Ensure customer focus

Description

Attitude that puts customers at the centre of the business in all cases.

Alternative labels

ensuring a customer focus
provide customer focus
ensure a customer focus
enable customer focus
assure customer focus
secure customer focus
ensuring customer focus

Skill type

skill/competence

Skill reusability level

sector-specific

Relationships with occupations

Essential skill

Ensure customer focus is an essential skill of the following occupations:

Tobacco shop manager: Tobacco shop managers assume responsibility for activities and staff in specialised shops.
Shoe and leather accessories shop manager: Shoe and leather accessories shop managers assume responsibility for activities and staff in specialised shops.
Audiology equipment shop manager:  Audiology equipment shop managers assume responsibility for activities and staff in specialised shops.
Promotions demonstrator: Promotions demonstrators proactively seek out and engage with new potential clients. They provide product specific advice and demonstrate promotional goods or services.
Telecommunication equipment shop manager: Telecommunication equipment shop managers assume responsibility for activities and staff in specialised shops.
Customer service representative: Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Commercial sales representative: Commercial sales representatives represent a company in selling and providing information on goods and services to businesses and organisations.
Restoration technician: Restoration technicians overhaul old and classic cars.
Domestic appliances shop manager: Domestic appliances shop managers assume responsibility for activities and staff in specialised shops.
Medical goods shop manager: Medical goods shop managers are responsible for activities and staff in specialised shops. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Ship planner: Ship planners manage the performance of a vessel. They ensure the safety of the vessel and its cargo, its operationality and link available vessels to available cargos in order to maximise the profitability of the voyages. They ensure that each container ship is loaded to its optimal capacity, while keeping berth times and handling costs to a minimum. They also plan the maintenance and overhaul of the ship, as well as the crew needed.
Bakery shop manager: Bakery shop managers assume responsibility for activities and staff in specialised shops.
Cashier: Cashiers operate the cash register, receive payments from customers, issue receipts and return change due.
Toys and games shop manager: Toys and games shop managers assume responsibility for the activities and staff in specialised shops.
Technical sales representative in agricultural machinery and equipment: Technical sales representatives in agricultural machinery and equipment act for a business to sell its merchandise while providing technical insight for customers.
Sales account manager: Sales account managers serve as intermediators between clients and the organisation, managing both sales and long term relations with the client. They have knowledge about products and services and develop contracts with customers.
Building materials shop manager: Building materials shop managers assume responsibility for activities and staff in specialised shops.
Vehicle maintenance attendant: Vehicle maintenance attendants execute basic tasks such as changing oil, changing filters, changing spark plugs at a vehicle maintenance station.
Fish and seafood shop manager: Fish and seafood shop managers assume responsibility for activities and staff in specialised shops.
Audio and video equipment shop manager: Audio and video equipment shop managers assume responsibility for activities and staff in specialised shops.
Jewellery and watches shop manager: Jewellery and watches shop managers assume responsibility for activities and staff in specialised shops.
Performance rental technician: Performance rental technicians manage technical equipment at concerts and other big events.
Technical sales representative in hardware, plumbing and heating equipment: Technical sales representatives in hardware, plumbing and heating equipment act for a business to sell its merchandise while providing technical insight for customers.
Aeronautical information service officer: Aeronautical information service officers maintain the operational timing from sunrise to sunset in order to ensure that the information passed by agencies is authentic. They strive to ensure safety, regularity and efficiency.
Technical sales representative in mining and construction machinery: Technical sales representatives in mining and construction machinery act for a business to sell its merchandise while providing technical insight for customers.
Hardware and paint shop manager: Hardware and paint shop managers assume responsibility for activities and staff in specialised shops. They manage employees, monitor the sales of the store, manage budgets, order supplies when a product is out of supply and perform administrative duties if required.
Meat and meat products shop manager: Meat and meat products shop managers assume responsibility for activities and staff in specialised shops.
Pet and pet food shop manager: Pet and pet food shop managers assume responsibility for activities and staff in specialised shops.
Antique shop manager: Antique shop managers assume responsibility for activities and staff in specialised shops.
Floor and wall coverings shop manager: Floor and wall coverings shop managers assume responsibility for activities and staff in specialised shops for wall and floor coverings.
Computer software and multimedia shop manager: Computer software and multimedia shop managers assume responsibility for activities and staff in specialised shops.
Optician: Opticians help to improve and correct an individual’s vision according to prescriptions provided by a specialised doctor in ophthalmology or an optometrist. They fit spectacle lenses and frames, contact lenses, and other devices to the specifications of both the individual and the prescription. Opticians do not test patients vision nor write prescriptions for visual correction. Their scope of practice varies according to national regulations.
Technical sales representative in electronic and telecommunications equipment: Technical sales representatives in electronic and telecommunications equipment act for a business to sell its merchandise while providing technical insight for customers.
Photography shop manager: Photography shop managers are responsible for activities and staff in a photography store. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Sales processor: Sales processors handle sales, select channels of delivery, execute orders and inform clients about dispatching and procedures. They communicate with clients in order to address missing information and/or additional details.
Furniture shop manager: Furniture shop managers assume responsibility for activities and staff in specialised shops.
Interior planner: Interior planners help clients in planning their interiors for commercial and private use.
Fruit and vegetables shop manager: Fruit and vegetables shop managers assume responsibility for activities and staff in specialised shops for fruit and vegetables.
Pharmacist: Pharmacists prepare, dispense, and provide prescriptions for, over the counter medication. They offer clinical information on medicines, report suspected adverse reactions, and provide personalised support to patients. Pharmacists formulate and test medications in laboratories, and store, preserve, and distribute them.
Music and video shop manager: Music and video shop managers assume responsibility for the activities and staff in specialised shops.
Kitchen and bathroom shop manager: Kitchen and bathroom shop managers are responsible for activities and staff in specialised shops that sell kitchens and bathrooms. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Ammunition shop manager: Ammunition shop managers are responsible for activities and staff in specialised shops.
Orthopaedic supply shop manager: Orthopaedic supply shop managers assume responsibility for activities and staff in specialised shops.They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Sporting and outdoor accessories shop manager: Sporting accessories shop managers assume responsibility for the activities and staff in specialised shops. They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Bookshop manager: Bookshop managers assume responsibility for activities and staff in this specialised store.
Clothing shop manager: Clothing shop managers assume responsibility for activities and staff in specialised shops.
Rail operations manager: Rail operations managers are concerned with overseeing, designing, and controlling the processes of transport operation. Rail operation managers may work for rail operators concerning tasks such as managing the safe and efficient operation of transport services including customer relation tasks or the management of staff and work organisation in this field. Rail operation managers employed by infrastructure operators manage the efficient and safe use of the network. This includes the planning of timetables and the allocation of slots to customers. They plan the construction and maintenance work. 
Press and stationery shop manager: Press and stationery shop managers assume responsibility for the activities and staff in specialised shops.
Sales assistant: Sales assistants represent the direct contact with clients. They provide general advice to customers.
Textile shop manager: Textile shop managers assume responsibility for activities and staff in specialised shops.
Shop manager: Shop managers are responsible for activities and staff in specialised shops.
Delicatessen shop manager: Delicatessen shop managers assume responsibility for activities and staff in specialised shops.
Door to door seller: Door to door sellers sell goods and services door to door.
Hawker: Hawkers sell goods and services on established routes, street and market locations.
Motor vehicle shop manager: Motor vehicle shop managers assume responsibility for activities and staff in a vehicle showroom. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Craft shop manager: Craft shop managers are responsible for activities and staff in specialised shops that sell equipment and supplies for craft activities such as sewing, painting or pottery making. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Technical sales representative in machinery and industrial equipment: Technical sales representatives in machinery and industrial equipment act for a business to sell its merchandise while providing technical insight for customers.
Technical sales representative in chemical products: Technical sales representatives in chemical products act for a business to sell its merchandise while providing technical insight for customers.
Technical sales representative: Technical sales representatives act for a business to sell its merchandise while providing technical insight for customers.
Technical sales representative in the textile machinery industry: Technical sales representatives in the textile machinery industry act for a business to sell its merchandise while providing technical insight for customers.
Cosmetics and perfume shop manager: Cosmetics and perfume shop managers assume responsibility for staff and activities in a drugstore. They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.  They sell cosmetics, perfume, medicines and miscellaneous items.
Computer shop manager: Computer shop managers assume responsibility for activities and staff in specialised shops.
Category manager: Category managers define the sales programme for specific product groups. They research market demands and newly supplied products.

Confectionery shop manager: Confectionery shop managers assume responsibility for activities and staff in specialised shops for confectionery e.g. pastries, candy, and chocolate.
Technical sales representative in office machinery and equipment: Technical sales representatives in office machinery and equipment act for a business to sell its merchandise while providing technical insight for customers.
Flower and garden shop manager: Flower and garden shop managers assume responsibility for activities and staff in specialised shops.
Bicycle shop manager: Bicycle shop managers are responsible for activities and staff in specialised shops that sell and repair bicycles. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.
Fuel station manager: Fuel station managers assume responsibility for activities and staff in a fuel station.
Beverages shop manager: Beverages shop managers assume responsibility for activities and staff in specialised shops.
Aircraft cargo operations coordinator: Aircraft cargo operations coordinators direct and coordinate air transport terminal cargo and ramp activities. They review data on incoming flights as to plan the working activities. They direct preparation of loading plans for each departing flight and confer with supervisory personnel to ensure workers and equipment are available for air cargo and baggage loading, unloading, and handling activities.
Aeronautical information specialist: Aeronautical information specialists provide high quality aeronautical information management services through technological means. They provide support to senior aeronautical information specialists and assess changes in aeronautical information affecting charts and other products. They answer requests of aeronautical data needs for airway companies operational groups and systems.
Advertising sales agent: Advertising sales agents sell advertising space and media time to businesses and individuals. They make sales pitches to potential clients and follow up on after-sales.
Second-hand shop manager: Second-hand shop managers assume responsibility for activities and staff in specialised shops.
Eyewear and optical equipment shop manager: Eyewear and optical equipment shop managers assume responsibility for activities and staff in specialised shops.
Airport director: Airport directors oversee a group of managers who lead or supervise a particular area of the airport, programme or a project.

Optional skill

Ensure customer focus is optional for these occupations. This means knowing this skill may be an asset for career advancement if you are in one of these occupations.

Refurbishing technician: Refurbishing technicians overhaul and refurbish inner parts of vehicles, such as engine parts and diesel pumps.
Airport baggage handler: Airport baggage handlers receive and return the luggage of passengers at airport terminals. They prepare and attach baggage claim checks, stack baggage on carts or conveyors and may return baggage to patrons on receipt of claim check.
Vehicle technician: Vehicle technicians inspect, test and maintain vehicles, motorcycles, engine tune-ups and tyre replacements. They repair engine failures, lube replacements. Vehicle technicians replace vehicle components and evaluate warranty options.

 
Distribution manager: Distribution managers plan the distribution of goods to various points of sales.
Automotive electrician: Automotive electricians install, maintain and repair electrical and electronic systems in motor vehicles such as air conditioning systems, lamps, radios, heating systems, batteries, electrical wiring and alternators. They use diagnostic testing equipment to inspect vehicles and find faults. To do repair work, they use hand tools and specialised electrical instruments and machines.
Marketing manager: Marketing managers carry out the implementation of efforts related to the marketing operations in a company. They develop marketing strategies and plans by detailing cost and resources needed. They analyse the profitability of these plans, develop pricing strategies, and strive to raise awareness on products and companies among targeted customers.
Vehicle cleaner: Vehicle cleaners clean and polish surfaces of external parts and interiors of vehicles.
Airport operations officer: Airport operations officers perform supervisory and administrative work monitoring operational activities on an assigned shift at a large airport. They ensure the safe take-off and landing of aircrafts
Tourist information officer: Tourist information officers provide information and advice to travellers about local attractions, events, travelling and accommodation.
Transport equipment painter: Transport equipment painters use painting machines and hand tools to coat individual parts and to paint the surface of all types of transport equipment such as cars, buses, boats, aircraft, motorcycles and railway cars. They prepare the surface of the pieces for the paint and apply the coaat. Transport equipment painters can perform industrial painting or individual customisation. They may also remove or repair painting errors such as scratches.
 
Roadside vehicle technician: Roadside vehicle technicians perform onsite repairs, tests and maintenance to roadside vehicles. They locate and travel to customers’ vehicles to provide services such as tyre replacements and engine repairs.
Market vendor: Market vendors sell products such as fruit, vegetables and household products on organised outdoor or indoor market places. They use sales techniques to recommend their goods to passersby.
Drugstore manager: Drugstore managers are responsible for activities and staff in drugstores that sell items such as magazines, household products, medicines, cosmetics, candy or refreshments. ​They manage employees, monitor the sales of the store, manage budgets and order supplies when a product is out of supply and perform administrative duties if required.

 


 

References

  1. Ensure customer focus – ESCO

 

Last updated on September 20, 2022