Mobile phone repair technician

A mobile phone repair technician

Description

Mobile phone repair technicians run tests to assess the mobile phones’ functionality, install and update phone software, troubleshoot wiring problems, and replace damaged parts and components such as batteries, LCD screens, keypads, buttons. They also advise their clients on warranty issues and recommend products based on their expertise.

Other titles

The following job titles also refer to mobile phone repair technician:

hand held phone technician
cell phone technician
cellullar phone technician
mobile phone repairer
LCD technician
communication equipment repair technician
mobile phone repairman

Minimum qualifications

An associate’s degree in electronics, telecommunications, or related area is generally required to work as a mobile phone repair technician.

ISCO skill level

ISCO skill level is defined as a function of the complexity and range of tasks and duties to be performed in an occupation. It is measured on a scale from 1 to 4, with 1 the lowest level and 4 the highest, by considering:

  • the nature of the work performed in an occupation in relation to the characteristic tasks and duties
  • the level of formal education required for competent performance of the tasks and duties involved and
  • the amount of informal on-the-job training and/or previous experience in a related occupation required for competent performance of these tasks and duties.

Mobile phone repair technician is a Skill level 2 occupation.

Mobile phone repair technician career path

Similar occupations

These occupations, although different, require a lot of knowledge and skills similar to mobile phone repair technician.

consumer electronics repair technician
computer hardware repair technician
household appliances repair technician
office equipment repair technician
ATM repair technician

Long term prospects

These occupations require some skills and knowledge of mobile phone repair technician. They also require other skills and knowledge, but at a higher ISCO skill level, meaning these occupations are accessible from a position of mobile phone repair technician with a significant experience and/or extensive training.

wedding planner
body artist
life coach
ICT help desk agent
air pollution analyst

Essential knowledge and skills

Essential knowledge

This knowledge should be acquired through learning to fulfill the role of mobile phone repair technician.

  • Electronics: The functioning of electronic circuit boards, processors, chips, and computer hardware and software, including programming and applications. Apply this knowledge to ensure electronic equipment runs smoothly.
  • Windows phone: The system software Windows Phone consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.
  • Mobile operating systems: The features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices, such as Android or iOS.
  • Mobile device software frameworks: The API (Application Program Interfaces), such as Android, iOS, windows phone which enables programmers to quickly and easily write applications for mobile devices.
  • Blackberry: The system software BlackBerry consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.
  • iOS: The system software iOS consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.
  • Android (mobile operating systems): The system software Android consists of features, restrictions, architectures and other characteristics of operating systems designed to run on mobile devices.

Essential skills and competences

These skills are necessary for the role of mobile phone repair technician.

  • Create solutions to problems: Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
  • Apply company policies: Apply the principles and rules that govern the activities and processes of an organisation.
  • Maintain records of maintenance interventions: Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used, etc.
  • Disassemble mobile devices: Deconstruct mobile devices in order to analyse faults, perform replacement or recycle parts.
  • Operate two-way radio systems: Use radios that can receive and transmit sound signals in order to communicate with similar radios on the same frequency such as mobile phones and walkie talkies.
  • Troubleshoot: Identify operating problems, decide what to do about it and report accordingly.
  • Perform test run: Perform tests putting a system, machine, tool or other equipment through a series of actions under actual operating conditions in order to assess its reliability and suitability to realise its tasks, and adjust settings accordingly.
  • Maintain equipment: Regularly inspect and perform all required activities to maintain the equipment in functional order prior or after its use.
  • Repair mobile devices: Replace parts and repair faults of mobile phones, tablets and other small mobile devices.
  • Use repair manuals: Apply the information, such as periodic maintenance charts, step by step repair instructions, troubleshooting information and overhaul procedures to perform routine maintenance and repairs.
  • Maintain customer service: Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
  • Use precision tools: Use electronic, mechanical, electric, or optical precision tools for precision work.
  • Provide customer information related to repairs: Inform customers about necessary repairs or replacements, discuss products, services and costs, include accurate technical information.
  • Provide customer follow-up services: Register, follow-up, solve and respond to customer requests, complaints and after-sales services.

Optional knowledge and skills

Optional knowledge

This knowledge is sometimes, but not always, required for the role of mobile phone repair technician. However, mastering this knowledge allows you to have more opportunities for career development.

Optional skills and competences

These skills and competences are sometimes, but not always, required for the role of mobile phone repair technician. However, mastering these skills and competences allows you to have more opportunities for career development.

  • Manage schedule of tasks: Maintain an overview of all the incoming tasks in order to prioritise the tasks, plan their execution, and integrate new tasks as they present themselves.
  • Order supplies: Command products from relevant suppliers to get convenient and profitable products to purchase.
  • Drive vehicles: Be able to drive vehicles; have the approapriate type of driving license according to the type of motor vehicle used.
  • Manage a small-to-medium business: Manage the organisational, financial and day-to-day operation of a small-to-medium enterprise.
  • Maintain relationship with suppliers: Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
  • Assist customers: Provide support and advice to customers in making purchasing decisions by finding out their needs, selecting suitable service and products for them and politely answering questions about products and services.
  • Make independent operating decisions: Make immediate operating decisions as necessary without reference to others, taking into account the circumstances and any relevant procedures and legislation. Determine alone which option is the best for a particular situation.
  • Work in shifts: Work in rotating shifts, where the goal is to keep a service or production line running around the clock and each day of the week.
  • Ensure compliance with warranty contracts: Implement and monitor repairs and/or replacements by the supplier in compliance with warranty contracts.
  • Maintain professional administration: File and organise professional administration documents comprehensively, keep customer records, fill in forms or log books and prepare documents about company-related matter.
  • Administer appointments: Accept, schedule and cancel appointments.
  • Sell telecommunication products: Sell telecommunication equipment and services such as cell phones, desktop computers and laptops, cabling, and internet access and security.
  • Develop professional network: Reach out to and meet up with people in a professional context. Find common ground and use your contacts for mutual benefit. Keep track of the people in your personal professional network and stay up to date on their activities.
  • Apply technical communication skills: Explain technical details to non-technical customers, stakeholders, or any other interested parties in a clear and concise manner.
  • Negotiate supplier arrangements: Reach an agreement with the supplier upon technical, quantity, quality, price, conditions, storage, packaging, send-back and other requirements related to the purchasing and delivering process.
  • Install software: Install machine-readable instructions, such as computer programs, in order to direct the computer’s processor to perform a certain set of actions.
  • Communicate by telephone: Liaise via telephone by making and answering calls in a timely, professional and polite manner.
  • Issue sales invoices: Prepare the invoice of goods sold or services provided, containing individual prices, the total charge, and the terms. Complete order processing for orders received via telephone, fax and internet and calculate the customer’s final bill.
  • Perform services in a flexible manner: Adapt service approach when circumstances change.
  • Keep stock records: Keep written records of the amount of stock in storage, incoming and outgoing products required for the proper operation of services, repairs and maintenance tasks.
  • Report to the team leader: Keep the team leader informed on current and emerging issues.

ISCO group and title

7422 – Information and communications technology installers and servicers


References
  1. Mobile phone repair technician – ESCO
  2. Featured image: By Karim Diar – Own work, CC BY-SA 4.0
Last updated on October 15, 2022

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