Jewellery and watches shop manager

Description

Jewellery and watches shop managers assume responsibility for activities and staff in specialised shops.

Other titles

The following job titles also refer to jewellery and watches shop manager:

jewellery shop manager
diamond shop manager
diamonds and precious metals jewellery shop manager
diamonds and precious metals store manager
diamond store manager
jewellery store manager
jewellery and watches store manager
luxury watches and diamond jewellery shop manager
luxury watches and diamond jewellery store manager

Minimum qualifications

High school diploma is generally required to work as jewellery and watches shop manager. However, this requirement may differ in some countries.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Jewellery and watches shop manager is a Skill level 3 occupation.

Jewellery and watches shop manager career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to jewellery and watches shop manager.

hardware and paint shop manager
toys and games shop manager
flower and garden shop manager
floor and wall coverings shop manager
second-hand shop manager

Long term prospects

These occupations require some skills and knowledge of jewellery and watches shop manager. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of jewellery and watches shop manager with a significant experience and/or extensive training.

purchasing manager
ICT vendor relationship manager
licensing manager
civil service administrative officer
ICT operations manager

Essential knowledge and skills

Essential knowledge

This knowledge should be acquired through learning to fulfill the role of jewellery and watches shop manager.

Sales activities: The supply of goods, sale of goods and the related financial aspects. The supply of goods entails the selection of goods, import and transfer. The financial aspect includes the processing of purchasing and sales invoices, payments etc. The sale of goods implies the proper presentation and positioning of the goods in the shop in terms of acessibility, promotion, light exposure.
Characteristics of precious metals: Variations of precious metals according to density, corrossion resistance, electrical conductivity, light reflectivity and quality.
Employment law: The law which mediates the relationship between employees and employers. It concerns employees’ rights at work which are binding by the work contract.
Characteristics of diamonds: Key characteristics of diamonds that affect their value: carat weight, cut, colour and clarity.
Jewellery product categories: Categories in which various types of jewellery can be found such as diamond fashion jewellery or diamond bridal jewellery.
Types of watches: Types of wristwatches, such as mechanical and quartz, their features and functions, such as calendar, chronograph, water resistance, etc.

Essential skills and competences

These skills are necessary for the role of jewellery and watches shop manager.

Ensure customer focus: Attitude that puts customers at the centre of the business in all cases.
Study sales levels of products: Collect and analyse sales levels of products and services in order to use this information for determining the quantities to be produced in the following batches, customer feedback, price trends, and the efficiency of sales methods.
Set up pricing strategies: Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.
Advise customers on jewellery and watches: Provide customers with detailed advice on watches and pieces of jewellery available in the store. Explain about different brands and models and their characteristics and features. Recommend and provide personal advice on pieces of jewellery, according to the customer’s needs and preferences.
Order supplies: Command products from relevant suppliers to get convenient and profitable products to purchase.
Manage budgets: Plan, monitor and report on the budget.
Maintain relationship with customers: Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Manage staff: Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Maintain relationship with suppliers: Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Use different communication channels: Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Recruit employees: Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Obtain relevant licenses: Comply with specific legal regulations, e.g. install the necessary systems and provide the necessary documentation, in order to obtain the relevant license.
Oversee promotional sales prices: Ensure that sale prices and promotions are passed through the register as they should.
Ensure correct goods labelling: Ensure that goods are labeled with all necessary labeling information (e.g. legal, technological, hazardous and others) regarding the product. Ensure that labels respects the legal requirements and adhere to regulations.
Negotiate sales contracts: Come to an agreement between commercial partners with a focus on terms and conditions, specifications, delivery time, price etc.
Read hallmarks: Read and understand stamps on metal object to indicate the purity, date of production, and producer of the item.
Managing a business with great care: Detailed and thorough treatment of transactions, compliance with regulations and supervision of employees, safeguarding a smooth running of daily operations.
Measure customer feedback: Evaluate customer’s comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Apply procurement: Undertake ordering of services, equipment, goods or ingredients, compare costs and check the quality to ensure optimal payoff for the organisation.
Maximise sales revenues: Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
Ensure compliance with purchasing and contracting regulations: Implement and monitor company activities in compliance with legal contracting and purchasing legislations.
Adhere to organisational guidelines: Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
Calculate value of gems: Determine appraised value of gemstones such as diamonds and pearls; study price guides, market fluctuations and grades of rarity.
Set sales goals: Set sales goals and objectives to be reached by a sales team within a period of time such as the target amount of sales made and new customers found.
Estimate value of used jewellery and watches: Assess used metal (gold, silver) and gems (diamonds, emeralds) based on age and current market rates.
Apply health and safety standards: Adhere to standards of hygiene and safety established by respective authorities.
Supervise merchandise displays: Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.
Monitor customer service: Ensure all employees are providing excellent customer service in accordance to company policy.
Manage theft prevention: Apply theft and robbery prevention; monitor security surveillance equipment; enforce security procedures if needed.
Handle sensitive products: Properly store and present sensitive products, taking care of relevant factors like temperature, light exposure, moisture levels, etc.
Negotiate buying conditions: Negotiate terms such as price, quantity, quality, and delivery terms with vendors and suppliers in order to ensure the most beneficial buying conditions.

Optional knowledge and skills

Optional knowledge

This knowledge is sometimes, but not always, required for the role of jewellery and watches shop manager. However, mastering this knowledge allows you to have more opportunities for career development.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of jewellery and watches shop manager. However, mastering these skills and competences allows you to have more opportunities for career development.

Handle jewellery and watches insurance claims: Provide assistance to customers whose watches or jewelleries have been stolen or damaged. Communicate with insurance companies in order to quickly replace or refund items.
Ensure conformance to jewel design specifications: Examine finished jewellery products to ensure that they meet quality standards and design specifications. Use magnifying glasses, polariscopes or other optical instruments.
Conduct jewellery market research: Conduct market research in order to identify which types of jewellery items are popular at a specific time: earrings, rings, neckwear, wrist wear, etc.
Estimate cost of jewellery and watches’ maintenance: Estimate the total cost for the maintenance of watches or pieces of jewellery.

ISCO group and title

1420 – Retail and wholesale trade managers

 

 


 

 

References
  1. Jewellery and watches shop manager – ESCO
Last updated on August 8, 2022

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