department manager: general …
  • Publications coordinator
    Publications coordinators are responsible for the production of print and online materials such as news letters, company procedures, technical documents and other publications for …
  • Farm milk controller
    Farm milk controllers are responsible for measuring and analysing the production and quality of the milk and providing advise accordingly.  Other titles The following job titl…
  • Door to door seller
    Door to door sellers sell goods and services door to door. Duties Door to door sellers typically do the following: Travel to different neighborhoods and suburbs going door-to-door …
  • ICT consultant
    ICT consultants provide advice on how to optimise the use of existing tools and systems, make recommendations for the development and implementation of a business project or techno…
  • Bank treasurer
    Bank treasurers oversee all aspects of the financial management of a bank. They manage the liquidity and solvency of the bank. They manage and present current budgets, revise finan…
  • Retail entrepreneur
    Retail entrepreneurs organise business processes and concepts in his/her personally owned business. Duties The duties of a retail entrepreneur include, but are nit limited to: Mana…
  • Operations manager
    Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan …
  • Animal feed supervisor
    Animal feed supervisors supervise the manufacturing process of animal feeds. They control quality, take samples for labs, follow up on lab results and take measures according to th…
  • General veterinarian
    General veterinarians are professionals with a comprehensive scientific education. They have the authority to carry out, in an independent, ethical, and personally responsible capa…
  • Drapery and carpet cleaner
    Drapery and carpet cleaners clean draperies and carpets for their clients by removing stains, dust or odors. They do this by applying chemical and repellent solutions and with the……

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