Maintain customer service

Essential for

• Rooms division manager
  Rooms division managers oversee a hotel’s front desk, guest services and housekeeping department teams. They report to the General Manager and play an important role in ensuring a …
• Hairdresser
  Hairdressers offer beauty services such as cutting, colouring, bleaching, permanent waving and styling clients' hair. They ask their clients about their hairstyle preferences in or…
• Laundry worker
  Laundry workers operate and monitor machines that use chemicals to wash or dry-clean articles such as cloth and leather garments, linens, drapes or carpets, ensuring the color and …
• Chef
  Chefs are culinary professionals with a flair for creativity and innovation to provide a unique gastronomic experience. Includes banqueting chef.Includes people performing training…
• Sports instructor
  Sports instructors introduce people to a sport and teach them the skills required for the performance of sport. They have a strong grip on one or more sports, which…
• Gunsmith
  Gunsmiths modify and repair metal fabricated firearms for special costumer specifications. They use machines and hand tools such as planers, grinders and millers to alter and resto…
• Gambling manager
  Gambling managers organise and coordinate the activities of a gambling facility. They oversee daily operations and facilitate communications between staff and customers. They manag…
• Kennel worker
  Kennel workers handle animals in kennels or catteries and provide care for pets. They feed the animals, clean their cages, look after ill or old animals, groom them and…
• Masseur/masseuse
  Masseurs/masseuses perform massages to help their clients relax and de-stress according to their preferences. They use appropriate massages, equipment and oils and also instruct th…
• Toilet attendant
  Toilet attendants clean and maintain toilet facilities in accordance with company standards and policies. They use cleaning equipment to clean mirrors, floors, toilets and sinks. T…
• Watch and clock repairer
  Watch and clock repairers maintain and repair wristwatches and clocks. They identify defects, change batteries, fit new straps, oil and replace damaged parts. They may also restore…
• Hotel concierge
  Hotel concierges provide information to customers, assist guests with various tasks such as making restaurant reservations, recommending entertainment highlights, booking transport…
• Sports equipment repair technician
  Sports equipment repair technicians maintain and repair recreational sports equipment such as tennis rackets, archery tools and camping equipment. They use specialised hand to…
• Locker room attendant
  Locker room attendants assist customers in handling personal items and articles in changing rooms, usually in sports or theatre areas. They also maintain the overall cleanliness of…
• Bed and breakfast operator
  Bed and breakfast operators manage the daily operations of a bed and breakfast establishment. They ensure the guests' needs are met. Duties A bed and breakfast operator typically d…
• Furniture cleaner
  Furniture cleaners maintain furniture items by removing dust, applying furniture polish, cleaning stains and maintaining colouring. Duties The duties of a furniture cleaner include…
• Cloak room attendant
  Cloak room attendants ensure that clients' coats and bags are safely deposited within the cloak room in public areas such as hotels, restaurants, fitness rooms, museums, nightclubs…
• Park guide
  Park guides assist visitors, interpret cultural and natural heritage and provide information and guidance to tourists in parks such as wildlife, amusement and nature park…
• Bookmaker
  Bookmakers (also often called 'bookies', or 'turf accountants') take bets on sports games and other events at agreed upon odds, they calculate odds and pay out winni…
• Travel consultant
  Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services. Duties Travel …
• Spa attendant
  Spa attendants interact with guests at the reception desk to provide indications and explain the available services in the spa center. They are also in charge of cleaning the…
• Bartender
  Bartenders serve alcoholic or non-alcoholic drinks as requested by clients in a hospitality service bar outlet. Duties Bartenders typically do the following: Greet customers, offer…
• Bingo caller
  Bingo callers organise and run games of bingo in a bingo hall, social club or other entertainment facility. Main stage callers have knowledge of all relevant legislation governing …
• Medium
  Mediums claim to act as communicators between the natural world and the spiritual world.  They convey statements or images which they claim have been provided by spirits and t…
• Bicycle mechanic
  Bicycle mechanics maintain and repair a variety of bicycle models and component parts. They may perform customized alterations, according to their client's preferences. Duties A bi…
• Hotel porter
  Hotel porters welcome guests to accommodation facilities, help them carry their luggage, answer their questions and provide services such as occasional cleaning. Duties Hotel porte…
• Laundry ironer
  Laundry ironers re-shape clothing items and linen and remove creases from them by using irons, presses and steamers. They clean and maintain the ironing and drying area and organis…
• Body artist
  Body artists decorate clients' skin temporarily or permanently. They use various techniques such as tattooing or piercing. Body artists follow clients' preferences in terms of tatt…
• Chimney sweep supervisor
  Chimney sweep supervisors oversee and coordinate the activities of chimney sweeps. They do quality checks and ensure compliance with safety regulations. Other titles The following …
• Doorman/doorwoman
  Doormen/doorwomen welcome guests to a hospitality establishment and provide additional services related to assistance with luggage, guests' safety whilst ensuring security. Duties …
• Laundry and dry cleaning manager
  Laundry and dry cleaning managers oversee the laundry operations in an institutional laundry. They supervise laundry and dry cleaning staff, plan and enforce safety procedures, ord…
• Pedicurist
  Pedicurists offer cosmetic treatment and care for their clients' feet and toenails. They cut and shape toenails, give footbaths and exfoliation treatments and apply nail polish. Du…
• ATM repair technician
  ATM repair technicians install, diagnose, maintain and repair automatic teller machines. They travel to their clients' location to provide their services. ATM repair technicians us…
• Sommelier
  Sommeliers stock, prepare, advise on and serve wine and other alcoholic beverages. Duties The duties of a sommelier include, but are not limited to: Creating and updating wine list…
• Lottery manager
  Lottery managers organise and coordinate the activities of a lottery organisation. They oversee daily operations and facilitate communications between staff and customers. They rev…
• Quick service restaurant team leader
  Quick service restaurant team leaders manage operations in a quick service restaurant. Duties Quick service restaurant team leaders typically do the following: Create schedules for…
• Barber
  Barbers cut, trim, taper and style men's hair. They also remove facial hair by shaving the specific area. Barbers use tools such as scissors, clippers, razors and combs. They…
• Accommodation manager
  Accommodation managers are in charge of managing the operations and overseeing the strategy for a hospitality establishment. They manage human resources, finances, marketing and op…
• Head waiter/head waitress
  Head waiters/waitresses manage the food and beverage service in a hospitality outlet or unit. They are responsible for the customer's experience. Head waiters/waitresses coordinate…
• Specialised seller
  Specialised sellers sell goods in specialised shops. Other titles The following job titles also refer to specialised seller: specialized sales advisor specialized sales manager spe…
• Hairdresser assistant
  Hairdresser assistants clean the hair of clients, apply hair conditioner and dying treatment in a beauty salon. They apply shampoo, rub scalp and rinse the hair. They may also…
• Steward/stewardess
  Stewards/stewardesses perform food and beverage service activities on all land, sea and air travel services. Other titles The following job titles also refer to steward/stewardess:…
• Tour organiser
  Tour organisers are in charge of managing and supervising the itinerary of a touristic voyage and provide practical information to tourists. Other titles The following job titles a…
• Toymaker
  Toymakers create or reproduce hand-made objects for sale and exhibition made of various materials such as plastic, wood and textile. They develop, design and sketch the object, sel…
• Ticket issuing clerk
  Ticket issuing clerks provide service to customers, sell tickets and fit the reservation offer to customers' needs. They sell tickets for all events such as sporting, cultural and …
• Wedding planner
  Wedding planners assist with all logistical details required concerning their client's wedding ceremony. Based on their client's requirements, they make arrangements for floral dec…
• Ship steward/ship stewardess
  Ship stewards and ship stewardesses work on board the vessel to provide services to passengers such as serving meals, housekeeping, welcoming passengers and explaining safety proce…
• Astrologer
  Astrologers analyse constellation and motions of celestial objects and specific stellar and planetary alignments. They present this analysis together with their own interpretations…
• Tourism product manager
  Tourism product managers analyse the market, research potential offers, develop products, plan and organise the distribution and marketing processes. Other titles The following job…
• Night auditor
  Night auditors oversee night customer care in hospitality establishment and perform a wide variety of activities from front desk to bookkeeping. Duties The duties of a night audito…
• Ground steward/ground stewardess
  Ground stewards and ground stewardesses assist rail passengers before they board. They check in passengers and also perform customer service duties such as booking train tickets an…
• Hair removal technician
  Hair removal technicians provide cosmetic services to their clients by removing unwanted hair on various body parts. They can use different techniques for temporary hair removal, s…
• Room attendant
  Room attendants are responsible for cleaning and servicing guest rooms in order to provide a pleasant and comfortable experience for guests. They ensure that all rooms are inviting…
• Travel agent
  Travel agents design and market travel programme itineraries for potential travellers or visitors. Duties The duties of a travel agent include, but are not limited to: Arranging le…
• Usher
  Ushers assist visitors by showing their way in a big building such as a theatre, stadium or concert hall. They check visitors' tickets for authorized access, give directions to…
• Hospitality establishment receptionist
  Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, p…
• Funeral services director
  Funeral services directors coordinate the logistics of funerals. They support the deceased family by arranging the details concerning the location, dates and times of memorial serv…
• Mountain guide
  Mountain guides assist visitors, interpret natural heritage and provide information and guidance to tourists on mountain expeditions. They support visitors with activities such as …
• Betting manager
  Betting managers organise and coordinate the activities of a betting shop. They oversee daily operations and facilitate communication between staff and customers. They carry out ca…
• Parking valet
  Parking valets provide assistance to clients by moving their vehicles to a specific parking location. They may also help with handling clients' luggage and provide information on p…
• Power tool repair technician
  Power tool repair technicians identify defects and repair electrically powered tools such as drills, chainsaws, lawn mowers and grinding machines. They disassemble, test and replac…
• Pastry chef
  Pastry chefs are responsible for preparing, cooking and presenting desserts, sweet products and bakery products. They can work in a variety of food industries and will usually be a…
• Camping ground operative
  Camping ground operatives perform customer care in a campsite facility and other operational work. Other titles The following job titles also refer to camping ground operative: cam…
• Massage therapist
  Massage therapists provide therapeutic massage treatments to improve the well-being of their clients. They perform a variety of massage types such as shiatsu and Swedish massage, a…
• Quick service restaurant crew member
  Quick service restaurant crew members prepare, cook and serve food and beverages in a quick service operation. Duties Quick service restaurant crew members typically do the followi…
• Tourist information officer
  Tourist information officers provide information and advice to travellers about local attractions, events, travelling and accommodation. Duties Tourist information officers typical…
• Customer experience manager
  Customer experience managers monitor customer experiences by creating, evaluating, and improving customer interaction in the hospitality, recreation, or entertainment industry. The…
• Restaurant host/restaurant hostess
  Restaurant hosts/hostesses welcome customers to a hospitality service unit and provide initial services. They are in charge of managing reservations and greeting guests when they a…
• Fortune teller
  Fortune tellers claim to foretell future events about a person's life and provide clients with their interpretation. They often use various techniques such as card reading, palm re…
• Aesthetician
  Aestheticians offer skin care treatments. They apply various facial treatments according to their clients' needs and skin type, such as lotions, scrubs, peels and masks, in order t…
• Chimney sweep
  Chimney sweeps undertake cleaning activities of chimneys for all types of buildings. They remove ash and soot and perform maintenance on a regular basis, following health and safet…
• Locksmith
  Locksmiths install and repair mechanical and electronic lock systems using specialized tools. They cut and make duplicated keys for their clients and open locked doors in emergency…
• Tennis coach
  Tennis coaches advise and guide individuals and groups on playing tennis. They conduct lessons and teach the rules and techniques of the sport such as grips, strokes and serves.…
• Railway station manager
  Railway station managers are in charge of organising tasks linked to the operation of train stations. Their tasks cover the organisation of the maintenance and repairment works for…
• Facilities manager
  Facilities managers perform strategic planning as well as routine operational planning related to buildings' administration and maintenance. They control and manage health and safe…
• Office equipment repair technician
  Office equipment repair technicians provide services to businesses related to installing, maintaining and repairing new or existing equipment such as printers, scanners and modems,…
• Tour operator representative
  Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their d…
• Computer hardware repair technician
  Computer hardware repair technicians install, examine, test and repair computer hardware and peripheral components. They test computers' functionality, identify the problems and re…
• Kennel supervisor
  Kennel supervisors monitor the daily operations of the kennel under their supervision. They ensure that the pets kept in kennels are being properly handled and cared for. Kennel su…
• Service manager
  Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interacti…
• Manicurist
  Manicurists provide fingernail care. They clean, cut and shape the nails, remove cuticles and apply polish. Manicurists apply artificial fingernails and other decorative items on n…
• Ticket sales agent
  Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs. Duties The duties of a ticket sales age…
• Tanning consultant
  Tanning consultants assist clients with their tanning needs. They offer advice on purchases and treatments in solariums and tanning salons. Other titles The following job titles al…
• Venue director
  Venue directors plan and manage conference, banqueting and venue operations in a hospitality establishment to reflect clients' needs. They are responsible for promotional events, c…
• Barista
  Baristas prepare specialised types of coffee using professional equipment in a hospitality/coffee shop/bar unit.  Duties The duties of a barista include, but are not limited to: Pr…
• Security consultant
  Security consultants provide security services to clients and individuals that help them preventing, planning and mitigating threats such as terrorism, espionage, theft, and violen…
• Club host/club hostess
  Club host/hostess welcome customers to the club. They ensure that clients are well looked after and satisfied. Duties The duties of a club host/club hostess include, but are not…
• Beauty salon attendant
  Beauty salon attendants schedule clients' appointments, greet clients on the premises, give detailed information on the salon's services and treatments and gather clients' complain…
• Personal stylist
  Personal stylists assist their clients in making fashion choices. They advise on the latest fashion trends in clothing, jewellery and accessories and help their clients choose the …
• Waiter/waitress
  Waiters/waitresses supply guests with food and drinks as requested. Waiters/waitresses usually work in restaurants, bars and hotels. This involves the preparation of tables, servin…
• Restaurant manager
  Restaurant managers are in charge of managing food and beverage operations in the kitchen and other food and beverage outlets or units in a hospitality establishment. Other titles …
• Funeral attendant
  Funeral attendants lift and carry coffins prior and during the funeral service, placing it in the chapel and into the cemetery. They handle floral offerings around the coffin, dire…
• Jewellery repairer
  Jewellery repairers use specialised hand tools to carry out adjustments and repairs to all types of jewellery pieces. They resize rings or necklaces, reset gems, and repair broken …
• Shoe repairer
  Shoe repairers repair and renew deteriorated footwear and other items like belts or bags. They use hand tools and specialised machinery to add soles and heels, replace worn-out buc…
• Laundromat attendant
  Laundromat attendants assist the customers of self-servicing laundries with issues related to coin-machines, dryers or vending machines. They maintain the general cleanliness of th…
• Kitchen assistant
  Kitchen assistants perform all cleaning, washing, and preparation duties required in kitchens. They assist cooks and kitchen supervisors with all tasks necessary to ensure that kit…
• Cocktail bartender
  Cocktail bartenders perform expert mixing of alcoholic and non-alcoholic cocktails. Duties Cocktail bartenders typically do the following: Assist with developing new craft cocktail…
• Hotel butler
  Hotel butlers provide personalised services to guests in high level hospitality establishment. They manage the housekeeping staff to ensure clean interiors and excellent customer s…
• Mobile phone repair technician
  Mobile phone repair technicians run tests to assess the mobile phones' functionality, install and update phone software, troubleshoot wiring problems, and replace damaged parts and…
• Flight attendant
  Flight attendants perform a variety of personal services conducive to the safety and comfort of airline passengers during flight. They greet passengers, verify tickets, and directs…

Optional for

• Hospitality revenue manager
  Hospitality revenue managers maximise revenue generated from facilities such as hotels,  holiday resorts and camping grounds by analysing trends and competition. They assist establ…
• Shop assistant
  Shop assistants work in shops where they perform assistance duties. The help shopkeepers in their daily work such as ordering and refilling of goods and stock, providing general ad…
• Linen room attendant
  Linen room attendants retrieve linen or uniforms for cleaning. They maintain service availability of the linen and keep inventory records. Other titles The following job titles als…
• Pest management worker
  Pest management workers identify, eliminate and repel pests by applying specific chemical solutions, setting traps and other equipment to control pests such as rats, mice and cockr…
• Tourism contract negotiator
  Tourism contract negotiators negotiate tourism-related contracts between a tour operator and tourism service providers. Other titles The following job titles also refer to tourism …
• Hospitality entertainment manager
  Hospitality entertainment managers are in charge of managing the team which creates entertainment activities for the guests of a hospitality establishment. Excludes people performi…
• Outdoor activities instructor
  Outdoor activities instructors organise and lead recreational outdoor trips through which the participants learn skills such as hiking, climbing, skiing, snowboarding, canoeing, ra…
• Camping ground manager
  Camping ground managers plan, direct, or coordinate all campsite facilities and manages employees. Other titles The following job titles also refer to camping ground manager: campg…
• Tourist animator
  Tourist animators develop and organise entertainment activities for guests of a hospitality establishment. They set up and coordinate activities to entertain customers. Duties Here…
• Waiting list coordinator
  Waiting list coordinators guarantee the day to day management of waiting list time. They plan when operation rooms are available and call patients in to be operated. Waiting list…
• Pizzaiolo
  Pizzaiolos are responsible for preparing and cooking pizzas. Duties A pizzaiolo typically does the following: Ensures cooking stations are sanitized and prepped with necessary tool…
• Student financial support coordinator
  Student financial support coordinators assist students and education administrators in the management of tuition fees and student loans. They advise on and determine the amounts an…
• Operations manager
  Operations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan …
• Hospitality establishment security officer
  Hospitality establishment security officers are in charge of managing the overall process and implementation of hospitality facility security in terms of both safety of belongings,…